HomeMy WebLinkAbout1993-03-01-0900AM-Special:1
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BRAZOS COUNTY
BRYAN. TEXAS
AGENDA
FILE'rl
93 FED 25 x,411: 12
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BRAZOS COUNTY COMMISSIONERS' COURT MEETING
THE COMMISSIONERS' COURT WILL MEET IN SPECIAL SESSION ON MONDAY,
MARCH 1, 1993, AT 9:00 A.M. IN THE COMMISSIONERS' COURTROOM OF
THE BRAZOS COUNTY COURTHOUSE, 300 EAST 26TH STREET, SUITE 115,
BRYAN, TEXAS.
1. Invocation.
2. Pledge of Allegiance.
3. Consider and take action on budget amendments.
4. Consider and take action on contract between Hewlett Pack-
ard Company and Brazos County.
5. Consider and take action on request for a late hours per-
mit for Koppe Bridge Bar and Grill, Inc.
6. Acknowledge receipt of Senate Proclamation Plaque honoring
Judge B. H. Dewey, Jr.
7. Consider and take action on amendments to the Brazos County
Traffic Regulations.
8. Consider and take action on the appointment of Mr. Tommy
Ramirez to the Brazos Valley Development Council Board of
Directors.
9. Signing of a Proclamation designating the month of March as
"Purchasing Month."
10. Consider and take action on the cancellation of Walton Pond
Subdivision in Precinct 1.
11. Consider and take action on request from GTE to install com-
munication lines in the following county rights -of -ways in
Precinct 3:
a. Pate Road
b. Bird Pond Road
12. Consider and take action on request from Ferguson Burleson
County Gas Gathering System for permit fee reinbursement.
13. Consider and take action on personnel change of status.
14. Consider and take action on payment of claims.
15. Adjourn.
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COMMISSIONERS' COURT
SPECIAL MEETING
MARCH 1, 1993
A special meeting of the Commissioners' Court of Brazos
County, Texas was held in the Commissioners' Courtroom in the
Courthouse in Bryan, Brazos County, Texas, beginning at 9:00
a.m. on Monday, March 1, 1993, with the following members of
the Court present:
R. J. Holmgreen, County Judge, Presiding;
Gary Norton, Commissioner of Precinct 1;
Walter Wilcox, Commissioner of Precinct 2;
Randy Sims, Commissioner of Precinct 3;
Milton Turner, Commissioner of Precinct 4;
Mary Ann Ward, County Clerk.
The following citizens and officials were in attendance:
Bea Green Secretary to Commissioners
Rosalie Todaro Auditor's Office
Cheryl Turney Auditor's Office
A. H. Winder County Engineer
Terri White Treasurer's Office
Rita J. Watkins Sheriff's Office
Bobby Riggs Sheriff
Marijane Deen Data Processing
Tom Saving College Station
Delph Ross Koppe Bridge Bar & Grill
Patricia E. Meronoff Bruchez & Goss
Commissioner Sims gave the invocation and led the pledge
of allegiance.
The Court next considered Budget Amendment #92/93 -10,
which would transfer funds budgeted for the Non - Departmental
Department to the District Attorney's Office for the payment
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of an automobile. On motion by Commissioner Sims, seconded by
Commissioner Wilcox, the Court voted unanimously to approve
the budget amendment as submitted, a copy of which is attached
hereto.
The next matter for consideration was the approval of a
contract between Hewlett Packard Company and Brazos County.
Patricia Meronoff, representative of Bruchez and Goss, stated
that she had reviewed the contract on behalf of Brazos County
and had found one major problem. This being the RFP asked for
a 99% performance rate for a three (3) month period while the
Hewlett Packard contract stated a 90% performance rate for a
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Commissioners' Court meeting March 1, 1993
one (1) month period of time. Also, Dr. Colunga had specified
that no remanufactured parts were to be used in the equipment.
Dr. Colunga compromised on the issue because Hewlett Packard
informed him that this was an industry standard to use
recycled parts and boards. On motion by the County Judge,
seconded by Commissioner Wilcox, the Court voted unanimously
to approve the contract with Hewlett Packard. A copy of the
contractual agreement is attached hereto.
The Court next considered a request for late hours permit
submitted by Koppe Bridge Bar and Grill, Inc.. After
substantial discussion it was the consensus of the Court to
table consideration until the next scheduled Commissioners'
Court meeting.
The County Judge acknowledged receipt of a Senate
Proclamation Plaque honoring the late Judge B. H. Dewey, Jr.
On motion by Commissioner Norton, seconded by Commis-
sioner Turner, the Court voted unanimously to approve the
amendments to the Brazos County Traffic Regulations. commis-
sioner Norton explained that these "Special Permits" are for
vehicles used by contractors who are awarded bids for Brazos
County Road Projects. A copy of the amendment is attached
hereto.
On motion by the County Judge, seconded by Commissioner
Norton, the Court voted unanimously to appoint Tommy Ramirez,
Jr. to the Brazos Valley Development Council Board of
Directors.
The County Judge read aloud a Proclamation designating
the month of March 1993 as "Purchasing Month ". The Court
joins with other associations around the globe to further
educate and inform the general public on the role of
purchasing within business, industry and government. On
motion by the County Judge, seconded by Commissioner Sims the
Court moved to proclaim the month of March 1993 as "Purchasing
Month" throughout Brazos County. The County Judge then
presented the signed Proclamation to Mrs. Cheryl Turney,
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Commissioners' Court meeting March 1, 1993
one (1) month period of time. Also, Dr. Colunga had specified
that no remanufactured parts were to be used in the equipment.
Dr. Colunga compromised on the issue because Hewlett Packard
informed him that this was an industry standard to use
recycled parts and boards. On motion by the County Judge,
seconded by Commissioner Wilcox, the Court voted unanimously
to approve the contract with Hewlett Packard. A copy of the
contractual agreement is attached hereto.
The Court next considered a request for late hours permit
submitted by Koppe Bridge Bar and Grill, Inc.. After
substantial discussion it was the consensus of the Court to
table consideration until the next scheduled Commissioners'
Court meeting.
The County Judge acknowledged receipt of a Senate
Proclamation Plaque honoring the late Judge B. H. Dewey, Jr.
On motion by Commissioner Norton, seconded by Commis-
sioner Turner, the Court voted unanimously to approve the
amendments to the Brazos County Traffic Regulations. commis-
sioner Norton explained that these "Special Permits" are for
vehicles used by contractors who are awarded bids for Brazos
County Road Projects. A copy of the amendment is attached
hereto.
On motion by the County Judge, seconded by Commissioner
Norton, the Court voted unanimously to appoint Tommy Ramirez,
Jr. to the Brazos Valley Development Council Board of
Directors.
The County Judge read aloud a Proclamation designating
the month of March 1993 as "Purchasing Month ". The Court
joins with other associations around the globe to further
educate and inform the general public on the role of
purchasing within business, industry and government. On
motion by the County Judge, seconded by Commissioner Sims the
Court moved to proclaim the month of March 1993 as "Purchasing
Month" throughout Brazos County. The County Judge then
presented the signed Proclamation to Mrs. Cheryl Turney,
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Commissioners' Court meeting March 1, 1993
Brazos County Purchasing Agent.
The next matter for consideration was a request for the
cancellation of Walton Pond Subdivision in Precinct 1.
Barbara J. and Thomas R. Saving owners of all but one 7.9 acre
tract of land as recorded in volume 1670, page 205 of the
Official Records of Brazos County have, along with Howard M.
Williams owner of the 7.9 acre tract, asked the Court to
cancel the Walton Pond Subdivision. In the request they cited
a law that states that a subdivision may be canceled by the
owners of 75% of a subdivision. The Savings own 97.66% of
the subdivision. Included in the request is an agreement to
grant to Howard M. Williams an easement for ingress and egress
to his property. Commissioner Wilcox objected to the thirty
(30) foot easement. He said that lending institutions will
not lend money based on that kind of agreement. On motion by
Commissioner Norton, seconded by Commissioner Sims, the Court
voted unanimously to cancel the Waldon Pond Subdivision and
authorized Mr. Savings to file the Cancellation in the
Official Records in the County Clerk's office.
The Court next considered two requests from GTE
Southwest. The first, to place a road bore in the right -of.
way of Pate Road at its intersection with Gold Nugget Road for
the purpose of providing service to a county resident. The
second request was to install a buried cable parallel to the
east right -of -way of Bird Pond Road beginning at its
intersection with Tonkaway Lake Road for a distance of 150
feet in a northeasterly direction. Both sites are located in
Precinct 3. The County Engineer stated that all appeared to
be in order and recommended approval. On motion by
Commissioner Sims, seconded by Commissioner Turner, the Court
voted unanimously to approve the request of GTE Southwest and
authorized the installation. A copy of each request is
attached hereto.
The Court next considered the request from Ferguson
Burleson County Gas Gathering System for reimbursement of a
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Commissioners' Court meeting March 1, 1993
$500.00 permit fee for a proposed pipeline in the Old Reliance
Road right -of -way. The pipeline route changed due to well
locations in the area. The site is located in Precinct 3.
On motion by Commissioner Sims, seconded by Commissioner
Turner, the Court voted unanimously to approve the request of
Ferguson Burleson County Gas Gathering System and refund the
$500.00 permit fee.
The Court proceeded to consider the change of status of
the following employees.
NAME
Elliott, Roy
Jin, Lianyu Kim
Earhardt, Denise
Patranella, Marla
Ballew, Samuel
Idol, Sue
Road & Bridge
Juvenile Serv.
Juvenile Serv.
Sheriff Office
Sheriff Office
Sheriff Office
REASON
Deceased
Resignation
New Emp /Temp
New Employee
Tran w /in dept
Tran Win dept
On motion by Commissioner Sims, seconded by Commissioner
Norton, the Court voted unanimously to approve the changes as
submitted. The County Judge asked that Personnel check to
verify there would be no increase to Sheriff's Department
budget because of the two transfers.
The Court next considered the following Claims as
submitted by the County Treasurer for payment:
10 General Fund -------------- Claims- 003664- thru- 004142-
20 Road & Bridge ------------- Claims- 004323 - thru- 004431-
22 Road & Bridge II ---------- Claims- 004143- thru- 004149-
40 Law Library --------------- Claims- 004150 - thru- 004152-
54 Health Department --------- Claims- 004214- thru- 004231-
61 Health & Life Ins --------- Claims- 004232 - thru- 004239-
90 Brazos County Grants ------ Claims- 004240- thru- 004309-
91 MPO ----------------------- Claims- 004310- thru- 004315-
97 Narc. Traf. Task Force ---- Claims- 004316 - thru- 004322-
Commissioner Sims asked what a cellophone kit was. Rita
Watkins of the Sheriff's Department told him that it was for
windshields. He next asked why we were paying for gas tanks.
Mrs. Watkins replied that Bryan 800 inadvertantly drilled
holes in the gas tanks when the radios were moved. Bryan 800
took full responsibility for the error and will give the
County credit. On motion by the County Judge, seconded by
Commissioner Turner, the Court voted unanimously to approve
the Claims as submitted.
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On motion by Commissioner Sims, seconded by Commissioner
Turner, the Court voted unanimously to approve the request of
Ferguson Burleson County Gas Gathering System and refund the
$500.00 permit fee.
The Court proceeded to consider the change of status of
the following employees.
NAME
Elliott, Roy
Jin, Lianyu Kim
Earhardt, Denise
Patranella, Marla
Ballew, Samuel
Idol, Sue
Road & Bridge
Juvenile Serv.
Juvenile Serv.
Sheriff Office
Sheriff Office
Sheriff Office
REASON
Deceased
Resignation
New Emp /Temp
New Employee
Tran w /in dept
Tran Win dept
On motion by Commissioner Sims, seconded by Commissioner
Norton, the Court voted unanimously to approve the changes as
submitted. The County Judge asked that Personnel check to
verify there would be no increase to Sheriff's Department
budget because of the two transfers.
The Court next considered the following Claims as
submitted by the County Treasurer for payment:
10 General Fund -------------- Claims- 003664- thru- 004142-
20 Road & Bridge ------------- Claims- 004323 - thru- 004431-
22 Road & Bridge II ---------- Claims- 004143- thru- 004149-
40 Law Library --------------- Claims- 004150 - thru- 004152-
54 Health Department --------- Claims- 004214- thru- 004231-
61 Health & Life Ins --------- Claims- 004232 - thru- 004239-
90 Brazos County Grants ------ Claims- 004240- thru- 004309-
91 MPO ----------------------- Claims- 004310- thru- 004315-
97 Narc. Traf. Task Force ---- Claims- 004316 - thru- 004322-
Commissioner Sims asked what a cellophone kit was. Rita
Watkins of the Sheriff's Department told him that it was for
windshields. He next asked why we were paying for gas tanks.
Mrs. Watkins replied that Bryan 800 inadvertantly drilled
holes in the gas tanks when the radios were moved. Bryan 800
took full responsibility for the error and will give the
County credit. On motion by the County Judge, seconded by
Commissioner Turner, the Court voted unanimously to approve
the Claims as submitted.
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Commissioners' Court meeting March 1, 1993
There being no further business to come before the Court,
the meeting was adjourned.
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The foregoing minutes of the Commissioners Court Meeting held
have been examined and approved in open Court
this the ��,.. day of 19 93 in Bryan,
Brazos County, Texas.
R. J. H mgr en
County Judge
Walter Wilcox
Commissioner, Precinct 2
Milton Turner
Commissioner, Precinct 4
56iltr-
Gary Norton
Commissioner, Precinct 1
Randy Si s
Commis oner, Precinct 3
Mar Ann Ward
County Clerk
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BRAZOS COUNTY, TEXAS
BUDGET AMENDMENT(S) FOR THE 1992 -1993 BUDGET YEAR
NO. 92/93 -10
On this the 1st day of March 1993 at a special meeting of the
Commissioners' Court, the following members were present:
R. J. Holmgreen, County Judge, Presiding
Gary Norton, Commissioner, Precinct 1;
Walter Wilcox, Commissioner, Precinct 2;
Randy Sims, Commissioner, Precinct 3;
Milton Turner, Commissioner, Precinct 4;
Mary Ann Ward, County Clerk.
The following proceedings were held:
THAT WHEREAS, on March 1, 1993, the Court heard and approved
a budget amendment for the 1992 -1993 budget year for Brazos County,
Texas.
WHEREAS, an expenditure is necessary due to the necessity to
meet unusual and unforeseen conditions which could not be
reasonably included in the original budget adopted September 28,
1992, the following amendment(s) to the original are hereby
authorized, as described on the attached 1 page(s).
ADOPTED AND APPROVED this the 1st day of March 1993
THE COMMISSIONERS' COURT OF BRAZOS COUNTY, TEXAS.
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By: 61Z \ /E, aL-1&-Z4ufie R. J. Holmgreen, County Judge
Original: County Clerk's Office and attached to the original
budget
Copies: County Auditor
County Treasurer
Commissioners' Court Minutes
Budget Amendment File
Vol PAGE. Lf 7
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Budget Amend. No. 92/93 -10: Mar. 1, 1993
DEPT
ACCOUNT # ACCOUNT NAME
--- - - - - --
District
i
Attorney
from N.D.
$18,844 • •
' • INC, TO DEPT BUDGET
Non Depart
10 -14 -8114 Interfund Transfer out
mental
to D.A.
DEC, TO DEPT BUDGET
$D s s.
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Budget Amend. No. 92/93 -10: Mar. 1, 1993
DEPT
ACCOUNT # ACCOUNT NAME
--- - - - - --
District
--- - - - - -- ------------------------
10 -22 -6213 Automotive
Attorney
from N.D.
$18,844 • •
' • INC, TO DEPT BUDGET
Non Depart
10 -14 -8114 Interfund Transfer out
mental
to D.A.
DEC, TO DEPT BUDGET
$D s s.
NOINC. TO GF BUDGET
INCREASE (DECREASE)
REASON
---- - - - - -- ---- - - - - --
18,844
--- - - - - --
Transfer
from N.D.
$18,844 • •
(18,844)
Transfer
to D.A.
$D s s.
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Hewlett- Packard CompoW O HEWLETT
Southern Sales Region PACKARD
3301 Royal lane
Post Office Box 152030
Irving, Texas 75015 I
214 869 3377 t
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March 8, 1993
Ms. Marijane Deen
BRAZOS COUNTY
Data Processing Department
202 Est 27th Street, Suite 102
Bryan, Texas 77803
Dear Ms. Deen:
Enclosed are two original sets of the Second Amendment to Local Government
Purchase Agreement #A3J81. Please countersign both sets of documents and
return one document to the following address:
Judy Parks
Hewlett- Packard Company
2000 West Loop South
Houston, Texas 77027
If you have any questions, please contact Judy Parks in Houston at (713)
439 -5424.
Sincerely,
HEWLETT- PACKARD COMPANY
Vicky Chapin
Contracts Coordinator
Enclosures
cc: Judy Parks, Contracts Administrator
VOL 1 PAGE. -i31
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SECOND AMENDMENT TO
LOCAL GOVERNMENT PURCHASE AGREEMENT #A3J81
In addition to the terms and conditions set forth in the Local Government Purchase
Agreement #A3J81 between BRAZOS COUNTY, TEXAS (hereinafter "CUSTOMER ")and
HEWLETT PACKARD COMPANY (hereinafter H.P.), dated effective date March 31,1992
and the Amendment thereto dated June 1, 1992, the following terms and conditions are
agreed to by the parties and specifically amend the above - referenced Agreement:
1. H.P. agrees that it will provide, in addition to those support services described
in the GSA /ADP Schedule, to the extent they are not inconsistent herewith, all of the
System Support Options described on Exhibit SS attached hereto and made a part hereof
for all purposes. The cost of such Support Services Options have been included in the price
quotes by H.P. to CUSTOMER more particularly described in Paragraph 3 below.
2. H.P., in its Response to the CUSTOMER's RFP dated September 11, 1992,
agreed to design, implement, install and test a fiber optics system to connect the
CUSTOMER's network. In fulfillment thereof H.P. agrees to the terms and conditions set
forth on the Exhibits labelled "Exhibit 19A ", H.P. CableSite Services and H.P. Network
StartUp, all of which are attached hereto and made a part hereof for all purposes.
3. CUSTOMER has agreed to purchase and H.P. has agreed to sell at the prices
designated, those products set forth in H.P. Quote numbers, 8700- 2566F, 87CO -2282F and
SD70-0165 which are incorporated herein by reference.
4. H.P. states and represents that the hardware, software, cable and its
installation and the integrated training and Support Services described in this Agreement
and H.P.'s GSA /Authorized ADP Schedule meet the needs and requirements set forth by
the CUSTOMER in its RFP dated August 12, 1992 and H.P.'s Response to such RFP dated
September 11, 1992 which terms of both documents are incorporated herein by reference.
S. H.P. represents that all of the products to be purchased by CUSTOMER
pursuant hereto, except for the RMKT 1600/6250 bpi auto load 1/2 inch tape drive
described in the H.P. Quote No. 87CO- 2566F, shall be newly manufactured products. Some
newly manufactured products purchased hereunder may contain selected remanufactured
parts equivalent to new in performance. Replacement parts are or will be new or equivalent
to new.
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F 6. Anything in this Agreement or the GSA /Authorized ADP Schedule which
limits or expands the rights, remedies and obligations of the CUSTOMER which are
contrary to the laws of the State of Texas are hereby deleted.
7. This Agreement shall be governed by and construed in accordance with the
laws of the State of Texas and is performable in Brazos County, Texas.
DATED the 1st day of March, 1993 to be effective the 1st day of December, 1992.
BRAZOS COUNTY, TEXAS
By: a 11 Fes' �-.-✓
Printed Name: J �-�o 4- ✓�
Title: C'it
HEWLETT PACKARD COMPANY
By:
Printed Name: srErE�+ T ��rs�v6e
Title: 0611neAcTs �EP,eES�.r mE
VOL
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VANEST V. SRUCHU
lkrard Certified - Oil. Gas and Mirwml Law
Terri 8wrd of Legal Specialization
JAY & GO"
Board Cendeed - Civil Tn2l Law
- Personal Injury Tnil Law•
Texas lkrird of Legal Spec,ahzinon
KYIF. HAWTHOWNE
PATRICIA E. MERONOFF
C. RANDALL MICAU
ll„ird Certtf ed - ('„ d Tnil Law
Teti, guard of l.eg.d SpectilLrnon
WALL M S. THORNTON, JR.
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BRUCHEZ, GOSS, THORNTON,
MERONOFF, MICHEL & HAWTHORNE
A I mjrtiannnl (nrrvar+nn
ATT4AR %n% sr WZ
3131 11narcresl Dnve /Suite 200
Bryan, Texas 77802 -3052
(409) 770r2214
FAX 009) 776-6239
February 26, 1993
Ms. MariJane Deen
Brazos County Courthouse
Bryan, Texas 77803 HAND DELUMRED
RE: Contract with Hewlett Packard
Dear MariJane:
Enclosed please find the packets for the Commissioners Hearing on Monday, March
1, 1993. Please attach to each packet a copy of Hewlett Packard's GSA Contract- That
should complete the information to be given to each Commissioner. If you should have any
questions please call me.
Sincerely,
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Patricia E. Mer off el
Enclosures (as stated)
92- 3076:PEM /dp
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EIMM V. BRIICHFZ
Ili unl ( crtihitl - oil, Ga, ,md Mineral Uw
Texa, lAurd of Legal ',Ixxialnauon
JAY & WS,S
Board Certified - Cn d Trial Law
. Per.onal Inlur) Trial Law
Tevo Nurd of IA-gal S[vttaLrrnon
KYLE HAU-MORNE
PATRICLA E, MFRONOFF
C JUND.U1. MICHEL
Board l emfitxl - ('n d Tn,d 1 -tw
Texa• &urd of Legal %Ix•,uhzauon
WULUM S. 7'HORNPON, JR.
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BRUCHEZ, GOSS, THORNTON,
MERONOFF, MICHEL & HAWTHORNE
A ProfiNuonnl CmIx,rutron
An%)R%tti, AT LAN
31i1 Rn.trt rt -st 11imr /Suite 200
Bryan, Texas 77802 -3052
(409) 776 -2244
FAX (409) 776.6239
February 26, 1993
Honorable R. J. Holmgreen
Commissioner Randy Sims
Commissioner Gary Norton
Commissioner Walter Wilcox
Commissioner Milton Turner
Brazos County Commissioners Court
Brazos County Courthouse
Bryan, Texas 77803
RE: Contract with-Hewlett Packard
Dear Commissioners:
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Attached please find the proposed contract with Hewlett Packard. In addition to the
documents attached to this letter, please be aware that the County's RFP, Hewlett Packard's
response to that RFP and the Quotes generated by Hewlett Packard are all incorporated
by reference into this Contract. Because I believe you have all seen these documents and
since they are so voluminous, I have not attached them.
Enclosures (as stated)
92- 3076:PEM /dp
Sincerely,
Patricia E. Mero off
SS REVISION 921101
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PACKARD
HP SYSTEM SUPPORT OPTIONS
SERVICE DESCRIPTION
EXHIBIT SS
HP System Support Options enable you to purchase high - quality hardware and software support with your
systems, peripherals and software applications.
HP System Support Options upgrade your warranty service, giving you the flexibility to choose the
hardware response time and coverage periods that meet your service needs.
Software support increases the availability of your systems and applications. HP Response Center
engineers work with your system managers and operators to resolve problems with HP software and
supported non -HP applications. Sophisticated remote support tools enable HP to link directly to your
environment and access system configuration and support information.
HP System Support Options are governed by this exhibit and the Hewlett- Packard (HP) Terms and
Conditions of Sale and Service.
SERVICES INCLUDED
HP System Support Options provide the following features for HP systems. Not all of the features are
offered with every option or supported system. Some service features have prerequisites. Service
features include:
- On-site hardware support, Including repair, work to completion, and engineering improvements
- Escalation management
- License for software updates
- Software media and documentation updates (if purchased)
- HP SupportLine electronic support
- Phone -in assistance (software)
- Flexible call submittal
- Remote support, including HP Predictive Support software and HP Remote Watch software (selected
products)
- HP PowerPatch tapes (selected products)
- Installation of hardware products (purchased separately)
These services are described in tables 1 and 2.
TABLE 1. SERVICES INCLUDED
ON -SITE REPAIR: HP travels to your site and provides all labor, parts and materials necessary to
maintain your hardware products in good operating condition. HP diagnoses and corrects product
malfunctions and failures. Replacement parts are new or equivalent to new; replaced parts
become the property of HP.
Once an HP engineer arrives at your site, the engineer continues service, uninterrupted, until
your products are operational or as long as reasonable progress is being made. Work may be
temporarily suspended if additional parts or resources are required, but resumes when they
become available. HP Installs appropriate engineering improvements on your system to ensure
maximum performance and maintain compatibility with HP- supplied hardware replacement parts.
PHONE-IN ASSISTANCE (SOFTWARE): Remote assistance Is available for software problems. Unlimited,
toll -free access to the HP Response Center is provided for authorized callers. Response is
immediate for critical calls and within 2 hours for all calls. Assistance is available fro4
Monday through Friday, excluding HP holidays, during normal HP Response Center hours for all
HP and selected non -HP software products. Extended hours support is available for certain
operating system, subsystem, and application software products. Refer to the HP SupportLine
database for details of products and coverage hours.
ESCALATION MANAGEMENT: HP has established formal escalation procedures to solve very complex hardware
and software problems. Local HP management coordinates problem escalation, rapioly enlisting
the skills of key problem- solving experts throughout HP. At HP's discretion, the HP Response
Center may dispatch an HP service representative to your site to assist with problem
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PACKARD r
HP SYSTEM SUPPORT OPTIONS EXHIBIT SS 1'
resolution. In most cases, resources arrive within 1 working day if your site is within 100 I`.
miles of the nearest HP support office.
FLEXIBLE CALL SUBMITTAL: Authorized callers can submit calls electronically to the HP Response Center
via HP SupportLine electronic support and request a call back within 2 hours (or the next
business day if after normal hours) or a written electronic response the next business day.
If you've selected a hardware service level that only provides coverage during normal business
hours, you can still place an after -hours service call. The HP Response Center logs the call
and notifies your local office the following business day. Outside the U.S., hours are subject
to local availability.
LICENSE FOR SOFTWARE UPDATES: You can use and copy updates to HP software on each system covered by HP
System Support Options.
SOFTWARE MEDIA AND DOCUMENTATION UPDATES (IF PURCHASED): HP provides one copy of media and
documentation updates for each media and documentation product ordered with HP System Support
Options. As HP releases updates to your HP software, the latest revisions of the software and
reference manuals are made available to your system manager. Media types available for
software and documentation updates include tape, disk, paper, electronic, and compact disc
read -only memory (CD -ROM).
HP SUPPORTLINE ELECTRONIC SUPPORT: HP SupportLine provides electronic access to a database of current
product and support information. HP SupportLine includes new product information, software
status bulletins, engineering and application notes, and information about available software
patches and HP PoverPatch tapes. Keyword search and browse capabilities make it easy to locate
appropriate information. Software patches, when available for HP 9000 systems, can be
downloaded to your system. HP SupportLine is available Sunday through Friday from 2:00 am to
midnight, and Saturday from 2:00 am to 9:00 pm eastern time (U.S.). Outside the U.S., hours
are subject to local availability.
REMOTE SUPPORT (SELECTED HP PRODUCTS): Prior to any necessary on -site assistance, an HP engineer may
initiate and perform remote diagnostics to facilitate problem resolution. By using an
HP- qualified support modem to resolve problems remotely, HP can have your system up and
running more quickly. HP performs remote support only upon receipt of your authorization.
Remote support tools include HP Predictive Support software, which helps transform unplanned
downtime to scheduled maintenance through early warning and prevention of potential problems,
and HP Remote Watch software, an HP proprietary support management tool that helps you to
manage your HP -UX workstation systems better by documenting and reporting configuration
changes.
HP POWERPATCH TAPES (SELECTED HP PRODUCTS): Operating and subsystem patches are available for supported
MPE V and MPE /iX releases. You can order HP PoverPatch tapes from the HP Response Center at
any time, for installation with a new release or between major software updates. HP PoverPatch
solutions are subjected to the same quality assurance testing as all HP software releases.
INSTALLATION, CONFIGURATION, AND VERIFICATION OF SYSTEMS AND NETWORKS (PURCHASED SEPARATELY): Option
OS4 provides installation and network configuration for products that do not include
installation in the product purchase price. Option OS2 provides network configuration for
products that include HP installation in the purchase price.
HP works with you to develop a complete installation schedule that outlines installation tasks
and resources.
HP installs and then configures each Installed component as specified. HP works with other
vendors to define configuration parameters that must be jointly determined.
HP's network configuration service ensures connectivity and operational functionality up to
layer 3 and layer 4 on the Open Systems Interconnect (OSI) model.
After all installation and configuration activities have been completed, HP will use standard
diagnostic tests to verify that all major connections for which Option OS4 and /or Option OSZ
were purchased communicate properly. HP will diagnose any operational problems and work with
your staff until all connections implemented are functional.
HP will provide you with configuration information, the network map (when networks are
configured), and a list of your HP and non -HP support contacts,
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TABLE 2. HARDWARE SERVICE LEVELS
HARDWARE SERVICE LEVEL COVERAGE HOURS•
Same day (priority) 8:00 em - 9:00 ps, Monday - Friday
excluding HP holidays••
Next day 8:00 am - 5:00 pm, Monday - Friday
excluding HP holidays
*Outside the United States, hours are subject to local availability. Please
check with your local office for detailed coverage hours.
••If you request service before 5 :00 pm, an HP engineer responds on site
within 4 hours If necessary.
TABLE 3. HP'S RESPONSE TIME FOR EXTENDED TRAVEL
Distance from Primary HP Response Time
Support Responsible Office Some Day Next Day
101 -200 miles 8 hours 1 additional coverage day
201 -300 miles • 2 additional coverage days
Beyond 300 miles • •
• Established at time of order and subject to resource availability
1. PREREQUISITES
HP reserves the right to make the final judgment as to whether Customer adequately meets the
requirements outlined herein.
a. MINIMUM SYSTEM CONFIGURATION. Except for systems capable of diagnostic self -test, HP System
Support Options require, at a minimum, that a system include a central processing unit (CPU), a
peripheral capable of reading standard HP diagnostics and verification tests, and a peripheral
that allows HP to interact fully with the covered products.
b. UNIFORM COVERAGE. All products constituting the minimum system configuration must be covered at
the same HP System Support Option service level.
e. CONNECTORS AND CABLES. All products covered by HP System Support Options must be Interconnected
by cables or connectors listed in the appropriate HP documentation as compatible with the CPU.
Por HP products not meeting this requirement, service is available at HP's standard service
rates.
d. SOFTWARE SUPPORT. All HP systems for which execution of diagnostic tests Is software- dependent
must, at a minimum, be covered by an HP System Support Option that provides periodic software
updates.
e. COVERAGE REQUIREMENTS. For HP System Support Options orders that Include software support, all
systems supported by one (1) system manager, except PC systems, must be covered by an HP System
Support Option or by an existing contractual HP software support service.
f. RIGHT TO COPY DOCUMENTATION. Customer may copy documentation updates for use with other systems
covered by an HP System Support Option that provides software support.
g. SOFr'.1ARE LICENSES. Customer can purchase HP System Support Options only for HP software for
which Customer has rightfully acquired an appropriate HP software license.
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h. DESIGNATED CALLERS AND TRAINING REQUIREMENTS. The following contacts for HP must be designated
and trained through completion of the appropriate HP training courses as defined by HP: system
manager and alternate; extended hours alternate; if applicable, application software manager and
alternate. Only the designated callers can use the HP Response Center.
1. REMOTE SUPPORT. For HP to provide remote support, Customer must give authorization and provide
access to a qualified modem, as well as access to one (1) voice -grade telephone and one (1)
data - quality telephone line or network with terminations near the system. If HP cannot access a
system remotely, HP may charge standard service rates if on -site service is needed.
J. HP SUPPORTLINE. Customers can access HP SupportLine electronic support using a modem or the
Internet. To use HP SupportLine electronic support through modem access, Customer must provide
one (1) data - quality telephone line, one (1) locally compatible modem set for 1200, 2400, or 9600
baud (9600-baud access is available only through CompuServe), and an HP- compatible terminal or
terminal emulator, in addition to the equipment required for remote support above. Internet
access is available to customers who are authorized by NSFNET to use Internet. Customers
submitting HP Response Center calls via HP SupportLine must meet the some training requirements
as the system manager.
k. COUNTRY BOUNDARIES. All systems supported by one (1) system manager must be located within the
same country.
2. SERVICE LIMITATIONS
a. HARDWARE AND SOFTWARE SUPPORT. Any services involving hardware, software or network- related
problems not covered by the service ordered will be subject to HP's standard service rates.
b. MAXIMUM USE LIMITATIONS. Products operated in excess of their maximum usage rate (as specified
in the data sheet or operating manual) cannot be covered by HP System Support Options, but can be
serviced at HP's standard service rates.
C. INTERFACES AND ACCESSORIES. HP may cover cables, connectors, accessories, and interfaces under
the same hardware service level purchased for the products with which they are used.
d. SUPPORTED SOFTWARE VERSIONS. HP provides support only for the current and immediately preceding
versions of HP software, and only when the software is used with hardware that is included in
HP- specified configurations. If support coverage lapses, additional fees may be required to
resume support coverage. HP will support specified versions of selected non -HP software, but will
not support the software any longer than the vendor supports it. For personal computer systems.
HP provides support only for software versions that are specifically documented as supported on a
particular PC model.
a. NON -HP SOFTWARE. Support for non -HP software covered by HP System Support Options is limited to
telephone assistance and, if available to HP from the third -party software vendor, patches,
workarounds, and updates. HP is not liable for the performance or non - performance of third -party
software vendors, their products, or their support services. HP's decision on how long to offer
HP support on selected versions of non-HP software is final.
f. HP SOFTWARE ON NON -HP SYSTEMS. HP System Support Options for specified HP software products used
with designated non -HP systems provides the following features: phone-in assistance, software
problem reporting, HP SupportLine electronic information access and call submittal, license for
software updates, and patches.
g. ESCALATION MANAGEMENT. On -site assistance' for critical software problems is limited to systems
supported by one (1) system manager and situated within a one -half (1/2) mile radius of each
other. Systems situated beyond this limit requiring on -site assistance will be subject to
additional charges at HP's standard service rates.
h. ACCESS TO THE HP RESPONSE CENTER. HP Response Center use is limited to the system manager for
the operating system and subsystem software; and, if applicable, the application software
manager(s) for each HP software application. In the absence of any of these managers, the HP
Response Center is available to their designated alternates.
i. SOURCE CODE SUPPORT. For HP source code software covered under HP System Support Options,
assistance is limited to problems that can be duplicated on the current version of the object
code of the particular software. HP charges Customer at HP's standard service rates for any other
assistance required.
J. HP REMOTE WATCH AND HP PREDICTIVE SUPPORT (SELECTED SYSTEMS). HP is not responsible it HP Remote
Watch software or HP Predictive Support software does not identify or remedy system or peripheral
problems prior to actual occurrence.
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k. NETWORK SOFTWARE COVERAGE. Support for HP network software providing vultivendor node
connectivity is limited to product -usage and problem - solving assistance and. it purchased.
software update materials.
1. TRAVEL ZONES. Customers with sites located beyond 100 miles of a primary HP support Responsible
Office may be subject to travel charges, longer response times. and reduced coverage hours as
specified In HP's 'Worldwide Customer Support Travel and Office Directory.- Availability of some
coverage levels is based on distance from a primary HP Support Responsible Office.
a. EXCLUSIONS. HP System Support Options do not include assistance that involves program
development. coding. Isolation of coding problems, implementation assistance, performance
consulting, data recovery regardless of the cause of data lose, hardware malfunctions, or
problems and investigation time relating to the use of privileged code on HP 3000 systems, HP
System Support Options do not Include consulting, Consulting may be purchased separately. HP
System Support Options are not a substitute for any formal training offered by HP,
n. AVAILABILITY. Some HP System Support Options service features and coverage levels are subject to
local availability.
3. CUSTOMER RESPONSIBILITIES
a. ACCESS. Customer must provide HP with the following:
1) Access to the products covered under HP System Support Options
2) Adequate working space and facilities within a reasonable distance of the products
3) Access to and use of all information, internal resources, and facilities determined necessary
by HP to service the products
b. OPERATING PROCEDURES. Customer must follow routine operating procedures as specified in the HP
product operating manual.
c. USAGE -LEVEL CHARGES. Customer must allow HP to install or remove usage meters on specified
electromechanical devices. Usage charges may be invoiced separately.
d. DIAGNOSTIC/MAINTENANCE SOFTWARE (SELECTED SYSTEMS). Customer must allow HP to keep system and
network diagnostic and maintenance programs resident on Customer's system or site for the
exclusive purpose of performing diagnostics and maintenance. Prior to submitting a software
problem report to HP, Customer may be required to assist HP in running these HP- supplied
programs. Customers with HP Predictive Support software must use the electronic data transfer
capability it provides to Inform HP of events identified by the software. Customer acknowledges
that Customer has no ownership interest in diagnostic software provided by HP and that HP may
remove these diagnostic programs and any HP- loaned modems upon termination of HP System Support
Options.
e. SERVICE REQUESTS. Prior to placing a service request with HP, Customer may be required to run
HP- supplied diagnostic programs.
f. REVISION LEVELS. Customer must maintain all associated system hardware and firmware, except PC
systems, at the latest HP- specified configuration and code revision level. For PC systems,
Customer must maintain all associated system hardware and firmware at a revision level specified
by HP. Customers must maintain HP- supported non -HP software at a code revision level specified
by HP.
g. TELECOMMUNICATIONS CHARGES. Customer is responsible for all telecommunications charges
associated with using HP SupportLine electronic support.
h. TEMPORARY PROCEDURES. Customer Is responsible for implementing temporary procedures or
workarounds while permanent solutions are being sought.
L. SOnVARE LICENSE AND COPYRIGHTS
e. UPDATES.
1) HP grants Customer a License to Use the updates for software updates provided by HP under an
HP System Support Option.
2) HP grants Customer an additional License to Copy and Use one (1) copy of the updates for each
HP software product license for which Customer has purchased an HP System Support Option that
provides software support.
SS REVISION 921101 Voi I -' ! X� - PAGE 5
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3) Customer agrees that the License to Use and License to Copy the updates is governed by the HP j
Software License Terms (Exhibit E30) in effect on the date HP ships the update to Customer. It
Said HP Software License Terms are hereby made a part of this exhibit.
b. HP UPDATE OWNERSHIP. Customer acknowledges that it does not own and has no right to, title to,
or interest in the updates except as set forth in the HP Software License Terms.
e. COPYRIGHT AND TRADEMARK NOTICES. Customer agrees to reproduce and conspicuously affix those i
copyright and trademark notices from the original software or documentation on each copy of an
update that Customer makes or obtains from an electronic data source, such as HP SupportLine f
support,
5. CHARGES
a. CANCELLATION. If HP System Support Options are canceled. Customer will receive a pro rata refund
only for the unused prepaid services beyond the first three (3) months. All charges for HP
System Support Options cover a twelve (12) month period.
SS REVISION 921101 i P AG E PAGE 6
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HP Terms and Conditions of Sale and Service
Exhibit 19A
HP Site Design and
Implementation
Attachment A — Reference RFP Document, Networking Section.
HP Site Design and Implementation capabilities are
governed by this exhibit and the Hewlett- Packard M
Terms and Conditions of Sale and Service. HP will provide
the services specifically described in separate aiiach-
ments to this exhibit signed by HP and Customer for each
HP Site Design and Implementation assignment For all
assignments, Attachment A will include the following
Section L
Section IL
Section M.
Section IV.
Section V.
Section VL
Scope of Work
Estimated Delivery Schedule
Total Price
Payment Schedule
Equipment Valuation (for relocation service)
Verification Test (for relocation service)
1. Services
a. HP Site Design and Implementation
Capabilities. HP Site Design and
Implementation includes a broad range of
capabilities that assist with the design and
implementation of a new or modified comput-
ing environment ('System*). HP Site Design
and Implementation assignments may include,
but are not limited to, computing environment
preparation, computing environment trouble-
shooting, cabling, wire testing, relocation, and
startup capabilities
b. HP Site Design and Implementation
Activities. The following activities are
provided when applicable as specified in
Attachment A.
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2) Design. HP will provide a design for the
System as specified in Attachment A. A list
of materials needed to implement the de-
sign may also be included HP will submit
the design documentation to Customer for
approval
S) Materials. If requested by Customer and
included on Customers purchase order,
HP will sell HP and non -HP elements of the
System and associated materials ( "Materi-
als*) described in the Materials List for the
System design referred to in Section 1.b2.
4) Installation and Configuration. HP will
identify site preparation requirements, assist
with or manage the implementation of any
required changes, and provide installation
and configuration pursuant to the agreed -
upon design documentation HP will work
with other vendors within reason to deter-
mine configuration parameters when
necessary.
5) Verification. HP will use standard tests to
verify that installations for which service was
purchased function properly and all modifi-
cations were properly made. If necessary, HP
will diagnose and isolate problems. HP will
continue to work with Customer, barring
unforeseen circumstances, until all imple-
mented portions of the installation are oper-
ational. . HP will provide written notification
of the date testing is completed for purposes
1) Requirements Analysis. HP will provide of commencement of the materials warranty
,may documentation describing specifications, described in Section 5.
installation requirements, and completion
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HP Terms and Conditions of Sale and Service
Exhibit 19A
HP Site Design and
Implementation
Attachment A — Reference RFP Document, Networking Section.
HP Site Design and Implementation capabilities are
governed by this exhibit and the Hewlett- Packard M
Terms and Conditions of Sale and Service. HP will provide
the services specifically described in separate aiiach-
ments to this exhibit signed by HP and Customer for each
HP Site Design and Implementation assignment For all
assignments, Attachment A will include the following
Section L
Section IL
Section M.
Section IV.
Section V.
Section VL
Scope of Work
Estimated Delivery Schedule
Total Price
Payment Schedule
Equipment Valuation (for relocation service)
Verification Test (for relocation service)
1. Services
a. HP Site Design and Implementation
Capabilities. HP Site Design and
Implementation includes a broad range of
capabilities that assist with the design and
implementation of a new or modified comput-
ing environment ('System*). HP Site Design
and Implementation assignments may include,
but are not limited to, computing environment
preparation, computing environment trouble-
shooting, cabling, wire testing, relocation, and
startup capabilities
b. HP Site Design and Implementation
Activities. The following activities are
provided when applicable as specified in
Attachment A.
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2) Design. HP will provide a design for the
System as specified in Attachment A. A list
of materials needed to implement the de-
sign may also be included HP will submit
the design documentation to Customer for
approval
S) Materials. If requested by Customer and
included on Customers purchase order,
HP will sell HP and non -HP elements of the
System and associated materials ( "Materi-
als*) described in the Materials List for the
System design referred to in Section 1.b2.
4) Installation and Configuration. HP will
identify site preparation requirements, assist
with or manage the implementation of any
required changes, and provide installation
and configuration pursuant to the agreed -
upon design documentation HP will work
with other vendors within reason to deter-
mine configuration parameters when
necessary.
5) Verification. HP will use standard tests to
verify that installations for which service was
purchased function properly and all modifi-
cations were properly made. If necessary, HP
will diagnose and isolate problems. HP will
continue to work with Customer, barring
unforeseen circumstances, until all imple-
mented portions of the installation are oper-
ational. . HP will provide written notification
of the date testing is completed for purposes
1) Requirements Analysis. HP will provide of commencement of the materials warranty
,may documentation describing specifications, described in Section 5.
installation requirements, and completion
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For relocation services, HP will perform a
verification test to ensure that Customer's
equipment is functioning properly after the
equipment is reinstalled If the equipment
passes this test, it will be deemed operational
and the delivery of relocation services will be
complete. For equipment not covered by an
IlP hardware support agreement, the verifi-
cation tests are included in Attachment A
HP performs tests before and after the
relocation
6) Documentation. HP will provide documen-
tation that may include a site design, network
map, and list of Customer's support contacts.
7) Project Management. HP will provide
coordination of HP resources and, when
applicable, other vendors resources for
installation and scheduling. HP will pro-
vide Customer with a schedule that out-
lines tasks and resources required of HP,
Customer, and other vendors.
2. Payment
a. Charges. Charges include all materials, labor,
and travel. Charges will be invoiced as single
payment, nWestone payment, or specified time
payment as set out in Attachment A for each
HP Site Design and Implementation assignment
b. Charges for Customer Delays. If HP incurs
additional costs or labor as a result of delays
caused by any act or omission of Customer —
including, but not limited to, Customer's failure
to fulfill its obligations hereunder -- Customer
agrees that HP many, upon prior written notice
to Customer, add such additional charges to
the total invoice amount
3. Service Limitations
a. Availability. Depending on local licensing re-
quirements and other laws, HP may be limited
in its ability to deliver some services in certain
locations. HP Site Design and Implementation
is also subject to local resource availability. HP
reserves the right trot to offer relocation services
for no[t -HP equipment
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b. Delivery Schedule. I IP will use reasonable
efforts to meet the estimated delivery schedule
outlined in Attachment A, but will not be liable
for failure to meet such dates. Any Customer
delays in meeting its obligations hereunder
may result in an adjustment to t1l s estimated
delivery schedule.
e- Additional Service. HP Site Design and
Implementation is limited to verification of the
site and System functionality specified in Anach-
ment A and does not extend to any other element
of Customer's computing environment Service
requested by Customer that is not described in
this exhibit or Attachment A is subject to addi-
tional charges unless the requested service and
products are covered by an appropriate HP
hardware, software, or network support service
contract
4. Prerequisites*
a. Site Requirements. Customer's site must
1) Meet site specifications for Customer's HP
and non -HP products. Any required site
modifications purchased from HP will be
included in Attachment A
2) Be located in stationary facilities (mobile
vans, ships, airplanes, automobiles, and
railroad cars are specifically excluded).
b. Network Design. When needed, Customer
must provide or purchase from HP a complete
and documented network design prior to serv-
ice commencement'Ihe design must include
a physical network map identifying all commu-
nication links and descriptions of all network
hardware and software applications with
revision levels.
• HP wig make the Mal Judgment as to whether Customer
adequately meets the prerequisites for HP Site Design acrd
implementation.
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c. Operational Verification. Prior to delivery
of HP Site Design and Implementation capabil-
ities, Customer must allow HP to verify that
the existing systems and networks are operat-
ing properly. If this verification is not covered
under an HP hardware support contract, it can
be purchased at HP's standard service rates and
will be described in Attachment A.
d. Equipment and Valuation Information. For
assignments that include relocation, Customer
must provide an equipment listing and agree to
RP's replacement valuation or listing of function-
ally equivalent HP equipment at least ten (10)
working days prior to commencement of service.
b. Warranty
a. Materials Warranty. HP wan -ants that any
Materials furnished by IiP to Customer as part of
HP Site Design and Implementation are free from
defects in material and workmanship for one (1)
year from the date HP completes venfication.
Materials that fail because of such defects during
the one (1) year warranty period will, at HP's
option, be repaired or replaced at Customer's
installation site, provided Customer gives HP
prompt notice of the defect and access to the
defective Materials. All removed Materials
become HP property.
b. Contingency. The above warranty is contingent
upon proper use of the Materials and the network
to which such Materials are connected. It does
not apply to Materials on which the original
identification marks have been altered
c- Exceptions. The above warranty does not apply
to defects or failures due to accident, neglect,
or misuse; the use of non -HP provided items;
unusual stress or other unusual conditions; or
modifications, adjustments, repairs, or service
of the Materials by any party other than HP or
HP's authorized subcontractors. The warranty
does not apply to defect of or failure in electrical
power, external electrical circuitry, air condition-
ing, or humidity control except where HP Site
Design and Implementation assignments specif-
ically address these defects in Customers com-
puting environment.
0
THE WARRANTY SET FORTH ABOVE IS EXCLU-
SIVE AND NO OTHER WARRANTY FOR HP SITE
DESIGN AND IMPLEMENTATION, Vi►I-1>:'I'M
WRITTEN OR ORAL, IS EXPRESSED OR IMPIM.
HP SPECIFICALLY DISCLAIMS THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
6. Remedies and Liability
RP's standard limitation of remedies and liability
applies as set out in the HP Terms and Conditions
of Sale and Service, except that HP will repair or
refurbish Customers equipment damaged by HP
or its subcontractors during the performance of
relocation service. If repair is necessary, HP reserves
the nglit to select the repair vendor and subcon-
tract the relxiir work. These rejx& activities may
result in an extension of the delivery schedule
outlined in Attachment A
7. Customer Responsibilities
a. Software and Backup Tapes and Media.
Customer is responsible for the security and
relocation of Customers backup and library
tapes, operating system and application soft,
ware, and any media required to reconstruct
lost or altered files, data, programs, and soft-
ware. Customer is also responsible for data
recovery.
b. File Backup. Prior to the commencement of
service, Customer must conduct a complete
backup of all files.
c. Access. Customer will provide HP access
to and use of all Customer information and
facilities deemed necessary by HP to provide
HP Site Design and Implementation.
d. Cables. For relocation and startup capabilities.
Customer is responsible for ensuring that the
power and data cables are in place and available
for use at the time of equipment reinstallation or
startup.
e. Attachment A. Customer must approve and
sign Attachment A setting out the terms for each
assignment at least ten (10) working days prior
to commencement of the HP Site Design and
Implementation assignment.
VOL PAGE y
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& Termination
a. Termination for Cause. Either party can
terminate a specific order for an HP Site Design
and Implementation assignment for cause only in
the event of the other party's refusal or inability
to perform, or the material breach of any other
obligations hereunder, provided the parry in
breach has been Fnven thirty (30) days' written
notice and has Wed to cure said breach during
the thirty (30) days.
If HP terminates an order for cause, Customer
must pay HP's costs and labor incurred to date
of termination — thirty (30) days after notice of
breach, If Customer terminates for cause and
pays HP's costs and labor incurred to date of
termination, HP will provide Customer with
any work in progress.
b. Termination without Cause. If Customer
terminates a specific order for an HP Site Design
and Implementation assignment without cause
any time after it is received by HP, Customer
must reimburse HP for all costs and labor
incurred to date of termination In addition,
HP reserves the right to charge Customer an
administrative fee of ten (10) percent of the
total charges outlined in Attachment A
9. Miscellaneous
a. Nonconfidentiality. HP and Customer agree
that all information exchanged between them
is nonconfidential information unless they have
entered into a separate HP Confidential Disclo-
sure Agreement
b. Subcontractors. HP may use HP-selected,
appropriately licensed subcontractors to per-
form some HP Site Design and Implementation
activities described in Attachment A
c. Change Orders. Changes in the scope of work
outlined in Attachment A will only be effective
if agreed to by HP and Customer in a written
document setting forth the modifications and, as
applicable, any changes to the delivery schedule
and payment terms If HP does not agree to
changes requested by Customer and Customer
does not elect to proceed with the HP Site Design
and Implementation assignment unchanged, HP
has the right to cancel its provision of services
and Customer will be subject to payment of HP's
costs and labor incurred to date and the adminis-
trative fee described in Section &b.
a. Order of Precedence. To the extent that this
exltibit conflicts with the terms and conditions
of arty other exhibits or agreements with HP,
this exhibit takes precedence.
a Service Hours. HP's service hours are Mondaw
through Friday, &00 am-&-00 pm, excluding
HP holidays. Assignments can be performed
outside of these hours for an additional charge.
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changes requested by Customer and Customer
does not elect to proceed with the HP Site Design
and Implementation assignment unchanged, HP
has the right to cancel its provision of services
and Customer will be subject to payment of HP's
costs and labor incurred to date and the adminis-
trative fee described in Section &b.
a. Order of Precedence. To the extent that this
exltibit conflicts with the terms and conditions
of arty other exhibits or agreements with HP,
this exhibit takes precedence.
a Service Hours. HP's service hours are Mondaw
through Friday, &00 am-&-00 pm, excluding
HP holidays. Assignments can be performed
outside of these hours for an additional charge.
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HP CableSite Service
Technical Data
HP CableSite service helps you Benefits to You
design and build a local area
network (LAN) cable system • Flexibility for future needs
that enhances success with your • Quality design
LAN. With HP CableSite • Quality installation
service, HP provides • Verified cable functionality
single- vendor responsibility for • Foundation for ongoing
the design and implementation supportability
of your cable infrastructure. • Simplified implementation
We can provide an entirely new
cable system or add new cable
to an existing network
HP CableSite service, as with
all the services in the
HP Network Support program,
can be scaled to fit your
network technology and size.
Features
• Cable ments analysis
Ysis
• Cable design
• Cable installation
• Cable testing
• Cable documentation
• Multiple -site coordination
A Service of the HP Network
Support Program
Flexibility for Future
Needs
An HP CableSite requirements
analysis ensures you of a
flexible, cost - effective cable
foundation that meets your
needs today and in the future.
Based on information that you
provide to HP, we deliver
detailed documentation
describing cable system
specifications, installation
requirements, and testing
criteria.
Quality Design
With HP CableSite service, you
receive a detailed LAN cable
system design custom tailored
to fit your network design. In
this way, we ensure that the
cable infrastructure matches
your specific environment to
help prepare for successful
cable installation.
1
VOL -1_ -PAGE qj--Y-
8
Quality Installation
HP provides quality
installation of your LAN cable
by a team of experienced
installers. We begin by
reviewing a detailed cable
implementation schedule with
you as well as identifying site
preparation requirements for
installation. Then, we carefully
install cable and regularly
review progress with you to
ensure a smooth, timely
installation.
Verified Cable
Functionality
After completing all of the
HP CableSite service
installation activities,
HP performs standard tests on
all major cable plant sections to
verify proper functionality. We
also diagnose and isolate any
detected problems and continue
to work with you until all the
installed cable is operational.
Foundation for
Ongoing
Supportability
Accurate documentation is
critical for successful
management and supportability
of your cable u>fiastructure.
HP CableSite service provides
you with complete
documentation of the installed
cable plant including a cable .
system map and a list of key
support contacts.
r •-
i
r
Simplified
HP Network Consulting service
Implementation
can assist you in developing
your network design if one does
Successful, multiple -site cable
not exist.
plant implementation may
require coordination with other
Site Requirements
vendors. HP works with other
Your LAN must be:
vendors, directly or through
• Located in sites that meet the
your staff, for installation
site specifications listed in
scheduling and resource
HP documentation applicable to
coordination.
your products (specifications
may apply to both HP and
Specifications
non -HP products)
• Located in HP- defined service
Coverage Hours
travel areas
HP CableSite service is
• Located in stationary facilities
available during normal
(mobile vans, ships, airplanes,
business hours Monday through
automobiles, and railroad cars
Friday, excluding HP holidays.
are specifically excluded)
Of -hours service is available at
• Attended by customer
an additional fee.
personnel at all times when
HP support or installation
Eligibility
personnel are on-site
Your HP sales representative
Ordering Information
and account team can evaluate
your cable design and
HP CableSite service is custom
implementation needs with
quoted to meet your specific
HP CableSite service. In
requirements.
general, your LAN is eligible
for HP CableSite service if it
Please contact your HP sales
meets the following criteria.
representative or local HP sales
Network Design
A complete, documented
network design must be
available to Hewlett-Packard
before HP CableSite service
begins. The design document
must include these items:
• A physical network map with
communication links identified
• A description of all network
hardware
• A description of applications
that use the network
a
VOL SAGE.
office for HP CableSite service
ordering information.
HP CableSite service is subdeat
to local availability.
,� S
a
a
HP Network Startup
Technical Data
It
CHEWLETT
P PACKARD
A Service of the HP Network
Support Program
HP Network Startup service
Timely Implementation
A Simplified Service
helps you get your network up
of Your Network
Interface
and running quickly. With this
service, Hewlett- Packard works
HP Network Startup service
Successful startup of your
with you to coordinate the
simplifies installation
network requires proper
installation, configuration, and
scheduling and resource
configuration of all network
testing of your network We
coordination. We work with
components. With HP Network
can help you bring a new
you to develop a complete
Startup service, we configure
network on -line or add new
service schedule. This
each HP component in your
connections to an existing
increases your effectiveness,
network to your network design
network. The HP Network
because all necessary tasks and
specifications. We can also
Startup service, as with all the
resources are identified from
work with other vendors on the
services in the HP Network
the start. The overall time
network directly or through
Support program, can be scaled
frame for HP Network Startup
your operations staff to define
to fit your network technology
activities is based on your
configuration parameters that
and size.
system and network
must be determined jointly.
availability requirements.
Features
Together you and the
Expanding your network and
HP support team identify all
adding new nodes affects the
• Scheduling and coordination
installation activities to be
configuration of your existing
-
assistance
performed, a time frame for
network components. When
• Network configuration
each activity, and the
HP Network Startup service is
• Network testing
responsible party (HP, your
purchased to add nodes to a
• Network documentation
network operations staff, or
network, we configure new
another vendor). The schedule
nodes and work with your
Benefits to You
also identifies critical -path
network operator to determine
activities and contingency plane
how the existing network
• Timely implementation of your
when appropriate,
components will be affected.
network
• A simplified service intpi face
• Verified network operation
• Assured ongoing supportability
1
VCS L /---PAGE
r
41
i
•, .
It
•
Verified Network
Operation
Hewlett- Packard tests all major
connections implemented under
HP Network Startup service to
ensure that they communicate
properly. After all installation
and configuration activities
have been completed,
HP performs standard tests to
verify network operation. If the
tests reveal an operational
difficulty, HP diagnoses and
isolates the problem. We
continue to work with you and
your operations staff, as long as
reasonable progress is being
made, until all connections
implemented with HP Network
Startup service are functional.
Assured Ongoing
Supportability
Accurate information is critical
for the successful management
and operation of your network
Hewlett- Packard provides
complete documentation of the
network, including a network
map, detailed configuration
information, and a list of your
support contacts (HP and
non -HP). This documentation
is a valuable tool for the
smooth, ongoing operation of
your network
Specifications
Eligibility
Your HP sales representative
and account team can evaluate
your network's specific
connection types for
implementation with
HP Network Startup service.
In general, your network is
eligible for HP Network
Startup service if it meets the
following criteria:
Minimum Network
Configuration
HP Network Startup service
requires at least one HP central
processing unit (CPL) —
HP 1000, HP 3000, or HP 9000
— on the network or at least one
HP personal computer
(HP Vectra PC or HP 160 PC)
on a PC -only network
Additional Nodes
HP Network Startup service
can be purchased to add new
nodes to a network if
HP NetAssure service covers
the network or if HP verifies
that the network is operating
properly prior to the addition.
Network Design
A complete, documented,
ready -to- implement network
design must be available to
Hewlett - Packard before the
HP Network Startup service
begins. The network design
document must include these
items:
• Physical network map with
communication links identified
• Description of all network
hardware and software
• Description of applications
utilizing the network
Assistance in developing a
network design is available
through the HP Network
Consulting service.
Site Requirements
Your network connections are
required to be:
2
VOL -PAGE
• Located in sites that meet the
specifications listed in
HP documentation applicable to
your products (specifications
may apply to both HP and
non -HP nodes on the network).
• Located in HP -defined service
travel areas.
• Located in stationary facilities
(specifically excluding mobile
vans, ships, airplanes,
automobiles, and railroad cars).
• Attended by customer
personnel when HP support
personnel are on -site.
Modified Products
Hewlett- Packard products that
have been modified without
prior approval from HP are not
eligible for HP Network
Startup service.
Coverage Hours and
Travel
HP Network Startup services
are available between 8:00 am
and 5:00 pm, Monday through
Friday, excluding HP holidays.
For HP Network Startup
service requested beyond
normal working hours,
off hours service is available for
an additional fee.
Hewlett - Packard bills travel
fees for each trip separately at
HP's published rates.
Ordering Information
Please contact your
Hewlett- Packard sales
representative or local HP sales
office for HP Network Startup
service ordering information.
HP Network Startup service is
subject to local availability.
Ys''
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~• P� PACKARD
LOCAL COvERNmw PURCHASE AC mmm NUir n
BE`r"TEN
Brazos County
an entity of the State of Texas
(herein "Customer ")
AND
HEWLETT- PACKARD COMPANY
This Agreement is entered Into by and between the Customer and Hewlett- Packard Company for the purpose of
purchase /sale of the Hewlett- Packard products referenced herein. The terms and conditions of this Agreement
are the General, Hardware, Software, Software Support, and Maintenance Tenn and Conditions Contained In the
HP /GSA Authorized ADP Schedule Price List in effect on the date each order is placed against this Agreement
subject to the following;
1. The Customer named herein certifies that it is a department, agency, bureau, municipality or political
subdivision of the State in which It is located and is ultimately funded more than 50% by monies derived
through taxation. The Customer named herein and any authorized home State procurement office may purchase
products under this Agreement.
2. Hewlett- Packard reserves the right to terminate !his Agreement upon 90 days written notice without cause.
3. All Hardware and Software Products contained herein at the time of order receipt are eligible for
purchase. All Maintenance Products contained in the current HP /GSA Authorized ADP Schedule Price List In
effect with GSA at the time of receipt of order are eligible for purchase. Hevlett- Packard reserves the
right to add or delete products without notice.
For all products contained in the current HP /GSA Authorized ADP Schedule, the list price shall be that
list price indicated in the current HP /GSA Authorized ADP Schedule at time of order receipt. For products
contained herein, but not contained in the current HP /GSA Authorized ADP Schedule, the list price will be
the current HP list price at time of order receipt.
4. The Hardware and Software products listed herein and all applicable standard options appearing on the
current HP Price List earn discounts in accordance with the following discount schedule. Each product is
categorized for discount rate into a discount column as shown in the -Products Subject to Discount' table.
DISCOUNT COLUMN PURCHASE DISCOUNT
I 24%
III 24%
Iv 24%
V 33%
Hewlett-Packard reserves the right to adjust the discount levels during the terra of this Agreement should
the relationship between list prices and discounts change in a renewal of the HP /GSA ADP Schedule Price
List to an equivalent relationship.
6. Standard of performance is available at a rate of IX of the list price for systems.
6. This Agreement does not negate any Customer requirements to competitively bid equipment listed in the
current HP /GSA Authorized ADP Schedule Price List, nor does it guarantee any specific quantities of the
Items will be purchased.
T. The Maxim= order Limits IMOL) will not apply.
S. In no event shall Hewlett-Packard be liable for consequential damages.
Effective the 3 I day of / /!Qi{ : 19�
(6015953- 921110) REVISION 9009201920308 PAGE 1
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CaHEWLETT
PACKARD
/Address: ustomer: Brazos County Seller: Hewl t- Packard om n
Ct
uthorized Representative Signature Author z Represent a S' nature
ame: 564M14 Fa rat ld Name: 9 J. ALLEY
IM es�
itle: Countu �+ ut� i-to r Title: 3301 AGY&I Lane
Brazos County Courthouse Address: I(yina, TX 75M
Bryan, TX 77803 -3901
4 �
(50)5953 -92n (D) REVISION 900920/920308 PAGE 2
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649161
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797251
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649tfs
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68020 16COSE Media and Document
197278
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Mocha and mamwols for 797271
649160
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68020 MRSC Mwlta -user Uyrade
117271
1V
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649111
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68030 R■CRU SU Veer LaCe001
7972U
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Allbase /Owery Radio R 0anwla
649170
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(1030 MRSC Media and Docwwnt
797281
I
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Rllbass/Ouery LIU for 35X. 361x.
649171
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68030 AxCQU hilta-user Upgrade
717440
1
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R1n Erroll far 71744 lwr" 79
649181
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68332 L4019 SU User License
797640
1
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totem N a 19764 lwrd a 0170
649180
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68332 R>< RU Media t Documental
797640
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649181
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797818
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totem Chat for 197864 /8 fewer
641191
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68060 14ASE $oftrare User Lacs
7978111
1
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6250 1pa brave
649110
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60040 Ax(OU Media and Oonwnt
79791
1
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1600 qa artelood 1/Y too des
641199
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7919nm
1
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Return of a 79794 or 797" To"
483301
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797918
1
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RMT 16M Crl Cuteloed 1 12- Tap
123090
1
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Its DO RATAIX INPIICT MINT[1tt"
79715
1
20
1600 boa autolood 1 /2 -anck tape
723101
1
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Korsam- [nglish Display Tormimal
79001
1
28
6250/1600 qt awtelo" 112- tap
11)lls
I
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41101COLU81 FOR1MITING 071LItY
791040
1
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totem of a 79804 lwrd 8 0170
723110
1
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f11111COLUM ►ORMTIING UTILITY
791DM
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723120
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CNIVESE ItaIRAL "MMING LAO
79805
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721140
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6250KC/625011600 solve cpacsty
723216
1
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791DKCe
1
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723226
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72322[
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799648
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723221
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420590
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12164
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723240
1
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Korean U13 get Rotrla Impact h
W616
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48
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773240
1
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821644
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44
NVIL/RS232 Interface
741100
IV
X
Meagn Capture Spot -Lilac basis
021611
V
48
W -IL 31 Cable
7421011
IV
X
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821611
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7421032
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tight to Copy
821670
V
44
mp -IL $8 Cable
742308
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82161
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1423011
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121008
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System MILD 0113111 Logic Samulat
821818
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742300
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$218"
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7423611
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821411
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W368
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822422
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M -
f I5015953-9211(0 REVISION 900920/920304
L � W
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FACE ii
1
/l,1'
2
0
0
U--�
1 -
' V
Ch HEWLETT
p] PACKARD
VjR,w V M fleaeurexeat Cgrecesser 91163C IV 47 Personal ata $Wag Friesian
821000 Ill M trade 42 for Reaewaawt Cop - 91571 3V 40 XG"aeyto Vischooter Opgrah
823020 T X IF INSIC for Leer. Cwtr" - i 91 no TV X 03/1000 -Ill
12X71 T 48 S121m IM Rat 917508 IV X O3/1000 -IV
823p1 V 48 RMn EgWSAIN 900fr 917S14 IV 38 NN /1.2S w MOO
823011 9 M VIO Interface 911511 IV IM 4 -1-C OSM/t.2S
82]078 V 41 PIC Interface Cagle 917511 IV 38 OSM/1.2S SOMM
823128 T a Rees. Cap scessor with Right M 911S1V 1V 31 1 -1-C R.2S SNE
823131 V 48 ItaorarWcal /ale System 91781s I MS U[h000 -II
823141 V 48 K -3DlnL Instriaeat Controllor 917114 I M 13[ /1000 -II
8231St T M K-)DM INUC Controller 920494 111 34 0900 OICROrROM
82" V M Rash ►erfonwct sees is to 920490 III M Racroprgram for 0990.
823M V M Nigh perforwct feasweewemt Co M98M Ili M Racroprogrw for 0990.
827258 V 44 1 a sentry georr 920498 III 30 MO IUCRW20W
827268 T 40 4 a semory bard 9206" III X IW /1000 Databass Rangeeeot
823278 T 4M math Coproeesser MIR III X Right- to-C"y 1ye 11000 OM
82na V 44 K -31X1 OWE Controller 920770 III 3A 171-0 Op M
82333E V 48 K -312Ce BASIC CsntrnUor 92077E III 3A 11W -TO- EXECUTE
12119 T 41 M► -19 for Randa s and 105 920772 Ell 31 tTE-8 t -TO-C
823MI V 4S M -I9 interface card 8207" III In VCr 013 10FAM
MAU V 44 10-18 for Rtndow ad M 9207" 111 3R 1-1-C VC• SFUR
824000 V 44 Carr Reader 920110 III X 1"ye /1000 -II atabou Rru"one
IMIS T 4A NP-IL Interface IMIN III X Rtshi -to -Copy Imye 11000,41 8M
824028 T If MATER. DUAL 11IL 718 920178 111 M RTE 1110FILEt
824M V 4A Revery fbdwle 920174 111 31 KIWI TO COLT
824170 V 311 071 UNKYING PIM 921018 111 30 IOITIUS[R IRSIC
827070 V 31, 197S in Ems (30) 921314 I M OOn/1000 RTC
ISISOO I X M 851500 Microwave Design Sy" 922046 If X " -t)pe red rger for acwo Caw
BSISOS IV 30 System serene for Racrewne 922044 V X [ufw4an recharger for 922OWL
851541 IV X Configured Computer for 8pS 92!058 I X Ssel711C0E11 2400
BSISIN I X S $Silts Racramove Ungar tar 12208E Ill X Ergo weAStatton/nwasertal Cka
BSISIN I X Racrewave Ungar Simulator (NET 92204[) IV X ErTmtnac NSTM/Rams"rtal Chair
8SISA 1 X N/ Isis2s Racromove 0rtrork Soo, 922016 IV X Ergo asrsatatian /wanasertal cka
8S1S2o 1 X microwave Artwork 64"rrater (NE 922086] IV X [ryononu UST■ /nanagertal Chair
8SISIA 1 X M 8SISIN 031i Stroadile Tram 922M IV X (rp aofkstation /wWw"rial Cho
BSISYS I X GOSII Streanfile Translator (It 922ML3 IV X [rgoneeic 9STM /nanagerial chair
851570 I X M $SMI terser Translator, I=" Ill X Are rust set for win /mgr ekaar
091S]" I X Gasser Translator I101LS) 11man IV X [rI* is executive Mawr. gray
ISISIC I X M $SISIC Else! Aetlut Tremd,la 92209W IV X trgw mtc owwtivt chair, fray
$51SXs I X EESOF Netlist Translator (MET L 92201• IV X Ergonomic executive chair, blue
8SISM I X KIS30 IDES Translator 92:)in1 1V X I swwnic a -milve Mawr. "
8515,3DN I X M SS153DN IDES translator (MET 9220p IV X [rsatmic gxecutave chair, bets
$SISSA I X M BSISSS Rurowave Nonlinear S 9mvi IV X [yalowtc executive chair. gels
BSTSSA I X mtcrswave Nonluear Saemlstor ( 111MIS IV X Irpromic workbench Mawr, blue
8SIS611 1 on M ISIS6A Simulator Interface 9270151 IV X Erjonmuc werMench chair, Blue
BSISGS I X Staulutor interface (!ETAS) snilb IV X laserJet printer Cabinet
8SIS7N I X Nish frequency beetle Eaptww 1 W21 It (V X Lull drawer unit for MIR a
8S157% 1 X lush frog. Oesagn Eapture Sys ( Mir IV X sodium drawer rust for 922110 C
851704 1 X OF ISIX4 System %*I Library MIS IV X Large drawer out for M MIR
Ill no 1 X M $S170M hits" Rowel Library g2211R IV X 4)Smn (17.1') Nigh. %*&Is Raft
851718 1 X 851710 Nonlinear FIT UbrM 922110 IV X MIER MY
8SIM I X sonluear /E1 library (sEILS) !22110 I X twapter. MP195144 for 196000 Is
Ill 7216 1 X TRIOUTAT FOUIt1R1, L1MAII 922115 IV X Rail kit for 922111 atmi -rack c
all no I X mount foundry Library (NEILS MIT IV X FILLER KNEL KIT
851 we I X M $Silts MFSS Sim later lourt 922110 IV X Joining bracket kit for Omen
458875 IV 38 System Referoace for MFSS 9221111 IV X mobile sand eft!. cab. for 293
$Sts" of 2C Coafagured Eampwtor for OFSS 12211V 1 X Ram -rack bundle for 116400 Owe
Isis" 1 X Rash frequency ICCIP (Netts) in; is IV X CAD/CID mini- worketattem table.
051901 IV X System Computer Nardmre 02130 III X C-sum document holder for 9221
8St"s I X M Root FIT Model 6ereratw !2211/ IV X CMD workstatlon for W CID 4gdt
851920 1 X Mash Frequency FIT Resold, 922130 IV X Task Awnp for Coup ►loo Norts
051931 1 X Ugh frequency all Model Mes IV X 7507x1 MTER TROLL
U7014 1 n M 797M to 79M hind degrade 922148 IV X 1i2SIR1 M TABLE
8170M I M Field werade kit for •7971100 922140 IV X 1500611 MTIR 10th
$170SA I 281 M Me to 79101[ fadd upgfed 9221V IV X 90 KGK( TURN
8U07t I s 11-IS to M- tommem SCSI cwwes Mot IV X CMO Caner Yorkstattem
9122! 111 40 t 0byte 3.1 Inch Racroloppy A 92210 IV 3p Sop. Ca.; frtr<r
012108 1 41 OomMMtN 0aul Let for tooft 9222!8 I X .B wtft SCSI cable male -trwgl
913318 3 • Return of a 9133 lewd a 0I86 9222 20 1 X T astre SCSI sale molt -tr male
914418 b 301 btw u CeNtt for a 91448 92222[ I X 1 wetro SCSI Cale. dealt- to-wa
tow IN is Krum CMtt for a 91490 s:.I I X 1 wire SCSI cable. fooslo -b+
91450 111 X 1N- Cartradge too 9rswo !22.1 1 X (del CRIR1 TOOL
91113, N a tM' ea"radse tape Rave Owe SM3e 1 X LAS 117 8 CORXQAL CMA[
(50)59S3- 9211(0) REVISION 900920/92030vor 1 PAGE 12
i
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926864
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92216E
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926874
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92256[
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9268ia
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922678
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927304
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122762
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92XIII
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92)518
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11244M
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927128
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924461
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light to reproduce IGL/W Irmo
927671
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924WL
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M-Iw 1 -16 user License for Sew
IMP
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921531
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W-{w 1 -32 Hear License for Ser
921328
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924S4L
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9211338
111
30 PRSCAL COMPILER
224SSL
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921330
111
34 PRUAL 11 -10-C"
IM32
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921311
111
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92463a
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929368
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924648
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92K7a
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929600
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30 RIGHT -TO -COPT
924700
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924718
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92471L
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92K2a
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925111,
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911118
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92S21I
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941158
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825628
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942001
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30 KIF /1000
925221
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942028
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921210
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942021 •
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942038
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026284
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942031
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92"
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941040
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923298
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925361
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942501
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944100
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944308
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964308
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96324
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926164
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96320
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964534
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�2SS11
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(SOISM-
9211(0)
REVISION 900920/920309
CAGE
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96454R 1 40 Uc~ to Reproduce 9604A 982691 IV if Model 332 one "Opacity ARM
9" 1 39 019 982%98 IV 2r Modal SX tour Moyle parity AM
97D9a 1 24 Return Credit for 970981 111 In 982691 IV M model 332 one Rbyte RAM credal.
970998 1 41 1r (141 Rack mount 992844 IV 2f model 332 Ilootim/ pint csyn
9741130 I M %turn of Model 1405 SPY SMSA IV 2f model 3)2 graphite eograde.
9?41M I 21 Remarkated M 9030 Model MS S 082901 TV 2f AN video cable.
974201 1 M M ►1000 Model 2503 SPU 942970 1V 31 4alt►ne Interim card
979610 I It 81 "a flood laic grave Reeks 943584 H M VWbws Interlace driven 09000
979618 IV S) 10) (byte fax" Disc Drive Rea! 99" IV M VK driver software AIR
979620 I 2! K2/b Disc Drive for AICROWiK 94330 IV M model 34S 200rbyte internal SCS
979624 W P MSS tbyte flood Disc Drive Recb 9SS1SR IV X Media and manuals for 98St5L
97" IV 41 304 Megabyte Upgrade Kit 98SIK IV X ?-weer W -UK AXE media and war
9796764 IV 41 Remarketed 304 M9 Disk Orlve 1• MI SO 1V X I-Ysr W-W Mot[ (7.OS) modaa/m
979630 I ff W4Mb famed Disk Drive for Rid i 985151 b X lacers" to we 2 war M -1111 01Q
9796)4 I P 310 Meyte famed Disc Draw mod 945424 IV 61 512x400 res mornocmrew" •►deo M
not 30 IV 2r Model 340 010 slot vpgrade. 945443 IV 44 Ragh resolution monact,nene wide
981120 1 X M 1llbase /461 Ofwieptr PS" 985474 IV 44 1024 ■ 764 high res. 6 plane is
941180 1 X M RIIBRSI /461 Runtime 085481 1V If lush resolution monochrome vads
911624 IV 3A M -U30 1U6.2 MI For Series 300 085,494 IV If Ragh res. color 1rpMcs board.
1 981640 I 34 W -U% 116.2 MI for gorses 300. IMIAN IV 20 30igh Res. Color 6raph►cs bard
lei IN I X MM /1000 tight-t0-woe 985SOA IV If tight plan color video board.
911)04 1 X RRPA/1000 Right -te -cep. SISSON IV 2D ICI an Color Graphics (CM)
911710 IV 20 lAa/9000 Series 300. SISS6,1 IV V to grptun accelerator.
911741 1 34 W -UN W /SMlaek for Series 400 "SSW IV Ir Remarketed 20 kwhics Accslere
981901 1 31 Charnel I/O Asynchronous 16 {ha 085621 IV 41 Modal 3)O SPU.
08190,11 1 34 %marketed Aslmrchrennw 16 -Ch.m 945621 H 44 mf000 Modal 360 32 bat. pots
94196,14 IV 30 !sync CIO 6- Charwl blt►plomer 08593E IV V model 3400 entry level as". M
aisle 2V 31 %yne IN 6-ChW"I ttullaplemee 08SM,1 IV V model 34SCr color workalatson.
981990 IV 3A Reync CIO 6- Cks-WI multiplexer 985672 IV 4A 357314 monitor rack mount.
982030 IV M Y.S. ASCII MP-mIl key0aard 985671 IV 44 35741 monitor rack mount bit.
98229,1 IV IF Model 34S/17S 4 (bytes [CC AN 98S68AR IV 40 Direct connect 8 -6101 I/O eapan
99" IV V tight Meyto IEC RAM module. 085690 IV 44 Rack wowt for Series 300 eompu
9822fe0 IV r Remarketed Model 375 t "go 1 989704 IV 2► System slot expander.
98229( IV 2r 4 Mbyto EEC RRM module. 98570M1 IV Zr Iro➢an I r Boa
981298 IV Zr 16 moyte Ron module for Medal 4 985710 IV 2f model 340 2001byte urtemal
99229E IV ?f 32 Mbyto ICE RAf1 module. 985721 1V it 879000 Model 332 SPY.
Package. 999290 IV V p0 Megabyte MCC RiM1 91S74W TV r Remarketed KP WW model 375 Sp
942290 IV If 000 moyte [CC Ran package. 98S772 IV Zr VMEbw expander for Model 330 a
9229% IV ?s 1600 Mbyte MCC Ron rocky". SSS78M IV r model 34SCM color workstataoo.
gum IV 2f 09000 Model 345/37S 16th [CC l 085790 IV 2► MP9000 Modal 360 Wig.
982)SR IV 2f Model W R►I UVA anterfaca upl 98S79BR IV If M 9000 Model 370 SPU
982370 IV PF Model 340 ihlnlAM imterfKt opal 98540( IV if 1%9000 Model 332 in stair. can
911426 Tr r 2 -6101 010 backplana. mule IV 2f IP9000 Model 332 CM ansir. eon
9824X IV Z• 310 to = CPU upgrade kit. "Mot IV V Remarketed W 9000 Model 37MO
99244C IV 2f model SID /)50 /360/)70 to 37S up 98SSUI IV V Remarketed MP 9000 Model USSRi
982440 IV IF Ir9000 Series 300 68040 ggrade 9854464 IV Z/ N 9000 Model 370CM Color Yoe"
942«t IV 20, 09000 model 37S 69040 system a 08S881R IV r %marketed MP WW model 37$081
9924VA IV M Return chit ter fit. pt. accf 985940 3V X media and manuals for ISS94L
982448 IV 2f fleatang point accelerator 11. 985946 IV X W-W software bundle media and
SMIN IV M Return credit for fit. Pt. accs 98S94C IV X ti-W Software bundle ().OS) 1e
982571 IV M %turn credit for return of 982 985941 IV X L►c~ to we MP -UK bundled so
992590 IV 21 4 1b parity RAN board watt, syst 985951 IV X Media and manuals for 98S9S1.
992sm IV no Return credit for 4 Mbyte ARM b "Stu TV X 16 -wer bop -1111 94 media and man
992504 IV 20 Remarketed 4 Moyle Ram Cantrell 085950 IV X 16-User MP-W Of (7.0S) mNaal
982S491 IV M Return credit for 4 "a M b 91S9S1 IV X 4cense to we 16 user WP-W RM
9825881 1 20 Remarketed 4 Moyle tam W -son. 985961 IV X Media and manuals for 08S961.
"me IV If 12 ft, paraty 11Rr1 add -em. 98S96C IV X Media and manuals for 085961.
93=1 III a Returm credit for 12 Mbyte AN i . 985961 IV X 32 -User M►-YK A%[ (?.OS) mods/
IN= IV 20 Remarketed 12 "a Ran add-on. 085961 IV X 4CUns" to we 32 we MP -UK IN
9426218 IV 20 Disc Interface 100-01. 089091 IV X media and manuals for Korean ML
98?Mt30M IV M Rslurm Credal for 1 0yte AM b 984"1 IV X UCW4* to we Korean KLZO foot
19MM IV M %turm Credit for 16 fyte RM 086101 IV Se media i "mall for Samolw Ker
9126SA IV i• XSl beard for meal 33D pan X 911101 IV X Luomse to was Sample% Korean /
"us" N 10 Sell Sande ended bd for Mdal4 9161st M X Series 100 /300 rascal 1.1 lamp
91299,1 h 98 N9000 %del 319(• system mWe 9"1K IV X Strafe toolno Pascal ra/kt•to•
9826% III to 01000 model 319(• system VW* 086108 d X Sense 200/300 Pascal figh1-e0-
912171 IV K WOW model 360 4 byte parity 98060 If X W DASIC/YS S.13 laquar arts
91267030 IV M Ilium (nut for 4 byte AM b 98068 IV X • W41C O 6.1 medaa/OKiwemta
omit W p KP900D Meal 360 1 fbyte /gray 91068 IV Se WaIC/YS 003 fall System
nom IV M me10 m credal for 1 byts RAN 1 996164 IV X M 1RSICA4 Laq"p System be
91267[ IV r 09000 meal 360 11 byte papal 91616L IV X M 1,1SIC/Yl 6.2 L -1-Q
91267% 3Y M Rotuem enut for 11 bye RM 95063 M X 0 9RSIe/YS CM Yulaille
91?6M iti
OF Mal 5,q 4 Ebya RM 1"roa. 916110 H X KP9800 to" 3.?? laromw qs
(SO)S953-9211M) REVISION 900920/9 r7 A �
t
PAGE 14 ;
SUNNI
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lih? HEWLETT
PACKARD
M
I
E +,
• I
r i
"pit N X asst a execute tow 3.2. Ims4 N X modes a somata ror Lftvw . a
NUN N X tight to reore"m heal 3.2. 98Kt1 N X Wanes M on L dunes •131
9116164 N X OASI[ s.0 as♦alN for 5200 Md 941" N X Bwashssuads 164 T. dune Ill
11611 N X NP W41CM Cowler 911131 N X ut~ to as 1. dtaao" sue
906M N M beu% crest for Mom M 9416 11ts111 N X today a ashn014JSaupiow T. du1
1116220 N as PARALLEL 141two 93VAL N X unn" to pop sawlee 1. CMOs
sum N n Kb INTMAM sum I X tedaa and made for 111604
9196241 III 11 M -to 1111(NfACt 11364 I X Series 300/400 M aft 0ovelwo
sum N IN P26N SPEED OP -I9 94186ot I X !04/300 Develop xe0t Sys. Lan
SM264 N as SERIAL INTEUK!, ""is N X f edia ode hwwls for 3oomen
IM76 N 11 649000 Series E00J3t0 am aetaw 9141611 N X utsnas to we Jopmno 4(10 to '
sum N to Oats Cam 1111 113641 N X Mdas a oaouala /Joome o kelp
9414304 N V 0rtadhsard Carr. 1141641 N X ucww to 00 Japanese Inspe
10"M N M Return credit for the retwa of 988701 N X $300 SNtK Rev. 2.0 for W-0
116313 I 30 1 Port wx for 5/100 PWII qs' 91870C N X SoftK 2.0 wedaa /aanuale for 13
94164" IV 34 DIRECT 1/0 0411106 110,111 SUM IV X ucenoe -te-w" 3011K.
916411 N It tut leterface list" 1 X M 3ort1C for Modole 1!,11836.
9144IN N It 4 -Ch Ihfnc 1/1 91176C 1 X series 4100 6sftK 2.0 for Wf w
14197040 N as 13.232 3frial Interface w IM $Wis I X 1101 is ropnwce SOW for I
11164,14 N M 0ERSUO(0(41 LI~ 111711 I X IV SOW for %&I M.
916464 N 30 Vlt(wa laterlace Cards N►10p0 I 911111 1 X light to reto a SeflK for 1
SUM N 30 010 SCSI In?" I X M Witt for Owls ownsL
!416591 N 31 oath Speed 13-422 Interface 9111113 I X Right to reprMln SNtPC for I
936720 N X beta and &~Is for 1416721. 9411331 1 X M SOL tuntar for Series 300.
1167K N X Audi& and 0~16 for 936721. 931131 1 X w 301 tustir for NP9M0 Sodas
9367:0 N X Was and eaw&ls for 946721. 9311141 1 X tllhaa/Ret for Sartes 300
936721 N X ucmae to wo Series 300 W4A 111351 N X 5300 radiouty /twirocint aedas
936X8 N X Aedis and 0~16 for SUM. tsus1 IF as 5300 ltu rota «at / am "rou
996Mt N X bate and ea uals for 936711.. "a" I X 104/300 landings.
936740 N X media and %parcels for 93674L 113191 1 X Series 300 /400 M lip RiMaOgs.
!36741 N X ucewse to we Swran 300 Stott 913924 I X Surbase eatuare for 0X81 0041
tune IV It "I Oe+alopneat 9819211 I X fight » reoredxce Starigaso/10-
1191N IV 19 I011t(om INIMA 961171 1 X OGl/w "ftwre for Pool 001
956931 IV X 34It/5200 Cat utalium 911174 I X Right to rprewc* Kl/RV set
1170W4 N If Personal 1121 P2 "lift reader. 931914 3 X RP-M sortuare for models IN
937050 N V Personal VRx P7 30 "lace reao 931913 I X 401 to reartdwo MP4AM for 1
!37064 IV 2( Personal vex PI IS P) %"raft. 999404 1 M lra elere tools and 0ultues
1417074 Iv If 301 (137204) to Personal vu R ""Is 1 04 Process Ibnalor
937031 Ill If SR1 (93720x) to Personal vex P) 999151 I M N PLUS R -T-MTM SMUCCUSE
9372064 N 20 math re elutam #Away cohlrel 9.164 -6 N " 16% w-en Pew ORIMAW0.1310
1172164 IV 211 6rop acs accelerator for 937200 1 -200tf -640 N 20 Internal 2000 Disk (wows" m
937221!! Iv Zf Ograo I #IN" of trgMcs xe A- 3411( -640 N It Dash 348 External Expansion
MIN N It D/9ra" Power supply for 117201 0- 62,10 -646 I It loos Oran. 1600/6250 MI 1/11
1372Sa4 IV 20 SIM Systox Met Interface for 6-660( -411 N 20 Intor"4 660111 Dish (wPaxeaoe a
137308 b V 449% resolution display control 04970-101 N 29 Dish.w Me"as.01" 691 dash
917764 IV 211 Tursovtl it 30 sell" - Waring 1- 137(-164 IV 21 Disk. 697 orternal exeansion we
157364 N p lureowl 12 30 soli" rendering 1 -69711 I !t Dash Or.laterad 697 fat Oct m
1417368 N If lursoM T) 30 soli" rendering A -697164 I i< Add-on 6974 dash.
91737! N K lures VU 11 to tune Vt1 12 M 2- 9741 -Irm N 211 Disk. Wince mom"aft u/1 69M
9573414 N n fume !121 12 to Terse vex 13 up 0497S14rs N 21 Reel draw as since dash aaeu
!41»9! N It leAe Vet 11 to iusthe v" 13 up 1- 6971.640 N a Dash. oultl ewpwien.u/3 697 d
157441 IV V in (917204) to Turho t12R 11 up 64971( -lip N it Dank. +Alta ewpau40s.u13 697 d
137413 IV V 1SAn (917304) to lureovtx 12 up 6- NDO.1SS11 I It Dash 155111 lunche for Draw
11791• N v tearheted 19' math bsolutae0 1-000.1001 I t0 Internal IW* SCSI Disk Maw
937111 N 0 Return credit for SIMI. 4.144% N t0 111h 0"-X8 mawey Serin 3000
117sm N to 11' Color Monster (CM. SIX) 04100 -)diem I It Dish. MIN Addoe Series 10/11V
117631 1V V I9 -teM high revolution color o 44kW-414 1 N 10 e% bean Birrory Series 3500
son" N Z/ 1t -each high resoluttae color o A- 104ro -C N to 4fryt0 Moe Bleary for 002500
117171 IV V Opgra" WIN for 5400 t0 1700 6 0.100 -1%-1 N 2D Nwnry Impowasn ps Series 301
SM72 N 21' Dh►aos Strait NO lureowl T2 0- 100.8 % -1 N 20 lorry Ew0m ssa 6111 Seri" 36
11876M IV V w9radrs a aeries 700 Server to 0.111D0.41% -C N 26 Myte Sohn or" for SIM
917M N V It inch wonsch.er wester. 0 -1004 V I tE 1.2PD Flom Disk Sera" 3m.
9I77M N V It sech 1024 ■ 764 nonachrowe a 0- 4150-Ifs N is /1481104 Plant accelerator
I�, 94111!64 N tf 19 inch Ito ■ two wanuhrexe 04100 -KC N 20 K Ceprecomer Solids
11:51 N If 16' high resolution color what 14100 -ST( 1 K SCSI Cartridge two Drive
11741s.e N If Rewar•eled 16- Raga bsoletaen A 000 Si(11 I 211 &Mon 3CSI Cartrioge Toe Draw
197871 N 110 fall W "wel for Series 300 0-clp0 Wt I I[ Ceatnller.USI Manchester
187170 Iv M fait and 0-1-61 for Sera** NO 1-100 -Tt I It Cartridge, too Maw and Cwtre
1 Wi91 N V 16' high resolution color mostat B- CII -SK 1 to Ce"roun Pa adapt Cable
11741964 N 20 16' Color Orutr (EN S4R) A -M-164 I it External SCSI Cartraege lope to
1 Sims N X Mods+ and "~Is for the 11796 M-01 -464 I K Pow drive co a 63+210 dash a"
x7!61 IV X 9~1 hat for 9 47961 UP MIIE1 0- 11fK4W IV 29 ysllo u0104 PrlgrawAole FOR
94177H 1V X uceew to me N MIC/A4h "111 01-KI -411 I t0 btuorh Controller Apollo Iowa j
S (50)5953- 9211(D) REVISION 900920/9203091v,
00920/920308 L' PAGE 15
a
` . ` - � • -Kul • .. .. T. �_s -_ - - be
r, R
•
' •
a
.•
lih? HEWLETT
PACKARD
M
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"pit N X asst a execute tow 3.2. Ims4 N X modes a somata ror Lftvw . a
NUN N X tight to reore"m heal 3.2. 98Kt1 N X Wanes M on L dunes •131
9116164 N X OASI[ s.0 as♦alN for 5200 Md 941" N X Bwashssuads 164 T. dune Ill
11611 N X NP W41CM Cowler 911131 N X ut~ to as 1. dtaao" sue
906M N M beu% crest for Mom M 9416 11ts111 N X today a ashn014JSaupiow T. du1
1116220 N as PARALLEL 141two 93VAL N X unn" to pop sawlee 1. CMOs
sum N n Kb INTMAM sum I X tedaa and made for 111604
9196241 III 11 M -to 1111(NfACt 11364 I X Series 300/400 M aft 0ovelwo
sum N IN P26N SPEED OP -I9 94186ot I X !04/300 Develop xe0t Sys. Lan
SM264 N as SERIAL INTEUK!, ""is N X f edia ode hwwls for 3oomen
IM76 N 11 649000 Series E00J3t0 am aetaw 9141611 N X utsnas to we Jopmno 4(10 to '
sum N to Oats Cam 1111 113641 N X Mdas a oaouala /Joome o kelp
9414304 N V 0rtadhsard Carr. 1141641 N X ucww to 00 Japanese Inspe
10"M N M Return credit for the retwa of 988701 N X $300 SNtK Rev. 2.0 for W-0
116313 I 30 1 Port wx for 5/100 PWII qs' 91870C N X SoftK 2.0 wedaa /aanuale for 13
94164" IV 34 DIRECT 1/0 0411106 110,111 SUM IV X ucenoe -te-w" 3011K.
916411 N It tut leterface list" 1 X M 3ort1C for Modole 1!,11836.
9144IN N It 4 -Ch Ihfnc 1/1 91176C 1 X series 4100 6sftK 2.0 for Wf w
14197040 N as 13.232 3frial Interface w IM $Wis I X 1101 is ropnwce SOW for I
11164,14 N M 0ERSUO(0(41 LI~ 111711 I X IV SOW for %&I M.
916464 N 30 Vlt(wa laterlace Cards N►10p0 I 911111 1 X light to reto a SeflK for 1
SUM N 30 010 SCSI In?" I X M Witt for Owls ownsL
!416591 N 31 oath Speed 13-422 Interface 9111113 I X Right to reprMln SNtPC for I
936720 N X beta and &~Is for 1416721. 9411331 1 X M SOL tuntar for Series 300.
1167K N X Audi& and 0~16 for 936721. 931131 1 X w 301 tustir for NP9M0 Sodas
9367:0 N X Was and eaw&ls for 946721. 9311141 1 X tllhaa/Ret for Sartes 300
936721 N X ucmae to wo Series 300 W4A 111351 N X 5300 radiouty /twirocint aedas
936X8 N X Aedis and 0~16 for SUM. tsus1 IF as 5300 ltu rota «at / am "rou
996Mt N X bate and ea uals for 936711.. "a" I X 104/300 landings.
936740 N X media and %parcels for 93674L 113191 1 X Series 300 /400 M lip RiMaOgs.
!36741 N X ucewse to we Swran 300 Stott 913924 I X Surbase eatuare for 0X81 0041
tune IV It "I Oe+alopneat 9819211 I X fight » reoredxce Starigaso/10-
1191N IV 19 I011t(om INIMA 961171 1 X OGl/w "ftwre for Pool 001
956931 IV X 34It/5200 Cat utalium 911174 I X Right to rprewc* Kl/RV set
1170W4 N If Personal 1121 P2 "lift reader. 931914 3 X RP-M sortuare for models IN
937050 N V Personal VRx P7 30 "lace reao 931913 I X 401 to reartdwo MP4AM for 1
!37064 IV 2( Personal vex PI IS P) %"raft. 999404 1 M lra elere tools and 0ultues
1417074 Iv If 301 (137204) to Personal vu R ""Is 1 04 Process Ibnalor
937031 Ill If SR1 (93720x) to Personal vex P) 999151 I M N PLUS R -T-MTM SMUCCUSE
9372064 N 20 math re elutam #Away cohlrel 9.164 -6 N " 16% w-en Pew ORIMAW0.1310
1172164 IV 211 6rop acs accelerator for 937200 1 -200tf -640 N 20 Internal 2000 Disk (wows" m
937221!! Iv Zf Ograo I #IN" of trgMcs xe A- 3411( -640 N It Dash 348 External Expansion
MIN N It D/9ra" Power supply for 117201 0- 62,10 -646 I It loos Oran. 1600/6250 MI 1/11
1372Sa4 IV 20 SIM Systox Met Interface for 6-660( -411 N 20 Intor"4 660111 Dish (wPaxeaoe a
137308 b V 449% resolution display control 04970-101 N 29 Dish.w Me"as.01" 691 dash
917764 IV 211 Tursovtl it 30 sell" - Waring 1- 137(-164 IV 21 Disk. 697 orternal exeansion we
157364 N p lureowl 12 30 soli" rendering 1 -69711 I !t Dash Or.laterad 697 fat Oct m
1417368 N If lursoM T) 30 soli" rendering A -697164 I i< Add-on 6974 dash.
91737! N K lures VU 11 to tune Vt1 12 M 2- 9741 -Irm N 211 Disk. Wince mom"aft u/1 69M
9573414 N n fume !121 12 to Terse vex 13 up 0497S14rs N 21 Reel draw as since dash aaeu
!41»9! N It leAe Vet 11 to iusthe v" 13 up 1- 6971.640 N a Dash. oultl ewpwien.u/3 697 d
157441 IV V in (917204) to Turho t12R 11 up 64971( -lip N it Dank. +Alta ewpau40s.u13 697 d
137413 IV V 1SAn (917304) to lureovtx 12 up 6- NDO.1SS11 I It Dash 155111 lunche for Draw
11791• N v tearheted 19' math bsolutae0 1-000.1001 I t0 Internal IW* SCSI Disk Maw
937111 N 0 Return credit for SIMI. 4.144% N t0 111h 0"-X8 mawey Serin 3000
117sm N to 11' Color Monster (CM. SIX) 04100 -)diem I It Dish. MIN Addoe Series 10/11V
117631 1V V I9 -teM high revolution color o 44kW-414 1 N 10 e% bean Birrory Series 3500
son" N Z/ 1t -each high resoluttae color o A- 104ro -C N to 4fryt0 Moe Bleary for 002500
117171 IV V Opgra" WIN for 5400 t0 1700 6 0.100 -1%-1 N 2D Nwnry Impowasn ps Series 301
SM72 N 21' Dh►aos Strait NO lureowl T2 0- 100.8 % -1 N 20 lorry Ew0m ssa 6111 Seri" 36
11876M IV V w9radrs a aeries 700 Server to 0.111D0.41% -C N 26 Myte Sohn or" for SIM
917M N V It inch wonsch.er wester. 0 -1004 V I tE 1.2PD Flom Disk Sera" 3m.
9I77M N V It sech 1024 ■ 764 nonachrowe a 0- 4150-Ifs N is /1481104 Plant accelerator
I�, 94111!64 N tf 19 inch Ito ■ two wanuhrexe 04100 -KC N 20 K Ceprecomer Solids
11:51 N If 16' high resolution color what 14100 -ST( 1 K SCSI Cartridge two Drive
11741s.e N If Rewar•eled 16- Raga bsoletaen A 000 Si(11 I 211 &Mon 3CSI Cartrioge Toe Draw
197871 N 110 fall W "wel for Series 300 0-clp0 Wt I I[ Ceatnller.USI Manchester
187170 Iv M fait and 0-1-61 for Sera** NO 1-100 -Tt I It Cartridge, too Maw and Cwtre
1 Wi91 N V 16' high resolution color mostat B- CII -SK 1 to Ce"roun Pa adapt Cable
11741964 N 20 16' Color Orutr (EN S4R) A -M-164 I it External SCSI Cartraege lope to
1 Sims N X Mods+ and "~Is for the 11796 M-01 -464 I K Pow drive co a 63+210 dash a"
x7!61 IV X 9~1 hat for 9 47961 UP MIIE1 0- 11fK4W IV 29 ysllo u0104 PrlgrawAole FOR
94177H 1V X uceew to me N MIC/A4h "111 01-KI -411 I t0 btuorh Controller Apollo Iowa j
S (50)5953- 9211(D) REVISION 900920/9203091v,
00920/920308 L' PAGE 15
a
` . ` - � • -Kul • .. .. T. �_s -_ - - be
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11-11T -112
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1110018
1
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810010
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1100442
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110102
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110130
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Expander Bay And Chrwl $daple
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110160
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1110174
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Series 900 grapnucs interface s
110114
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110200
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8102"
I
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High- resolution Color graphice
110271
1
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10 3000 Aran IULX P em &to
110270
1
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Remarketed 0 3000 Aran 12218
1101111
1
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11033A
1
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ItOYa81
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USS Multa -User Earpuirr System
R1036R
1
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82SS /SR31- 83S3/S12 CPU Upgrade
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1
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Remarketed 9253455 CPU Upgrad
210374
1
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16118 EEC RAM soar/ for SWIM
411371.1
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010370
1
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16Mb to RM bard ter in/am
0103911
1
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Model IM/SIX to 83SSE/SRX UPS
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Model 8353 to $ISSE upgrad
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010416
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1
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Remarketed NP 3000 Series 132
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Model 8325 Computer System.
0104468
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111871
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910624
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w 3000 Saran 935 Field Upgred
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110710
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PAGE 2,
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(SOMS3- 9213(0) REVISION 900920/921((
PAGE 29
1f 92M PACKARD
r w
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• AMENDMENT TO
LOCAL G PnCEM Ate' WjM= A33`81
BETWEEN
BRAZOS COUNTY
` an entity of the State of TEXAS
(herein "Customer ")
AND
HEWLETT- PACKARD COMPANY
}
Under the terms of the referenced agreement, effective June i, 1992, the Hardware and Software products listed
herein and all applicable standard options appearing on the current HP price List earn discounts in accordance
with the following discount schedule. Each product is categorized for discount rate into a discount column as
shown in the 'Products Subject to Discount" table. The attached schedule replaces the schedule in the
referenced agreement.
"Products Subject to Discount' table.
EXHIBIT A: DISCOUNT COLUMN PURCHASE DISCOUNT
I 24%
III 24X
IV 24%
V 33X
EXHIBIT B: DISCOUNT COLUMN PURCHASE DISCOUNT
I is%
II , 24X
EXHIBIT C: DISCOUNT COLUMN PURCHASE DISCOUNT
I 18%
II 22%
III 22%
All other terms and conditions remain unchanged.
Effective the Lst day of June . 1992 .
9e11er: Hewlett— Packardp Cemvanv
Authori
Represents
Slgnaturr//
Name:
Suss J
Talley (!//
Title:
Cont acts Representative
Address:
3301 Royal
Lane
Irving,
TX 75063
P G
S9S3 -0748 REVISION 920601/920608 - -_AZ4. PAGE 1
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920601/920608
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1W
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31060
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REVISION 9206011920609
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PAGE 6
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ire - Taw -Updats " current 6431
646SSM
IV
X
to current 6465
032112
IV
X
Onrilw -Upddats to current 6432
OWN
IV
X
tawfame -ydate to current 644
6433112
IV
X
Ome- law -Update to twwat 6433
446S81R
111
X
Oma- lame-Update is current 6465
6433112
1V
X
Ow- fame- tpaata to cur+smt 6433
8465112
IV
X
lira- law -wrdats to current 644
6417212
1V
X
Ma- Saw -Ipdata is curml 6433
6447112
IV
X
Ime- lame•Update to current 6441
643320
1V
X
Oe- ilw -weato to current 6433
646126
It
X
to ctwreat 6441
6433312
IV
X
Hne -lame- pdato to Currant 6433
6461312
it
X
ow-has to to eur.snt 6141
6433381
IV
X
Owiame- Uacats to current 6433
6441412
IV
X
fie - law -gdate to cornet 6461
649412
IV
X
Orwilme- Ornate is current 6473
641512
IV
X
fwricw-4046to to nrrewt 661
6433421
IV
X
Ome- law -Ypd to to cornett 647)
646012
19
X
ima- Tame•MNata to current iW
03754
IV
X
Ow- tame-tpaate u Current 6413
6462112
IV
X
M-hoo -/pdata to current 64"
643%U
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X
awlane -YWis to cwtent 64))
648312
1V
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bw1ame -op"Is to torrent 6W
077112
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Stns- tame-update to current 6433
6449012
IV
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Me- larreapdata to cornet 6464
0I1a12
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lwf/me -UIWta M 12ri431i0 tot
046"m
IV
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60-i1waipdeto to current 612!
643"Im
IV
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M 1 643394 So
6470m
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K 6emene tmuletaom farrmave
6434012
IV
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ine- lane - Update to current 6431
44137S
X
X
121/532 hated Dear Interface
6434112
IV
X
is current 6434
64IS33
IV
X
220 Masted War laterface
6434111
IV
X
ire -itw -Update a current 6434
647m
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X
93=320 Masted War Interface
6434181
IV
X
Ore- llw-Upaats to current 6431
0121!
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m3w2S Mated Veer Interlace
034104
TV
X
ire -laft- pate a Current 6434
641!01
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Sri" Editor ilmllewaar
6434tt1
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Ow- lame-04dato to current 6434
641900
3V
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Sd" Editor lgaa t lecrwaat
6434181
IV
X
tae- law-Uadato to current 6434
Ulm
IV
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Softtel Editor lbltl -seer
6434140
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fee- lame- Upeata is current 6434
648011
3V
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64NO -0 iperauml tor. Sagle-
6434111
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ire•ilme-Uptate to current 6434
648010
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64000 -M %orstag tor. 11edaa a
64342M
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duce- lame-Update M ~42224 So
08016
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64000 -UN fperN/q tor. ildta -0
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One- lame-Vpdato Of WW342M So
0461
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64000 Mar Interface
5959 -0749 REVISION 920601/92060VO
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d
.1 . ! .. _. .. a.a a W. ..fY+. -.w .s �tYV �Y..t�. -r VI. _�.1, } L ! - t•-
FACE 7
!
,
•
HEWLETT
PACKARD
t I
3; • a
61 09
IV
X
64000 Seer bwrfaae am" a an
648QS&1
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Cf.n M/l �. 1744 for x61
uxfl
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61000 ever Lrteffaoe Wu.seer
66MV
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Crew MIL Law. 3ya. for 6061
049310
b
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Lbr -Tarr ftte y owteut 6167
641364
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ow M t 6093
04811x
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64ML
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6]1109
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toctal 6400 Met&o ad evos u
MIS"
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04812 1
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60430 ""M to anwt atfl
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Mou" Tronfsr fullues Saw
11*4 dofans4la avower /later►
6431101
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HiS U
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649131
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641S7a41
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to corroot "as
0481M
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6NS71
IN
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61"711
IV
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tr o few/L Lwq. ire. MLl -Sta-
04813#
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641379
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0481S1
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64131141
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to wnbt GM
GOMM
III
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6114- 13rr-fasste to ewrrrt GM
GUM
W
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Cross M/1. Loeb. Sys. for TM
SMSM
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Postal MM Lowest 3yehtl b
64Kt4s
IV
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fof- tarripaaq to cwvvm "a
6611701
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fwe-Ti ripYte to awfwt Hat
VASIL
IV
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MM hoom6lar /Laaaw U%lem
6491L1ats
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br- iaaeirteh to aor e■t 640
64ti90
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am fssw6ler /Laa10r Modu a
048181.
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IV
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NOM foovd4or /tanker Mlu•ee
swan
IV
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C l InM 3"tw 361M Oaraa
" "000
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648135
IV
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C Lawrge System x11/10211 61.
GGML
IV
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Crow 6wi/l Lary. Sys. tor 8036
6491900
IV
X
Or- Tur-ftftte to co rust "in
"am
IV
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Crow bw/L Law. 3rs. for x96
64:190
Iry
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i4i80Y
IV
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Crow fsw/L Law. ire. for IM
4 GUM
IV
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610 -Tur -0gsdete to corm 648=
64a1f8
r
x
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ISCIM
It
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M616
IV
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Ratro MMw/L for fat Slate 6oeaa
aaitu0
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644640
IV
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be-Tim to for 648649 soft
68210
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t 6400 Lowmssa System ba&a a
64864L
IV
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64180 few/L Lang. aye. Sagle 1
6432M
IV
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6416"
1V
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64110 :row "/Lob L q. Sys.
648220
IV
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SOW
I11
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649231
b
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691150:
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for- IM-efbte to aww"t 686
648211
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6436S11
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i4iMft
IV
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fwe- Tarr - 1.71414 b ewtwt 6M
68660
IV
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14 ML
2V
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64"1.
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8210 Crew AWJUr trq. Sys.
GUM
IV
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69"14
IV
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I'Me M/Lnk Lagvgs System
649M0
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641660
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?SM0 Crew M/LaL Lary. aye-
64"71.
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TAS32020/M M/L0 Sagle -ma
H12Si1
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6484011
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6432311
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Iowa! $MISS LW4. Srs b4e
64"79
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T11=M/C2S M/Lnk wrluynr
6492M
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bwiawt- lyaete. Most wrsr q
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GUM
IV
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C 11fo/M3 Law. Spit. boa a M
6986811
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1116 fesailsrlL&tarr Laq. Sys.
Stamm
IV
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69"60
IV
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3416 Mwnkler /4eMer Laq. Sys.
64"
N
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Crow M/L IMAS %&a a Mt
649091
IV
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091900 Series asss.tler/Lawer
is6tlfa
IV
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60- Taws- Lismie to termt 640
64""
IV
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1]/300 Sarus bswdlsr /L�iier
6411410
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Crow bw/L Law. Sys. 6100102
6486911
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MfMC Series Mw/Lr& ever Lit.
449a2m1
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910- lase -lrtne to cerrwt "M
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crow AWL Lew. Sys. i6 MIW
649421
1V
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Crew M/l Law. Sys. 280/trsc8
6987111
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x11/1" fwarwerlummer bias
6919211
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Crew OWL Low. Sys. 230 0eaa
698731
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T:trtemfta 0oft Lotobr We MIS
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IV
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Craw M/L Low. Sys. MINSC8
6491511
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6444RU
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6497SU
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SWIM
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Gems M/L Law. Sys. for 6502
W76L
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MSM Series fesenklar /4taw
6934441/
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aw-fa r- !paste b trrrat HM
64170
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09/]00 So# fssankler /4r0er
6466tf
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Cron M/L Law. Sys. for 6805
SUM
IV
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0913M Series fssarlar/Lararr
""SO
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M -Taw - {paste b cernot 6434
64878L
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2SR/II serum fesarMlor /unber
6404541
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Crsw M/l Law. Sys. Isr 6000
"Inn
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M/II Senn Msaw•ler /Linker
6494601
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M878U
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6984691
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643791
IV
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64"34
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aw- iaws0paah is torrent 6434
6417"
1V
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VIC bserilar uaer so&& a b
64M70
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6879U
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V70 I abler / Unker multi -msser
0104 1
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bwiur•waste to to gum 64"
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IV
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64M9ff
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643331
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68St6i
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640M
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6"SU1
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64951L
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VOL
:
SM -0748
REVISION 220601/920609
'
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4
CAGE Q
1 .
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w .+
': � �: r+ aM. �n.... t... a. �...,. �o. ��•. w. n. w.. �. �. r.. �. naa ..�wrvo..oa.......cm.i..• --•- -- - ••t,. �...�. �+. -.�.
` HEWLETT
PACKARD
PAGE
9
1
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PAGE 10
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MiS for 174X00 Sena =
9131W
IV
3C
K Anse 10 Base IN I (Fear
11000
IV
X
TIM for 119000 bonds to
1131014
IV
X
K Aries 10 base product Uopo
1100"
34
X
w Bpwwaw 92terA Ado Idoop
hllop
3V
X
WE Series 10 peramelrat Sweap
91014A
IV
x
0 %@Wiw RPM" for SON
11310f0
IV
X
ft Aries 10 parametric Map
910110
2
X
M LIM See" WIN fer 9DDDlmle
11310"
IV
X
K Series t0 parametric bsap
1"Oln
2V
X
NetwA Servic for w SDOD U
11310F3
IV
X
K Aries 10 parametric Deup
0101111
IV
X
lode Services fee w Sense 300
81310.2
IV
X
R Aries 10 parawinc Deap
910144
1V
X
WR Services for 0 9000 Ssrw
913103
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K Sons 10 Foramelra4 Desap
9[0204
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KS/DIDL for Series 300 M 400.
113119
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480/74101 for brass 900/900.
1131110
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9102M
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113131
IV
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irorralator for W Wiest*
91025%
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• Bpo waeo UPIV" hr ti
813174
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910310
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8131"
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x N 111 9EUa to 4pla.atass Im
01032%
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NetraA Nei SNOW per M •
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S9S3 -0746
REVISION 920601/920606
PAGE 16
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111031
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1131(1
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913264
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113108
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K tense 30 Ian p..Ast ttall
116001
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X 0 0019 A4al VW@ t 9#441 for
11"K
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K (erase 30 CoVMu pMiet t
116011
I
X w sporriul tallish Lwq mp so
113311
IV
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M 11 Straw 30 40acat/ea !at
116031
1
X M spaaAUl for 101 a" lysion
113311
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X
IMM 1iript sabls for NM a
116040
1
X M same 9awbaager
113311
IV
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VMS &AW fadde for am is
91600
1
X W same MLX L*lraft
113111
IV
It
At PROW" 1 GINCS
91600
1
X W Same 1 t&SFA age?
9131110
M
X
serum p#4t. -NgrMes for 010
916079
1
X M same iwuaasheaagtr
913121
IV
X
stow -alas 111-110 K a 60"169
916104
1
X w spowU&I/1K 16 lersamal 1n
113134
IV
X
Stow -algae W-M Mer"tatiar
916164
3
■ Mw Woo Write 3.0 st#4ctrrod S
913641
1V
X
loft lock" certafacate p#4btt
916191
1
X Wool Laameaa/ for M IPWAM
9131"
IV
X
M Isuri.tak
916461
IV
X M talirwraal 6rM04cs 976"M
913164
IV
X
W-M Oevelopmest package
916710
1
M M Lsaerar4W sttriewd shat
9131611
IV
X
1904113 Oeveloomgat POCU a
916111
1
X SM reaouty /roytrecaq Re"
9131619
IV
X
W-M Ievel"ment package
1168%
1
X lie bra" 900 reaeup /rwtn
91316U
IV
X
W-M lerelrwmeal racks"
91614
IV
X NP4%163 1.1 lotta o
1134641
IV
X
w4Mi oe.elesmis" ►ackalt
MUSA
IV
X FORTRAN 77 compiler. rwasaw 9
113611
IV
M
sevelepor package 1 /SS/122s
916111
IV
X rascal compiler. #4ViN" 7.40.
913621
IV
M
Developer whop s2ii/837S/M
916(01
1V
X UP-0 [/1362 C compiler ranasae
lIX31
IV
M
De•. pacaale 84"SKIMI/IS
91644
If
X CN IeveLever. 4oemee -ts-Yn t
8136"
IV
M
swrtame "else SMIMS11M
91964
IV
X C« 1.rslape ?. leas and Dee. 1
1136"
IV
M
sear -tame gotes IMI91TSnm
91964
IV
X C« SmIspor. Roans is Lase s
113664
IV
M
"-tame M. IrSt/seSSt/1SOSA
916971
IV
X Coo keleper. leas a Dee.. Ur
1136"
IV
X
N 11sVieun Lim -lime twarme
11911
IV
X C/A01 C. IORTM ow page" Ir
11369
IV
X
0 (lquwace De.gle meat tarir•
117064
I
X lswave Mlue D-W. "a"aul1
114164
IV
X
M Iranck VsliMtor W-M t/tes
117074
I
X lNlsve Defies ". Ids. 911
1141"
IV
X
166 Stunt% Validate? IM-M Citra
111071
1
X IMMa1RTI01 KCIM "Vo.
0164"
IV
X
LTO M lramck VaWater for 1eL
1171"
1
X %was" Iffies for 11tAL. qt
114321
IV
X
M Iranck Validate. for IMOR C
917164
1
X AsmIm Deface for 1K 34 Ide
114331
IV
X
M Iranek Validate? W-640 C 164
91710
I
X 1111013,1411111 Kass KIM ►M l
914311
IV
X
LTY M /react Vdadalse IMS C
9171664
V
X Imlerwsuen s cMAL Lecalue
914311
IV
X
M 9rw% Valid~ 1/ IMLt C 1
917111
1
X lgwle+s Office 4" ILl We. 1
914441
IV
X
3efteey (dater
917171
1
X IdORM11I01 Kass SOL SL
9144"
1V
X
V Series 4■LS Aeooiler /Latin►
917180
1
X 113064![[ 31010I116 IM IK/IL
914461
IV
X
KC V33M Intended Act Lieu
117111
V
X Imfawauom Access SOLNR. Seri
114472
IV
X
V Series bL3 t Camphor
917764
I
X lewlave Offset-4K V. Iii o w U
9164"
IV
X
w KC V33/S3 t Crags Compile?
It IM
I
X IMORMA1I01 1CC2SS x641 FOR 1
9144"
IV
X
9086/186 family da"Aler /Luwts
11777A
I
X 1130AC( 01e0I116 f04 OEM
91460A
IV
X
6000/01/10/302 16LS t Crags to
9173"
IV
X owls a mewls. for SMMO lash
114616
IV
X
68020 Rau t Crsa Compiler
MIMS
2
X 3641 for M ►!000 Sense 311. 321.
1146211
IV
X
68332 AaL3 C Creel Compiler
MI)AL
I
X im for Mf000 Series 310. 320.
914634
IV
X
Sam 16LS t Cress Ca wile?
117351
1
X 311e for 648000 3611.371 seas a
914644
IV
X
68000 tortes baegoler/lawr
917364
I
X 764 for Vectre and IN K/111121
914652
IV
X
68OMM" Assemblerlumaer
11MOL
M
X Laanoe a we last IrMgr for
914N
IV
K
68000 Senes 0ea- 91er/S4arUtw
11141L
IV
X Laarng a we Task Orakgr fe►
114671
IV
X
603D/40 Songs 1rOl geouller/s
M 142
3V
X task srskgr ua law" amen
11011
IV
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6470 AX /perstiq twarawat
117434
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X leis arw awed* for !ask aro&
914122
IV
X
69000/10/302 ad$ 0 t--gj Eft4
117591
IV
X W-+MIGS 2.1 Develepaait LaArg►
114721
IV
X
6000110/302 R49 0k-9q er/tmr"
1175!(
IV
X M -►MILS 2.2
114731
IV
X
62331/332 0 1-1 pr ("slater
917641
121
a M Morwaot 2111
914731
IV
X
68331 1`332 BN.gger/trolstor
117661
113
0 LaernAll Inslyeer 919 for WO
11470
IV
X
64020 1606 seoullar/t. aster
117679
311
M Collector for W-M 7.8. 313001
91470
IV
X
68020 ads Oea.rpfar/Cwilster
$I MIS
111
0 Collector for IM-OM 7.0.31600.1
914771
IV
X
690.0 A.O1 0 - Pr/tmrlater
91764
V
10 M 3000 Series 100: kesrwt flan
114771
IV
X
611M As" 9NrlyerAmulstor
slim
V
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914761
IV
X
61030 UL3 C Crew caviler
917714
V
a Ito 3000 Sense 900: Won sup
914811
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X
6000/10/302 AAW snwle
117644
IV
0 W LaserM Inferwsu" for 1119
914821
IV
X
6020 Ric= /.Awls
917764
111
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M4830
M
X
6SUDID AaCRSt Snwle
917772
Ill
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814641
IV
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9332/331 INCRS( I.Aalo
111854
1
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914(61
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69M 84131 s.mwle
1110641
1
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01480
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Irortk Validater for W60 C/N
117171
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0 M 64weflro for Wt 1I Well"
91480
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N lranck Validater
117102
111
M M 61o.ce►laa/ISt. 6D0 nOams
914934
IV
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8086 /186 family ftl! C CrM to
917911
111
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916442
IV
X
scat /lei family Ie6.rf1erISAWAs
9i7/64
V
M General seawremeate Self -lame/
914148
IV
X
sculls! family blowwr/und
Win
V
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814111A
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117322
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SM -0748 REVISION 920601/9206080 _ �y�,'j ls.• a/
IL' ..
PAGE 17
i
i
1
1
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HEWLETT
PACKARD
on" V M am b te"ctlM for New tar 11"It 214 x 1=11ROL -4184
loom If a OUR: samstwl veers L 118431 [w' 020t7A I11 x NOUITROI -tit
1uD1N r a •QL: l -waten false aw/ b 0209% 111 x 1001120I -ON
sum 1II • 31 %ant At Calucur fee 100! QO9/A IV X 1101111801 -0
Inaba TIi a 0 wancepleaNA for 1700 020958 IN X ADUlTROI -Nt
3111001 r a 14rt/LL: Iql. Neew Atew Mel+ies 120964 IV X WIROL -0 1�
sum r M rt/tl: dowpol Oaer space 42"a IV X NMatROL -1104 i
slate I x I to Nwersl 1,4141 no IV X NONV OL-LN 'k
I"we I x 0 f1 mcce w" Fail• 120996 IV x MCITROL -3184
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Il US 2 x ISO FN hm"M balesAlt 021006 H X W11OL -W
3111249 i X Mr Fiwwclol Mwq.wt can "is IV X MKI'VOL -412
3>+125A 1 X Iry faamsel Mswgewent 810211 IV X 110NIIROI -401 :c
1402618 1 X 111 a hwerel LoN3er aOrna.0 WON IV x RONITROL -AL
1132a 3 x 3► fR Net" P"ie ou"ao 021016 IV X NONITROL -iN
11828/4 I X M i1 6ctis Derivable 14 retse VIVA IV x Maltol -tot
11111614 IV X 10-01 1.0 Raw -Tiw towt"W RI, SMOFA IV X RONIItOL -tit
I"we IV X MP-Ol1 1.0 601-Tawe tw irawwwt. 1210, IV X 0100IIROL -0
1186318 IV X 01-011 8.0 C Owolyer'e IrMU. 021080 IV X INNITLOL -0
loom H X r-IN teerwwlat4w sat. 810911 IV X mullaOl -1131
r
1136j11 IV X 1-1191 9.0 Oe IeWo Tool4ut. NMI04 III X NONITROL -134
119001 IV X r OrewTMOI - Ue01ee -31444 ( 4121114 IV X IONITROI -W
119031 IV X • eps4pwl S/9 L --- t. S3 121116 IV x NONIML -0
119071 IV X A ftmUsol Stu S Oeewswt. to 0134 IV X ROUIML -tot =� ,
11!031 IV X M 4eMosel IN L 1 36 0144 I x t32ow"Trw X.15 to stilts �
11909E IV X r Opw3ooel %IV L ht -a t. 30 01MISR I X 032000 -sat" R.I6 for cerise
1192011 I X 0pn&9M:k for 300PAO Welwos 1 1211611 I X 132000- WIE1MV IM FOR SERIES 3
1192111 I x OwuloWtur o for UP-0 Maw 01141/4 I X IWOOD-GAtaMV ODLE Fa SERIES
1119298 IV X InnaLeddTwes for 5700 Nennts !211811 I x OS20004/U 9W1 Its UNIES 7001
11" I X • OwuOacr lase Liewe for Is 0211918 I X Fl-UK FOR SERIES 700/400
119418 2 X r Oswisoci NeM Ucwm for be 121208 I X F140K FOR MP9000 348143 70018
11944 1 X w •maws Seftwn for 300140 121212 I X rT - Ox VSEI LIC14tt[s
t19W I X • OiwtOece wft,wo for 300/40 Q1228 I X [NnO FOR SERIES 300/400
1194518 I X M Nsutact sofnYre fp Stria 812311 3 x tMt9750 FOR 101111 SERIES 700/10
11941 I X 0 01011411ad► seftwre fer 300 r NINA I x tm750 OSER LICENSES
1194611 I X 97' Owulock aftwrt for 100 r all" I X M s 11 for MME ILL
1194, 1 X NO bwaLact seforre for Npllo R1324 I M M W Adis. Ronger for 114814
320036 I X filer Offaa Liesam LM. a 0214411 1 x 9eW SLACK for Series 700
0200311 3 X 9waele■ 6raoe4d Lac oecs Lev. 1 021WA IV X Po wrvwde -10 Swrfaa tweraM
120076 I X 9ujble■ am Lacewoe Itelr 93 bq 121574 IV X N -tot Iaw Dewlprr•s isewt
SM122 2 X bugle% bwtwae 3efteare: 114 IM24 I X Iabaneee NLIO for 3300 Sy"M
801511 I X Owagee 115: 3ec~14tiew Set. IM30 IV x /4/419000 $300/400 74parss SawOlt
1203711 1 x • SIMAL2 1N NAGfVIE11 LOCRUI 1220611 1 X NOt Rua 3300
120384 1 X s 01MVIALS WAT [1413! NOKL L 0220741 IV x 109000 2700/400 Nereaw uwpla
1203!11 1 x LOCRLIIED VERSION IF s IRMI 82fif11 IV X cN-1 NL10 3700
1ONIA I x s O1-LINE IN1 Moo I X lredataewal Clusese NUO top 33
1204411 1 x Nr AUVI WALE awl MIN IV x 109000 3]1114M C1uw»e u.Ola
Musa I x • 1MIN'TtNWO an 10 015[ts IM311 IV x 011-2 94.10 Sim
120611 V X IMP OIC VECTRB 03/20 WDEL I 821411 I X MS NLIO for 5300 3"tsw
VWX V x IC[NLowir vfcm 15/20 P=t 4 1221so IV X N► LawrVIEV for W 9000 $30014
1204311 IF X IC[LJN01C VIV211 13M AODEL 47 1271611 IV X M Lsweil[V for OF Apolls 3700
BONN v X XtLANDIC VECTRR 3S/10 MODEL a 021004 IV X Sena 3001000 Intent lInat,w
1205011 V x tC u"It VECTLR Olin NKL 111 WOOL IV X Uc~ to an Inetawt 1rutasw
WSIA V X IL[LOWIC V[CM 13!163 MODEL 1 12VA IV X M SheMx wHaa am wanrale.
VOSIN V X ICILADIC VIE 1011 13/163 IDKL 4 023051 111 X M smrva 1.1 Unrw -WUN
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slaw V x IC[U9DIC MTR11 ,1163 IQKL 1 , 1230711 IV x M S*uaa MO.LMn. for 3700411
1205SA IF x ICELANDIC WEE 021163 MODEL 8 Vvia IV x NLLDRX Owry for 11700
120w V X IaLADIC VRM RUM IOKL 1 023324 1 x NUARSE /46l Ovlpr fee Sefass 40
1105, V X ILt1AtO1C VKM RIM W(L 1 U333A 1 X RLLIM/4K M1ame Ver tow Sob
saw V X IC[UROIC VMTNL 35123E NOW 1 123426 I X N1t1113[/4rA Oelfr Ver for Strut
{205111 IF X ICtL=K 4383E =DEL 1511E K U3434 I X NRUOSE 144A star for Serum
110/0/4 V x 11"LADIC Vam cwm IDD[L 1235111 V X M Te.wawal Saeuw ranop r of ,
02OGSR V x • 1/rM FOR 1011 IV KSONMTit 8X211 IV X 01-0 Lew -taw t web.
XN" I X 0 FINNNCINL KMMMI G 1273311 IV X LTV 4l• -IPM 814 -taw O Oar.
12049/4 I X w Nor1nEED COSM211I410 835411 111 x Liu w-w c Ow is"es 3urls.
1i07a IF X A OtrltErt3 to M •[BOIL 8x56 IV x Soria 700 N-a wctw4wuU416
3420766 IV x 011411E 100/'8,696 Ttlaft 141111 022364 IV X LTV 01-0 Oewloper's ""MI.
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120368 IV X 11010IIROL -123 027539 b x 1.05 0-008
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1203311 IV a 1 117U1 IV x Ste 0-MG3 1.11 ft"lwwd.
1103911 IV x 90NRTNOLrMN 11Stx IV x 064,I13GS 2.2 '
6!018 M x waist -691 �A an" IV X ON 01.4003 2.1 Owlaw
S9S9 -0748 REVISION 920601/920608 PAGE 19
t ;-
•
PACKARD
Raw
it
x
L9M 1P-MIS :..lwtion.
038851
111
x MM 40 WW .•d tsLR. S
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021710
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021001
111
X WOWA% 1bswA. -"414
823720
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IMIG
IV
X DaftDench OW fts. Mn 300M
823771
IV
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91.0 Pascal cw*Lur awisses
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IV
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823748
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Stab" ha4wtcs
IMM
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Womack tal -M"r Ut 000 /MM6
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" 0.0 a 1d .alLa.
0204
IV
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SefdoCk god 400- Ut I11t0000
8237'10
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OP-0 8.0 un•res ►rogrom" I
020M
111
X
{aft%« A t>tlber Ut swot SPIR
023120
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0260!4
IV
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Eagwlaw licswss -two
8"M
IV
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Japanese W60 LO lmntaae tGw6
026070
IV
X
twL+oulaw EW-VOM Ut 30014
023870
V
X
Japanese " LO ions 100
826080
IV
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tn44p"Ister god one Ut Min
023880
111
x
111000 MPS 8.0 brsa low -Tug
02f01Q
IV
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Ewrapwilaar End ONO Ut 4011
823810
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Ued. Clue. 11.0 8.0 M-ilw
U6100
IV
x
twripoulag► Ewf -Ong Ut 80100
823M
IV
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S-Mm eo W60 1.0 tepee 380/
U6110
IV
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EwwwAster tad -No Fit lrot I
823!10
III
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Comm N-W 0.0 series 3XIM
820120
IV
X
WtoI cl 13R tweanrlattaa ll
Ums
IV
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Frew* 11 11 1.0 Saw -Ttw Emir
021131
III
X
Wdemck out tauwerlataan 00
UN36
IV
X
Italian IIiOC 1.0 sera" 30010
U6141
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Sol too Ixt trtupwlau" 01
023961
1V
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Spaush M►-YI 8.0 Series 300140
ROSS
IV
x
Softlence w-boor eat loo
0279511
IV
X
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826160
IV
X
tacgwlatar too-uw 81t 100
823010
III
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0orwam 11 11 8.05 sort" 100
U61M
IV
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Crr/WtMtn Lgle one Won
827!70
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Frwnc* Mrs 8.05
WGIS0
IV
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C «/saftOsasA IUW Uwe Ut 3001
823880
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X
Series 3001400 SaftK 3.6 lies!
U610i
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Caa13aftooncfl End Isar Ut (Jap
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IV
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1MtK 3.0 5800
1261"
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Coo/Soldench to0-0m Ut 100/
824000
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Car. Ue»mw -trOw. Ssnot 000
826IM1I
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cool lsomck tow User Ut 34"
IM11
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Crr. pNas and Soc. Sari" 3001
826200
IV
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024021
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too. ucome- to-soo. feria 100
826211
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Crr/30ft0OwAh W-Wr Ut Sian
IM31
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too. fishs and Dec.. sera" 700
IM21
IV
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IntarVaw Plus Umslo Moor Uc
824048
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U6244
19
X
1ntorVaw Plus Ea -ow Ut 30
824051
1
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too. Qelaa L DSc.. Sort" 100 M
126M
IV
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IwterVien Plus tad -Meer Ut M
New
IV
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Coo Ssveloper. berme -to-we 8
826M
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11-MK U SO bft.Cbwt ww"
5953-0746
REVISION
920601/920608
!AGE 19
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r'l
HEWLETT
PACKARD
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PAGE 20
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REVISION 920601/920608
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PAGE 20
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PAGE 22
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PAGE 26
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REVISION 920601/920609VO
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S9S3-0748 REVISION 920601/920608 FACE 3
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Authorized ADP Schedule, Section A
General Purpose Automatic Data Processing Equipment & Software
GENERAL SERVICES ADMINISTRATION
Office of information & Resources Management
GSA Mailing Code: OOCC 7450
Contract Number. GSOOK93AGS5609 -
Contract Period: October 1, 1992 thru September 30,1993
FSC Group 70, Part 1
FSC Class 7010, 70219 7025, 70309 7035, 7042
Special ttems:132- 1,132- 6,132- 11,132 -15,
132 - 16,132- 17,132- 30,132-31,132 -32
HEWLETT - PACKARD COMPANY*
N.A. Field Operations
19320 Pruneridge Avenue
Cupertino, CA 95014
•A Large Business Concern
VOL__L-�-PAGF
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AUTHORIZED ADP SCHEDULE PRICE LIST
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FSC GROUP 70, Part 1 Section A
General Purpose Automatic Data Processing Equipment and Software
FSC Class 7010, 70219 7025, 70309 7035, 7042, 7630 .
Special items:
132- 6,132- 11,132- 15,132 -16,
132- 179132 -319132 -32
Contractor:
Hewlett- Packard Company
N.A. Field Operations
5301 Stevens Creek Blvd.
Santa Clara, CA 95052
Contract Number. GSOOK93AGS5609
Contract Period: October 1. 1992 thru
September 30, 1993
GENERAL SERVICES ADMINISTRATION
Office of Information Resources Management
GSA mailing Code: OOCC7450
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Table of Contents
INFORMATIONFOR ORDERING OFFICES . ............................... 1
Geographic Scope of Contract .......................... ............................... 1
HP's Establishment Code and Tax identification Number I
Delivery Time ........................................ ............................... 1
Discounts ........................................... ............................... 1
HP's Status 2
Maximum Order Umhations ............................ ............................... 2
Exclusions .......................................... ............................... 4
inspection ........................................... ............................... 4
Contractual information ............................... ............................... 4
Use of Federal Supply Schedules by Govemment Contractors ............................... 4
GLOSSARY......... ........... ..............................b
GENERAL TERMS AND CONDITIONS FOR GENERAL PURPOSE AUTOMATIC DATA PROCESSING
EQUIPMENT APPLICABLE TO PURCHASE (132 -6), MAINTENANCE (132.11) ............ 7
General and Long Term Commitments ................... ............................... 7
Geographic Scope of Contract .......................... ............................... 7
HPCommitments, Warranties and Representations ......... ............................... 7
• Overseas installations ................................. ............................... 7
Logistic Support Privileges ............................. ...................... 0 0 0 0 0 0 0 0. e
Payment Due Date .................................... ............................... a
Notice to Pricellst User Agencies ....................... ............................... 11
Invoice Requirements ................................ ............................... 12
Payment by Credit Card (GSAR 552.232- 80)(Dec 1888) ..... ............................... 12
Cross-Yew Funding .................................. ............................... 12
TERMS AND CONDITIONS FOR GENERAL PURPOSE AUTOMATIC DATA PROCESSING EQUIP-
MENT AND SOFTWARE APPLICABLE TO PURCHASE (132 -6) AND MAINTENANCE (132 -11) OF GEN-
ERAL PURPOSE AUTOMATIC DATA PROCESSING EQUIPMENT .................. 14
Transportation, Installation and Delivery Dates ............ ............................... 14
Equipment ......................................... ............................... 14
Liquidated Damages ................................. ............................... 16
Standard of Perfonnance and Acceptance of Equipment ................. ! ................. 17
Program Testing and Compiling Time ................... ............................... 18
0
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Technical Services ................................... ...............................
19
Site Preparation ..................................... ...............................
19
Lability for Injury to Pomona and /or Damage to Property ... ...............................
16
Maintenance of Equipment ............................ ...............................
19
HP Suooesd irw Maintenance of Government Owrwd Equiprrwrtt (132 -11) ...........................19
Spodfic Terms and C4ndidons Priority Supper WA .... ...............................
26
Specific Tema and Conditions Next ay Supper (MC) • • ... .............................27
Spedfic Terms and Conditions Scheduled Support (021.) .. ...............................
27
Customer Aetum Repair SerAw (?28) ............ ...............................
Network Startup (16A) ........................ .............................3o
28
NetAssure (168) ........................... .............................S1
HP ApotloUne Maintenance of Government Owrwd Equipment (132 -i1) and (132.32) .....................34
Specific Tema and Conditiom for HP ApolloUne Priority System Support Service (02Fq . . . . . . . . . . . . . . . .
.36
Spedfic Terms and Conditiora for HP ApoibUne Sydwn Support Service (02S) .....................38
Customer Service Discount Plans ......................................................
40
Ma}or Site Credit Program ..................... ...............................
AO
WipDoak Cr*M Proorarn ..................... ...............................
AO
TERMS AND CONDITIONS APPLICABLE TO PURCHASE (132 -6) OF GENERAL PURPOSE AUTOMAT-
ICDATA PROCESSING EQUIPMENT .......................... 0 0 0 . 0 . . . 46
Guarantee .......................................... ...............................
46
Risk of Loss or Damage .............................. ...............................
46 .
Purchase Price for Ordered Equipment ................. ...............................
46
Maintenance Availability .............................. ...............................
46'
Technical Data ...................................... ...............................
47
TERMS AND CONDITIONS APPLICABLE TO MAINTENANCE OF EQUIPMENT SPECIAL. ITEM (132-
1 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
TERMS AND CONDITIONS APPLICABLE TO REPAIR SERVICE - SPECIAL ITEM (132 -15) FOR GOY- `
ERNMENT OWNED GENERAL PURPOSE DATA PROCESSING EQUIPMENT WHEN REQUIRED SERV-
ICE IS NOT COVERED BY GUARANTEE PROVISIONS ................. 0 0 0 0 0 0 . a0
TIME AND MATERIAL CUSTOMER ENGINEERING SERVICE AND STREP 0 0 0 . . . 0 . . . . . . 60
Premium Response Option ............................ ............................000 61
After Coverage Hours ServW@ .......................... ............................... 61
Repair Rate Provisions ............................... ............................... 61
Caroft ................................... .............................61
MAI* Mad*m .............................. ............................1t2
Tm%vlwdTmWaftlipme ....................... .............................�2
:abw F l a ft .... .. . . • . . . . . . . o g o o s e ... .... .. . . .. . . .. . . . . 00 . . . . . . . .. .. so 669M
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• TERMS AND CONDITIONS APPLICABLE TO REPAIR PARTS • SPECIAL ITEM (132 -16) FOR GOV-
ERNMENT OWNED GENERAL PURPOSE DATA PROCESSING EQUIPMENT WHEN REQUIRED SERV.
ICE IS NOT COVERED BY GUARANTEE PROVISION ......................... 54
Prices ............................................. ............................... 54
Guarantee .......................................... ............................... 54
Exclusions ......................................... ............................... 64
TERMS AND CONDITIONS APPLICABLE TO ADP/TELECOMMUNICATiONS TECHNOLOGY ASSESS.
MENTS AND ACQUISITION SUBSCRIPTIONS OF GENERAL PURPOSE AUTOMATIC DATA PROC .
ESSiNG AND TELECOMMUNICATION EQUIPMENT (132 -17)
55
. . . . . . . . . . . . . . . . . . . . .
HEWLETT- PACKARD PRODUCT LINE .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
55
Service* Included ................................... ...............................
55
Llmltations of Service ................................ ...............................
56
Prerequisites ....................................... ...............................
56
Government's Responsibiiities ............................... 0 .............. 0 .........
56
Use Limitations and Copyrights ......................... 0......................... 0...
56
HPAPOLLO PRODUCT LINE ....... . . . . . . . . . . . so . so . . . . . . . . . . . . so .
56
Services Included ................................... ...............................
56
Optional Services ..... ............................... .0......0.....0................
ST
Limitations of Service ................................ ...............................
57
Prerequisites ....................................... ...............................
57
Government Responsibilities .......................... ...............................
67
Software License and Copyrights ....................... ...............................
57
TERMS AND CONDITIONS APPLICABLE TO THE PURCHASE (132 -31) OF LICENSES (NON4MCCLIJ-
SiVE PERPETUAL USE)$ AND MAINTENANCE (132 -32) OF GENERAL PURPOSE ADP SOFTWARE
50
Periods of Maintenance ....... ................ .......... ....................:........
5!
Software Licensing Terms ........ 00 0000000 000 &see of*** 00 00 040000006000000 00000000 0000
Sfi
won . . . . . . . . .0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.�
AWeptnno. ................................ ............................�e0
CkWars.. ................................ .............................40
Software Support Credit and Discount Program ........... ...............................
60
UUitzation Limitations ................................ ...............................
61
Protection and Security of Licensed Program Matertab ..... ...............................
62
Software Warranty ................................... ...............................
62
1 •
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Services Included (HP TeamUne. Responsel.ine. BasicUne) .................... a 0 0 0 0.0 0 0 .. 63
Limitations of Service ................................ ............................... 63
Pr,er,equisites ....................................... ............................... 64
Government's Responsibilities ......................... ............................... 65
Software Ucense and Copyrights ...................... ............................... 65
HP APOLLOUNE RESPONSE CENTER SUPPORT SERVICE . . . . . . . . . . . . . . . . . . . . . 66
Services included .............................................. .... ................ 66
Optional Services .................................... ............................... 66
Umitations of Service ................................ ............................... 67
Prerequisites ....................................... ............................... 67
Government Responslbllriles .......................... ............................... 68
Software Ucense and Copyrights ....................... ............................... 68
Additional Terms for Software Products Installed on Nor-HP Systems ....................... 68
APPENDICES
APPENDIXA: Foreign Produced Products ............... ............................... 70
APPENDDC 8: Ordering Locations Outside the US ......... ............................... 71
APPENDDC C: HP Sales and Service Offices ...... ............................... 0 0 72
APPENDDC D:
Table 1. HP's Response Time for Extended Travel ......... ............................... 77
Table 2. Per Call Services ............................. ............................... 77
Table 3. Custom Coverage Pricing ...................... ............................... 78
Table 4. HP's Response Time for Per -Call Improved Response .......................... : :. 76
Table S. Travel Zone Charges for S.I.N. 132.11 ............ ............................... 78
Table 6. Travel Zone Charges for S.I.H. 132-32 ............ ............................... 79
Table 7. Time and Material Service Charges .............. ............................... 60
Table L Service Features ............................. ............................... 61
APPENDDCE: Service Responsible Offices ............... ............................... 82
APPENDDCF: Structured Solutions ............... ............................... 006000 80
Price UstKey ...................................... ............................... 115
PRODUCT UST:
Hardware Produtts ................................. ............................... 117
Software .............. ............................... ............................ 675
6 ubsCr ipti0r l• ..................................... ..............................• 649
INDEX............. ............................... .......... *sees ......060 *000000685
1. Geographic Scope of Contract
The geographic scope of this contract is the 48
contiguous States. Alaska. Hawaii. the District of
Columbia, the Commonwealth of Puerto Rico and
those foreign countries as listed on Appendix B.
Products purchased under this contract and lo-
cated outside the 48 contiguous states will receive
Installation and warranty services 9 located within
a Service Travel Area as defined in paragraph 2 of
the GENERAL TERMS AND CONDITIONS.
2. Service Area
See Appendix C for nearest Service Offices.
3. Terms and Conditions
The terms and conditions and prices of this
contract shall prevail over any other terms, condi-
tions and prices which maybe set forth in any order
placed under this contract
4. HP's Addresses
A. Ordering Addresses
Orders may be placed through the nearest
Sales and Service Office listed in Appendix C.
For S.I.N.s 132 -6. 132 -16, and 132 -31 HP will
accept Government Commercial Credit Card or-
ders (8:00a.m. to 6:00p.m. Eastem Standard Time)
either by phone or by FAX for amounts of $25.000
or up to the maximum amount of the credit card if
less. and In accordance with the terms and condi-
tions of this contract (Reference General Terms
and conditions. GSAR 552232.80 PAYMENT 8Y
CREDIT CARD (Dec 1989)).
Should any Govemment agency requirewritten
confirmation of Government purchase made using
a credit card. it is the Govemment's responsibility
to provide that documentation.
To place a credit card phone order please call:
14800468.8347 or 301- 258-2084.
To place a credit card order by FAX, please
send FAX to: 301- 258 -2085.
B. Payment Address
All payments are to be made to HP at the
address shown on the invoice.
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ORDERING OFFICES
S. HP'S Establishment Code and
Tax Identification Humber
A. Establishment Code: 05- 519 -9739
B. Tax identification No: 94- 1081436
6. F.O.B Points
All prices are F.O.B. destination (Govern-
ment receiving dock only) within the geographic
scope of the contract Shipment will be made
by HP's standard routing methods.
7. Delivery Time
Delivery time (availability) of equipment
listed herein ranges from 14 days to 180 days
after receipt of order. Availability must be con-
firmed with HP prior to placement of an order.
S. Discounts
Computer System Hardware
Products 1996.2396.2596
Computer System Software
Products 2596.3496
ASCII & General Purpose Terminal
Products -30%
Engineering Software 26%,41%
Engineering Application Sitw 36%
HP does not. offer Prompt Payment Dis-
counts.
HP does not offer a discount for govemrnent
credit cards.
The discounts listed above will be reduced
by 3% If Standard of Perfonnance/Liquidated
Damages which are offered orgy In combination
in the U.S. are ordered by the Government
Except for applicable volume discounts. the
products /services listed under Special Item
Numbers 132 -11, 132 -15. 132 -16. 132.17 and
132-32 are not discounted.
A. All prices shown In this contract for hard-
ware (132.6) and software (132 -31) purchase
are net after discount
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ORDERING OFFICES
B. For information on credits toward hardware
ti
A. For Special item 132.6: a maximum of 10
maintenance contracts at major sites, see pare-
each or $300.000 for separately priced hems,
graph 10 of Tema and Conditions (1325 ,132 -11).
whichever is less; not to exceed $300.000 per i
C. Repair Parts; See props of paragraph 1
agency order. H any one (1) each separately I .
priced line item exceeds $300.000. the MOLfor
of Special item (132 -16).
that hem Is one (1).
9. HP's Status
B. For Special item 13241, Mahtenanoe.
$300.000 per agency order.
HP Is a large business concern and Is a manu-
facturer of the products offered and Is not a
C. For S item 132 -16, Purchase of
i
women-owned small business or a dealer.
Repair Parts, $100,000 per agency order,
D. For Special item 132 -17. Subscription,
10. Foreign Produced items
$100,000 per agency order.
Please we Appendix Afor a list of HP'sforeign
E. For Special Item 132.31, Purchase of Soft -
produced products.
ware, $300.000 per agency order.
These products qualify as eiigibie products un-
F. For Special item 132 -32. Purchase of Soft -
der the Trade Agreements Act of 1979.
ware Maintenance, $100,000 per year.
11. Export Packing
•Systems Engineering /Analyst -type serve ,
ices which are in direct support of the Operat-
Not avWlable under this contract.
Ing/Exec utive System or a proprietary software
package, shalt not exceed $50,000 per order.
12. Small Requirements
regardless of whether the direct support for
Operating/Executive system Is bundled or un-
HP at Its option may accept orders below
bundled, or h the direct support Is proprietary c
$50.00.
software. Notwithstanding the Maximum Order
Limitation set forth above. the Contract Aggre- '
13.Ordering Product Options
gate order amount of all purchase orders for
these services for a licensed central processing
Options must be ordered at the time the basic
unit shaft not exceed 25% of the aggregate
product Is ordered Product options may not be
purchase price of all of its operating /execxrtive
ordered separately later. Any question on this Item
system software and proprietary software pack-
should be directed to the nearest HP sales o#f m
ages or $100,000 through the tern of this con-
To avoid administrative delays in receiving In-
tract, whichever is the lesser. This contract
spection and invoice processing. orders should
aggregate order amount IS CPU- specific. s
dearly indicate that options are an Integral part of
Procuring Activities of Systems Engineer-
the basic product model.
ing /Analyst Services, under Special Rom Num-
ber (SIN) 132 -32, are reminded that they are
14. Maximum Order Umitations
required to provide for full and open compels-
ton. Procuring Activities SHALL NOT take any
In accordanoev tit F]RMR 201-20:305- 1(a)(1),
action designed to divide, transfer, alter, or oth-
a %poeft delegation of procurement, authority U'
erwise manlptiaie their requirement for these e
required If the total pzctm a price of the items
WvkXM in an effort to include these gawk= "
covered -by the•arder vmeeds42AW,000 gener-
under this contract. Pr,ocurbV Activities for
arty or $250,000 for a speclk make or model
these services shored mahrtain a system of re-
speciticntion or for requirements avaWe from
cords to ensure their compliance with the Con -
only one i esPe source.
tract Aggregate Order Amount per
The applicable maximum order ILnhati ns are
Iioe ="PU.
listed below.
2
15. Delegation of Procurement
Authority
A. General Requirements
When ADP equipment. software, or mainte-
nance service Is procured under ADP Schedule
contracts, Federal agencies shall comply with the
competition and documentation requirements of
FIRMR 201- 20.305 -1(a) (1).
B. Special Requirements
When the conditions of a contemplated pro-
curement are not covered by the provisions of
paragraph A. above, or when the conditions
change during the procurement cycle in such man-
ner as to remove it from these provisions, docu-
mentation as required by FIRMR 201 - 20.3053
shall be forwarded to the General Services Admini-
stration (KMA). Washington. DC 20405.
C. Competttlon and Documentation Require-
ments
When ADP equipment, software, or malnte-
nance service iv procured under ADP Schedule
contracts, Federal agencies shall comply with the
competition and documentation requirements of
FIRMR 201 -39.501. FIRMR 201 -39.6 and FIRMR
201. 39.803.
16. Federal ADP and
Telecommunication Standards
Federal departments and agencies acquiring
products from this Schedule may require that the
products conform to applicable Federal ADP and
Telecommunications Standards. Policies and pro-
cedures for incorporation of standards Into solici-
tations are contained in FIRMR 201- 39.1002.
Copies of the 'Federal ADP and Telecommunica-
tions Standards index' may be obtained by sub-
mitting a written request to the Superintendent of
Documents; U.S. Government Printing Office;
Washington, DC 20402. HP shall promptly respond
to ordering office inquiries as to whether or not
specific products listed herein comply with the
applicable standards.
0
ORDERING OFFICES
17. Security Requirement
With prior agreement from HP and in the
event security requirements are necessary, the
ordering activities may Incorporate In their de-
livery order(s) a security clause In accordance
with current laws, regulations and Individual
agency policy; however. the burden of adminis-
tering the security requirements shalt be with the l,j 1 • '
ordering agency. If any additional pricing
should result from the inclusion of security re-
quirements, such Increases wail be negotiated
with HP on an open market basis outside the
scope of the contract.
18. Contract Administration for
Ordering Offices
An ordering office, with respect to any one
or more purchase orders placed by It under this
contract may exercise the same rights of termi-
nation of orders as might the GSA Contracting
Officer under Provisions of FAR 52.249 -2, and
52249.
19. Use of Group 70 Schedules
Contracts
Competitive Procedures. In accordance
with FIRMR 201,39.601 -2 (41 CFR Chapter 201)
an order against a nonmandatory ADP schedule
contract Is considered to be placed under full
and open competition when (Q the ordering
agency follows the procedures of 201- W.803.
and 01) the statement of work or requirements
documentation prepared by the technical and
requirements personnel describes the require-
ment with other than a specific make or model
specification.
20. SynopsWng Requirements
After consultation with the Administrator of
the Small Business Administration and the Of-
fice of Federal Procurement Policy, the Admin-
Istrator of the General Services Administration
determined that agencies must synopsize In the
C8D their Intent to place orders under both
nonmandatory ADP and telecommunications
schedule contracts at least 15 calendar days
before placing the order when:
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ORDERING OFFICES
A. The purchase price of the equipment ex-
cows $50.000: .
B. The software charges (whether annual rate
or single charge) exceed 550,000;
C.The maintenance charges exceed an annual
rate of $50,000; or
D. The value of any order exceeds $50 .000.
21. Important
Ordering offices should consult FIRMR 201 -
39 before using this authorized schedule
pricetist
Please contact your local HP sales office as
listed in Appendix C of this document fortechnical
and /or ordering assistance, or telephone 1.600-
752 -0900.
22. Blanket Purchase Arrangements
Blanket purchase arrangements shall not be
used to cover an anticipated series of orders to be
placed wfthln a short period of time, the value of
which exceed the maximum order limitation. If
requirements exceeding the maximum order liml-
tation can be foreseen and consolidated, they
should be submitted for definite quantity procure-
ment outside the schedule provided. Blanket pur-
chase arrangements are only applicable for
Special items 132 -15 and 132 -16.
23. Schedule Orders
Schedule orders must be contract specdfic. A
schedule contractor, who receives a Wxed' order
under Its schedule contract. which includes both
schedule and nonschedute Items or services on a
single order, Is to request a modtflcatlon from the
Issuing agency deleting the nonschedule Items or
services.
24. Excluslons
This contract does trot Include:
Nonstandard Packaging (e g. MI-Spec or Ex-
Part)
Military Standard 130 and 11e9 Iutaridngs
N.S.N, Admirtlstration
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Source Inspection
Standard Forth 1412
Public or Social Policy Certifications for or-
ders placed under this schedule contracL
25. Inspectlon
Inspection for orders placed under this con.
tract will be done In accordance with Federal
Acquisition Regulation 52246 -1.
26. Contractual Informatlon
This GSA Schedule contract Is available to
Agencies of the United States Federal Govern-
ment only, it shall constitute the entire agree-
ment between Hewfett- Packard and those
ordering under the contract. it Is not evallable
to commercial customers, or to other govern-
ment agencies (state, local or feign) or private
hutlwtions, except as authorized by GSA and
approved by Hewfa t- Packard. By Issuing a
delivery order against the Contract, the govern-
ment or authorized user accepts the terms and
condkiorts contained In the cortracL
27. Use of Federal Supply
Schedules by Government
Contractors
Govemment contractors and subcontrac-
tors may use GSA supply sources when author
tzed In wrtting by the responsIble Contracting
Officer and they have acceptable credit. A copy
of ft contracting officer's written authorbation
must be forwarded with the order. and the fol-
lowing statement must be Included wtth or on
the order.
'lute order Is placed under written authori-
zation from (insert name of Government
agency) dated . In the event of
any Inconsistency between the term and con-
ditions of this order and those of your Federal
Suppty Schedule comact. the tatter will go*
ern.'
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GLOSSARY
132-6.132-11
APPLICABLE TO PURCHASE, AND
8. Preventive Maintenance
` MAINTENANCE SPECIAL ITEM NUM-
That maintenance performed by HP which is
BER 132 - 6,132 -11
designed to keep the equipment In proper op.
The definitions and explanations set forth In this
orating condition, and which Is performed on a
glossary are an Integral part of the terms and
scheduled basis.
conditions.
9. Principal Period of Maintenance
1. Data Processing System and /or
Twenty-four hour coverage for Priority Plus
Subsystem
Support seven days a week including HP holi-
The total complement of individual machines
days. The hours of 8:00 A.M.. to 9:00 P.M. for
Priority Support, 8:00 A.M. to 5:00 P.M. for Next
which are acquired to operate as an integrated
Day and Scheduled Support. Mondays through
gam•
Fridays excluding HP holidays.
2 Equipment
10. Remedial Maintenance
An all - inclusive term which refers either to indl-
That maintenance performed by HP which
vidual machines or to a complete data processing
results from equipment failure and which Is per-
system or subsystem.
formed as required, and therefore on an un-
scheduled basis.
3.Equipment Failure
A malfunction In the equipment, excluding all
11. Maintenance Diagnostic
external factors, which prevents the accomplish-
Routines
meat of a Job.
The software programs used to test the com-
4. Installation Date
ponents of the system collectively and irxiividu-
ally for proper functioning and reliability during
The date by which HP must have the ordered
Preventive and remedial maintenance, system
equipment ready for use by the GovemmenL
audit. or problem definition.
S. Machine
12. System Audit
An Wlvidual unit Including special features In-
The testing of an installed configuration with
a set of maintenance diagnostic routines and
stalled thereon of a data processing system or
subsystem, identified by a type and /or model
Physical inspection to ascertain operating con -
number. such as a central processing unit, addl-
dition. This Is usually employed prior to accep-
tance testing to certify that the system
tional memory modules, atape unit, or card reader,
component I- performing at or above the mW-
etc.
mum design capabilities, or to document sys-
6. Mechanical Replacement
t�em� condition prior a change in maintenance
u
The replacement of one machine for another
occasioned by the mechanical condition of the
13. Substitutions
equipment being replaced.
Any equipment acquired to replace similar
or identical equipment, which Is part of a system
7.0 Operational Use Time
P
or subsystem, %rhether or not the substitution(s)
That time during which equipment Is In actual
is obtained from or manufactured bythe originai
supplier of the system or subsystem.
operation and Is not synonymous with power -on
time.
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GLOSSARY
1324,132-11
14. AddMons
Any equomt which b acquired to augment
or enhanoe a system or subsystem wheftr or not
obtained from or manufactured by the wlgk
supplier d the system or the subsystem.
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FOR GENERAL PURPOSE AUTOMAT-
iC DATA PROCESSING EQUIPMENT
APPLICABLE TO PURCHASE (132 -6),
AND MAINTENANCE (132 -11)
The following Terms and Conditions are applicable
to all Special Item Numbers:
1. General and Long Term
Commitments
Equipment pricing section of this Authorized
ADP Schedule Contract Price List lists equipment
(including options) which Is being manufactured
by HP as current. In- production equipment. Also
included for maintenance is 'Out -of Production'
equipment.
A. Current In- Production Equipment HP repair
parts and service will be available for a minimum
period of five (5) years after the last date of manu-
facture for the support of Installed Irwse equip -
menL
B. Out -of- Production Equipment. HP guaran-
tees that support will be available for 'Ott-of-Pro-
duction' equipment for a minimum of four (4) years
from the date of Initiation of out -0f - production
status on this schedule contract Although not
listed In this catalogue, support for products out of
production prior to 1986 may be purchased out-
side the scope of this schedule contract If still
available from HP. at the current published HP
Computer Support price. Contact your local HP
Sales Office listed In Appendix C to determine
availability.
2. Geographic Scope of Contract
The geographic scope of this contract Is the 48
contiguous States, Alaska, Hawaii, the District of
Columbia, and the Commonwealth of Puerto Rico.
Additionally, Special item Number 132.6 Is appli-
cable In the foreign countries listed In Appendix B
of this schedule contract. Products purchased
under this contract and located within the 48 con-
tiguous States and the locations listed in Appendix
E (HP Service Travel Area) w II receive warranty
services and Installation If applicable. For Hawaii,
the Service Travel Area Is limited to the Island of
Oahu. Installation, Warranty, and Support Services
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GENERAL
TERMS AND CONDITIONS
for any other locations are available outside the
scope of this contract
3. HP Commitments, Warranties.
and Representations
For the purpose of this contract commit.
warranties and representations include.
In addition to those agreed for the entire sched-
ule contract: (1) time of dellvery/installation
quotations for Individual orders: (2) technical
representations and /or warranties of products
concerning performance, total systems per-
formance and /or configuration, physical, de-
sign and /or fuhction characteristics and
capabilities of a product /equipment /serv-
Ice /software package submitted in response to
requirements which result in orders under this
schedule contract. (3) Any representations
and /or warranties concerning the products
made in any literature, description, drawings
and /or specifications furnished by HP. The
above is not Intended to enlarge the scope of
this schedule contract for individual orders.
Prices, options, terms and conditions of any
order are limited strictly to those specified M the
schedule contract and pricelist and agreed to
by GSA.
4. Overseas Installations
The terms and conditions of this contract
shall apply to all orders for the purchase of
hardware and software under Special Item
Number 132-6 with the following modifications:
A. Products that have a return to HP war-
ranty must be returned to the United States to
receive warranty service unless HP authorizes
warranty repair at the customer's expense, in
the country where the equipment Is located.
S. If a product Is returned to the United
States, HP will pay shipping costs within the
United States to and from the port of entry/exit.
The Government is responsible for transporta-
tion from the United States port of entry/exit to
the user location.
C. After warranty eVIratlon, repair service
may be purchased under this schedule con-
tract. .
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TERMS AND CONDMONS
O. The Government agrees to have the site
prepared in accordance with HP's written site
specifications before the shipping date (pur-
chase).
E. HP agrees to instals promptly ail equipment
ready to use. In the event that equipment Is not
Installed within (30) calendar days after it reaches
the Government Installation. Liquidated Damages
in accordance with Purchase (132 -6) shall apply
beginning on the 31 st day if applicable.
F. Subject to the provisions of Standard of
Performance, and maintenance charges for the
equipment shall begin on an installation date which
shall be established as the first workday following
the day on which It Is installed and certified ready
for use. Subject to the provisions of Standard of
Performance, an installation date for Purchase
(132.6) shall be established as the first workday
following the day on which the equipment Is lr -
stalled and certified ready for use.
G. Upon request of HP, the Govemment, on a
reimbursable basis, may provide logistics support,
as available. In overseas areas In accordance with
all applicable Government regulations, to the con-
tractor's technical personnel whose services are
exclusively required for the fulfillment of the terrns
and conditions of this contract (Purchase and
Maintenance).
H. Upon request of the Government, HP shall
modify equipment so that It will operate on 5o or
60 cycle current; 50 cycle versions of equipment
are not available If a 50 cycle option Is not included
In the product fist.
S. Logistic Support Privileges
HP may require Logistic Support In overseas
areas In order to meet contract obligations. The
ordering activities should obtain the required sup.
port In accordance with their applicable regula-
tons prior to the Issuance of any delivery orders
under this GSA contract HP will provide an the
necessary information required of them by the
applicable regulations in order to assist the order-
ing activity In obtaining the logistic support privi.
leges. The ordering agency in all cases, will make
the decision as to whether HP will be granted the
requested support The General Services AdmI&
stration will neither assist In the decision or arbi-
trate any dispute pertaining to logistic support.
s
Logistic support to be furnished by the Govern•.
ment hereunder Includes, but is not limited to,
the following:
A. Military or other U.S. Government pubs,
exchanges, other non appropriated fund or-
ganizations.
B. Military or other U.S. Government com-
missary stores.
C. Military or other U.S. Government Postal
facilities.
D. Utilities and services in accordance with
priorities, rates or tariffs established by military
or other U.S. Government agencies.
E. Military Payment Certificate (MPC), where
applicable.
F. Military or other U.S. Government banking
facilities.
G. Military or other U.S. Government pro-
vided telephones, lines, and services with direct
dialing capability and access to AUTOVAN. The
precedence of usage shall be coincident with
the urgency of the requirement and In accord-
ance with Government /Milltary regulations.
6. Prompt Payment (FAR
52.232.25) (APR 1989)
Notwithstanding any other payment clause
In this contract, the Government will make in-
voice payments and contract financing pay-
ments under the terms and conditions specified
In this clause. Payment shall be considered as
being made on the day a check Is dated or an
electronic funds transfer Is made. Definitions of
pertlnent temps are set forth In 32.902. All days
referred to in this clause are calendar days,
unless otherwise specified. The ten ns foreign
vendor' means an Incorporated concern not
Incorporated in the United States, Oran unincor-
porated concern having Its principal place of
business outside the United States.
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GENERAL
TERMS AND CONDITIONS
but not later than. the 10th day after product
A. Invoice Payments
delivery. unless another date Is spocffiwJ In the
1) For purposes of this clause. 'invoice
bract.
payment' means a Government disbursement of
e. The due date for dairy products as
monies to HP under a contract or other authori=a-
defined In section 111(e) of the Dairy Production
tion for supplies or services accepted by the Gov-
Stabilization Act of 1883 (7 U.S.C. 4502(e)).
ernment. This Includes payment for partial
edible fats or oils. and food products prepared
deliveries that have been accepted by the Govern.
from edible fats or oils, will be as dose as
ment and final cost or fee payments where
posslUo to, but not later than, the 10th day after
amounts owed have been settled between the
the date on which a proper Invoice has boon
Government and HP.
received.
2) Except as Indicated In subparagraph
d. If the contract does not require sub.
A.3) and paragraph C. of this chute, the due date
mission of an Invoice for payment (e.g. periodic
for making Invoice payments by the designated
base payments), the due date will be as specl.
payment office shall be the later of the two events:
fled In the contract.
a. The 30th day after the designated bal-
4) An invoice Is HP's bin or written
kV office has received a proper irnrolce from HP.
request for payment under the contract for sup.
b. The 30th day after Government acc:ep-
plies deliverod or services performed. An k►-
tance of supplies delivered or services performed
voice " be prepared and submitted to the
by HP. On a final Invoice where the payment
designated baling office specified In the con -
amourt is subject to contract settlement actions.
tract. A proper Invoice must Include the kerns
acceptance shall be deemed to have occurrod on
listed In subdivtsbns A.3)a. through A.3)h. of the
the effective date of the contract settlement How -
clause. If the invoice does not comply with
ever. if the deslgnated bitting office falls to annotate
these requirements, then HP will be notified of
V* invoice with the actual date of receipt. the
the daft within 7 days after receipt of the
icHOice payment due date shalt be deemed to be
Irrvolce at the designated billing office. Untimety
V* 30th day after the date HP's Invoice is dated,
notification will be taken Into account In the
computation of any Interest penalty owed HP in
provided a proper invoice is received and there Is
the manner described in subparagraph A.S) of
no disagreement over quarrUri. quality, or HP corn-
this clause.
ptisance w`Vh cont<r= requirements.
3) The due date on contracts for meat and
a- Name and address of HP.
meat food products, contracts for perWhable agrl-
b. Invoice date.
ecAural commodities, contracts for dairy products,.
e. Convect number or other &LOvxt w
edble tats or ods, and food products prepared
t$on for supplies delivered or serAces per -
from edible fats or oas, and contracts not requirkV
formed (In g order mx ben and contract
submission of an arroice stall be as fo0ows:
line Itern .
a-The due date on contracts for meat and
d- kn qtsartlty. unit of mess-
meat food products, as defined In section 2(a)(3)
tyre. unit per. and extendod price of supplies
of the Packers and Stock ywd Act of 1921(7 U.S.C`
delivered or services performed.
182(3)) and father defined In Pub. L W181 to
Nude any edZle fresh orfrwen pot, ry m at any
e. Shipping and pay'nentt terms (e.¢.
perishable pa try meat food product. fresh egos,
gipffwnt raxnber and date of a' Aprnent, prompt
and any perWzbie egg Groduct• wC be as close
paymem d4count terms). Bill of ladkV number
as possible to. but not later theft, the 7th day Wtar
ant weight of stmt wM be shmn for ship -
product delivery,
meats on Government bills of lads4
b. The due date for perishable agrlcuttural
L game and address of HP ofticW to
carnmodities, as defined in Section 1(4) d the
payrnert IS to be sent (must be the ferric
F Perishable Agrlcururat CorTmrnoditi Act of t=
aS that in the contract or In a proper notles of
(7 U.S.C. 4Za (44) ), will be as apse as possible to
assignment
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GENERAL
TERMS AND CONDITIONS
g. Name (where practicable), title, phone
number and mailing address of person to be noti-
fied In event of a defective Invoice.
h. Any other Information or document
required by other requirements of the contract
(such as evidence of shipment).
5) An interest penalty shall be paid auto-
matically by the Govemment, without request from
HP. M payment Is not made by the due date and
the conditions listed In subdivisions A4)a• through
Al4)h. of this clause are met, If applicable. An
Interest penalty shall not be paid on contracts
awarded to foreign vendors outside the United
States for work performed outside the United
States.
a. A proper Invoice was received by the
designated billing office.
b. A receiving report of other Government
documentation authorizing payment was proc -
essed and there was no disagreement over quan-
tity, quality, or Hi' compliance with any contract
term or condition.
c. In the case of a final irtvolce for any
balance of funds due HP for supplies delivered or
services performed, the amount was not subject to
further contract settlement actions between the
Government and HP.
6) The Interest penalty shall be the rate
established by the Secretary of the Treasury under
section 12 of the Contract Disputes Act of 1978 (41
U.S.C. 611) that Is In effect on the day after the due -
date, except where the Interest penalty Is pre-
scribed by other government authortty. This rate
is referred to as the 'Renegotiation Board Interest
Rate' and It Is pubitshed In the Federal Register
semiannually on or about January 1 and July 1.
The Interest penalty shall accrue dally on the In-
voice payment amount approved by the Govern-
ment and be compounded In 30-day Increments
IndusIve from the first day after the due date
through the payment date,. That Is, Interest ac-
crued at the end of any 30-day period will be added
to the approved Invoice payments amount and be
subject to Interest penalties n not paid In the suc-
ceeding 30-day period. If the designated billing
office Palled to notlty HP of a defective Invoice
within the periods prescribed In paragraph A.3) of
this clause, then the due date of the corrected
hwolce will be adjusted by subtracting the nuatw
10
of days taken beyond the prescribed notific;a.
tion of defects period. Any interest penalty
owed HP will be based on this adjusted due
date. Adjustments will be made by the desig-
nated payment office for errors In calculating
Interest penalties. If requested by HP.
a. For the sole purpose of computing
an Interest penalty that might be due HP. Gov -
emment acceptance shall be deemed to have
occurred constructively on the 7th day (unless
otherwise specified In this contract)` after HP
delivered the supplies or performed the services
In accordance with the terms and conditions of
the contract, unless there Is a disagreement
over quantity, quality, or HP compliance with a
contract provision. In the event that actual ac-
ceptance occurs within the constructive accep-
tance period, the determination of an interest
penalty shall be based on the actual data of
acceptance. The constnx ve acceptance re-
quirement does not, however, compel Govern-
ment officials to accept supplies or services.
perform contract administration functions, or
make payment prior to fulfilling their responsl-
bflltkm
b. The following periods of time wal not
be Included In the detemtinatiort of an Interest
penalty.
(1) The period taken to notify HP of
defects In Involoe submitted to the Government,
but this may not exceed 7 days (3 days for meat
and moat food products and 5 days for perish-
able commoditiem dairy products. edible fat or
cgs. and food products prepared from edible
fats or olls).
(2) The period between the defects
notice and resubmission of the corieded In-
voice by HP.
a interest penalties win not continue
to accrue after the filing of a claim for such
penalties under the clause at 52- 233-1. Dis-
putes, or for more than 1 year. Interest penalties
of less than $1.00 need not be pald.
• - • Subject to the Standard of Ped rrtt-
anoe and Aooeptanoe of Equipment Clause.
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d. Interest penalties are not required on
payment delays due to disagreement between the
Government and HP over the payment amount or
other Issues involving contract compliance or an
amount temporarily withheld or retained In accord-
ance with the terns of the contract. Claims lnvofv-
Ing disputes, and any interest that maybe payable,
! Y41 be resolved in accordance with the clause at
52. 233.1, Disputes.
7) An interest penalty shall also be paid
automatically by the designated payment office,
without request from HP, if a discount for prompt
payment is taken Improperly. The Interest penalty
will be calculated as describe in subparagraph A.6)
of this clause on the amount of discount taken for
the period beginning with the first day after the end
of the discount period through the date when HP
Is paid.
8) If this contract was awarded on or after
October 1, 1989, a penalty amount, calculated in
accordance with regulations Issued by the Office
of Management and Budget, shall be paid in add( -
tion to the interest penalty amount lt the contractor.
a. Is owed an Interest penalty.
b. Is not paid the Interest penalty within
10 days after the date the invoice amount Is paid;
and
c. Makes a written demand, not later than
40 days after the date the invoice amount is paid
that the agency pay such a penalty.
8. Contract Financing Payments
1) for purposes of this clause. 'contract
financing paymenr means a Government dis-
bursement of monies to HP under a contract
clause or other authorization prior to acceptance
of supplies or services by the Government. Con•
tract financing payments include advance pay-
ments, progress payments based on cost under
the clause at 52.232 -16, Progress Payments, pro-
gress payments based on a percentage or stage
of completion (32.102(e)(1)) other than those
made under the clause at 52.232 -5. Payments Un-
der Fixed Price Construction Contracts, or the
clause at 52. 232 -10, Payments Under Fixed -Price
Architect - Engineer Contracts, and Interim pay-
ments on cost type contracts.
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d. Interest penalties are not required on
payment delays due to disagreement between the
Government and HP over the payment amount or
other Issues involving contract compliance or an
amount temporarily withheld or retained In accord-
ance with the terns of the contract. Claims lnvofv-
Ing disputes, and any interest that maybe payable,
! Y41 be resolved in accordance with the clause at
52. 233.1, Disputes.
7) An interest penalty shall also be paid
automatically by the designated payment office,
without request from HP, if a discount for prompt
payment is taken Improperly. The Interest penalty
will be calculated as describe in subparagraph A.6)
of this clause on the amount of discount taken for
the period beginning with the first day after the end
of the discount period through the date when HP
Is paid.
8) If this contract was awarded on or after
October 1, 1989, a penalty amount, calculated in
accordance with regulations Issued by the Office
of Management and Budget, shall be paid in add( -
tion to the interest penalty amount lt the contractor.
a. Is owed an Interest penalty.
b. Is not paid the Interest penalty within
10 days after the date the invoice amount Is paid;
and
c. Makes a written demand, not later than
40 days after the date the invoice amount is paid
that the agency pay such a penalty.
8. Contract Financing Payments
1) for purposes of this clause. 'contract
financing paymenr means a Government dis-
bursement of monies to HP under a contract
clause or other authorization prior to acceptance
of supplies or services by the Government. Con•
tract financing payments include advance pay-
ments, progress payments based on cost under
the clause at 52.232 -16, Progress Payments, pro-
gress payments based on a percentage or stage
of completion (32.102(e)(1)) other than those
made under the clause at 52.232 -5. Payments Un-
der Fixed Price Construction Contracts, or the
clause at 52. 232 -10, Payments Under Fixed -Price
Architect - Engineer Contracts, and Interim pay-
ments on cost type contracts.
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GENERAL
TERMS AND CONDITIONS
2) For contracts that provide for con.
tract financing, requests for payment shad be
submitted to the designated billing office as
specified In this contract or as directed by the
Contracting Officer. Contract financing pay.
ments shall be made on the (insert day as pre.
scribed by Agency head; If not prescribed.
Insert 30th day) day after receipt of a proper
contract financing request by the designated
billing office. In the event that an audit or other
review of a specific financing request is required
to ensure compliance with the terms and con-
ditions of the contract, the designated payment
office is not compelled to make payment by the
due date speccied.
7. Notice to Pricelist User Agencies
Equipment and /or software purchased un-
der this pricelist is accepted by the Government
on a conditional basis. This conditional accep-
tance Is predicated on the requirement that
equipment perform at a specified level of effec-
tiveness for a specified period of time. Accep-
tance by the Government takes place at the '
completion of this performance test. it Is a vio-
lation of Federal Law 31 USC 529 to make
payment for goods and services prior to accep-
tance.
Under applicable terms of this contract,
agencies must monitor equipment performance
and keep records Incident to machine perform-
ance to determine when successful perform-
ance has been achieved. Additionally, amounts
billed should be verified as actually due prior to
payment. There are provisions in the contract
that permit the Government to withhold
amounts in dispute, pending resolution.
If the Standard of Performance option Is not
ordered, equipment and /or software pur-
chased will be considered accepted upon deliv-
ery.
8. Packing Ust
A. A packing list or other suitable shipping
document shall accompany each shipment and
shall indicate: (1) Name and address of the
consignor; (2) Name and complete address of
the consignee; (3) Government order or requi-
sition number; (4) Government bill of lading
number covering the shipment (d any); and (5)
E.
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GENERAL
TERMS AND CONDITIONS
Description of the material shipped, including item
number, quantity, number of containers, and pack-
age number (if any).
B. When payment Y41 be made by Government
commercial credit card, In addition to the Informa-
tion In (a) above, the packing list or shipping docu-
ment shall include: (1) Cardholder name and
telephone number and (2) the term oCredit Card'.
9. Invoice Requirements
A. Invoices shall be submitted in an original
only, unless otherwise specified, to the designated
billing office specified M the purchase /delivery
order.
8. Invoices must include the Account Control
Transaction (ACn number provided by the con -
tracting officer or on the purchase /delivery order.
C. In addition to the requirements for proper
invoice specified In this contract or purchase /de-
livery order, the following information or documen-
tation must be submitted with each invoice:
D. Invoices shall be submitted iin duplicate.
E. ACT number will be fumished to Hewlett-
Packard by agency contracting officer for Im IM-
ual delivery order.
F. Form OD250 Is not required for Invoicing or
acceptance under this contract.
10. Payment by Credit Card (GSAR
552.232 -80) (Dec 1989)
A: Definitions. 'Government commercial credit
card' means the uniquely numbered credit card
Issued by the Credit Card Contractor under single
award schedule, Federal Supply Schedule IG 615,
Govemmentwide Commercial Credit Card Serv-
ice, to named Individual Government employees
to pay for official Govemment purchases.
'Oral delivery order means an order placed
orally either in person or by telephone, which Is
paid for by Government commercial credit card.
IL At the option of the Government and K agree-
able to HP, payments of $25,000 or less for oral or
written delivery orders may be made ustnfl the
Government cornrnerolad credit card.
C. HP shall not process a transaction for
payment through the credit card clearinghouse
until the purchased supplies have been shipped
or services performed. unless the cardholder
requests correction or replacement of a defec-
tive or faulty Item In accordance with other
contract requirements, HP shall Immediately
credit a cardholder's account for Kerns returned
as defective or faulty.
11. Credit Card Clearinghouse
For purposes of this contract, the clearing
house identifies the nationally accepted credit
card payment network being used by the gov-
emment commercial credit card contractor.
(See Federal Supply Schedule IG 615, Govern -
mentwide Commercial Credit Card Service.)
The clearing house through which credit card
payments will be processed Is Rocky Mountain
Bankcard System of Denver. Colorado.
12. Electronic Funds Transfer
Payment Methods (FAR 52.232 -28) .
(APR 1989)
Payments under this contract will be made
bythe Government either by check orelectronic
funds transfer (through the Treasury Fedline .
Payment System (FEDLINE) or the Automated
Clearing House (ACH), at the option of the Gov-
ernment. After award, but no later than 14 days
before an invoice or contract financing request
Is submitted, HP shall designate a financial In-
stitution for receipt of electronic funds transfer
payment, and shall submit this designation to
the Contracting Officer or other Govemmert
official, as directed.
A. For payment through FEDLINE. HP shall
provide the following inforrnatlon:
1) Name, address, and telegraphic ab-
breviation of the financial institution reoeivinp
payment.
. 2) The American Bankers Assoclatkm
"Igit Identifying number for wire transfers of
the financing instituting receiving payment I the
instltWon has access to the Federal Reserve
Communications System. . .
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3) Payee's account number at the finan-
cial institution where funds are to be transferred.
4) If the financial institution does not have
access to the Federal Reserve Communications
System, name. address. and telegraphic abbrevia-
tion of the correspondent financial institution
through which the financial Institution receiving
payment obtains wire transfer activity. Provide the
telegraphic abbreviation and American Bankers
Association identifying number for the correspon-
dent institution.
B. For payment through ACH. HP shall provide
the following information:
1) Routing transit number of the financial
Institution receiving payment (same as American
Bankers Association Identifying number used for
FEDUNE).
2) Number of account to which funds are
to be deposited.
3) Type of depositor account ('C' for
checking, 'S' for savings).
4) If HP Is a new enrollee to the ACH
system, a 'Payment Information Form' SF 3881.
must be completed before payment can be proc-
essed.
C. In the event HP. during the performance of
this contract. elects to designate a different finan-
cial institution for the receipt of any payment made
using electronic funds transfer procedures, notifi-
cation of such change and the required informa-
tion specified above must be received by the
appropriate Government official 30 days prior to
the date such change Is to become effective.
D. The documents furnishing the Information
required in this clause must be dated and contain
the signature. title, and telephone number of the
HP official authorized to provide it. as well as HP's
name and contract number.
E. HP's failure to properly designate a financial
Institution or to provide appropriate payee bank
account Information may delay payment of
amounts otherwise properly due.
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GENERAL
TERMS AND CONDITIONS
13. Payments By Electronic Funds
Transfer (APR 1969) (GSAR
552.232 -70)
The submission of a designation of financial
institution for receipt of electronic funds transfer
payments in the 'Electronic FundsTransfer Pay-
merit Methods' clause (FAR 52.232 -28) shall be
as follows: HP shall submit Its designation of a
financial institution for receipt of electronic
funds transfer payments with each invoice re-
questing payment of $25,000 or more. The
Information for electronic funds transfer Is not
required by the Department of Defense, the
United States Postal Service, or the Tennessee
Valley Authority. information required for elec-
tronic funds transfer payments shall be fur-
nished to the Veterans Administration In
accordance with instructions provided by that
agency. Other agencies and departments
thereof may waive the requirement for designa-
tion of a financial Insthutlon for receipt of elec-
tronic funds transfer payments and for
submission of information required to make
such payments by including a notice on delivery
orders or otherwise notifying HP.
14. Safety Hazard Notice
HP reserves the right to terminate or refuse
service when, In HP's opinion, conditions at the
equipment location represent a hazard to the
safety or health of any HP employee. Prior to
terminating service HP shall notHythe GSA Con-
tracting Officer and the Agency's Contracting
Officer of HP's intention to terminate service.
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M, O
TERMS AND CONDMONS
132-6,132-11
FOR GENERAL PURPOSE AUTOMAT-
IC DATA PROCESSING EQUIPMENT
AND SOFTWARE APPLICABLE TO
PURCHASE (132 -6) AND MAINTE-
NANCE (132 -11) OF GENERAL PUR-
POSE AUTOMATIC DATA
PROCESSING EQUIPMENT
1. Transportation, Installation and
Delivery Dates -
AL Transportation
1) Shipments to the delivery/installation
site shall be made at HP's expense by HP's stand-
ard shipment method. Orders from locations
listed in Appendbc B of this schedule contract will
be delivered to the U.S. Port of Embarkation on an
F.O.B. destination basis. If the Govemment
wishes shipment made by other than HP's stand-
ard shipping method the Government shall be
responsible for afi expenses for that shipping
method. Shipping cysts will be pre -paid by HP and
added to the Govetnrnen's invoke. Orders from
foreign locations may be supplied from an HP
facility outside the United States on a FOB deliv-
ered basis.
2) Transportation charges for the ship-
ment of empty packing cases shall be paid by HP
except when the equipment Is being moved from
one government location to another.
- . 3) The Govemment shall pay only those
rigging and drayage costs Incurred at the Govern-
ment's location except that HP shall pay all rigger
and drayage costs when the equipment Is moved
for mechanical replacement purposes.
L Installation and Delivery Dates
HP hardware products may qualify for instana-
tion as follows. HP computer systems listed In this
contract include Installation wtthin the geographic
areas specified In paragraph 2 of the 'GENERAL
TERMS AND CONDITIONS' at no additional cost.
HP accessories, irnterfaces, peripherals and terml-
nals. If ptactmed concurrently with the system
and Included in the system configuration as de-
fined by HP, wn receive the same warranty and
services as the system without additional cost to
the Govemmom Those products p=hased as a
wbsequent add -onto prevbusfy installed systems
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and concurrently added to the existing HP Main-
tenance service contract for the system vAl also
be installed at no additional cost. For products
not Including HP's standard installation and on.
site warranty, these services can be purchased
at the rates shown In the price list or outside the
scope of this contract.
Installatiln of HP products is defined In HP's
document entitled: `HP WARRANTY AND IN-
STALLATiON TERMS' EXHIBIT E20 Revision
910701.
The Government's requested delivery date
of products under this schedule must not ex-
ceed 6 months beyond the expiration date.
C. For Products GualWng for installation
. . 1) The Govemment shad furnish such
labor as may be necessary for unpacking and
placement of equipment at the Government
site.
2) Supervision of unpacking and
placement of equipment shall be fumished by
-HP vvlt W.charge to the Govemment.
2. Equipment
A Hardware . .
1) HP shall deliver or Mstall (according
to Paragraph 1.B.) equipment ready for use,
'before an installation date (day. month, year) or
deltver, If installation Is not Included wtlh the
product, before a delivery date agreed to by HP
and the Govemment in writing. At the time of
such agreement. HP shall also specify a period
of time within which the order must be received
by HP and beyond which the agreed to delivery
or Installation date will no longer be binding. In
the even the purchase order Is received after
the period of time provided forthat purpose and
HP refuses to accept the order, a new agreed
to delivery or installation date and purchase
.order recelpt date may be established. Newly
manufactured computer products may contain
remanufactured pacts equivalent to new in per-
formance. . .
2) The agreed to delivery orinsMilation
date shall bewrttten into an orderand forwarded
to HP by certified mall.
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3) Any changes by the Government to an
order. or any part thereof. may require the estab-
lishment of a new and /or additional mutually
agreed to delivery or installation date. The Gov -
emment may delay the delivery or installation date
by notifying HP at least sbcty (60) calendar days
before the delivery or Installation date previously
established.
4) Equipment shad not be considered
ready for use until HP provides the Government
with the documentation of successful system audit
performed at the site which demonstrates that the
equipment meets minimum design capabilities
and after review of the documentation. the Govern-
ment agrees that the equipment Is ready to begin
the acceptance test The diagnostics used for this
purpose shall be those provided under Paragraph
28.1) below.
b) If the equipment Is certified to be ready
for use on a day prior to the delivery/Installation
date, the Govemment, at its option, may elect to
use the equipment and change the delivery/Instal-
lation date accordingly. In this event, the order
shall be so amended by the Govemment.
6) The Govemment agrees to have the
she prepared In accordance with HP's written site
specifications thirty calendar days before the in-
stallation date for items which Include installation.
Failure by the Govemment to have the site pre-
pared thirty (30) days prior to the installation date
will allow HP to establish a new installation date.
T) The Government shall provide HP ac-
cess to the she for the purpose of installing the
equipment prior to the Installation date. HP shall
specify In writing the time required to kstall the
equipment.
B. Programming Aids (Software)
1) HP shall provide all programming skis.
Including programs, routines, subroutines. trans-
lation compilers. a complete set of diagnostic rou-
tines used for system mainto nance and audit. and
related hems. which it customarily supplies at no
charge with the type of equipment ordered, without
additional charge on a delivery date agreed to by
HP and the Govemment In writing. At the time of
such agreement. HP shall also specify a period of
time within which the order must be received by
HP and beyond which the agreed date of delivery
will no longer be binding. In the event the purchase
is
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TERMS AND CONDITIONS
132-6. 132 -11
order Is received after the period of time pro-
vided for that purpose and HP refuses to accept
the order. a new agreed delivery date and pur-
chase order receipt date may be established.
The programming aids shall perform in accord-
ance with HP's published technical specifica-
tions and In conformity with specific written
commitments which may have been made. The
programming aids required and the date of de-
livery shall be written Into the same purchase
order with the hardware. These terns shall
apply to any other programs which the contrac-
tor has agreed to develop and deliver.
2) For machines or subsystems listed
herein. which are designed and /or sdd by HP
for use on or with equipment which was ac-
quired (or Is to be acquired) from other suppli.
ers. HP shall deliver. on or before the agreed
upon installation date for equipment ordered
hereunder, all necessary software (programs.
programming aids. maintenance diagnostics,
routines, etc.) to permit the Government to effi-
clently and productively use the equipment or-
dered hereunder for the purpose(s) for which it
was acquired (e.g. on or with the equipment for
which it was designed and /or sold).
3) When HP represents that any equip-
ment listed herein operates (totally or partially)
on software which Is furnished by (or avallabie
from) another equipment supplier. HP is re-
sponsible for obtaining. and warrants that they
have obtained. all necessary permisslon. li-
censes, etc., to permit the Govemment to use
such software obtained (or obtainable) from the
supplier of the other equipment Additionally.
all such equipment Is. when sold by HP In con-
junction with the equipment from other suppli-
ers, warranted against interference with
standard maintenance procedures and routines
for the other equipment
The programming skis required and
the date of delivery shall be written into the same
purchase order with the hardware. These terms
shall apply to any other programs which HP has
agreed to develop and deliver.
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3) Any changes by the Government to an
order. or any part thereof. may require the estab-
lishment of a new and /or additional mutually
agreed to delivery or installation date. The Gov -
emment may delay the delivery or installation date
by notifying HP at least sbcty (60) calendar days
before the delivery or Installation date previously
established.
4) Equipment shad not be considered
ready for use until HP provides the Government
with the documentation of successful system audit
performed at the site which demonstrates that the
equipment meets minimum design capabilities
and after review of the documentation. the Govern-
ment agrees that the equipment Is ready to begin
the acceptance test The diagnostics used for this
purpose shall be those provided under Paragraph
28.1) below.
b) If the equipment Is certified to be ready
for use on a day prior to the delivery/Installation
date, the Govemment, at its option, may elect to
use the equipment and change the delivery/Instal-
lation date accordingly. In this event, the order
shall be so amended by the Govemment.
6) The Govemment agrees to have the
she prepared In accordance with HP's written site
specifications thirty calendar days before the in-
stallation date for items which Include installation.
Failure by the Govemment to have the site pre-
pared thirty (30) days prior to the installation date
will allow HP to establish a new installation date.
T) The Government shall provide HP ac-
cess to the she for the purpose of installing the
equipment prior to the Installation date. HP shall
specify In writing the time required to kstall the
equipment.
B. Programming Aids (Software)
1) HP shall provide all programming skis.
Including programs, routines, subroutines. trans-
lation compilers. a complete set of diagnostic rou-
tines used for system mainto nance and audit. and
related hems. which it customarily supplies at no
charge with the type of equipment ordered, without
additional charge on a delivery date agreed to by
HP and the Govemment In writing. At the time of
such agreement. HP shall also specify a period of
time within which the order must be received by
HP and beyond which the agreed date of delivery
will no longer be binding. In the event the purchase
is
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TERMS AND CONDITIONS
132-6. 132 -11
order Is received after the period of time pro-
vided for that purpose and HP refuses to accept
the order. a new agreed delivery date and pur-
chase order receipt date may be established.
The programming aids shall perform in accord-
ance with HP's published technical specifica-
tions and In conformity with specific written
commitments which may have been made. The
programming aids required and the date of de-
livery shall be written Into the same purchase
order with the hardware. These terns shall
apply to any other programs which the contrac-
tor has agreed to develop and deliver.
2) For machines or subsystems listed
herein. which are designed and /or sdd by HP
for use on or with equipment which was ac-
quired (or Is to be acquired) from other suppli.
ers. HP shall deliver. on or before the agreed
upon installation date for equipment ordered
hereunder, all necessary software (programs.
programming aids. maintenance diagnostics,
routines, etc.) to permit the Government to effi-
clently and productively use the equipment or-
dered hereunder for the purpose(s) for which it
was acquired (e.g. on or with the equipment for
which it was designed and /or sold).
3) When HP represents that any equip-
ment listed herein operates (totally or partially)
on software which Is furnished by (or avallabie
from) another equipment supplier. HP is re-
sponsible for obtaining. and warrants that they
have obtained. all necessary permisslon. li-
censes, etc., to permit the Govemment to use
such software obtained (or obtainable) from the
supplier of the other equipment Additionally.
all such equipment Is. when sold by HP In con-
junction with the equipment from other suppli-
ers, warranted against interference with
standard maintenance procedures and routines
for the other equipment
The programming skis required and
the date of delivery shall be written into the same
purchase order with the hardware. These terms
shall apply to any other programs which HP has
agreed to develop and deliver.
TERMS AND CONDMONS
132-6,132-11
4) Any changes by the Govemment to an
order or any part thereof may require the estab-
lishment of a new and /or additional agreed to
delivery date. The Goverment may delay the
delivery date by notifying HP at least sbcty (60)
calendar days before the delivery date previously
established.
b') In the event HP falls to deliver the
programming aids by the date specified in the
order and the delay Is more than thirty (30) calen-
dar days, then by written notice to default HP. the
Govemment may.
a. Prior to delivery or Installation Immedl-
ately terminate the right of HP to Install the equip-
ment. or delay the start of the standard of
performance test acceptance period until delivery
Is made.
b. ff such delay occurs after delivery or
Installation but prior to the completion of a suc-
cessful performance period, require the removal of
the equipment Immediately. or interrupt the stand-
ard of performance test acceptance period. In the
tatter case the thirty (30) day standard of perform-
ance test period shalt be extended by the number
of days delay In making delivery of the ordered
programming aids, and Ilquidated,damages shall
also apply. .
6) When requested by the Government.
HP shall supply, at time of system delivery. (1) copy
of each technical manual which, it customarily fur-
nishes at no charge with the type of equipment
ordered. The manual furnished includes Informa-
tion regarding appropriate languages, and shall be
recognized as the 'Standard' for the purpose of
measuring performance.
T) When requested by the Govemment.
HP shall famish, without additional charge to the
Government, any programs, compilers. routines,
subroutine% etc,. which It has or may develop
during the tern of this contract and which It c us-
tomady fumishes at no charge with the type of
equipment ordered or kvAde&
Nothing in this paragraph 2 shall be Opw
strued to relieve HP of any commitment concern -
kV katallation and delivery dew which Is made in
a proposal.
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3. Uquidated Damages
NOTE: When applicable, the default provi-
slons prescribed in FAR 52249 -6 shall also ap-
ply. This paragraph does not apply unless
specifically noted on the Goverment order.
A. Equipment
1) if HP does not deliver or Install an
the equipment (designated by HP's type and
model numbers), including the special features
and accessories Included on the same order
with the equipment and part of the same sys-
tem, ready for use as defined In Paragraph
2.A.4), before the delivery or Installation date.
HP shall pay to the Govemment as fixed and
agreed liquidated damages for each machine
whether or not installed. for each calendar day's
delay beginning with delivery or installation
date, but not for more than 180 calendar days.
1 /1000th of the purchase price of an equipment
listed on the order. Where two (2) or more
Independently operated systems and or ma-
chines are on the same order. they shall be
considered Independently Insofar as damages
for late delivery are concemed.
2) ff some, but not an of the machines
on an order are delivered or Installed, ready for
use during a period of time when liquidated
damages are applicable, and the Govemment
uses any such delivered or Installed machines.
liquidated damages shah not accrue agalnsi the
machines .used for any calendar day the ma-
chines are used.
• 3) - if the delay Is more than forty-five
(45) calendardays. then by written notice to HP.
the Government may terminate the right of HP
to deliver/stall. and may obtain substitute
equipment. In this event. HP shall be Ilabie for
liquidated damages until substitute equipment
Is delivered /installed ready to um or for 180
days from the dellvery /instaltatbn dat% which-
ever occur first.. .
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4) If the Government its unable to use the
equipment because HP failed to furnish the pro-
gramming aids on or before the delivery date or
furnished programming aids which do not perform
In accordance with Paragraph 213.1), beginning
with the delivery or installation date. liquidated
damages as specified In Paragraph 3A1) shall
apply In addition to the liquidated damages as
specified In Paragraph 3.6.1),
B. Programming Aids (Software)
1) If HP does not deliver the program-
ming aids identified In the order for the equipment
or their equivalent ready to perform as prescribed
In paragraph 2.13,1) on or before the delivery date
specified on the order, HP shall pay to the Govern-
ment as fixed and agreed liquidated damages $100
for each calendar day's delay for the programming
aids not delivered as prescribed In Paragraph
28.1). but not for more than 160 calendar days.
2) In the event the provisions of Para-
graph 3.A3) are applicable and substitute equip-
ment is Installed. HP shall be liable for liquidated
damages for the period of time between the deliv-
ery date specified In the order until the program-
ming aids for the substitute equipment are
delivered, ready for use, or for ISO days from the
delivery date. whichever occurs fast.
C. Exception
Except with respect to defaults of subcontrac-
tors, HP shall not be liable for liquidated damages
when delays arise out of causes beyond the con-
trol and without the fault or negligence of HP. Such
causes may Include, but are not restricted to, acts
of God or of the public enemy, acts of the Govern-
ment in either its sovereign or contractual capacity,
fires, floods, epidemics, quarantine restric-
tions,strikes. freight embargoes, and unusually se-
vere weather, but In every case. the delays must
be beyond the control and without the fault or
negligence of HP. If the delays are caused by the
default of a subcontractor. and If such default
arises out of causes beyond the control of both HP
and the subcontractor. and without the fault or
negligence of either of them, HP shall not be liable
for liquidated damages for delays, unless the sup-
plies or services to be furnished by the subcontrac-
tor were obtainable from other sources in sufficient
time to permit HP to meet the required perform-
ance schedule.
17
TERMS AND CONDITIONS
132 - 6.132 -11
D. Maximum Liquidated Damagea
In no event shall the combined liquidated
damages monthly total of any and all liquidated
damages provided In this Paragraph 3 exceed
one hundred thirty percent (130%) of the liqui-
dated damages for equipment payable for that
month under paragraph U -1).
4. Standard of Performance and
Acceptance of Equipment
This paragraph shall not apply when the
purchase price of the item or system ordered Is
less than $10,000. This paragraph does not
apply unless specifically noted on the order.
The acceptance test applicable to equipment
ordered without Standard of Performance will
be the successful operation of the equipment
using HP's standard test procedures for that
equipment
A. This Paragraph 4 establishes a standard
of performance which must be met before any
equipment listed on a purchase order Is ac-
cepted by the Government This also Includes
replacement, substitute machines and ma-
chines which are added, or field modified, after
a system has completed a successful perform-
ance period.
B. The performance period shall begin on
the installation date and shall and when the
equipment has met the standard of perfom' -
ance for a period of thirty (30) consecutive days
by operating in conformance with HP's publish-
ed technical specifications at an effectiveness
level of 90% or more.
C. In the event the equipment does not meet
the standard of performance during the initial
thirty (30) consecutive days, the standard of
performance test shall continue on a day -by-
day basis until the standard of performance Is
met for a total of thirty (30) consecutive days.
D. If the equipment falls to meet the standard
of performance after ninety (90) calendar days
from the installation date, the Government may.
at Its option. request a replacement orterminate
the order In accordance with the provisions of
Paragraph 11 entitled 'Default'. FAR 52249 -8.
Incorporated by reference.
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4) If the Government its unable to use the
equipment because HP failed to furnish the pro-
gramming aids on or before the delivery date or
furnished programming aids which do not perform
In accordance with Paragraph 213.1), beginning
with the delivery or installation date. liquidated
damages as specified In Paragraph 3A1) shall
apply In addition to the liquidated damages as
specified In Paragraph 3.6.1),
B. Programming Aids (Software)
1) If HP does not deliver the program-
ming aids identified In the order for the equipment
or their equivalent ready to perform as prescribed
In paragraph 2.13,1) on or before the delivery date
specified on the order, HP shall pay to the Govern-
ment as fixed and agreed liquidated damages $100
for each calendar day's delay for the programming
aids not delivered as prescribed In Paragraph
28.1). but not for more than 160 calendar days.
2) In the event the provisions of Para-
graph 3.A3) are applicable and substitute equip-
ment is Installed. HP shall be liable for liquidated
damages for the period of time between the deliv-
ery date specified In the order until the program-
ming aids for the substitute equipment are
delivered, ready for use, or for ISO days from the
delivery date. whichever occurs fast.
C. Exception
Except with respect to defaults of subcontrac-
tors, HP shall not be liable for liquidated damages
when delays arise out of causes beyond the con-
trol and without the fault or negligence of HP. Such
causes may Include, but are not restricted to, acts
of God or of the public enemy, acts of the Govern-
ment in either its sovereign or contractual capacity,
fires, floods, epidemics, quarantine restric-
tions,strikes. freight embargoes, and unusually se-
vere weather, but In every case. the delays must
be beyond the control and without the fault or
negligence of HP. If the delays are caused by the
default of a subcontractor. and If such default
arises out of causes beyond the control of both HP
and the subcontractor. and without the fault or
negligence of either of them, HP shall not be liable
for liquidated damages for delays, unless the sup-
plies or services to be furnished by the subcontrac-
tor were obtainable from other sources in sufficient
time to permit HP to meet the required perform-
ance schedule.
17
TERMS AND CONDITIONS
132 - 6.132 -11
D. Maximum Liquidated Damagea
In no event shall the combined liquidated
damages monthly total of any and all liquidated
damages provided In this Paragraph 3 exceed
one hundred thirty percent (130%) of the liqui-
dated damages for equipment payable for that
month under paragraph U -1).
4. Standard of Performance and
Acceptance of Equipment
This paragraph shall not apply when the
purchase price of the item or system ordered Is
less than $10,000. This paragraph does not
apply unless specifically noted on the order.
The acceptance test applicable to equipment
ordered without Standard of Performance will
be the successful operation of the equipment
using HP's standard test procedures for that
equipment
A. This Paragraph 4 establishes a standard
of performance which must be met before any
equipment listed on a purchase order Is ac-
cepted by the Government This also Includes
replacement, substitute machines and ma-
chines which are added, or field modified, after
a system has completed a successful perform-
ance period.
B. The performance period shall begin on
the installation date and shall and when the
equipment has met the standard of perfom' -
ance for a period of thirty (30) consecutive days
by operating in conformance with HP's publish-
ed technical specifications at an effectiveness
level of 90% or more.
C. In the event the equipment does not meet
the standard of performance during the initial
thirty (30) consecutive days, the standard of
performance test shall continue on a day -by-
day basis until the standard of performance Is
met for a total of thirty (30) consecutive days.
D. If the equipment falls to meet the standard
of performance after ninety (90) calendar days
from the installation date, the Government may.
at Its option. request a replacement orterminate
the order In accordance with the provisions of
Paragraph 11 entitled 'Default'. FAR 52249 -8.
Incorporated by reference.
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TEAMS AND CONDMONS
132-6.132-11
E Maintenance charges shall apply beginning
on the first day of the successful performance
per•
F. The effectiveness level for a system Is coal
puled by dividing the operational use time by the
sure of that time plus system failure downtime.
G. The effectiveness level for an added, field
modified, substitute, or replacement machine is a
percentage figure determined by dividing the op-
eration,W use time of the machine by the sum of
that time plus downtime resufting from equipment
failure of the machine being tested, and. therefore,
the hours prescribed in Paragraph 4.0. are not
applicable.
H. When the system involves on -fine machines
which are remote to the basic Installation, the
required effectiveness level shall apply separately
to the system and to each remote machine, unless
the Government and HP agree otherwise. When
system configurations ordered by the Government
are so designed as to have characteristics which
woudd prevent a successful attainment of the
Standard of Performance, HP will advise the Gov -
emment in writing within sixty (60) days from HP's
receipt of order of any equipment which HP be-
lieves will not meet the Standard of Perfom%ance
and therefore will not be considered for purposes
of the Standard of Perfomtiance.
1. Operational use time for performance testing
for a system is defined as the accumulated time
during which the Central Processing Unit is In
actual operation including any interval of time be-
tween the start and stop of the Central Processing
Unit.
J. Operational use time for performance testing
for a machine added, field modified, substitute or
replacement machine is defined as the accumu.
lated time during which the machine is in actual
use.
K. System faiure downtime Is that period of
time when any machine In the system is inoperable-
due to equipment failure and not caused by any-
thing external to the system or the, G ovemmenrs
usage. -
L Meet a period of system dove, the
Gamrnrnertt may use operable• equipment when
such action does not interfere-wfih mandenanoe of
the Inoperable equipment. The entire system
will be considered down during such periods of
use.
M. Machine failure downtime for added, field
codified, substitute or replacement machines
after the system has completed a successftA
performance period Is that perod of time when
such machines are inoperable due to their fail-
ure and not caused by anything external to the
system or the Government's usage.
N. Downtime for each Incident shall start
from the time the Government makes a bona
fide attempt to contact HP's designated repre-
sentative at the prearranged contact point until
the system or machines) is returned to the
Government in proper operating condition, ex-
clusive of actual travel time required for HP's
maintenance personnel but not in excess of the
following hours per call: two hours where the
Government facility Is located within thirty miles
of a HP Primary Service Responsible Office,
Appendix E-, four hours If the Government in-
stallation is within one hundred miles of a HP
Primary Service Responsible Office and twenty -
four hours In all other cases.
O. During the performance period for a sys-
tem, a minimum of 100 hours of operational use
time wfth productive or simWated work will be
required as a basis for computation of the effec-
tiveness level. However. In computing the of
festiveness level, the actual- number of
operational use hours shall be used when in
excess of the minimum of 100 hours.
P. The Government shall maintain approprt -.
ate daily words to satisfy the requirements of
this Paragraph 4 and shall notify HP in witting of
the date of the first day of the suul per=
formanoe period.
0. Equipment shall not be accepted and no=
charges shall be paid until the standard of per--
formance is met. For purposes of equipment: -
waranty, the date of acceptance shall be the
first day of the successful performance period.'
For purposes of calculating any interest penalty'
under FAR 52.232 -25, Prompt Payment (APR
1989), the date of acceptance shall not be ear-'
tier than the date that the standard of perform- -
ance has been met
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the Inoperable equipment. The entire system
will be considered down during such periods of
use.
M. Machine failure downtime for added, field
codified, substitute or replacement machines
after the system has completed a successftA
performance period Is that perod of time when
such machines are inoperable due to their fail-
ure and not caused by anything external to the
system or the Government's usage.
N. Downtime for each Incident shall start
from the time the Government makes a bona
fide attempt to contact HP's designated repre-
sentative at the prearranged contact point until
the system or machines) is returned to the
Government in proper operating condition, ex-
clusive of actual travel time required for HP's
maintenance personnel but not in excess of the
following hours per call: two hours where the
Government facility Is located within thirty miles
of a HP Primary Service Responsible Office,
Appendix E-, four hours If the Government in-
stallation is within one hundred miles of a HP
Primary Service Responsible Office and twenty -
four hours In all other cases.
O. During the performance period for a sys-
tem, a minimum of 100 hours of operational use
time wfth productive or simWated work will be
required as a basis for computation of the effec-
tiveness level. However. In computing the of
festiveness level, the actual- number of
operational use hours shall be used when in
excess of the minimum of 100 hours.
P. The Government shall maintain approprt -.
ate daily words to satisfy the requirements of
this Paragraph 4 and shall notify HP in witting of
the date of the first day of the suul per=
formanoe period.
0. Equipment shall not be accepted and no=
charges shall be paid until the standard of per--
formance is met. For purposes of equipment: -
waranty, the date of acceptance shall be the
first day of the successful performance period.'
For purposes of calculating any interest penalty'
under FAR 52.232 -25, Prompt Payment (APR
1989), the date of acceptance shall not be ear-'
tier than the date that the standard of perform- -
ance has been met
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R. Operational use time and downtime shall be
measured in hours and whole minutes.
S. Should it be necessary. the Government may
delay the start of the performance period, but such
delay shall not exceed thirty (30) consecutive days;
therefore, the performance period must start no
later than the 31 st day after the installation period.
T. If this system failure Is the result of failure of
machines or programming aids which originated
from sources other than HP, such failure shall not
be counted as HP system downtime and HP shall
be paid for the services of its maintenance person-
nel at the rates provided in this schedule contract.
b. Program Testing and Compiling
Time
A. HP's proposals solicited for planned Instal-
lations shall. upon request, include a statement of
the total program testing and compiling time re-
quired for each program application area specified
by the Government to permit the Government to
use the equipment productively Immediately fol-
lowing the Installation date.
B. The program testing and compiling time
specified above shall be provided at charges be-
yond the scope of this contrail.
6. Technical Services
HP's technical personnel shall be available to
assist the Government in Implementation, review
and Improvement of existing data processing sys-
tems and In programming. development and im-
plementation of new systems Involving HP's
equipment. Charges for such service will be out-
side the scope of this schedule contract.
7. Site Preparation
A. Site preparation shall be fumished In writing
by HP as part of the equipment proposal. These
specifications shall be In such detall as to ensure
that the equipment to be Installed shall operate
efficiently from the point of view of environmenL
B. The Government shall prepare the she at Its
own expense in accordance with the specifications
furnished by HP.
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TERMS AND CONDITIONS
132 - 6.132 -11
C. HP shall Inspect the site. HP shall report
to the Government In writing the dates of the
Inspections, any rejections. the reasons there.
fore. and the final Inspection and acceptance.
D. Any alterations or modifications In site
preparation which are attributable to incom-
plete or erroneous specifications provided by
HP which would involve additional expense to
the Government shall be made at the expense
of HP.
E. Any such site alterations or modifxations
as specified In subparagraph d above which will
cause a delay in the Installation date will also
result In liquidated damages for equipment as
specified under Paragraph 3.
S. Uability for Injury to Persons
and /or Damage to Property
HP shall be liable for damages arising out of
Injury to the person and /or damage to the prop-
erty of the Govemment, employees of the Gov-
ernment. persons designated by the
Government for training, and other person(s)
designated by the Government for any purpose.
other than agents or employees of HP, prior to
or subsequent to acceptance, delivery, Installa-
tion and use of the equipment either at HP's site
or at the Government place of business pro-
vided that the injury or damage was caused by
the fault or negligence of HP.
9. Maintenance of Equipment
A. Maintenance of Government Owned
Equipment (132 -11)
1) General Provisions
HP shall provide maintenance (labor
and parts) at the prices shown in the pricelist
and shall keep the equipment In good operating
condition; and, subject to security regulations,
the Government shall provide HP access to the
equipment to perform maintenance service.
Maintenance service shall include the items of
equipment necessary to the maintenance of the
machine being serviced. Replacement parts
will be new or their equivalent; replaced parts
will become the property of HP.
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TERMS AND CONDITIONS
132-6,132-11
a. On -site Service
HP will travel to Government's site and
provide all labor. parts and materials necessary to
maintain the products covered under HP Suc-
cessUne service In flood operating condition. This
service includes:
(1) Repair Service
This service involves the diagnosis and
correction of product malfunctions and failures.
Repair service will commence during the period of
coverage and will continue uninterrupted, as long
as reasonable progress Is being made, until the
products are operational. if HP determines ad&
tional parts or resources are required, service will
be interupted and will resume as soon as these
parts or resources are avallable (the availability of
HP SuccessUne service levels at the time of order
may vary, depending on local resources). How-
ever, with Scheduled support work will com-
mence on the following business day.
(2) Preventive Maintenance (selected
HP products)
This service Includes cleaning, adjust-
ing, lubricating, inspecting, and testing products
that require preventive maintenance. HP will per-
form preventive maintenance on a mutually
agreed -upon schedule or coincident with repair
service.
(3) Engineering Improvements
HP may iron time to time make engi-
neering Improvement modifications which It
deems necessary to incorporate in the Govem-
ment's products. Such modific attiorts will be per-
formed at HP's expense on a mutually
agreed -upon schedule or coincident with repair
service or preventive maintenance.
(4) Site Environmental Survey
HP will periodically monkor the site
environment and notify the Customer of any re-
quired corrective actions.
(6) Extended Travel
HP can provide HP SuccessUne sere
be beyond tones 1. 2 and 3 only from an HP
Primary Support Responsible Office (SRO), Ap-
pendix E• Response times for tones 4. b. 6 and
beyond are specVW In Table 1 (Appendbc D).
There will be a charge for travel beyond Zone S
based on the distance to Customer location.
(6) Remedial Maintenance
Remedial Maintenance shaA be per.
formed during the period of coverage spwXted
in the order after notification that the equipment
Is Inoperative. HP shall provide the Govern-
ment with a designated point(s) of contact and
make arrangements to enable its maintenance
representative to receive such notlfu;aUm
(7) Service Calls
For 'On -Cali' service, HP mainte-
nance personnel shall arrive at the Govern-
ment's installation site during the principal
period of coverage within four (4) hour; for
equipment covered by Pdorky Support (02A)
and no later than the end of the next coverage
day for equipment covered by Next Day (02C).
alter notification by the Government that service
Is required for Government sites located within
a one- hundred mile radius (Zone 1.2 and 3) of
the Primary SROs defined In the Service Re-
sponsible Office List. Appendbc E. Except as
specffied herein and /or for causes beyond the
control of HP, I the maintenance persomel fag
to arrive at the Government's installation site
within these response times. HP shall, at the
Government's request. grant a credit In the
amount of 0.5 percent of the monthly mainte-
nance charge for the HP equipment affected for
each hour beginning with the scheduled time of
arrival (time of notification plus pens tted re-
sponse time as specifed above) and ending
with the actual time of antval. measured during
the period of coverage only. In no evert will the
total credit exceed 1 /30th of the total monthly
maintenance charge per calendar day. The
Government shalt immediately notify HP In writ -
Ing of Its claim for response time credit. speci-
fying the date of the incident and the number of
hours. claimed. Delay In gaining access to the
Government installation by HP persorunei (secu-
rity, lack of nearby parldng. access to the sys-
tem, etc.) will not be Included when deternnining
response time credits.
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(8) Malfunction Reports
HP shall furnish a malfunction Incident
report to the Installation after completion of each
maintenance call, upon request The report shall
Include, as a minimum. the following: Date and
time notified; Date and time of arrival; Type and
Model Number(s); Time spent for repair. Descrip-
tion of malfunction; Ust of Parts replaced; Addi-
tional charges, if applicable, used In effecting
repairs.
(9).HP Sponsored Modifications
HP's maintenance program is accom-
plished through replacement of major subassem-
blies which are maintained to HP's current revision
levels. Normally, these modifications are accom-
plished on repair of a malfunction. in cases where
HP requires modification of equipment during nor-
mal operation, It will be accomplished on a sched-
ule mutually agreed to by HP and the Government
Should the Government not allow the modification,
HP will require removal of the equipment from the
associated maintenance contract
(10) No Additional Maintenance
Charges
There shall be no additional mainte-
nance charges for Preventive maintenance, re-
gardless of when performed; Remedial
maintenance which has begun during the principal
period of maintenance or extension thereof, or
when HP was notified during the principal period
of maintenance or extension thereof of the need
for remedial maintenance; remedial maintenance
required within a forty -eight (48) hour period due
to a recurrence of the same malfunction; time
spent by Maintenance personnel at the site await-
ing other additional maintenance personnel
and /or delivery of part, etc., after a service call has
commenced; remedial maintenance required
when the scheduled preventive maintenance pro-
ceeding the malfunction had not been performed.
(11) Replacement Parts
There shall be no additional charges
for replacement parts, for repairs covered under a
monthly maintenance contracL
21
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TERMS AND CONDITIONS
132-6,132-11
(12) Maintenance Credit for Equip-
ment Malfunction
a) if a machine located within
one- hundred miles (Zones 1.2,3) of a HP Pri-
mary SRO remains Inoperative due to a mal-
function due to no fault of negligence of the
Government or due to no fault external to the
machine for a total of : (a) for a machine covered
by Priority Service (02A); a period of twelve
hours or more within the principal period of
maintenance coverage or extension thereof or
(b) for a machine covered by Next Day Service
(02C); a period of twenty -four hours or more
within the principal period of maintenance cov-
erage after HP Is notified at the contact point
HP will grant a credit to the Government for each
such hour in the amount of 0.5 percent of the
monthly maintenance charge for any HP ma-
chine covered by maintenance service on the
same order not usable as a result of the malfunc-
tion. Downtime for each Incident shall start
when the Government contacts HP and end
when the machine Is retumed to good operating
condition measured in hours elapsed during the
period of coverage only. In no event shall the
total credit exceed 1 /30th of the monthly main-
tenance charge for any calendar day. When
maintenance credit Is due, the total number of
creditable hours shall be accumulated for the
month and adjusted to the nearest half hour.
The Government shall immediately notify HP In
writing of its claim for maintenance credit speci-
fying the date the incident occurred and the
number of hours being claimed. Response time
forwhich credit was granted In accordance with
paragraph (7) shall not be included in the down-
time credit calculation.
Any delay In gaining access to
the Government facility or the equipment not
under the control of HP personnel (security,
lack of nearby parking, etc.) will not be included
In determining downtime credits.
b) Effectiveness level. Exclusive
the provisions of Paragraph (11)a) above. for
machines located within one-hundred miles
(Zones 1,2,3) of a Primary SRO, HP shall grant
a credit to the Govemment for any machine
covered by an orderfor maintenance which fails
to perform at the following effectiveness levels
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(8) Malfunction Reports
HP shall furnish a malfunction Incident
report to the Installation after completion of each
maintenance call, upon request The report shall
Include, as a minimum. the following: Date and
time notified; Date and time of arrival; Type and
Model Number(s); Time spent for repair. Descrip-
tion of malfunction; Ust of Parts replaced; Addi-
tional charges, if applicable, used In effecting
repairs.
(9).HP Sponsored Modifications
HP's maintenance program is accom-
plished through replacement of major subassem-
blies which are maintained to HP's current revision
levels. Normally, these modifications are accom-
plished on repair of a malfunction. in cases where
HP requires modification of equipment during nor-
mal operation, It will be accomplished on a sched-
ule mutually agreed to by HP and the Government
Should the Government not allow the modification,
HP will require removal of the equipment from the
associated maintenance contract
(10) No Additional Maintenance
Charges
There shall be no additional mainte-
nance charges for Preventive maintenance, re-
gardless of when performed; Remedial
maintenance which has begun during the principal
period of maintenance or extension thereof, or
when HP was notified during the principal period
of maintenance or extension thereof of the need
for remedial maintenance; remedial maintenance
required within a forty -eight (48) hour period due
to a recurrence of the same malfunction; time
spent by Maintenance personnel at the site await-
ing other additional maintenance personnel
and /or delivery of part, etc., after a service call has
commenced; remedial maintenance required
when the scheduled preventive maintenance pro-
ceeding the malfunction had not been performed.
(11) Replacement Parts
There shall be no additional charges
for replacement parts, for repairs covered under a
monthly maintenance contracL
21
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TERMS AND CONDITIONS
132-6,132-11
(12) Maintenance Credit for Equip-
ment Malfunction
a) if a machine located within
one- hundred miles (Zones 1.2,3) of a HP Pri-
mary SRO remains Inoperative due to a mal-
function due to no fault of negligence of the
Government or due to no fault external to the
machine for a total of : (a) for a machine covered
by Priority Service (02A); a period of twelve
hours or more within the principal period of
maintenance coverage or extension thereof or
(b) for a machine covered by Next Day Service
(02C); a period of twenty -four hours or more
within the principal period of maintenance cov-
erage after HP Is notified at the contact point
HP will grant a credit to the Government for each
such hour in the amount of 0.5 percent of the
monthly maintenance charge for any HP ma-
chine covered by maintenance service on the
same order not usable as a result of the malfunc-
tion. Downtime for each Incident shall start
when the Government contacts HP and end
when the machine Is retumed to good operating
condition measured in hours elapsed during the
period of coverage only. In no event shall the
total credit exceed 1 /30th of the monthly main-
tenance charge for any calendar day. When
maintenance credit Is due, the total number of
creditable hours shall be accumulated for the
month and adjusted to the nearest half hour.
The Government shall immediately notify HP In
writing of its claim for maintenance credit speci-
fying the date the incident occurred and the
number of hours being claimed. Response time
forwhich credit was granted In accordance with
paragraph (7) shall not be included in the down-
time credit calculation.
Any delay In gaining access to
the Government facility or the equipment not
under the control of HP personnel (security,
lack of nearby parking, etc.) will not be included
In determining downtime credits.
b) Effectiveness level. Exclusive
the provisions of Paragraph (11)a) above. for
machines located within one-hundred miles
(Zones 1,2,3) of a Primary SRO, HP shall grant
a credit to the Govemment for any machine
covered by an orderfor maintenance which fails
to perform at the following effectiveness levels
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TERMS AND CONDITIONS
132-6,132-11
during any calendar month: (a) 90% for a machine
covered by Priority Support (02A); (b) 85% for a
machine covered by Next Day Support (02C). The
effectiveness level for a machine Is computed by
dividing the Period of Coverage specified In the
order by the sum of that time plus machine failure
downtime as defined M paragraph (11)a). The
credit shall be a reduction of the total monthly
maintenance charges for the machine by the per-
centage figured determined by subtracting the ac-
tual effectiveness level percentage from the level
indicated herein. For example, If the effectiveness
level for a machine covered by 02A Is 8296, credit
would be 8%. Any downtime or response time for
which credit was granted In accordance with para-
graph (11)a) above shall not be included in the
effectiveness level computation.
c) Maintenance credits can only be
used by the Government If the system or equip-
ment is declared inoperative and no further use Is
made of the equipment. In the event the system is
declared inoperative by the Government due to: 1)
negligence or Improper operation; or2) the system
remaining inoperative because of the Government
designated system manager's failure to re -start the
system using standard HP system procedures; or
3) failure attributed to electrical. environmental, or
RFI problems; or 4) data communications equip-
ment and lines not supplied by HP; or 6) foreign
equipment not supplied by HP; or 6) application
software implemented by the Government; or 7)
malfunction of any HP furnished machine not cov-
ered by Systems Maintenance Service; or 8) non -
qualified device; then HP shall not be held
responsible for response time, maintenance, or
effectiveness level credits and the Government
agency will reimburse HP for charges Incurred In
Isolating the system problems outlined above.
(13) Separate Period of Coverage
A separate period of coverage may be
specified for each system when there are two or
more HP systems at the same Installation. The
Period of Coverage shall be determined by the
Government and may be extended upon seven (7)
calendar days written notice to HP.
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b. Remote Support Services (selected
HP products)
Prior to any necessary on-she assis-
tance, HP may use a qualified diagnostic mo-
dem to perform the following services:
(1) Remote Diagnostics
HP SuccessUne service will Include
the execution of HP programs. over a telephone
line to examine the Government's system, sys-
tem log files, and disk error gas to identify the
malfunctioning product. Diagnostics will be per-
formed only upon receipt of the Government's
authorization. On some occasions, replace-
ment parts will be shipped directly to the Gov -
emment for Installation.
(2) HP Predictive Support
HP SuccessUne service allows the
Government to use HP Predictive support pro-
prietary software, which reads and analyzes
system and peripheral error log fires and prints
a status report of the system's functioning. HP
Predictive Support software sends data to the
HP Response Center for further analysis and
.diagnosis. If HP determines that on -site action
Is needed, it will be performed as described in
clause 1)a.
a Product Warranty Upgrade
If HP SuccessUne service Is ordered
with Initial purchase of hardware products with
a ninety (90) day warranty or one (1) year return-
to-HP warranty, the level of service ordered or
the level of warranty coverage, whl lmw Is
better. will be provided during the on-rAe war-
ranty period. A one (1) year retum4o -HP war-
ranty must be converted to a ninety (90) day
on -site warranty to qualify.
d. Maintenance Services
The monthly maintenance charges set
forth in the Price Ust shall entitle the Govern-
ment to maintenance services during the period
of coverage specified for the products and as
ordered by the GovemmerL
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b. Remote Support Services (selected
HP products)
Prior to any necessary on-she assis-
tance, HP may use a qualified diagnostic mo-
dem to perform the following services:
(1) Remote Diagnostics
HP SuccessUne service will Include
the execution of HP programs. over a telephone
line to examine the Government's system, sys-
tem log files, and disk error gas to identify the
malfunctioning product. Diagnostics will be per-
formed only upon receipt of the Government's
authorization. On some occasions, replace-
ment parts will be shipped directly to the Gov -
emment for Installation.
(2) HP Predictive Support
HP SuccessUne service allows the
Government to use HP Predictive support pro-
prietary software, which reads and analyzes
system and peripheral error log fires and prints
a status report of the system's functioning. HP
Predictive Support software sends data to the
HP Response Center for further analysis and
.diagnosis. If HP determines that on -site action
Is needed, it will be performed as described in
clause 1)a.
a Product Warranty Upgrade
If HP SuccessUne service Is ordered
with Initial purchase of hardware products with
a ninety (90) day warranty or one (1) year return-
to-HP warranty, the level of service ordered or
the level of warranty coverage, whl lmw Is
better. will be provided during the on-rAe war-
ranty period. A one (1) year retum4o -HP war-
ranty must be converted to a ninety (90) day
on -site warranty to qualify.
d. Maintenance Services
The monthly maintenance charges set
forth in the Price Ust shall entitle the Govern-
ment to maintenance services during the period
of coverage specified for the products and as
ordered by the GovemmerL
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(1) Conditions of Service
HP shall be under no obligation to fur-
nish support services under this contract should
repair be required because of: (1) Improper use;
(2) natural disasters, such as flood or earthquake;
(3) strikes, riots, or acts of war or nuclear disaster,
(4) repairs, maintenance. modifications, or reloca-
tion and reinstallation made by other than HP
personnel or without HP's supervision and ap-
proval; (5) unusual shock or electrical damage.
accident, fire or water damage, neglect, air condi-
tioning failure. humidity control failure, a corrosive
atmosphere harmful to electronic circuitry, dam-
age during transportation by the Government, or
causes other than ordinary use; (6) failure by the
Government to maintain the she specifications rec-
ommended by HP.
Services which are required as a result
of the causes stated above shall be provided in
accordance with Special item (132 -15) and (132-
16).
(2) Exclusions
HP's maintenance services do not in-
clude: (1) operating supplies and consumabies;
(2) refinishing the products or furnishing materials
for that purpose; (3) electrical work external to the
products; (4) maintenance of accessories, attach-
ments or products not specified herein or on sub-
sequent orders, or (5) any other services not
specifically described herein.
2) Optional Services
HP provides the following optional sere
ices (subject to local resource availability) for an
additional charge. Per -call options require the
Government to have an open purchase order on
fie with HP specifying all persons authorized to
request these services. Charges for contractual
options will be added to monthly service charges.
a. Per -call Options
(1) After Coverage Hours Option
HP SuccessUne service may be ex-
tended for a fixed charge on a per -call basis for
hours and days beyond those coveted by the HP
SuccessUne service level selected by the Govern-
ment. All contractual Government customers may
request after -hours on -site assistance. Assistance
23
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TERMS AND CONDITIONS
132-6.132-11
Is subject to a $900 fee for calls received after
7:00 pm for Priority support government cus-
tomers and 5:00 pm for Next Day and Sched-
uled support
(2) Per -call Services
HP SuccessUne service govern.
ment customers who require support not cov-
ered by their agreement. such as de-Installation.
may purchase one -time services at the HP Suc-
cessUne per -call service rate. This rate oniy
applies to services performed on products cov-
ered by HP SuccessUne service. For products
not covered by HP SuccessUne Service Time
and Material Service its offered. See Table 2
(Appendix D).
b. Contractual Options
(1) Media Retention Service (se-
lected HP products)
This option waives HP's right to
maintain possession of a failed disk drive com-
ponent on which sensitive data Is stoned.
(2) Custom Coverage
Custom Coverage Is avaWe for
government customers who require non- stand-
ard coverage hours and /or response times on
a contractual basis. Uplifts for Custom Cover-
age are priced as an uplift to Priority support.
See Table 3, Appendix D.
3) Umltations of Service
a. Software and Network Support
Any maintenance services Involving
software or network - related problems will be
subject to HP's standard service rates unless
the products are covered by an appropriate
contractual software or network support serv-
ice.
b. Maximum Use Umhations
Products operated In excess of their
maximum usage rate (as specified In the data
sheet or operating manual) will not be covered
by HP SuccessUne service or Comprehensive
Maintenance Service but can be serviced at
HP's standard service rates.
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TERMS AND CONDITIONS
132-6, 132 -11
c. Obsolete Products
Under HP SuccessUne service and Com-
prehensive Maintenance Service, HP may cover
obsolete products that are beyond their specified
support period on a best - efforts basis.
d. No"P Media, Supplies, and Con -
sumables
Services do not include repairs to prod-
ucts caused by use of.non -HP media, supplies,
and consumables or such items not designed for
use with the products serviced under this Agree-
ment. if support services are required due to the
above causes, HP wGl provide such services at
HP's standard service rates.
e. Nonquallfed Devices
Services are provided for qualified de-
vices. Products not supplied or qualified by HP
and products for which the Govemment does not
allow HP to Incorporate engineering Improve-
ments wGl be considered nonqualified devices. The
Government Is responsible for removing nonquali-
fed devices to allow HP to service the qualified
devices. If performance of services Is made more
difficult or is Impaired because of a nonqualified
device, HP will charge the Govemment for the
Increased efforts at HP's standard service rates.
HP is not responsible for design flaws or compatl-
bil ty problems in qualified devices not supplied by
HP.
f. Interfaces and Accessories
HP may cover cabin connectors, ac-
cessories, and Interfaces under HP SuccessUne
service and Comprehensive Maintenance service
provided that the product in which they are used
Is covered at the same level of HP SuccessUne
service or Comprehensive Maintenance service.
g. HP Predictive Support
HP will not be responsible H HP Predictive
Support software does not Identify or remedy sys-
tem or peripheral problems prior to actual occur-
rence. -
h. Availability
The avallaWlty of HP SuccessUne serv-
ice and Comprehensive Maintenance service lev-
els at the time of order may vary. depending on
local resources.
24
4) Prerequisites
a. Minimum System Configuration
Except for systems capable of diag.
nostic self -test, HP SuccessUne service and
Comprehensive Maintenance service requires,
at a minimum, that a system include a central
processing unit, a peripheral capable of reading
standard HP diagnostics and verification tests,
and a peripheral which allows HP to fully interact
with the covered products. -
b. Uniform Coverage
The central processing unit and all HP
system products constituting the minimum sys-
tem configuration must be covered under the
same HP SuccessUne service and Comprehen-
sive Maintenance service level.
C. Connectors and Cables
All products covered under HP Suc-
cessUne service and Comprehensive Mainte-
nance service must be interconnected by
cables or connectors listed in the appropriate
HP documentation as compatible with the SPU.
For HP products not meeting this requirement,
service Is available at HP's standard service
rates.
d. Software Support
-All HP products for which execution of
diagnostic tests Is software - dependent must, at
a minimum, be covered by an HP software
support service, If available. that provides peri-
odic software updates. '
5) Government Responsibilities
a. Access
Government will provide HP with the
following:
(1) Access to the products covered
under HP SuccessUne service.
-(2) Adequate working space and
facli ties within a reasonable distance of the
products.
Scheduled support Government
Customer must designate a single work area
acceptable to HP at Government site. This area
must Include shelves or racks for the incoming
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and outgoing products, adequate open bench
work space. adequate power and lighting, and
access to a telephone. Government Is responsible
for performing the following functions before hav-
Ing a product serviced under Scheduled support:
a) Maintain a written log of model
number, serial number, and current failure symp-
toms. Be prepared to provide this information to
HP upon request before the scheduled visit
b) Locate all failed units to be re-
paired during a scheduled visit at the designated
work area before the HP customer engineer ar-
rives.
c) Cali HP the work day before the
day of the scheduled visit to provide Information
regarding the number and type of products requir-
ing repair.
(3) Access to and use of all Information
and facilities determined necessary by HP to serv-
Ice the products.
(4) Access to a qualified diagnostic
modem upon initiation of remote support (selected
HP products).
b. Service Calls
Prior to placing a service request with HP..
Government may be required to run HP- supplied
diagnostic programs.
c. Usage -Level Charges
Government w0l allow HP to Install or
remove usage meters on specified electrome-
chanical devices. Usage charges may be Invoiced
separately.
d. Operating Procedures
Government will follow routine operating
procedures as specified in the HP operating man-
ual for the products.
e. Operating Supplies
Government will provide HP service per -
sonnel with operating supplies and consumables
such as paper, magnetic tapes, ribbons, cards,
format tapes, disk cartridges, and such similar
Items as the Government would use during normal
operation.
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TERMS AND CONDITIONS
132-6,132-11
f. Confidential Information
Govemment Is responsible for the se-
curtty of Its proprietary and confidential Informa.
tion.
g. Data Reconstruction
Government is responsible for main-
taining a procedure externai to the products for
reconstruction of lost or attered files, data, or
programs.
h. Government Representative
A representative of the Government
must be present at Government's site at all
times when services are being performed by HP
on -site or by telephone.
1. Health Hazards
Government must notify HP If any
products covered under this Agreement are
being used In an environment which poses a
potential health hazard to HP personnel. HP
may require that such products be maintained
by Government's personnel under direct HP
supervision.
J. Remote Support (selected HP prod-
ucts)
Government wUi allow HP to keep sys-
tem and network diagnostic programs resident
on Government's system for the exclusive pur-
pose of performing diagnostics and mainte-
nance. This software Includes HP Predictive
Support and HP RemoteWatch. Government
customers with HP Predictive Support Software
must use the electronic data transfer capability
it provides to Inform HP of events Identified by
the software. Government acknowledges that
Government has no ownership interest In the
diagnostic and maintenance software provided
by HP and HP may remove these programs and
any HP-loaned modems upon termination of HP
SuccessUne service.
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TERMS AND CONDITIONS
132-6,132-11
k. Remote Support Configuration (se-
lected HP products)
Systems with remote support capability
must be configured by the Govemment to permit
access to one voice -grade telephone line and one
data - quality telephone line: both must have termi-
nations located near Govemment's system.
6) Uplift Charges
Alaska - The price of maintenance serv-
ices included in this pricelist will be uplifted by 30%.
Puerto Rico - The price of maintenance
services Included In this pricelist will be uplifted by
28%.
Custom Coverage, After Coverage Hours
Option and Extended Travel are not available in
Alaska and Hawaii
7) Specific Terms and Conditions Prior -
Ity Plus Support (02G)
In addition to the general terms and con-
ditions for HP SuccessUne service, the following
terms and conditions apply when the Government
selects Priority Plus support
a. Services Included
(1) Period of Coverage
HP will perform Priority Plus support
twenty4our (24) hours per day, seven ('l) days per
week. Including HP holidays. . -
(2) On -site Response Time
Priority Plus support provides four (4)
hour response for products located within HP
travel zones 1. 2, or 3, measured from an HP
Primary Support Responsible Office (SRO), Ap-
pendix E. Response time Is measured from the
time a service request Is received until the time HP
arrives at the Government's site. • Products which
are within HP travel zones 1, 2, or 3 of an HP
Secondary SRO may receive faster response than
from the HP Primary SRO, subject to local re-
source availability. .
a. Umitations
It
HP Primary SRO. Avapabllity beyond 200 miles
Is subject to local resource availability.
b. Prerequisites
(1) Customer must meet the HP.
specified minimum monthly billing for all hard-
ware and network contractual support at a
particular site in order to be eligible for Priority
Plus support at that site.
(2) Remote support If remote sup-
port Is available on the Govemment's equip-
ment, the Government must allow remote
access in order to receive Priority Plus support.
6) Specific Terms and Conditions Pri-
ority Support (02A)
In addition to the general terns and
conditions for HP SuccessUne service, the fol-
lowing terms and conditions apply when the
Government selects Priority support
a. Services Included
(1) Period of Coverage
HP will perform Priority support be-
tween 8:00 am and 9:00 pm pocal time for your
HP support office), Monday through Friday, ex-
cluding HP holidays.
(2) On -site Response Time
Priority support provides four (4)
hour response for calls received between 8:00
am and 5:00 pm for products located within HP
travel zones 1. 2, or 3, measured from an HP
Primary Support Responsible Office (SRO), Ap-
pendix E Response time is measured from the
time a service request Is received untl the time
HP arrives at Government's site. For calls re,-
calved after 5:00 pm, response Ume Is meas-
ured from 8:00 am the next business day.
Response times for products located In HP
travel zones 4, 5, and 6 are specified In Table 19
Appendix D. Products which are within HP
travel zones 1.2; or 3 of an HP Secondary SRO
may receive faster response than from the HP
Primary SRO. subject to local resource evall-
ability. -
(1) Travel Zones =
Priortty Plus support Is available ;for, `
Installed products located within 200 miles of an
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9) Specific Terms and Conditions Next
Day Support (02C)
In addition to the general terms and con-
ditions for HP SuccessUne service, the following
terms and conditions apply when the Govemment
selects Next Day support
a. Services Included
(1) Period of Coverage
HP will perform Next Day support be-
tween 8:00 am and 5:00 pm (local time for your HP
support office), Monday through Friday, excluding
HP holidays.
(2) On -stte Response Time
Next Day support provides next -day
response for products located within HP travel
zones 1.2, or 3, measured from an HP primary
Support Responsible Office (SRO), Appendix E.
Response times for products located In. HP travel
zones 4, 5, and 6 are specified In Table 1, Appen-
dix D. Response time Is measured In elapsed
coverage days from the day a service request is
received until the day HP arrives at the Govern-
ment's site. Products which are within HP travel
zones 1. 2, or 3 of an HP Secondary SRO may
receive faster response than from the HP Primary
SRO. subject to local iesource availability.
b. Optional Service
Per -call Improved Response Option
The following optional service can be pro-
vided by HP on a per -call basis (subject to local
resource availability) for an additional feted charge
of 5350.00. Per -call options require the Govem-
ment to have an open purchase order on fie with
HP specifying all persons authorized to request
these services.
For calls received between 8:00 am and
5:00 pm. Monday through Friday. excluding HP
holidays, response times are outlined In Table 4,
Appendix D. For calls received after 5:00 pm,
response Is measured from 8:00 am the next busi-
ness day. On a per -cab basis. HP can provide
Improved response after 5:00 pm Monday through
Friday, If the per -call Improved response option Is
purchased with the after coverage hours option.
27
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TERMS AND CONDITIONS
132-6,132-11
1o) Specific Terms and Conditions
Scheduled Support (02L)
In addition to the general terns and
conditions for HP SuccessUne service, the fol-
lowing terms and conditions apply when the
Govemment selects Scheduled support
a. Services Included
(1) Period of Coverage and Re-
sponse Time
A scheduled weekly visit will be
made by HP whenever the Government has
eligible products for repair. The day of the visit
will be mutually agreed upon by HP and the
GovemmenL Although the particular hour of
the visit cannot be specified. repairs will be
made between 8:00 am and 5:00 pm (local time
for your HP support office) on the scheduled
weekday, excluding HP holidays.
(2) Products Covered
Scheduled support covers all eligi-
ble products and their eligible accessories.
Scheduled support may be ex-
tended to cover additional eligible products at
any time by forwarding a completed product
addition form, signed by an authorized govern-
ment representative, to the appropriate HP Sup-
port Responsible Office (SRO), Appendix E
.. (3) Next -day Work to Completlon
Should HP be unable to repair all of
the malfunctioning products during a visit, HP
will return to the govemment site on the next
business day to continue with the repair activity
at no additional charge.
b. Optional Service
Per -call Improved Response Option.
The following optional service can be provided
by HP (subject to local resource milabiiity) for
an additional fixed charge. Per -call options re-
quire time Govemment to have an open pur-
chase order on file with HP specifying all
persons authorized to request these services.
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132-6,132-11
HP can provide next -day response on a
per -call basis. HP will respond at the Government's
site on the next HP workday when requests for
Improved response are received between 8:00 am
and 5:00 pm. HP will charge the Government the
zone charge applicable to the HP travel zone In
which the Government's site Is located.
c. Limitations
(1) Service Location
HP offers HP SuccessUne Scheduled
support from HP Primary and Secondary SROs to
government sites located In HP travel zones 1, 2,
and 3 as specified in Appendix E. HP will repair
products only at a specified site to be designated
by the Government at the time Scheduled support
Is ordered.
(2) Product Eligibility
Only designated products are eligible
for Scheduled support.
d. Prerequisites
Government Eligibility
The eligibility requirement for Scheduled
support is a 5500.00 per month minimum per site.
Only Scheduled hardware support monthly
charges qualify toward meeting the minimum re-
quirement The equipment being covered under
Scheduled support may be located anywhere
within a 12.5 mile radius and numerous repair
locations may be designated within the site.
e. Government Responsibilities
(1) Work Area . . :
The Government must designate a sin -
gfe work area acceptable to HP at the specified
site. This area must include shelves or racks for
incoming and outgoing products, adequate open
bench workspace, adequate power and lighting,
and access to a telephone. The work area must
be accessible within fifteen (15) minutes of the
arrival of HP at the specified site.
(2) Preparation
The Government is responsible for per-
forming the following functions before having a
product serviced under Scheduled support
28
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a) Maintain a written log of
model number, serial number, and current fail-
ure symptoms. This Information should be pro-
vided to HP upon request before the scheduled
visit.
b) Locate all failed units to be
repaired during a scheduled visit at the desig-
nated work area before the arrival of an HP
customer engineer.
c) Call HP on the workday before
the day of the scheduled visit to provide Infor-
mation regarding the number and type of prod-
ucts requiring repair.
11) Customer Return Repair Service
(2213)
a. Services Included
(1) Repair Service
HP will provide the following serv-
ices at designated HP Customer Service Cen-
ters. HP will provide all labor, parts and
materials necessary to maintain the workstation
and products covered under Customer Return
Repair Service in good operating condition. Re-
placement parts will be new or their equivalent;
replaced parts will become the property of HP.
Service will Include the diagnosis
and correction of product malfunctions and fail-
ures. Repaired products will be retested toverify
proper operation. Engineering improvement
modifications may be installed at the time of
repair. Services designed to minimize product
failure and extend useful product life, such as
cleaning, adjusting, lubricating, inspecting and
testing may also be performed at the time of
repair.
(2) Turnaround Time
Turnaround time for this service will
be three HP working days, except for Intermit-
tent failures which may require additional repair
time. Turnaround time Is measured in elapsed
days from the time the product Is received at the
Customer Service Center until return shipment.
For selected products which require transship-
ment to a central Service Center. turnaround
time is measured from time of receipt at the
central Service Center.
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(3) Return Shipment
HP will return the products at surface
rates to locations within the country where service
Is provided. If expedited shipping is requested,
these charges will be billed to the Government.
(4) Period of Coverage
Services are performed at designated
HP Customer Service Centers, Appendix E during
HP's normal business hours, 8:00 am. to 5:00
p.m., Monday through Friday, excluding HP holi-
days.
b. HP Customer Service Center Vol-
ume Service Agreement Discount Program
HP will provide a discount against the
total annual HP Customer Service Center charge
for hardware maintenance performed under 22B,
subject to the following:
(1) Qualifying Services
The discount will apply only to support
services ordered underthis schedule contract and
covered by 226, HP Customer Return service.
Services specifically excluded are all per4ncldent
services.
(2) Qualifying Volume of Services
a) All covered products must be
returned to a designated single repair center for
service.
b) All orders for support services
must be issued under this schedule contract.
Equipment repair services may be added or de-
leted providing thirty (30) days written notice of the
affected services and equipment Is given to the
designated HP Customer Service Center.
Charges for new services will be prorated for the
remainder of the agreement and Included in sub -
sequent Invoices.
c) Equipment that is still underwar-
ranty, or Is currently covered by an HP repair
agreement, or has been repaired within 90 days of
the signing of this agreement qualifies for coverage
under this agreement For equipment not meeting
the above qualifications, HP reserves the right to
bill the excess repair charges over 50 percent of
the equipment's annual service charge If the first
repair occurs within 90 days after coverage com-
mences.
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TERMS AND CONDITIONS
132-6,132-11
d) Government will be responsi-
ble, before coverage commences, for identify.
Ing model numbers and serial numbers of
equipment to be covered under this agreement,
anti for notrfying the appropriate HP Customer
Service Center in writing which equipment and
services are to be included. Only after written
confirmation by HP that the services requested
qualify underthe terms of this discount program
will the appropriate discount be applied.
e) HP will not grant retroactive
discounts for services that the Government has
not requested to be considered under this dis-
count program and the HP has not confirmed in
writing as being covered by this discount pro-
gram.
(3) Discounts
a) The applicable discount per-
centage Is determined using the total annual
maintenance charge for the qualified equip-
ment, as follows:
Total Annual Discount
Maintenance Charges Percentage
$0 -9,999 0%
$10,000- 24,999 5%
S25,000-49,999 7%
$50,000 and over 10%
b) The amount of discount will
be applied over a twelve (12) -month period and
Is equal to the aggregate annual maintenance
charges for all qualified equipment multiplied by
the appropriate discount percentage. The an-
nual discount amount will be prorated accord-
ing to the Government specified billing period,
and the prorated discount amount deducted
from the prorated service charges, with the net
amount being Invoiced, payable In advance.
c) Discounts will be applied to
the fast invoice Issued after HP's written confir-
mation that an aggregate volume of HP Cus-
tomer Return service business quaiified under
this program.
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TERMS AND CONDITIONS
132-6,132-11
d) If the applicable discount per-
centage changes during the twelve (12) -month
period due to additions or deletions of equipment
services, ensuing involces will be adjusted toapply
the new discount percentage for the remainder of
the twelve (12) -month period.
12) Network Startup (16A)
Network Startup (16A) is a per Incident
service that entities the Government to the services
outlined below. This service may be purchased for
a new network or to add new connections to an
existing network
a. Services provided by HP
(1) Scheduling and Coordination As-
sistance
HP will provide the Government with a
schedule that outlines the tasks and resources
required of HP. Government, and othervendors for
start up of the network The schedule will outline
Installation Implementation activitles to be per-
formed, a time frame for each activity, and the
responsible party.
(2) Network Configuration
HP HP will configure each newly installed
HP component of the network as specified In the
Government provided network design. HP will
work with the other network vendors to determine
configuration parameters, when necessary.
(3) Network Testing
HP will use standard tests to verify that
all major connections for which HP Network
Startup service was purchased communicate
property on the network If necessary, HP will
diagnose and Isolate any problems. HP will con-
tinue to work with the Government as long as
reasonable progress is being made, until all Imple-
mented connections are operational.
(4) Network Documentation
HP will provide the Government with
documentation of the network that Includes a net-
work map, detailed configuration Information, and
a list of the Government's HP support contacts and
non+iP support contacts. N avallable.
(5) Period of Coverage and Travel
HP will perform HP Network Startup
service between 8:00 am and 5:00 pm, Monday
through Friday, excluding HP holidays, for
products located In HP travel zones 1, 2, or 3,
within 100 miles of an HP Primary Service Re-
sponsible Office. Appendix E. Government
customers who request service outside of
standard hours will be subject to an additional
charge.
b. Umttations of Service
(1) Network Functionality
HP Network Startup service is lim-
ited to vertficatiora of network operation. This
service does not extend to the functionality of
any software applications running over the net-
work. Any assistance requested by the Govern-
ment which Is not described herein will be billed
on a time and materials basis unless the prod-
ucts are covered by an appropriate contractual
software or network support service.
(2) Implemented Connections
HP Network Startup service Is Iim-
Ited to implementation of only those connec-
tions which have been agreed upon by HP.
a Prerequisites
(1) Network Design
The Government must provide HP
with a complete and documented network de-
sign prior to commencement of Network
Startup service. The documented network de-
sign must include the following: 1) Physical
network map Identifying all communication
links 2) Description of all network hardware and
software 3) Description of all appllc bons utillz-
Ing the network
(2) Minimum Network Config uration
The Government must have at Isast
one HP CPU (HP1000, HP3000. or HPWW) on
the network " .
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(3) Additional Nodes
Prior to purchasing HP Network
Startup service for the addition of new nodes.
Government must allow HP to verify that the exist -
Mg network Is operating properly or that the net-
work is covered under HP NetAssure service of the
HP Network Support program. Network verifica-
tion can be purchased from HP on a time and
materials basis.
HP will make the final judgement as to
whether the Government adequately meets the
prerequisites for the services outlined herein.
d. Govemment's Responsibilities
(1) Access
Government will provide HP will ac-
cess to an use of all Government Information and
facilities determined necessary by HP to provide
HP Network Startup service.
(2) Operating Supplies
Government will provide HP service
personnel with operating supplies and consum-
ables such as paper, magnetic tapes, ribbons,
cards, format tapes, disk cartridges, and such
similar items as Government would use during
normal operation.
(3) Confidential Information
Government Is responsible for the se-
curity of its proprietary and confidential Informa-
tion.
(4) Data Reconstruction
Government Is responsible for main-
taining a procedure external to the products for
reconswction of lost or altered files, data, or pro-
grams.
(5) Government Representative
A representative of Government must
be present at Government's site at all times when
services are being performed by HP on -site or by
telephone.
(6) Health Hazards
Government must notify HP If any
products covered under this Contract are being
used In an environment which poses a potential
health hazard to HP personnel. HP may require
TERMS AND CONDITIONS
132-6.132-11
such products to be maintained by Government
t
under direct HP supervision.
13) NetAssure (168)
a. Services Included by Hewlett.
Packard
(1) Fault Isolation
HP will diagnose network problems
regardless of the source of the problem, as long
as reasonable progress Is being made, until the
problem is Isolated.
(2) Telephone Isolation
The Government's Network Opera-
tor or designated alternate may telephone the
HP Response Center when a problem occurs
with any part of the Government's network
which Is covered by HP NeL4ssure Service.
The hours of coverage fortelephone
assistance are from 7:00 a.m. to 9:00 p.rrL East -
em Standard Time, Monday through Friday,
excluding HP holidays. The maximum response
time for returning calls after telephone request
has been received Is two coverage hours.
(3) On -site Assistance
if the HP Response Center cannot
isolate the problem remotely, on -site resources
may be used.
Response time for on -site assis-
tance Is measured in elapsed coverage hours
from the time the HP support representative
arrives at the Government's site.
Once on site, the HP support repre-
sentative will work to completion of the task so
long as reasonable progress Is being made. The
on -sIte effort may be suspended to obtain addi-
tional resources, but will be resumed when they
become available.
The response time for on -site assis-
tance will be as follows:
a) For sites with HP systems or
HP network products covered under HP NetAs-
sure, response will be In accordance with the
hours of coverage of the HP hardware mainte-
nance agreement purchased for those prod-
ucts.
31
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TERMS AND CONDITIONS
132-6,132-11
b) For sites with no covered HP.
products, HP will respond on-she within one work -
Ing day of the HP Response Center dispatch re-
quest Hours of coverage are 8:00 a.m. to 5:00 p.m
(local time) at the HP Service Responsible Office,
Appendix E. Monday through Friday, excluding
HP holidays.
Travel charges and Increased re-
sponse time wilt be Incurred by Government cus-
tomers whose facilities are located more than 100
miles from the HP SRO(please see Table 4, Ap-
pendix D for travel charges).
(4) Muttivendor Problem Management
HP will help manage resolution of mul-
tivendor network problems as follows:
a) HP has developed working rela-
tionships with selected vendors through a joint
maintenance process if HP determines equipment
from a joint maintenance vendor is the cause of the
Government's network problem, HP will contact
the vendor directly for remote or on -site essls-
tance.
b) if HP determines that equipment
from a non -Joint maintenance vendor is the cause
of the Government's network problem, the Gov -
emmen t will make the Initial contact with the ven-
dor to have the equipment repaired. HP will work
with the Government and the vendor to assist In
getting appropriate parties to resolve the problem
(5) HP Remote Support Services
(Selected HP computers and data
communication products.) Prior to any necessary
on-she assistance, HP may use a qualified modem
to perform the following services:
a) Remote Diagnostics. This serv-
ice will Include the execution of diagnostic; and /or
configuration programs, via a telephone line, to
examine Government's network and /or systems.
Diagnostics will be performed only upon Govern-
ment's authortzation. Government Is responsible
for Implementing any temporary procedures re-
quested by HP while a permanent solution Is being
sought if HP determines that on -site actlorf Is
needed, it will be performed as described In clause
13)x.(3). -
32
1
b) HP Network Predictive Sup-
port HP NetAssure allows Govemment to use
HP's proprietary Network Predictive Support
software, which reads and analyzes selected
error logfiles and reports error trends. HP's Net.
work Predictive software will sand data to the
HP Response Center for further analysls and
diagnosis. If HP determines that on-she action
is needed, it will be performed as described In
clause 13)a.(3).
b. Optional Services
The following optional services may be
provided by HP for an additional charge.
(1) Additional HP NetAssure Caller
Option
This service allows one additional
authorized person to call the HP Response Cen-
ter and may be purchased for both the central
and additional sites.
(2) Extended Coverage Option
NP NetAssure coverage may be ex-
tended to additional hours and days of cover-
age, subject to special agreement by HP.
c. Limitations of Service
(1) HP Predictive Support
HP will not be responsible If Net-
work Predictive Support does not Identify or
remedy system or network problems prior to
actual occurrence.
(2) NonqualKed Devices, Configu-
ration
HP NetAssure service Is provided
for networks based upon HP's agreement as to
the network devices and configurations that
make up the network In the event that HP Is
unable to properly deliver HP NetAssure be-
cause the network has changed by addition of
devices or configurations not qualified or
agreed upon byHP, Government Y41 be respon-
sible for removing the devices or changing the
configurations upon request by HP. If perform-
ance of services Is made more difficult or Im-.
paired because of a nonqualified device or
configuration, HP will charge Government for
the Increased efforts at HP's standard service
rates.
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(3) Data Recovery
Data recovery services are not In-
cluded as part of HP NetAssure coverage, regard-
less of the cause of data loss. Customers
requesting such services will be charged HP's
standard service rates.
d. Prerequisites
(1) Callers and Training
The Government must Identify a Net-
work Operator and a designated altemate caller as
contacts for HP. These Individuals plus anyauthor-
Ized Additional Callers must be trained through
completion of appropriate HP training course(s) or
through equivalent experience.
(2) Minimum Network Configuration
The Government must have at Ieast
one HP CPU (HP1000. HP3000 or HP9000) on the
network
(3) Product Support
For each CPU on the network, the Gov-
emment must have at least HP Response Center
Support or Additional System Coverage, or the
equivalent, for all system software and Basic Sys-
tem Maintenance Service, or the equivalent, for all
system hardware.
(4) Operational Network
The Government's network must be
vedfied by HP to be fully operational before HP
NetAssure coverage begins. This prerequisite Is
automatically satisfied If HP NetAssure coverage
commences upon completion of HP Network
Startup. Otherwise, vertfication YAI be performed
by HP and billed at HP's standard service rates.
(5) HP Remote Support Services
Designated nodes must be configured
by Government for remote access via one voice -
grade telephone line and one dataquailty tele-
phone line. Both must have terminations near
designated nodes.
(6) Supported Connections
All network connections and products
covered under HP NetAssure must be agreed
upon by HP.
39
TERMS AND CONDITIONS
132-6,132-11
(7) Additional HP NetAssure Caller
The Government must purchase HP
NetAssure on Its network In order to qualify for
Additional HP NetAssure Caller..One Additional
HP NetAssure Caller product needs to be pur-
chased for each additional authorized caller.
HP reserves the right to make the
final judgment as to whether Government ade-
quately meets the prerequisites for the services
outlined herein.
a. Government's Responsibilities
(1) Three -Month Additional Cover-
age
When twelve months of HP NetAs-
sure service are ordered with HP Network
Startup, HP provides three additional months of
NetAssure free of change priorto paid coverage.
This three -month period begins at each she
upon completion of HP Network Startup. if the
Government terminates the order for paid cov-
erage for any reason during the fifteen-month
period, the Government agrees to reimburse HP
for each month of free service provided up to
that time.
(2) Service Calls
Prior to or after placing a service
request with HP, the Government will run HP or
non-HP product or network diagnostic self -test
programs, as appropriate. The Government
shall then contact the appropriate product ven-
dor If a spect is product Is found to be at fault.
Upon request from HP during a Service Call, the
Govemment shall enable, operate or disable the
HP -to-HP and /or HP- to- non-HP CPU data -
comm subsystem products.
(3) Network information
The Govemmerd shall Identify cur-
rent product version numbers and system con-
figuration Information for all products on the
network The Government must notify HP when
major topology changes occur on the network
(4) Government Resources
The Government shall coordinate
Internal Customer resources as determined
necessary by HP to provide HP NetAssure-
•
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v
TERMS AND C014D;TICNS
132-6.132-11
(5) Joint Maintenance Services
To take fall advantage of HP NetAssure
benefits, the Government must purchase and
maintain appropriate levels of product services
from joint maintenance vendor(s). If any.
B. HP ApolloUne Maintenance of Govem-
mont Owned Equipment (132 -11) and (132 -32)
1) Services Included by Hewlett- Packard
a. On -site Service
HP will travel to the Government's she
and provide all labor, parts, and materials neces-
sary to maintain the hardware covered under HP
ApolloUne support services In good operating
condition. Replacement parts Y41 be new or their
equivalent; replaced parts will become the prop-
erty of HP. These services include:
(1) Repair Service. This service In-
volves the diagnosis and correction of product
maffunctions and failures. Remedies may consist
of temporary procedures to be followed by the
Government while a pem*anent solution Is being
sought Repair service will commence during the
period of coverage and will continue uninter-
rupted. as long as reasonable progress is being
made, until the products are operational. If HP
determines additional parts or resources are re-
quired, service will be Interrupted and will resume
as soon as these parts or resources are available;
however, with ApolloUne Scheduled System Sup-
port service, work will commence on the following
business day.
(2) Preventive Maintenance(selected
products). This service includes cleaning, adjust-
ing, lubricating, -inspecting and testing products
that require preventive maintenance. HP will per-
form preventive maintenance on a mutually
agreed -upon schedule or coincident with repair
service.
(3) Engineering Improvements. HP
may from time to time make engineering Improve-
ment modifications that h deems necessary to
incorporate into the Government's products. Such
modifications will be performed at HP's expense
on a mutually agreed -upon schedule or coincident
with repair service or preventive maintenance.
34
(4) She Environmental Survey. HP
will periodically monitor the she environment
and notify the Government of any required cor-
rective actions.
(5) Extended Travel. HP can pro-
vide HP ApolloUne support services beyond
travel zones 1,2 and 3 only from an HP Primary
Support Responsible Office (SRO) see Appen-
dix E. Response times from zones 4,5.6, and
beyond are specified In Table 1, Appendix D.
There will be a Charge for travel beyond zone 5
based on the distance to the Government loca-
tion.
b. Operating System Software Sup-
port.
During coverage hours, the desig-
nated Government contact or aftemate may
telephone, toll -free, the HP Response Center
regarding the use of licensed Domaln /OS soft-
ware. HP Response Center personnel will assist
the Government In the use of such software by
identifying problems and supplying worka-
rounds, whenever possible. Assistance may In-
clude communications via a terminal from HP.
The maximum response time for returning calls
after a telephone request has been received Is
two (2) hours, unless otherwise specified.
(1) Coverage Hours. The hours of
coverage for telephone assistance, unless oth-
erwise specified, are from 8:30 am to 8:00 prn
eastemtime, Mondaythrough Friday, excluding
HP holidays.
(2) HP SupportUne Electronic Sup-
port HP SupportUne provides electronic call
submittal and database access. Calls that are
submitted via% HP SupportUne electronic call
submittal will be returned either by telephone or
electronically, per the Government's choice.
The Government may access HP's electronic
support databases and submit calls for up to sbc
(6) hours of total connect time per month for all
supported software. This access Is avallable
from 8:00 am to 9:00 pm eastern time, seven (7 )
days a week
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(3) Software Problem Reporting. The
Government may submit an HP service request If
a problem arises with the licensed Domaln/OS
software. HP will acknowledge receipt of the serv-
ice request and Inform the Government of its dis-
position of all reported problems. if the problem
reported Is of a critical nature. HP may provide a
workaround or patch, K available.
c. Three Months Additional Domain /OS
Coverage
If,twelve(12) months of either HP Apol-
IoUne system support service are ordered at the
time of system purchase, HP provides three (3)
additional months of Domaln /OS software support
free of charge. This three (3) month period begins
upon Installation of the supported Domain /OS
software, or on the thirty -first (31 st) day after deliv-
ery, whichever comes first If the Government ter-
minates the orderfor paid coverage forany reason
during this fifteen (15) month period, the Govern-
ment shall reimburse HP for each month of tree
service received.
d. Product Warranty Upgrade
If an HP ApolloUne support service Is
ordered at the time of system purchase, the level
of hardware service ordered or the level of hard-
ware warranty coverage, whichever Is better, will
be provided during the on -site warranty period.
e. Remote Support Services (selected
products)
All HP ApolloUne support services may
Include remote dial -In assistance provided the
Government has a qualified diagnostic modem
Diagnostics will be performed only upon receipt of
the Government's authorization. The Government
Is responsible for Implementing any temporary
procedures requested by HP white a permanent
solution Is being sought
2) Optional Services
HP provides the following optional serv-
Ices (subject to local resource availability) for an
additional charge.
3S
TERMS AND CONDITIONS
132-6,132-11
a. Per -call Options
Per -call options require the Govern.
ment to have an open purchase order on file
with HP, specifying all persons authorized to
request these services.
(1) After Coverage Hours Optional
Service: HP ApolloUne hardware support may
be extended on a per -call basis for hours and
days beyond those covered by the HP Apol.
IoUne system service selected by the Govern-
ment. The charge and response time will vary
depending on the time the service is requested
and which HP ApolloUne system service the
Government has purchased.
(2) Per -call Services: HP Apol.
IoUne customers who require hardware sup-
port not covered by this contract, such as
de- Installatlon, may purchase one -time services
at the HP ApolloUne per -call service rate. This
rate only applies to services performed on prod-
ucts covered by either HP ApolloUne system
support service.
b. Contractual Option
Media Retention Service (selected
products). This option waives HP's right to
maintain possession of a failed disk drive com-
ponent on which sensitive data Is stored.
Charges for this option Y41 be added to the
monthly service charges.
3) Umftations of Service
a. Non- Domaln /OS Software and Net.
work Support
Any maintenance services Involving
non- Domaln /OS software or network - related
problems will be subject to HP's standard serv-
Ice rates unless the products are covered by an
appropriate contractual software or network
support service.
b. Maximum Use Umitations
Products operated in excess of their
maximum usage rate (as specified In the data
sheet or operating manual) will not be covered
by HP ApolloUne support services and can only
be serviced at HP's standard service rates.
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a
TERMS AND CONDITIONS
132-6,132-11
c. Supported Domain /OS Software Ver-
sions
HP provides contractual support only for
the current and Immediately preceding versions of
Domain /OS software, and orgy when used with
hardware that is Included In HP- specified configu-
rations.
d. Access to HP Response Center
Use of the HP Response Center is limited
to the designated Government contact for Do-
main/OS and, I purchased, additional HP Re-
sponse Center callers. in the absence of the
designated Government contact, HP Response
Center access Is available to their designated ad-
temate.
e. Non-HP Media, Supplies and Consum-
ables
Services do not include repairs to prod-
ucts caused by use of non-HP media, supplies,
and consumables or such hems not designed for
use with the products serviced underthis Contract
If support services are required due to the above
causes, HP will provide such services at HP's
standard service rates.
f. Nonqualtiied Devices
Services are provided for qualified de-
vices. Products not supplied or qualified by HP and
products forwhich Government does not allow HP
to Incorporate engineering hnprovements will be
considered nonqualified devices.
The Govemment Is responsible for re-
moving nonqualffiod devices to allow HP to service
the qualified devices. If performance of services Is
made more difficult or is Impaired because of a
nonqualified device, -HP will charge the Govern-
ment for the Increased efforts at HP's standard
service rates.
g. Interfaces and Accessories
HP may cover cables, connectors, ac-
cessories, and interfaces under HP ApoiloUne
support services provided that the product In
which they are used Is covered by the same level
of HP ApolloUne support service.
36
4) Prerequisites
a. Minimum System Configuration
Except for systems capable of diag-
nostic solf -test, all HP ApolloUne support serv-
ices require, at a minimum, that a system
Include a central processing unt, a peripheral
capable of reading standard HP diagnostics
and vortfication tests, and a peripheral that al-
lows HP to fu11y Interact with the covered prod-
ucts.
b. Uniform Coverage
The central processing unit and all HP
system products constituting the minimum sys-
tem configuration must be covered under the
same HP ApolloUne support service level.
c. Connections Of Cables
All products covered under HP Apol-
loUne support services must be Interconnected
by cables or connectors listed In the appropriate
HP documentation as compatible with the cen-
tral processing unit. For HP products not meet -
Ing this requirement, service is available at HP's
standard service rates.
• -d. HP Apollollne Software Subscrip-
tion Service
The Government must purchase HP
ApolloUne Software Subscription service to re-
ceNe updates and the right to copy for the
operating system per the terms and cunditions
of the HP ApolloUne Software Subscription
service exhibit. All products forwhich execution
of diagnostic test Is software dependent must,
at a minimum, be covered by an HP ApolloUne
support service which provides periodic soft-
ware updates.
a. HP Supportline Electronic Support
To use HP SupportUne electronic sup-
port. Govemment must provide one data -qual -
Ity telephone line, one locally compatible
modem set for 1200 or 2400 baud, and an
HP- compatible terminal ortennlnal emtdator. In
addition to the equipment required for remote
support. Callers to HP SupportUne electronic
support must meet the same training require-
ments as the designated Government contact
.
0
L Designated Government Contact
The designated Government contact and
designated alternate must be trained through com-
pletion of the appropriate Apollo or HP training
course(s) or have equivalent experience. Use of
the HP Response Center Is limited to specified
callers.
g. Software Ucense
Both HP ApolloUne system support serve
lees may be purchased only for Domain /OS soft-
ware for which Government has acquired an
appropriate software license.
6) Government Responsibilities
a. Access
The Government will provide HP with the
following:
(1) Access to the products covered
under HP ApolloUne support services.
(2) Adequate working space and facill-
ties within a reasonable distance of the products.
(3) Access to and use of ad Information
and facilities determined necessary by HP to serv-
ice the products.
b. Service Calls
Priorto placing a service requestwtth HP.
the Government may be required to run HP-sup-
plied diagnostic programs.
c. Diagnostic Software (selected Prod-
ucts)
The Government will allow HP to maintain
system diagnostic programs resident on the Gov-
ernment's system for the exclusive purpose of
performing diagnostics. The Government acimow-
ledges that the Government has no ownership
Interest In this software and that HP will remove
these diagnostic programs and HP4oaned mo-
dems upon termination of this Agreement.
d. Usage-tevel Charges
The Government will allow HP to Install or
remove usage meters on specifled electrome-
chanical devices. Usage charges may be Invoiced
separately.
37
TERMS AND CONDITIONS
132-6,132-11
e. Operating Procedures
The Government will follow routine op-
erating procedures as specified in the HP oper-
ating manual for the products.
L Operating Supplies
The Government will provide HP serv-
Ice personnel with operating supplies and con -
sumables, such as paper, magnetic tapes,
ribbons, cards, format tapes, disk cartridges,
and such similar Items as Government would
use during normal operation.
g. Confidential Information
The Government is responsible for the
security of its proprietary and confidential Infor-
mation.
h. Data Reconstruction
The Government Is responsible for
maintaining a procedure external to the prod-
ucts for reconstruction of lost or altered files,
data, or programs.
L Government Representative
The Government shall designate a
service contact and alternate to be the primary
interface with HP in connection with the services
performed under this exhibtL Contact shall inftl-
ate all requests for service. Contact or their
designee must be qualified and authorized to
communicate all necessary information and
shall be present at the Government's site at all
times when services are being performed by HP
on-site or by telephone.
J. Health Hazards
The Government must notify HP 6 any
products covered under this Agreement are
being used In an environment that poses a
potential health hazard to HP personnel. HP
may require that such products be maintained
by the Government's personnel underdirect HP
supervision.
k Telecommunications Charges
The Government Is responsible for all
telecommunications charges associated with
using HP SupponLine electronic support.
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TERRAS AND CONDITIONS
132-6.132-11
I. Technical Information
The Government Is responsible for ensur-
ing that any HP technical Information received Is
available only to the Government's employees ex-
clustvely for the maintenance of products subject
to this exhibit.
6) Specific Terms and Conditions for
HP Apollol-ine Priority System Support
Service (02R)
In addition to the general terms and con-
ditions for the HP ApolloUne support services, the
following terms and conditions apply whsn the
Government selects HP ApolloUne Priority System
Support service.
a. Services Included
(1) Period Of Coverage
HP will perform HP ApolloUne Priority
System Support service between 8:00 am and 9:00
pm (local time for your U.S. HP support office).
Monday through Friday, excluding HP holidays.
(2) On -she Response Time
HP ApoiloUne Priority System Support
service provides four (4) hour response for hard-
ware service, for calls received between 8:00 am
and 5:00 pm, for products located within HP travel
zones 1.2, or 3. Travel zones are measured from
an HP Primary Support Responsible Office (SRO),
as specified In Appendix E Response time Is
measured from the time a service request Is re-
ceived until the time HP arrives at Government's
site. For calls received after 5:00 pm, response
time Is measured from 8:00 am the next business
day. Response times for products located in HP
travel zones 4,5, and 6 are specified In Table 1,
Appendix 0. Products that are within HP travel
zones 1,2, or 3 of an HP Secondary SRO may
receive faster response than from the HP Primary
SRO, subject to local resource availability.
'» Specific Terms and Conditions for
HP Apollol Ine System Support Service
(02S) ..
In addition to the general terms and con-
ditions for the HP ApolloUne support services, the
following terms and Donditions apply when •.he
38
Government selects HP ApolloUne System
Support service.
a. Services Included
(1) Period of Coverage
HP will perform HP ApolloUne Sys-
tem Support service between 8:00 am and 5:00
pm (local time for your U.S. HP support office),
Monday through f riday, excluding HP holidays.
(2) On-she Response Time
HP Apollol -ine System Support
service provides next -day hardware service re-
sponse for products located within HP travel
zones 1,2, or3. Travel zones are measured from
an HP Primary Support Responsible Office
(SRO), as specified in Appendix E Response
times for products located within HP travel
zones 4,5. and 6 are specified In Table 1, Ap-
pendix D. Response time Is measured in
elapsed coverage days from the day a service
request is received until the day HP arrives at
Government's site. Products that are within HP
travel zones 1,2, or of an HP Secondary SRO
may receive faster response than from the HP
Primary SRO, subject to local resource avail-
ability.
b. Optional Service
Per -call Improved Response Op-
tlonal Service.
This optional service can be provided
by HP on a per -call basis (subject to local re-
source availability) *for an additional fixed
charge. This optional service requires Govern-
ment to have an open purchase order on file
with HP, specifying all persons authorized to
request these services.
For calls received between 8:00 am
and 5:00 pm, Mondaythrough Friday, excluding
HP holidays, response limos are outlinod In
Table 4, Appendix D. For ells received after
5:00 pm, response time Is measured from 8:00
am the next business day. On a per-call basis,
HP can provide Improved response after 5:00
pm Monday through Friday, 8 the per -call Im-
proved response optional service is purchased
with the after coverage hours optional service.
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8) Specific Tema and Conditions HP .
ApolloUne Scheduled System Support
Service (021)
In addition to the general terms and con-
ditions for the HP ApolloUne support services, the
following terms and conditions apply when Gov -
emment selects HP ApolloUne Scheduled System
Support service.
a. Services Included
(1) Period of Coverage and Response
Time
A scheduled weekly visit will be made
by HP whenever Government has eligible products
for repair. The day of the visit will be mutually
agreed upon by HP and the Government Al-
though the particular hour of the visit cannot be
specified, repairs will be made between 8:00 am
and 5:00 pm (local time for your HP support office)
on the scheduled weekday, excluding HP holi-
days.
(2) Products Covered
HP ApolloUne Scheduled System
Support service covers all eligible products and
t.-eir eligible accessories.
HP ApolloUne Scheduled System
Support service may be extended to cover addi-
tional eligible products at any time by forwarding
a completed product addition form, signed by an
authorized Government representative, to the ap-
propriate HP Support Responsible Office, Appen-
dix E.
(3) Next -day Work to Completion
Should HP be unable to repair all of the
malfunctioning products during a visit. HP will re-
tum to the Government site on the next business
day to continue with the repair activity at no addl-
Ux-d charge.
b. Operational Service
Per -call Improved Response Optlon
This optional service can be provided by
HP (subject to local resource availability) for an
additional fixed charge. Per -call options require
Government to have an open purchase order on
fie with HP specifying all persons authorized to
request these services.
39
r
TERMS AND CONDITIONS
132-6,132-11
HP can provide next -day response on
a per-call basis. HP will respond at Govern-
ment's site on the next HP workday when re-
quests for Improved response are received
between 8:00 am and 5:00 pm. HP will charge
Government the zone charge applicable to the
HP travel zone In which Government's site is
located.
c. Limitations
(1) Service Location
HP offers HP ApolloUne Scheduled
System Support service from HP Primary and
Secondary Support Responsible Offices to
Government sites located in HP travel zones 1,
2, and 3 as specified In Appendix E. HP will
repair products only at a specified site to be
designated by Government at the time HP Apol-
IoUne Scheduled System Support service Is
ordered.
(2) Product Eligibility
Only designated products are eligi-
ble for HP ApolloUne Scheduled System Sup-
port service.
d. Prerequisites
Government Eligibility
HP ApolloLlne Scheduled System
Support service is only avallable for Customers
meeting a minimum monthly charge.
e. Government Responsibilities
(1) Work Area
Government must designate a sin-
gle work area acceptable to HP at the specified
site. This area must include shelves or racks for
Incoming and outgoing products, adequate
open bench workspace, adequate power and
lighting, and access to a telephone. This work
area must be accessible within fifteen (15) min-
utes of the arrival of HP at the specified site.
(2) Preparation
Government Is responsible for per-
forming the following functions before having a
product serviced under HP ApolloUne Sched-
uled System Support service:
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TERMS AND CONDi ONS
132-8, 132 -11
a) Maintain a written log of model
number, serial number, and current failure symp-
toms. This Information should be provided to HP
upon request before the scheduled visit.
b) Locate all failed units to be re-
paired during a scheduled visit at the designated
work area before the arrival of an HP customer
engineer.
c) Call HP on the workday before
the day of the scheduled visit to provide informa-
tion regarding the number and type of products
requiring repair.
9) Customer Service Discount Plans
a. Major Site Credit Program
HP shall grant the Government a credit
against the monthly charges for hardware mainte-
nance at qualifying sites, subject to the following
terms.
(1) Qualifying Services
The credit will apply only to support
services catered by one or more of the following:
a) HP SuccessUne service- Priority
(02A), Next Day (02C), Priority Plus (02G) and
Scheduled (02L) •
b) HP ApolloUne Priority System
Support service (02R), HP ApoiloUne System
Support Service (02S) and HP ApolloUne Sched-
uled System Support service (02T)
c) Comprehensive Maintenance
Service
Services specifically excluded are
HP Customer Return services (2213) and all per4n-
cident services such as after coverage hours and
per -call Improved response options, time and ma-
terials, or any service subject to any other HP credit
or discount ,
(2) Qualifying Sites
A Major Site Is defined as a group of
Government faclaftles located In a geographic area
encompassed by a radial distance of not more
than twelve- and-one -twN (12.5) miles. HP and the
Government shaft agree upon Government facul-
ties that form a Major She. Once defined, the
Government's fadlfties constituting a Major She
shall be listed on a designated she list that shall
remain unchanged until the next annual anniver-
sary of the service contract. at which time it may
be redefined.
(3) Credits
a) The appropriate credit per-
centage shall be determined once a year for
each qualifying she based on Table I below.
Table I
SuccessUne/
Total Monthly Comprehensive ApolloUne
Maint. Chg. Credit % Credit %
$0 to 10,200
0%
0%
10,201 to 14,300
w
10%
14,301 to 19,100
10%
15%
remain unchanged until the next annual anniver-
sary of the service contract. at which time it may
be redefined.
(3) Credits
a) The appropriate credit per-
centage shall be determined once a year for
each qualifying she based on Table I below.
Table I
SuccessUne/
Total Monthly Comprehensive ApolloUne
Maint. Chg. Credit % Credit %
$0 to 10,200
0%
0%
10,201 to 14,300
5%
10%
14,301 to 19,100
10%
15%
19,101 to 28,750
15%
20%
28,751 to 102,200
20%
25%
102,201 and over
25%
30%
b) If the total monthly mainte-
nance charges for qualifying sites are within ten
percent (10%) of the next higher credit level,
then HP shall include potential service revenues
it will receive from the government's planned
capital equipment installations within the Major
She during the next contract year. Such plans
must be known by HP In advance and HP must
confirm that the Government has committed to
such planned purchases. Should, In HP's opin-
ion, such expected revenues appear to cause
an increase to the next credit level early In the
year, then HP shall, at its sole discretion, author -
tze such increased level to be effective on the
anniversary date of the hardware service con -
tract
c) Credit percentages shall be-
come effective on the annual anniversary of the
hardware service contract and remain un-
changed for one (1) year. The appropriate
credit for each Major Site shall be applied to all
orders Issued forthe Major Site during that year.
b. Help Desk Credit Program
HP's Help Desk Credit Program offers
a credit against the monthly charges for hard -
ware maintenance, when the following terms
are met -
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(i) Ounlitying Services
The credit will apply only to support
services covered by one or more of the following:
a) HP SuccessUne service - Priority
(02A), Next Day (02C), Priority Plus (02G), and
Scheduled (02L)
b) HP ApolloUne Priority System
Support service (02R), HP ApolloUne System Sup-
port service (02S), and HP ApolloUne Scheduled
System Support service (02T)
c) Comprehensive Maintenance
Service
(2) Eligibility for Credit
a) To be eligible for Credit under
Ws Program. Government shall establish a central
support site for all products on the Master Equip-
ment Ust ('Equipment') which meets the following
requirements:
1. The she wilt operate a 'HELP
DESK' staffed with personnel capable of verifying
by telephone that a hardware malfunction has oc-
curred. This Help Desk will receive all mainte-
nance request calls from the end user, verify the
Equipment has malfunctioned, contact the appro-
priate HP dispatch center and provide the HP
assigned service contract number, 'System Han-
dle', and /or mode Identification Number (I.D.),
symptoms of the problem and the person to be
contacted.
2. The she must have an HP system
with the capability of executing application soft.
ware as required to emulate and Isolate problems
reported by Government's users. HP software
ktstalled on this system shall be supported under
an appropriate HP Software Support Service.
Each additional system or node supported by this
central system shall be under the appropriate HP
software support service for such additional sys-
tems or nodes.
3. HP and Government shall mutu-
ally develop an 'Operational Support Plan' de-
scribing the duties, staff qualifications, training and
operational hours of Government's central support
site.
b) HP and the Government shall
develop a'Master Equipment Ust' containing the
model numbrur, serial number and location of all
41
TERMS AND CONDMONS
132-6.132-11
equipment to receive credit. Equipment not
fisted on the Master Equipment Ust is not eligi-
ble for credit. Equipment of a different model
number may be added to this list by mutual
agreement between HP and the Government.
The Government may request additions by pro.
viding 30 day notice to HP.
c) Government's total monthly
maintenance charges for qualified services
prior to application of the Credit must reach an
annualized rate of not less than $50,000 within
a period of six (6) months of the effective date
of this Program. Thereafter, HP may, at Its
option, extend the sbc (6) month period or dis-
continue the Help Desk Credit if the Equipment
does not at all times have monthly maintenance
charges equal to or greater than an annualized
rate of $50,000 at list prices.
d) To be eligible for the Credit.
Government agrees that all listed Equlpmentwill
continue to be maintained throughout the term
of this schedule contract unless Government
decides to sell or discontinue use of said Equip-
ment.
(3) Credits
a) As long as the Government
meets the requirements set out In Paragraph
(2), HP will grant an annual Credit of ten percent
(10%) (for HP SuccessUne and Comprehensive
service) or fifteen percent (15%) (for HP Apol-
IoUne service) of the Total Monthly Mainte-
nance charge, Including Contractual'Uplifts' for
travel or extended coverage If applicable, for
each order. This Help Desk Credit shall be
added to the Major Site Credit percentage as
appropriate.
b) The monthly maintenance
charge multiplied by the total applicable credit
percentage gives the amount of the credit for
the current month That amount v4I be de-
ducted from the monthly charge for each order
and the net amount will be invoiced.
c) Credits will be applied to the
first Invoice issued after HP's written confirma-
tion that an order qualifies under this program.
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TERMS AND CONDMONS
132-6.132-11
equipment to receive credit. Equipment not
fisted on the Master Equipment Ust is not eligi-
ble for credit. Equipment of a different model
number may be added to this list by mutual
agreement between HP and the Government.
The Government may request additions by pro.
viding 30 day notice to HP.
c) Government's total monthly
maintenance charges for qualified services
prior to application of the Credit must reach an
annualized rate of not less than $50,000 within
a period of six (6) months of the effective date
of this Program. Thereafter, HP may, at Its
option, extend the sbc (6) month period or dis-
continue the Help Desk Credit if the Equipment
does not at all times have monthly maintenance
charges equal to or greater than an annualized
rate of $50,000 at list prices.
d) To be eligible for the Credit.
Government agrees that all listed Equlpmentwill
continue to be maintained throughout the term
of this schedule contract unless Government
decides to sell or discontinue use of said Equip-
ment.
(3) Credits
a) As long as the Government
meets the requirements set out In Paragraph
(2), HP will grant an annual Credit of ten percent
(10%) (for HP SuccessUne and Comprehensive
service) or fifteen percent (15%) (for HP Apol-
IoUne service) of the Total Monthly Mainte-
nance charge, Including Contractual'Uplifts' for
travel or extended coverage If applicable, for
each order. This Help Desk Credit shall be
added to the Major Site Credit percentage as
appropriate.
b) The monthly maintenance
charge multiplied by the total applicable credit
percentage gives the amount of the credit for
the current month That amount v4I be de-
ducted from the monthly charge for each order
and the net amount will be invoiced.
c) Credits will be applied to the
first Invoice issued after HP's written confirma-
tion that an order qualifies under this program.
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TERMS AND CONDITIONS
132-6,132-11
(4) Responsibilities of the Government
ra) Government will send all orders
for service qualifying under this program to the
agreed -upon central HP office as designated on
the appropriate Master Equipment List
b) Government will provide HP with
a list of Government's technical personnel that HP
can contact when assistance Is needed.
9) HP Comprehensive Maintenance
Service
a. Services Included
HP Comprehensive Maintenance service
will provide the following features and services:
1. On-she services, Including repair, pre-
ventive maintenance (select products), engineer-
ing Improvements, and a she environmental
survey.
2. HP Predictive Support software (select
products).
3. Remote support (select products).
4. Software telephone assistance.
S. HP SupportUne electronic support
6. Critical on -site assistance for software
and hardware problems.
7. Software problem reporting.
8. Software license for updates.
9. Software and reference manual up-
dates, including the software status bulletin and HP
communicator newsletter.
10. Proactive software patch tapes (se-
lect products).
11. One copy of and the right to use
firmware updates as available.
12. Multivendor network fault Isolation
and problem management (select products).
13. Telephone assistance for communi-
cations using network Interconnect devices (select
products).
14. Automatic new product add-on.
15. Account-assigned contract adminls-
trator.
.42
16. Account - assigned HP support
consultant and technical reviews (optional, se-
lect products).
17. Software update Installation (op-
tional).
18. Additional HP Response Center
caller (optional).
Services included as well as optional
services will be provided pursuant to the speci-
fications set out In the applicable data sheet for
HP Comprehensive Maintenance service.
b. Contract Management Policies
(1) Three (3) Months of Additional
Software Coverage
When the Government orders
twelve (12) months of HP Comprehensive Main-
tenance service with the system, HP provides
three (3) additional months of software support
free of charge. This period begins upon Instal-
.lation of the supported software or on the thirty-
first (31st) day after delivery, whichever comes
first If the Government terminates the order for
paid coverage for any reason during this fifteen
(15) month period, the Government will reim-
burse HP for each month of free service re-
calved.
When ordering an HP Comprehen-
sive Maintenance service that includes network
coverage with the system purchase, the Gov-
ernment must also order HP Network Startup
service or must have HP verity the. network to
receive three (3) months of additional network
coverage. This period begins upon completion
of HP Network Startup service.
(2) Product warranty Upgrade
If the Government orders HP Com-
prehensive Maintenance service at the time of
hardware purchase, HP provides the level of
service ordered or the level of warranty cover-
age, whichever is better, during the on-she war-
ranty period. A one (1) year retum -to-HP
warranty will be converted to a ninety (90) day
on -site warranty.
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(3) Automatic New Product Add-on
Under Comprehensive Maintenance
servloe, the Government customer authorizes HP
to automatically provide support for a new product
after warranty expires and to charge the Govern-
ment the Increased amount If that support Is avail-
able under this GSA contract. Billing for the
coverage of add-on products begins at the end of
any HP- specified hardware warranty period or
when a software product Is Installed.
c. Limitations of Service
(1) Supported Software Versions
HP provides contractual support orgy
for the current and Immediately preceding ver-
sions of software, and only when used with hard-
ware that Is included in HP-specific configurations.
For commercial Pes, HP provides contractual sup-
port only for software versions that are specifically
documented as supported on a particular PC
model.
(2) Access to the HP Response Center
HP Response Center use Is limited to
the system manager for the operating system and
subsystem software; if applicable, the network op-
erator for the network; H applicable, the application
software manager(s) for each family of HP appli-
cation software; and H purchased, additional HP
Response Center callers. In the absence of any of
these managers, the HP Response Center Is avall-
able to their designated aftemates and, H applica-
ble, during the hours of extended telephone
assistance, to the designated extended-hours al-
ternate.
(3) Source Code Support
For HP source code software covered
under HP Comprehensive Maintenance service,
assistance Is limited to problems that can be dupli-
cated on the current version of the object code of
the particular software. HP charges the Govern-
ment at HP's standard service rates for any other
assistance required.
(4) HP Comprehensive Maintenance
Service without Network Coverage
Support for HP network software pro-
viding muttivendor node connectivity or operating
over network Interconnect devices Is limited to
43
TERMS AND CONDITIONS
132-6,132-11
software update materials, unless network cov-
erage is purchased.
The price adjustment for Compre-
hensive Maintenance service without network
coverage Is the price shown In the price list less
5%.
(5) Travel Zones
Government Agencies with sites lo-
cated beyond 100 miles of any HP Primary
Support Responsible Office may be subject to
travel charges, longer response times, and re-
duced coverage hours. Availability of some
levels of coverage is based on mileage from an
HP Support Responsible Office, Appendix I-
(6) Exclusions
HP Comprehensive Maintenance
service does not include assistance that in-
volves program development coding. Isolation
of coding problems. Implementation assis-
tance, data recovery regardless of the cause of
data loss, or problems and Investigation time
relating to the use of privileged mode code of
HP 3000 systems. HP Comprehensive Mainte-
nance service does not include consulting un-
less the account - assigned HP support
consultant option has been purchased.
HP Comprehensive Maintenance
service Is not a substitute for any formal Gov -
emment education course. HP may perform
these services at HP's standard service rates.
d. Prerequisites
(1) Software Updates
The Government must select. H
available, the appropriate media -designating
option one time for each software product cov-
ered under HP Comprehensive Maintenance
service, including PC software whose function-
ality depends on software residing on the sys-
tems covered by HP Comprehensive
Maintenance service. This prerequisite does not
apply to commercial PC systems or products
for which the Government has already pur-
chased HP's software update materials on an-
other system in the Government's facalty.
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TERMS AND CONDITIONS
132-6,132-11
software update materials, unless network cov-
erage is purchased.
The price adjustment for Compre-
hensive Maintenance service without network
coverage Is the price shown In the price list less
5%.
(5) Travel Zones
Government Agencies with sites lo-
cated beyond 100 miles of any HP Primary
Support Responsible Office may be subject to
travel charges, longer response times, and re-
duced coverage hours. Availability of some
levels of coverage is based on mileage from an
HP Support Responsible Office, Appendix I-
(6) Exclusions
HP Comprehensive Maintenance
service does not include assistance that in-
volves program development coding. Isolation
of coding problems. Implementation assis-
tance, data recovery regardless of the cause of
data loss, or problems and Investigation time
relating to the use of privileged mode code of
HP 3000 systems. HP Comprehensive Mainte-
nance service does not include consulting un-
less the account - assigned HP support
consultant option has been purchased.
HP Comprehensive Maintenance
service Is not a substitute for any formal Gov -
emment education course. HP may perform
these services at HP's standard service rates.
d. Prerequisites
(1) Software Updates
The Government must select. H
available, the appropriate media -designating
option one time for each software product cov-
ered under HP Comprehensive Maintenance
service, including PC software whose function-
ality depends on software residing on the sys-
tems covered by HP Comprehensive
Maintenance service. This prerequisite does not
apply to commercial PC systems or products
for which the Government has already pur-
chased HP's software update materials on an-
other system in the Government's facalty.
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TERMS AND CONDITIONS
132-6,132-11
(2) Software Ucenses
The Government can purchase HP
Comprehensive Maintenance service only for HP
software for which the Government has acquired
an appropriate HP software license.
(3) Designated Callers and Training
Requirements
The following contacts for HP must be
designated and tralned through completion of the
appropriate HP training courses, outside the
scope of this contract, as defined by HP: system
manager and aftemate; extended hours alternate;
N applicable, network operator and alternate; N
applicable, application software manager and al-
ternate; N applicable, additional HP Response Cen-
ter callers. Orgy the designated callers can use the
HP Response Center.
(4) Remote Support
For HP to provide remote support, the
Government must provide access to a qualified
modem, as well as access to one voice -grade
telephone line and one data - quallty telephone line
with terminations near the system. if HP cannot
access the telephone lines remotely. HP may
charge standard service rates N on -site service Is
needed. The Government can access HP Support-
Une using a modem or the Internet.
(5) HP SupportUne
To use HP SupportLine electronic sup-
port through modem access, the Government
must provide one data -qualfty telephone line, one
locally compatible modem set for 1200, 2400, or
9600 baud (9600 -baud access is only available
through CompuServe), and an HP- compatible ter-
minal orterminal emulator, In addition tothe equip-
ment required for remote support above. Internet
access Is available to Government agencies who
are authorized by NSFNET to use Internet Callers
to HP SupportUne electronic support must meet
the same training requirements asthe system man-
ager.
(e) Ordering Options
The Government must purchase the
HP Comprehensive Maintenance service product
optlon(s) that correspond to the Government's
processor. number of maximum users, and appli-
cation software.
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f.—...
('T) Central Order Group
The HP Comprehensive Mainte-
nance service central order group must have
orgy one system manager and Include the sys-
tem with the fastest processor speed and larg-
est main memory size. Add-on order groups
must have the same system manager as the
central order group.
(8) E.';gibility
The Govemment must meet the HID.
specified minimum monthly billing to be eligible
for select coverage levels.
(9) Country Boundaries
An systems supported by one sys-
tem manager must be located within the U.S.
e. Government Responsibilities
(1) Access '
The Govemment must provide HP
with the following:
a) Access to the products cov-
ered under HP Comprehensive service;
b) Adequate working space and
tiacllRles within a reasonable distance of the
products; and
c) Access to and use of all Infor-
mation, Imemal resources, and facilities deter-
mined necessary by HP to service the products.
(2) Operating Procedures
The Government must follow rou-
tine operating procedures as specified in the HP
product operating manuals.
(3) Usage -level Charges
The Government must allow HP to
Irutall or remove usage meters on specified
electromechanical devices. Usage charges
may be Invoiced separately.
(4) Diagnostic Software (select HP
prod")
The Government must allow HP to
keep system and network diagnostic programs
resident on the Govemment's system for the
exclusive purpose of performing diagnostics.
The Govemment acknowledges that the Gov-
emment has no ownership interest in diagnostic
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software provided by HP and that HP will remove
these diagnostic programs and any HP- loaned
modems upon termination of HP Comprehensive
Maintenance service. The Government agency us-
Mg HP Predictive Support software must use its
electronic data transfer capability to Worm HP of
events the software identifies.
(5) Use of Diagnostics
Prior to placing a service request with
HP, the Government may be required to run HP-
supplied diagnostic programs.
(6) Revision Levels
The Government must maintain all as-
soclated systems hardware and firmware at the
current required code revision level. For commer-
cial PC systems, the Government must maintain all
associated system hardware and funtware at a
revision level specified by HP.
(7) Telecommunications Charges
The Government Is responsible for all
telecommunication charges associated with us-
Ing HP SupportUne electronic support.
(8) Temporary Procedures
The Govemment Is responsible for Im-
plementing temporary procedures or worka-
rounds while permanent solutions are being
sought.
f. Software License and Copyrights
(1) Updates
a) HP grants the Government a U-
cense to Use the updates for software provided by
HP under an HP support service,
b) HP grants the Government an
addltiona! License to Copy and Use one copy of
the updates for each software product license for
which the Government has purchased an HP sup-
port service, and
c) The Government agrees that the
License to Use and License to Copy the updates
are governed by FAR SZW -19 and the other
related terms and conditions in Special item 132-
32
45
TERMS AND CONDITIONS
132-6,132-11
(2) HP Ownership of Updates
The Government acknowledges
that it does not own and has no right to, title to,
or Interest In the updates except as set forth in
this contract
(3) Copyright and Trademark No-
tices
The Government agrees to repro-
duce and conspicuously affix those copyright
and trademark notices from the original soft-
ware on each copy of an update that the Gov.
emment makes.
g. Multivendor Network Notices
Terms & Conditions under Net Assure
(16B) In paragraph 9A13) apply to orders for
Comprehenstve Maintenance service that in-
clude multivendor network coverage. -
The price adjustment for Comprehen-
sive Maintenance service with network cover-
age Is the price shown in the price list less 8%.
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TERMS AND CONDITIONS
132-6,132-11
(2) HP Ownership of Updates
The Government acknowledges
that it does not own and has no right to, title to,
or Interest In the updates except as set forth in
this contract
(3) Copyright and Trademark No-
tices
The Government agrees to repro-
duce and conspicuously affix those copyright
and trademark notices from the original soft-
ware on each copy of an update that the Gov.
emment makes.
g. Multivendor Network Notices
Terms & Conditions under Net Assure
(16B) In paragraph 9A13) apply to orders for
Comprehenstve Maintenance service that in-
clude multivendor network coverage. -
The price adjustment for Comprehen-
sive Maintenance service with network cover-
age Is the price shown in the price list less 8%.
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TERMS AND CONDITIONS
132-6
APPLICABLE TO PURCHASE (132 -6)
OF GENERAL PURPOSE AUTOMAT-
IC DATA PROCESSING EQUIPMENT
1. Guarantee
HP warrants Its computer products against de-
fects In materials and workmanship for a period of
ninety (90) days except for designated products
that receive one -year warranty. During the war-
ranty period. HP will, at its option, either repair or
replace products which prove to be defective.
Products that Include HP Installation are war-
ranted from installation date, and all others from
the delivery date. If the Government schedules or
delays the Installation more than thirty (30) days
after delivery, then the warranty period begins on
the thirty -first (31 st) day from the date of delivery.
A. Hardware Products: if HP is unable,
within a reasonable time, to repair or replace any
product to a condition as warranted, the Govern-
ment shall be entitled to a refund of the purchase
price upon return of the product to HP.
Warranty service for products defined In
Paragraph 15 of Terms and Conditions (132 -1,
132 -6, 132 -11) herein will be performed at the
Government's she at no charge. Outside HP serv-
ice travel areas warranty service is available out-
side the scope of this contract. The HP 'Service
Travel Area' Is defined as within the 48 contiguous
states, Puerto Rico, plus a 1DO mile radius of the
chy of Anchorage and limited to the island of Oahu.
In all other cases, products must be returned to the
service facility designated by HP.
The Government shall obtain return
authorization, ship to address and shipping
method for products which have 'return to HP
warranty' and are returned to HP for warranty
service. HP shall payfreight charges for equipment
returned by the Government and returned to the
Government
Equipment which is returned by HP from
a Government she to a HP facility for mechanical
repair or replacement purposes shall be returned
at HP expense. HP will bear all costs, Including, but
not limited to, cost of packing, transportation,
rigging, drayage. and Insurance. This guarantee
shall also applytothe replacement machine begin-
ning on the first day of acceptance.
46
B. Software and Firmware Products:
HP warrants that hs software and firmware des-
ignated by HP for use with a CPU will execute
Its programming Instructions when property In-
stalled on the CPU. HP does not warrant that
the operation of the CPU, or software, or firm-
ware will be uninterrupted or error free.
Software warranty Is limited to the re-
placement of defective media only.
C. All replaced parts during the war-
ranty period shall become the property of HP.
D. Umitation of Warranty: If products
eligible for on-she warranty and Installation serv-
Ices are moved from the Initial Installation point,
the warranty will remain In effect only If the
Government purchases additional Inspection or
installation services at the new site. The forego-
Ing warranty shall not apply to defects resulting
from: Improper or inadequate maintenance by
the Government; Government supplied soft-
ware or Interfacing; unauthorized modifications
or misuse; operation outside the environmental
specifications; or Improper site preparation or
maintenance.
2. RisK of Loss or Damage
The Government Is relieved from all risks of
loss or damage to the equipment prior to the
first day of the successful performance period
except when loss or damage Is due to the fault
or negligence of the Government
3. Purchase Price for Ordered
Equipment
The purchase price that the Government will
be charged "I be the price In effect at the time
of order placement or the purchase price that is
In effect on the shipment date, whichever is less.
4. Malriteriance Availability
HP, If requested, shall furnish maintenance
service In accordance with Special Item (132-
11) within the United States. In other areas,
maintenance service may be locally negotiated
outside the scope of this contract.
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TERMS AND CONDITIONS
132-6
S. Technical Data
in addition to the diagnostic routines provided
under Paragraph 213(1) In Terms and Conditions
(132 -6,132 -11), HP snail provide the technical data
which are required for the proper maintenance of
the equipment purchased by the Government. .
This data will consist of HP's standard commer-
clal documentation which HP normally supplies at
no additional charge with the product purchased.
Such data typically provides the user sufficient
data to perform adequate preventive service In
order to maintain the equipment in good operating
condition. Additional data to perform a higher
degree of maintenance may be purchased, out-
side the scope pf this contract, from HP as engi-
neering support packages, which are available
from HP for certain products.
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TERMS AND CONDITIONS
132 -11
APPLICABLE TO MAINTENANCE OF
EQUIPMENT SPECIAL ITEM (132 -11)
1. Scope
A. The maintenance prices listed In the price list
Include the cost of labor, parts, transportation, and
substitute equipment as necessary for effective
performance levels as specified In paragraph
9.A.1.a(11)(b) In Terms and Conditions (1326,
132 -11), except where the machine failure Is the
result of fault or negligence of the Govemment and
as applicable to the maintenance products or-
dered by the govemment defined In paragraph 10
In Terns and Conditions (132-6,132-11).
B. Equipment not under HP's on -stte warranty
or maintenance contract Immediately prior to the
effective date of the maintenance order shall be
subject to Inspection by HP and shall be charged
to the Govemment at the labor rates shown In
Special Item (132 -15). If the equipment is not In
good operating condition, labor, parts, and ex-
penses required to place the equipment in good
operating condition shall be provided by HP out-
side the scope of this contract.
2. Orders, Confirmation, and
Maintenance Coverage
A. HP shall honor orders for maintenance serv-
Ice for periods of one (1) year or less for equipment
shown In the pnce list
B. The effective date of maintenance service,
the hours of coverage selected In accordance with
the Terms and Conditions for the appropriate serv-
Ice type of the Terms and CondItions (132 -6, 132-
11), the location of the equipment, the type and
Model Number(s) of the equipment and applicable
charges shall be specified on the order.
C. The effective date of maintenance service
shall not be prior to the expiration of the mainte-
nance and parts guarantee period prescribed In
Special Item (132-6). -
D. A written order shall be the only basis for
maintenance in accordance wfth the terns of this
contract. HP shalt confirm orders within thirty (30)
calendar days from the date of recelpL except that
confirmation of orders shall be considered auto-
48
matic for renewals for maintenance Special Item
(132 -11).
E. If the order is not confirmed by HP as
prescribed In Paragraph 2D, the order shall be
considered to be confirmed by HP.
F. Maintenance may be discontinued by the
Govemment on thirty (30) calendardays written
notice, or shorter notice when agreed to by HP.
Such notice will become effective thirty (30)
calendar days from the date on the notification.
However, the Govemment may extend the origi-
nal discontinuance date upon written notice to
HP providing such notice is furnished ten (10)
calendar days prior to the original discontinu-
ance date. Notice as stated above should also
be provided for a discontinuance when occur-
ring at the end of the Contract period, but failure
to give notice shall not be deemed as obligating
the succeeding fiscal year's funds. All orders
citing annually appropriated funds automat -
Ically terminate on September 30 of the Con-
tract period; however, ordering offices are
Instructed to notify HP In writing 30 days prior
to the expiration of the purchase order If maln-
tenance Is to be terminated at the end of the
Contract period. Unless such notification Is re-
ceived by HP, maintenance service will be
deemed to be automatically renewed com-
mencing with the expiration date of the existing
contract and renewal order shall be Issued un-
der the successor contract for this maintenance
within 30 days subject to availability of funds.
3. Movement of Equipment
A. In the event that equipment being main -
talned under the terms and conditions of this
contract is moved to another location. HP shall
continue to maintain the equipment at the new
location If site prep and reinstallation services
are performed by HP outside the scope of this
contact. Maintenance and travel charges will
be adjusted to reflect the new Installation loca-
tlom This does not apply If such a movement
should remove the equipment Into a geographi-
cal area outside the 48 contiguous states and
the District of Columbia. areas not covered by
this contract.
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TERMS AND CONDITIONS
132 -11
B. in the latter Instance, the maintenance order
shall be terminated wlthott further obligations be-
ing Incurred by either HP or the Government
C. The Government shall give at least thirty (30)
calendar days wriner. notice of the movement of
equipment unless such move Is required because
of an emergency.
D. Shipment to the new Installation site shall be
at Govemment expense by padded van or air
freight The Government may ship the equipment
by Government transportation or by commercial
carrier.
E. When the shipment Is under the control of
the Government and damage Is truxirred which
results In costs for either labor or parts to restore
the equipment to good operating condition at the
i new site, such costs shall be borne bythe Govern-
ment
4. Uablifty for Injury or Damage
HP shall not be liable for any injury to Govern-
ment personnel or damage to Government prop-
erty arising from the use of equipment maintained
by HP unless such Injury or damage Is due to the
tault or negligence of HP.
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TERMS AND CONDITIONS
132 -15
APPLICABLE TO REPAIR SERVICE -
SPECIAL ITEM (132 -15) FOR GOV-
ERNMENT OWNED GENERAL PUR-
POSE DATA PROCESSING
EQUIPMENT WHEN REQUIRED
SERVICE IS NOT COVERED BY
GUARANTEE PROVISIONS
Time and Material Customer Engineering Serv-
ice and STREP
1. Geographic Scope of Contract
The geographic scope of thls Special Item (132-
15) is the contiguous 48 States and the District of
Columbia and overseas locations listed In Appen-
dix B of this schedule contract
2. Service Areas
A. The terms, prices and hourly charges apply
exclusively to equipment type models listed In this
ADP Schedule contract Procurement of repair
services for other type models of equipment are
not authorized under this contract - -
B. The repair service rates listed In Paragraph
8 of this section are applicable to any Government
location within the geographic scope cited In Para-
graph 1 above.
C. When Time and Materials repair service and
Inspection are to be performed at HP's facilities,
the repair rate listed In Paragraph 8 Is applicable.
3. Loss or Damage
When HP removes equipment to its estab-
lishment for repairs, HP shall be responsible for
any damages or loss from the time the equipment
Is removed from the Government Installation until
It Is returned to such establishment
4. Orders
Agencies may use btanket purchase orders,
Individual purchase orders, or small order proce-
dures for ordering repair service under this con-
trail. Blanket purchase orders shall not extend
beyond the end of the contrail period. No order
stall require service to be performed for a period
greater than thirty (30) days after the expiration
of this contract.
A. To purchase Time and Material Service,
please contact your HP Service Responsible
Office listed In Appendix E. When ordering, the
Government customer must provide an ap-
proved purchase order or written authorization
to HP before service at your she can begin. To
avoid delays, It Is best to establish a blanket
purchase order prior to requesting Time and
Material Service. On the blanket purchase or.
der, the Government should specify the
'Authorized Representative (s)", and list which of
the following they may approve: Overtime
charges, Next -Day Response fees, and After
Coverage Hours fees.
When calling forTime and Material coverage
the Government should be prepared to provide
the following Information:t) Describe the prob-
lem and specify the services desired.2) Name
the location where the service Is to be pre-
formed and designate the Government's
authorized representative.3) Specify whether
Overtime, Next -Day Response, or After Cover-
age Hours Service may be authorized for corn -
pletlon of the service. y .
Requests for Time and Material Service are
accepted during normal, local working hours,
usually 8 a.m. to 5 p.m., Monday through F-iday,
excluding HP holidays. For extended or up-
graded service, Government customers should
make prior arrangements with their HP Primary
Service Responsible Office listed In Appendix
E.
B. STREP: To purchase STREP service,
contact the nearest HP Service Center listed In
Appendix E, when the product to be repaired is
shipped to the HP Service Center, the following
Information must be Included:l) A detailed de-
scription of the failure symptoms. Including any
error messages displayed during self -test 2)
Copies of printouts or other materials which
illustrate failure symptoms 3) A description of
the configuration of the product at the time of
failure 4) Ordering office's name, return ship-
ping address and telephone number.
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S. Responsibilities of HP
A. HP shall always be responsive to the Gov -
emment's repair serv'.ce needs. HP shall perform
all repair services which are ordered by the Gov-
ernment during the contract term, provided the
ordered repairs are for equipment types /models
covered by this ADP Schedule contract. Repair
services for other types /models of equipment are
not authorized under this contract
B. For Time and Materials repair service at
Government Agency Locations; HP's repairman
shall arrive on she to begin repair within 3 working
days excluding HP holidays. Once on -site the
repairman shall complete repairs as soon as pos-
sible. Response is measured In elapsed hours
between the hours of 8:00 am. and 5:00 p.m.
excluding HP holidays and weekends, between
the time that the call Is received and the repairman
arrives on -site.
6. Premium Response Option
if the Government would like to upgrade re-
sponse time, they may do so by purchasing the
Next -Day Response option, for a fixed charge of
$350.00. For Next -Day Response, the Govern-
ment's Time and Material Service begins no later
than the end of the day following your service
request (Mon -Fri), provided the Government's fa-
cUhy is located within 100 miles of a HP Primary
Service Response Office (SRO). Premium Re-
sponse times vary for Travel Zones outside this
radius.
RESPONSE TIME OPTIONS
TRAVEL ZONES PREMIUM RESPONSE OPTION
(WORIONG DAYS)
OR 5 (101,200 MILES) WITHIN 2 COVERAGE DAYS
6 (201 -300 MILES) WITHIN 3 COVERAGE DAYS
OUTSIDE ZONE 6 ( >300 MILES) OUOTE
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TERMS AND CONDITIONS
132 -15
7. After Coverage Hours Service
For on -she service In emergency situations
or service after HP's normal working hours,
Government customers can extend Time and
Materials Service to night hours, weekends or
holidays by purchasing per Incident After Cov-
erage Hours Service. See Table 7, Time and
Material Service Charges, Appendix D.
A. Only new standard parts or parts equiva.
lent to new shall be used In effecting repairs.
Parts which have been replaced shall become
the property of HP except as otherwise agreed
to by HP and the Government
B. Repair service shall Include the furnishing
of such items of equipment as may be neces-
sary to repair the equipment being serviced.
C.WARRANTY: For hardware products
serviced hereunder, warranty shall be limited to
the correction of any defective maintenance
service by restoring the products to good oper-
ating condition. Warranty will be for a period of
90 days from the date of repair service.
S. Repair Rate Provisions
A. Charges
1) Time and Materials
All charges for Time and Materials
service will Include the labor charges computed
at the rate set forth below, for the time during
which the repairmen are actually engaged In
work or the applicable minimum charge, plus
the charge for required parts. When applicable,
the charge for travel or transportation will be as
listed In paragraph 6C. The Next -Day Premium
Response fee Is charged when the Government
Customer requests response by the following
day. The After Coverage Hours fee Is charged
whon sorvico begins outskio tho normal work-
ing hours. See Table 7, Time and Material
Service Charges, Appendix D.
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TERMS AND CONDITIONS
132 -15
7. After Coverage Hours Service
For on -she service In emergency situations
or service after HP's normal working hours,
Government customers can extend Time and
Materials Service to night hours, weekends or
holidays by purchasing per Incident After Cov-
erage Hours Service. See Table 7, Time and
Material Service Charges, Appendix D.
A. Only new standard parts or parts equiva.
lent to new shall be used In effecting repairs.
Parts which have been replaced shall become
the property of HP except as otherwise agreed
to by HP and the Government
B. Repair service shall Include the furnishing
of such items of equipment as may be neces-
sary to repair the equipment being serviced.
C.WARRANTY: For hardware products
serviced hereunder, warranty shall be limited to
the correction of any defective maintenance
service by restoring the products to good oper-
ating condition. Warranty will be for a period of
90 days from the date of repair service.
S. Repair Rate Provisions
A. Charges
1) Time and Materials
All charges for Time and Materials
service will Include the labor charges computed
at the rate set forth below, for the time during
which the repairmen are actually engaged In
work or the applicable minimum charge, plus
the charge for required parts. When applicable,
the charge for travel or transportation will be as
listed In paragraph 6C. The Next -Day Premium
Response fee Is charged when the Government
Customer requests response by the following
day. The After Coverage Hours fee Is charged
whon sorvico begins outskio tho normal work-
ing hours. See Table 7, Time and Material
Service Charges, Appendix D.
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TERMS AND CONDITIONS
132 -15
2) STREP Charges for STREP service will
be those as published for each eligible product In
the pricelist of this special hem. Prices Include
labor, parts, and return shipment to the Govern-
meitL In the event that the repair Involves less than
one (1) hour of labor and the total parts used do
not exceed $25.00, the repair charge shall be
$100.00.
Please refer to Table 5, Appendix D for
Travel Zone charges.
B. Multiple Machines
1) Where repairs are ordered for a Gov -
emment agency located in HP Zones 1,2,3 or 4, on
two or more machines which are in one or more
buildings within walking distance of each other, the
Zone travel charge for each machine shall be that
shown for multiple machines in Table 5, Appen-
dix D.
2) When repairs are ordered for a Gov-
ernment Agency located outside HP's Zone 4 on
two or more machines which are In one or more
buildings within walking distance of each other the
charges will be computed from the time the repair -
person commences work on the first machine until
the work Is completed on the last machine. The
time required to go from one machine to another
or one building to another will be considered actual
work performed and chargeable to the Govern-
ment provided the time consumed In going be-
tween machines (or buildings) Is reasonable.
C. Travel and Transportation
1) At HP's Shop.
a. When equipment Is not covered by
STREP service and is returned to HP's shop for
adjustments or repairs the cost of transportation,
packing, etc.. from the Government lowton to
HP's shop and return shipment from HP to the
Government shall be bome by the Government
b. The Government should not return de-
fective equipment to HP for adjustments and re-
pairs or replacement without HP's prior
authorization and Instructions.
c. Unit Returns: Under STREP (1M) serv-
ice, the Government is responsible for shipping
units needing repair to the nearest HP Service
Center (see Appendix E), freight prepaid.
d. STREP service Includes return ship-
ment by HP's standard shipment methods
within the geographic scope of this special hem.
2) At the Government Location.
(Within 100 miles of the HP Service Office des.
ignated for repair of the specific product as
listed In Appendix E)
Travel will be charged at the Zone rates
shown. Zone distances are In radial miles en-
compassing the designated HP Service Office
listed in Appendix E. Zones are truncated by
natural Geographical barriers when access by
automobile over public roads requires exten-
sive increase In driving time. HP shall maintain
a travel guide In each service office defining
these zones. Such travel guide shall be subject
to Inspection by the Govemment during HP's
normal working hours.
3) At the Government Location. (More
than 150 miles from HP's designated service
offices.)
Charges will be on a portal -to- portal
basis, Including commercial transportation ex-
penses, labor expended for travel time, and H
required to remain ovemight, per diem charge
listed In Paragraph 6D will apply.
D. Labor Rates
1) Regular Hours. The repair service
rates listed below apply to work performed dur-
ing the period between 8:00 a.m. to 5:00 p.m.,
Monday - Friday, exclusive of HP holidays.
Minimum time and material service charges:
2 Hours - Computer System Products
1 Hour -Workstations
HP has two distinct labor rates associ-
ated with the repair of computer systems and
workstation products. The appropriate labor
rate Is determined by the actual product re-
paired.
Labor rates for computer system prod-
ucts with associated peripherals are as follows:
Any product listed In.Sectlon 132 -11 that has
(02A) maintenance Is considered a 'System'
product and would be repaired at the following
labor rates.
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IN HP SHOP $92.00 HOUR
($118.00 HOUR OVERTIME)
IN GOVERNMENT LOCATION $210.00 HOUR
($270.00 HOUR OVERTIME)
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Labor rates for workstation products are
as follows. Any product listed under 132.11 that
has 22B or 02L maintenance Is considered a
'Workstation' productand would be repaired at the
following labor rates:
IN HP SHOP $9200 HOUR
($118.00 HOUR OVERTIME)
IN GOVERNMENT LOCATION $150.00 HOUR
($135.00 HOUR OVERTIME)
Note: Fractional hours, at the end of the job, will
be prorated to the nearest tenth of an hour. Per
Diem charge: 5125.00 /day.
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TERMS AND CONDITIONS
132 -16
APPLICABLE TO REPAIR PARTS -
SPECIAL ITEM (132 -16) FOR GOV-
ERNMENT OWNED GENERAL PUR-
POSE DATA PROCESSING
EQUIPMENT WHEN REQUIRED
SERVICE IS NOT COVERED BY
GUARANTEE PROVISION
1. Prices .
All parts furnished as spares or as repair parts
In connection with repair of equipment shall be
new standard parts manufactured by the equip-
ment manufacturer or parts equivalent to new. All
parts shall be furnished at prices as Indicated In
HP's applicable local price list dated October 1.
1991, with the following discount schedule:
Discounts are given on the total dollar value of
the entire order without regard to the number of
line items Involved.
$ RANGE DISCOUNT
0 - 19,999.99 0%
20,0D0 - 49,999.99 2%
50,000 - 99.999.99 3%
00,000 4%
Should orders contain single line items (of any
quantity) exceeding $5,000, these line items will be
discounted In accordance with the following
schedule with the balance of the order discounted
In accordance with the above schedule.
$ RANGE DISCOUNT
5,000 - 9,999.99 3%
10,000 - 19,999.99 5%
20,000 OR OVER 8%
Prices for parts famished In Puerto Moo are
subject to a 31% uplift due to excl tax require-
ments
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2. Guarantee
All parts furnished either as spares or repair
parts In connection with repair of equipment will
be unconditionally guaranteed for a period of
ninety (90) days.
3. Excluslons
Purchases under this Special Item Number
132 -16 are to be exclusively for spare or repair
parts for equipment types or models covered by
this ADP Schedule Contract; other spare or
repair part purchases are not authorized from
this contract. Parts do not Include consumable
supplies, documentation, or vochange boards.
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APPLICABLE TO ADP/TELECOMMU-
NICATIONS TECHNOLOGY ASSESS,
MENTS AND ACQUISITION
SUBSCRIPTIONS OF GENERAL PUR-
POSE AUTOMATIC DATA PROCESS-
ING AND TELECOMMUNICATION
EQUIPMENT (132 -17)
HEWLETT- PACKARD PRODUCT LINE
1. General
Technology assessments and acquisition sub -
scriptlons specifically excludes software develop-
ment and systems Integration. These services are
outside the scope of this contract.
2. Orders
A- HP shall honor orders for subscription(s) for
periods of one (1) year or less.
B. The effective date of the subscription(s), the
subscription(s) selected in accordance with this
Special Item the type and model number(s) of the
subscription(s) and applicable charges shall be
spectfiod on the order.
C. A written order shall be the only basis for
subscription(s) In accordance with the terms of this
contract
D. Subscription may be discontinued by the
Government on thirty (30) calendar days written
notice, such notice to become effective thirty (30)
calendar days from the date of the notification;
however, the Government may extend the original
discontinuance date upon written notice to HP,
provided such notice Is furnished at least ten (10)
calendar days prior to the original discontinuance
date.
3. F.O.B. Destination
All prices are F.O.B. destination (Government
receiving dock only) within the geographic scope
of the contract Shipment will be made by HP's
standard routing methods.
65
TERMS AND CONDITIONS
132 -17
A. HP Software Update Materials Service
Note: Not all HP- supplied software products
have HP Software Update Materials available.
1) Services Included
a. Software Updates .
As Improvements are developed for
HP software, they will be Incorporated Into
planned software updates. HP will provide one
copy of these updates to the System Manager
as they become available.
b. Reference Manual Updates
HP will send one copy of the appropri-
ate reference manual updates or revisions to the
System Manager as they become available. For
some products, additional copies of the refer-
ence manual updates may be purchased
through HP Additional Reference Manual Up-
date service.
c. Software Status Bulletin
HP will mail one copy of the Software
Status Bulletin to the System Manager peri-
odically depending on system type. Also, one
copy of the cumulative bulletin will be ma lied
quarterfyfor HP3000 and HP 1000 systems, and
may be available periodically for other systems.
For some products, additional copies of the
Software Status Bulletin may be purchased
through HP Software Notification service.
d. HP Communicator /Newsletter
HP will periodically mail to the System
Manager one copy cf the HP Communica-
tor /Newsletter for the system. For some prod-
ucts, additional copies of the HP
Communicator /Newsletter may be purchased
through HP Software Notification service.
e. Firmware Updates
When applicable, HP will provide the
Government with one copy of firmware updates.
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TERMS AND CONDMONS
132 -17 y
f. Three Months Additional Coverage
When twelve months of HP Software Up-
date Materials are ordered with system purchase.
HP provides three additional months free of
charge. This three -month period begins upon In-
stallation of the supported software, or on the
thirty-first day after delivery, whichever comes first.
If the Government terminates the order for paid
coverage for any reason during this fifteen -month
period, the Government shall reimburse HP for
each month of free service received.
2) Limitations of Service
a. Supported Software Versions
HP provides contractual support only for
the current and immediately preceding versions of
software products, and only when used with hard-
ware which Is Included In HP-specified configura-
tions.
b. Software Update Installation
Installation of the software updates Is the
Government's responsibility or Is avalable from
HP at standard service rates.
3) Prerequisites
a. The Government must purchase the
option(s) that 'correspond to the Govemmem's
processor and number of maximum users.
b. For all systems the Government must
purchase HP BasiclJne, HP ResponseLlne, HP
Startup ResponseUne or HP TeamUne software
support for each system for which HP Software
Update Materials are purchased or to which they
are copied.
c. The Government must purchase HP
Software Update Materials, N available, for each
software product on each system for which the
Government desires HP to deliver update materl-
als.
d. The Govemment must Identify some-
one for receipt of the update materials.
a. HP Software Update Materials may be
purchased only for software for which the Govern-
ment has rightfully acquired an appropriate HP
software license. -
66
4) Government's Responsibilities
a. Operating Procedures
The Government will follow routine op-
erating procedures as specified In the HP oper-
ating manual for the products.
b. Original Media
HP may require the Government to
return the software on its original media to be
eligible to receive software updates.
5). Use Limitations and Copyrights
a. The Government acknowledges
that HP Software Update Materials service does
not provide the right to use updates and deriva-
tives of software. This right is Included with HP
BasicUne, HP ResponseLine, HP Startup Re-
sponseLine and HP TeamUne software sup -
Port
b. The Government acknowledges
that it does not own and has no right, title or
Interest In the updates or derivatives except as
set forth in HP's Software License terms.
c. The Government agrees to repro-
duce and conspicuously affix HP's copyright
and trademark notices to each copy of an up-
date or derivative made by the Government
HP APOLLO PRODUCT LINE
1. Services Included
A. Right To Execute Software Updates
This service provides the right to use soft-
ware updates for all supported software prod-
ucts.
B. Software Support Materials
Updates to HP software products, consist-
Ing' of remadial patches and maintenance re-
leases, will be provided to the Government as
they become available. One copy of media and
associated documentation for such updates will
be supplied. Functional enhancements may be
subject to an extra charge at HP's discretion.
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Q Software Problem Reporting
The Government may submit an HP service
request If a problem arises with a supported soft-
ware product. HP will acknowledge receipt of the
request and Inform the Govemment of its disposl-
tion. HP retains the right to determine the final
disposition of all reported problems. If the problem
reported is of a critical nature, HP may provide a
workaround or object code modification (patch), If
available.
D. Three Months Additional Coverage
When twelve (12) months of HP ApolloUne
Response Center Support service is ordered with
system purchase. HP provides three (3) additional
months of support free of charge. This three (3)
month period begins upon Installation of the sup-
ported software, or on the thirty -first day after
delivery, whichever comes first If the Govemment
terminates the order for paid coverage for any
reason during this fifteen month period, the Gov-
ernment shall reimburse HP for each month of free
service received.
2 Optional Services
The following optional services can be pro.
vided by HP (subject to local resource availability)
for an additional charge.
Additional Software Media and Documenta-
tion. Additional copies of media or documentation
updates may be purchased through an additional
media subscription or an additional documenta-
tion subscription.
3. Limitations of Service
A. Hardware and Network Support
Any maintenance services Involving hardware
ornetwork- related problems w ll be subjectto HP's
standard service rates unless the products are
covered by an appropriate contractual hardware
or network support service.
B. Supported Software Versions
HP provides contractual support only for the
current and Immediately preceding versions of
software, and only when used with hardware which
Is Included In HP- specified configurations.
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TERMS AND CONDITIONS
132 -17
C. Data Recovery
Data recovery services are not included as
part of HP ApollotJne software support, regard.
less of the cause of data loss. The Govemment
customer requesting HP to perform data recov-
ery will be charged at HP's standard service
rates.
0. Software Update Installation
Installation of the software updates is the
Govemment's responsibility or Is available from
HP at standard service rates.
E. Nonquatlfied Devices
Services are provided for qualified devices.
Products not supplied or qualified by HP and
products for which the Government does not
allow HP to Incorporate engineering Improve-
ments will be considered nonqualified devices.
The Government Is responsible for removing
nonqualifiod devices. If perfomlance of service
Is made difficutt or Impaired because of a non-
qualified device, HP will charge the Govemment
for the Increased eff orts at HP's standard serv-
Ice rates.
F. Single -site Support
Each HP ApolloUne Software Subscription
service support contract only supports a group
of nodes meeting a single -site requirement A
site is defined as a group of nodes /servers
located within a one -half (1 /2) mile radius, and
Interconnected on a single network.
4. Prerequisites
A. For Included Services
1) HP Apollol-ine Software Subscdp-
tion service Is available to any customer cur-
rently covered under an HP ApolloUne system
service agreement
2) The software subscription service
quantity level specified for the operating system
must be equivalent to the number of nodes
supported at the contract site.
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TERMS AND CONDITIONS
132 -17
C. Data Recovery
Data recovery services are not included as
part of HP ApollotJne software support, regard.
less of the cause of data loss. The Govemment
customer requesting HP to perform data recov-
ery will be charged at HP's standard service
rates.
0. Software Update Installation
Installation of the software updates is the
Govemment's responsibility or Is available from
HP at standard service rates.
E. Nonquatlfied Devices
Services are provided for qualified devices.
Products not supplied or qualified by HP and
products for which the Government does not
allow HP to Incorporate engineering Improve-
ments will be considered nonqualified devices.
The Government Is responsible for removing
nonqualifiod devices. If perfomlance of service
Is made difficutt or Impaired because of a non-
qualified device, HP will charge the Govemment
for the Increased eff orts at HP's standard serv-
Ice rates.
F. Single -site Support
Each HP ApolloUne Software Subscription
service support contract only supports a group
of nodes meeting a single -site requirement A
site is defined as a group of nodes /servers
located within a one -half (1 /2) mile radius, and
Interconnected on a single network.
4. Prerequisites
A. For Included Services
1) HP Apollol-ine Software Subscdp-
tion service Is available to any customer cur-
rently covered under an HP ApolloUne system
service agreement
2) The software subscription service
quantity level specified for the operating system
must be equivalent to the number of nodes
supported at the contract site.
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TERAAS AND CONDITIONS
132 -17
3) HP ApoiloUne Software Subscription
service must be ordered for all nodes located at a
single site that use the covered software products.
4) The Government must identify a sys-
tem manager for electronic on -line access to HP's
support databases.
b) HP ApolloUne Software Subscription
service may be purchased orgy for software for
which the Government has acquired an appropri-
ate software license.
B. For Optional Services
The Government must purchase HP ApolloUne
Software Subscription service In order to qualify
for the optional services described in Section 2
S. Government Responsibilities
A- Operating Procedures
The Government wil follow routine operating
procedures as specified In the appropriate operat-
ing manual for the products. '
B. Confidential Information
The Government is responsible for the security
of Its proprietary and confidential Information.
C. Data Reconstruction
The Government Is respcwm bie for maintaining
a procedure wdemal to the products for recon-
struction of lost or aftered data
6. Software License and Copyrights
A. HP grants the Governn*M the right to use
updates and derivatives of software provided by
HP on any one computer /node according to the
same software license terms applicable to the Gov -
errunent's license of the software covered by this
service.
B. The Govemment acknowledges that It does
riot own and has no right, tide or Interest In the
updates or derivatives exoept as set forth In the
applicable software license terms.
C. The Government agrees to reproduce and
conspicuously affuc HP's copyright and trademark
notices to each copy of an update or derivative
made by the Government.
58 ,
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APPLICABLE TO THE PURCHASE
(132 -31) OF LICENSES (NON- EXCLU-
SIVE PERPETUAL USE), AND MAIN-
TENANCE (132-32) OF GENERAL
PURPOSE ADP SOFTWARE
1. Order
A. A written order, In accordance with the
terms, conditions and prices set forth herein, shall
be the only basis for software license purchases
and acquisitions of maintenance services Included
in this contract.
B. When art order for time outright purchase of
a software license Is Issued and the price Is re-
duced between the order date and the date of
shipment, the lower price shall apply and the order
shall be amended accordingly.
C. The Government's requested delivery date
of software products under this special Item must
not exceed slx months beyond the expiration date
of this contract. See Paragraph 3 below for more
Information on orders for software maintenance.
2. Delivery
HP will deliver the software product and one
copy of the usees manual to the destination Indi-
cated on the Goverment order at the mutually
agreed to date established at the time the order Is
received and aclmowledged by HP.
3. Periods of Maintenance
A. HP will honor orders for software mainte-
nance services for periods of one year or less.
B. Software malrtenance services may be dis-
continued by the Government upon thirty (30)
calendar days written notice to HP. Notice as
stated above should also be provided for a discon-
tInuance when occurring at the end of the contract
period, but failure to give notice shall not be
deemed as obligating the succeeding fiscal year's
funds. All orders citing annually appropriated
funds automatically terminate on September 30 of
the Contract period: however. ordering offices are
instructed to notify HP in writing 30 days prior to
the expiration of the purchase order ti software
maintenance Is to be terminated at the end of the
59
J,
TERMS AND CONDITIONS
132-31,132-32
Contract period. Unless such notcecec; -;Ion is re-
ceived by HP, software maintenance service will
be deemed to be automatically renewed com-
mencing with the expiration date of the existing
contract, and a renewal order shalt be Issued
under the successor contract for this software
maintenance subject to availability of funds.
4. Software Licensing Terms
A. Installation
1) HP shall perform its standard instal-
lation services as further described in Individual
product manuals and to the same quality as
provided to its commercial customers. Stand-
ard software Installation services consst of
loading the Fundamental Operating Software
(FOS) on the computer system and executing
applicable verification tests. Fundamental Op-
erating Software includes the operating system
and utllfties Included with the operating system
software or the purchased software product
license.
2) HP3000 Software Includes Installa-
tion when purchased with the system on a co-
ordinated delivery or when purchased as
add -on software to a system which Is supported
by a 'Customer Support Servims Agreement'
(CSSA) for all its Installed software. Installation
services can be ordered at additional charge for
ell other HP licensed software products which
do not Include Installation service.
3) Software product purchase of sec-
ond and subsequent orders (Indicated by pur-
chase of the %Jmnse to Reproduce", W or'M'
suffix on a product number) do not Include
Installation.
4) The Government Is responsible for
installation and operation of any software or
equipment not supplied by HP. For additional
Information on Installation services, Including
Government responsibilities, referto the Individ-
ual product descriptions.
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TERMS AND CONDITIONS
132-31,132-32
Contract period. Unless such notcecec; -;Ion is re-
ceived by HP, software maintenance service will
be deemed to be automatically renewed com-
mencing with the expiration date of the existing
contract, and a renewal order shalt be Issued
under the successor contract for this software
maintenance subject to availability of funds.
4. Software Licensing Terms
A. Installation
1) HP shall perform its standard instal-
lation services as further described in Individual
product manuals and to the same quality as
provided to its commercial customers. Stand-
ard software Installation services consst of
loading the Fundamental Operating Software
(FOS) on the computer system and executing
applicable verification tests. Fundamental Op-
erating Software includes the operating system
and utllfties Included with the operating system
software or the purchased software product
license.
2) HP3000 Software Includes Installa-
tion when purchased with the system on a co-
ordinated delivery or when purchased as
add -on software to a system which Is supported
by a 'Customer Support Servims Agreement'
(CSSA) for all its Installed software. Installation
services can be ordered at additional charge for
ell other HP licensed software products which
do not Include Installation service.
3) Software product purchase of sec-
ond and subsequent orders (Indicated by pur-
chase of the %Jmnse to Reproduce", W or'M'
suffix on a product number) do not Include
Installation.
4) The Government Is responsible for
installation and operation of any software or
equipment not supplied by HP. For additional
Information on Installation services, Including
Government responsibilities, referto the Individ-
ual product descriptions.
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TERMS AND CONDMONS
132 -31, 132 -32
B. Acceptance
1) For software Installed in accordance
with paragraph 4A on which the Government In-
cludes Standard of Performance, the software
shall be deemed accepted by the Government
upon successful completion of the Standard of
Performance.
2) For software installed In accordance
with paragraph 4A on which the Government or-
ders do not Include Standard of Performance, the
software shall be deemed accepted effective upon
completion of HP's installation unless the Govern-
ment notifies HP otherwise within two weeks of
Installation.
3) For all other software orders the soft-
ware shall be deemed accepted by the Govern-
ment upon receipt unless the Government notifies
HP otherwise within two weeks of receipt. if the
Govemment finds the software to be unsatisfac-
tory and the shortcoming which prompted such a
finding Is not completely remedied within (30) cal-
endar days after doNery (or a different period ff
mutually agreed to), k will not be accepted, and the
Government shall have the right to return the soft-
ware without any payment or further obligation to
HP.
C. Guarantee
1) HP software products shall receive a
90 day Return to HP warranty commencing from
the date of acceptance as defined in paragraph 1
of Special Rom 1326.
_ 2) tf no support service Is purchased,
then HP service during the warranty period shall
be limited to replacement of detective media.
S. Software Support Credit Program
for Additional Systems
HP will provide a credit against Government's
total monthly charges for HP BasIcUne software
support service subject to the following terms.
A. Prerequishei
Government must order support servlcesforall
qualifying systems or software products on a sin-
gle purchase order. Support services ordered
through amendments to a single purchase order
also eligible for a credit. Amendments must be
.so
_,....
coterminous with the original order. All systems
or software products must be supported by a
single system manager.
1) Qualified systems for the HP Basl-
cUne credit are covered by HP TeamUne, HP
Responset.lne, or HP BasicUne software sup-
port service for a single HP system product line;
Le., HP 1000 systems, HP 3000 systems, or HP
9000 systems.
2) Qualified software products will be
identified to be within a single class (e.g., 100,
200, 300, 400. or 500) as spelled out In the HP
Service Technical Reference.
B. Credits
1) The credit percentage is determined
by the total number of qualified systems or
software products within a class.
2) Credit percentages are determined -
once a year during the annual contract renewal
process. Additional systems or software prod-
ucts added to support during the year receive
the credit rate determined at the beginning of
the contract year.
C. Government's Responsibilities
Government Is responsible for notifying the
applicable HP service representative in writing
which systems may be eligible for an HP Basl-
clJne software support service credit Only after
written confirmation by HP that a system Is
eligible under the terms of this program will the
appropriate credit be applied.
D. Umitations
1) The HP BasIcUne credit will apply
orgy to HP BasicUne software support service.
2) HP will not grant retroactive credits
for systems or software products that Govern-
ment has riot requested be considered under
this program and that HP has not confirmed as
qualified.
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NUMBER OF ADDITIONAL CREDIT % ON ALL
SYSTEM OPERATING SYS QUALIFYING SYSTEMS
1 -9
0%
4 I
10%
16-25
20%
25-35
25%
36-50
• -
HP BasicUne Credit
NUMBER OF ADDITIONAL CREDIT % ON ALL
SYSTEM OPERATING SYS QUALIFYING SYSTEMS
1 -9
0%
10-15
10%
16-25
20%
25-35
25%
36-50
30%
51-75
35%
76-100
40%
101 -150
45%
151- 250
50%
251 - 300
55%
301- 600
60%
6. Utilizatlon Umftatlons
A. License to Use
1) By purchase of a license the Govern-
ment Is granted a license to use the software
Products Included In this contract on one com-
puter with no time IimlL No tide to or ownership of
the software or any of Its parts Is hereby transferred
to the Government The Government license to
use shall at all times be subject to use restrictions
and copyright restrictions contained In this con-
tract
2) HP does not provide Installation, train -
Ing or support services for'HP Plus' and 'all other
HP Software'. These services may be available
directly from the software developer. HP disclaims
responsibility for this software beyond any war-
ranty noted In the Warranty and Installation terms.
B. Copyright and Duplication Restrictions
1) HP software contained herein may not
be copied except for archive purposes, to replace
a defective copy, or for program error verification
by the Government except as provided In para-
graphs C and D below.
2) HP software may not be copied Into
any media (e.g. mag tape, paper tape, disc mem-
ory cartridges, Read Only Memory etc.) for any
other purpose. The authorization to duplicate
hereunder shall not be construed to grant the
Govemment the right to use HP software In any
other manner than that which is provided in this
contract or otherwise approved in wrtdng by HP.
61
TERMS AND CONDMONS
132 -31, 132 -32
C. License to Reproduce Software Prod-
ucts
For software products contained herein the
government Is granted the License to Repro-
duce one copy, for use on an additional com-
puter, by purchasing the associated 'License to
Reproduce' or'R' su fx: product Purchase of
the 'License to Reproduce' 'R' suffix product
requires previous or concurrent purchase of the
associated 'A' suffix product from HP.
Software bundled with any HP Computer
system covered by this Agreement, software
updates, and software upgrades are not In-
cluded In this provision. Firmware may be in-
cluded as part of the'License to Reproduce and
Sublicense' product, but this Is specifically ex-
cluded from this license to be reproduced and
may not be reproduced under any circum-
stances.
D. License to Reproduce Without Right to
Sublicense
For software the Government is granted the
License to Reproduce one copy for use on an
additional computer by purchasing the assocl-
ated 'License to Reproduce Without Right to
Sublicense" R' suffix product. Purchase of the
'License to Reproduce Without Right to Subli-
cense' 'R' suffix product requires previous or
concurrent purchase of the associated' A'suffi x
product from HP. This software may not be
relicensed to or sublicensed to any third parry
or used on any computer not owned by the
Government
E. HP -UX Products
In addition to any terms herein, the license
for products identified as'HP -UX' products is
restricted by the following provisions.
1) No 'License to Reproduce' is
granted except for archive purposes, to replace
a defective copy, or for program verification.
2) In the event of any conflict between
the terms and conditions of this paragraph and
any othertemu and conditions these ter ms and
conditions shall take precedence.
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TERMS AND CONDMONS
132 -31, 132 -32
C. License to Reproduce Software Prod-
ucts
For software products contained herein the
government Is granted the License to Repro-
duce one copy, for use on an additional com-
puter, by purchasing the associated 'License to
Reproduce' or'R' su fx: product Purchase of
the 'License to Reproduce' 'R' suffix product
requires previous or concurrent purchase of the
associated 'A' suffix product from HP.
Software bundled with any HP Computer
system covered by this Agreement, software
updates, and software upgrades are not In-
cluded In this provision. Firmware may be in-
cluded as part of the'License to Reproduce and
Sublicense' product, but this Is specifically ex-
cluded from this license to be reproduced and
may not be reproduced under any circum-
stances.
D. License to Reproduce Without Right to
Sublicense
For software the Government is granted the
License to Reproduce one copy for use on an
additional computer by purchasing the assocl-
ated 'License to Reproduce Without Right to
Sublicense" R' suffix product. Purchase of the
'License to Reproduce Without Right to Subli-
cense' 'R' suffix product requires previous or
concurrent purchase of the associated' A'suffi x
product from HP. This software may not be
relicensed to or sublicensed to any third parry
or used on any computer not owned by the
Government
E. HP -UX Products
In addition to any terms herein, the license
for products identified as'HP -UX' products is
restricted by the following provisions.
1) No 'License to Reproduce' is
granted except for archive purposes, to replace
a defective copy, or for program verification.
2) In the event of any conflict between
the terms and conditions of this paragraph and
any othertemu and conditions these ter ms and
conditions shall take precedence.
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TERMS AND CONDITIONS
132 -31, 132 -32
F. FAR 52.227 -19 Commercial Computer
Software Restricted Rights is applicable.
7. Protection and Security of
Licensed Program Materials
A. The Government will take appropriate ac-
tion, by Instruction, agreement or otherwise, with
any persons permitted access to licensed program
materials so as to enable the Government to satisfy
Its obligation under this Special Item.
B. All copies of licensed program materials
made by the Government Including translations,
compilations, partial copies within modifications
and updated words are the property of HP. The
Government will reproduce and Include the copy-
right notice on any such copies In accordance with
the copyright Instructions provided by HP.
C. The Government will maintain records of the
number and location of all copies of licensed pro-
gram materials and will notify HP In writing If the
original or any copy of the licensed program ma-
terials will be kept at an Installation (or location,
when 'Location license Appllesl other than that
of the machine designated In the order.
D. The Government will Insure, prior to dispos-
Ing of any media, that any licensed program mate-
rials contained thoroon have boon erasod or
otherwise destroyed.
E. The Government will not provide or other-
wise make available any licensed program materi-
als In any form without HP's prior written consent
except to Government employees, HP employees
or other persons during the period they are on the
Government's promises for purposes specifically
related to the Government's use of the licensed
Program.
S. Software Conversions
In some cases monetary credit may be allowed
to the Government for replacement of software
products superseded by newer version software
products provided by HP. In orderforthe Govern-
ment to acquire such monetary credit. the Govern-
ment must purchase the new upgrade conversion.
This credit, when available, Is reflected as a prod-
uct option when the new version software product
is ordered by the Government under Special
Item (132 -31).
9. Software Deliverables
Each software product purchased by the
Government will Include the software product.
on the media specified In the order, and one
copy of the software user's manual. Refer to
paragraph 4 for Installation services provided by
HP.
10. Risk of Loss or Damage
HP shall bear all risk of loss for software
media purchased bythe Government underthis
contract until it is delivered to the Government
at the designated delivery point Upon delivery
to the Government, risk of loss or destruction,
or damage to the software media shalt pass to
the Government, except when such loss, de-
struction, or damage to the software media
results from the sole negligence of HP.
11. Return or Destruction of
Licensed Program Materials
Within one month after the date of discon-
tinuance of any license granted hereunder, the
original and all copies of the licensed program
materials received from HP, or made In connoc-
tlon with such license, shall be returned or de-
stroyed. This requirement will apply to all
copies in any form Including translations
whether partial or complete, and whether or not
modified or merged Into other program materi-
als as authorized hereln
12. Liability for Injury or Damage
HP shall not be Ihable for any injury to per-
sonnel or damage to Government property aris-
Ing from the use of software provided by HP
unless such injury or damages Is due to the fault
or negligence of HP. - -
13. Software Warranty
Warranty service for software products Is
limited to replacement of defective software me-
dia or materials only.
62
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A. HP warrants that its software and firmware
designated by HP for use with a CPU will execute
its programming Instructions when properly in-
stalled on that CPU. HP does not warrant that the
operation of the CPU, or software, or firmware will
be uninterrupted or error free.
B. All replaced parts during the warranty period
shall become the property of HP.
14. HP Software Support Services
A. Services (Includes HP Teaml-Ine, HP Re-
sponsel-Ine, and HP Basicl-ine)
HP Provides comprehensive and optional sup-
port services for HP software on HP and non-HP
systems, according to the specifications set out in
the applicable HP service data sheet for specific
computer systems. Not all features are available
for every service level or supported system. Some
service features and coverage levels have prereq-
ulsites.
1) HP Systems
Table 8, Appendbt D summarizes the
service features Included for HP software on HP
systems.
2) Non-HP Systems
HP Application Software Support service
for non-HP systems provides the following fea-
tures for specified HP software products on speci-
fied non -HP systems: telephone assistance,
software problem reporting, HP SupportUne sup-
port access and call submittal, software license for
updates, and patches.
B. limitations of Service
1) Hardware Support
Any maintenance services Involving
hardware problems will be subject to HP's stand-
ard service rates unless the products are covered
by an applicable contractual hardware or notwork
support eorvice,
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TERMS AND CONDITIONS
132 -31, 132 -32
2) Supported Software Versions
HP provides contractual support only
for the current and Immediately preceding ver-
sion of software. If support coverage lapses,
additional fees may be required to resume sup-
port coverage.
3) Non-HP Systems
HP provides contractual support only
for HP software that Is specifically documented
as supported on a particular non-HP system.
4) Non-HP Software
Support for non-HP software covered
by HP contractual support services Is limited to
telephone assistance. HP will not be responsi-
ble for design flaws In non -HP software.
b) Coverage of Additional HP Basl
cLlne Systems
Support may be extended only to sys-
tems of the same HP product line covered by
HP BasicUne software support service that are
owned by the purchaser of HP TeamUne or HP
ResponseUne software support service. The
additional system must be supported by the
same system manager as the system covered
by HP TeamUne or HP Responsel -Ine software
support service.
6) Critical Onsfte Assistance
a. Critical onshe assistance Is limited
to systems that are supported by one (1) system
manager and that are situated within a one-half
(1/2) mile radius of each other. At least one (1)
synom must be supported with HP Teaml-Ine
or HP Responselane software support service.
Systoms Oluatod beyond this limit requiring
critical onsfte assistance will be subject to addi-
tlutd charges at f fife standard servlc,a fate§.
b. Onshe assistance Is available only
upon HP's determination that further resolution
of a problem cannot bg porformed remntnly.
!•
TERMS AND CONDITIONS
132-31.132-32
7) Exclusions
HP software support does not Include
assistance that Involves program development;
coding; isolation of coding problems; Implementa-
tion assistance; performance, consulting; data re-
covery, regardless of the cause of data loss;
hardware malfunctions; or problems and Investi-
gation time relating to the use of p&Ueged -mode
code on the HP 3000 system. HP contractual soft-
ware support Is not a substitute for any formal
customer education courses, which are offered
outside the scope of this schedule contract
a) Access to the HP Response Center
HP Response Center use Is limited to the
system manager or extended -hours callers for the
operating system and related software; network
manager. If network support services are pur-
chased; the application software manager(s) for
each family of HP application software. If applica-
ble; and additional HP Response Center callers, If
that option Is purchased. In the absence of any of
these managers, the HP Response Center Is avall-
able to their designated aftemates.
9) Catl Submittal
HP Response Center calls submitted
through HP Support 1Jne electronic support are
limited to the same authorized government con.
tacts identified above.
10) Source code Support
For HP source code software covered
under HP software support, assistance Is limited to
problems that can be duplicated on the current
version of the object code of the particular soft-
ware product Anyotherassistance required bythe
Governrnent will be charged at HP's standard serv-
ice rates.
Q Prerequisltas
1) Ordering Options
a. Processor Options
Government must purchase the prooes-
my support option that corresponds to Gover -
ment processor. and number of maximum users
for the supported HP system -
I: .
b. Application Options
Goverment also must purchase the
software application support option(s), when
available, for software products being sup-
ported on a specific HP system.
c- Product Class Options
For supported HP software applica.
tions on non -HP systems, Customer must pur-
chase the appropriate product lass option for
the HP software product
2) Customer Contact and Training
Customer must identity a system man-
ager, designated alternate, and any of the fol-
lowing additional alternates, as applicable, as
contacts for HP software support services: ex-
tended-hours caller, network manager. orappli-
cation manager. All these contacts and any
other callers must be identified by name at the
HP Response Center and must be trained
through completion of the appropriate HP traln-
Ing course(s), offered outside the scope of this
schedule contract
3) Remote Support
For HP to provide remote support.
Govemment must provide access to one (1)
qualified modem and access to one (1) voice-
grade telephone and one (1) data -quallty tele-
phone ilne or network with terminations near the
system. ff HP cannot access a system remotely.
HP may charge standard service rates If onstte
service is needed.
4) Electronic Database Access
To access HP SupportUne electronic
support, Goverment must provide one (1)
data -quality telephone line, one (1) locally com-
patible modem, or must have access to a quall-
W network Goverment also must provide an
HP- compatible terminal or terminal emulator. in
addition to the equtpmert or network required
for remote support, as Indicated above. Callers
to HP SupportUne electronic support must
meet the same training requirements as the
system manager.
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5) HP Software License
HP software support can be purchased
only for software for which Government has right -
tufty acquired an appropriate HP software license.
6) General Coverage
All systems must be covered by HP Basl-
cLine, HP ResponseUne, or HP TeamUne soft-
ware support servim or a derived service from this
set. all software products on a system must be at
the same level of service coverage.
7) Coverage of Additional Systems
If any portion of HP TeamLine or HP
ResponseUne coverage are extended to addl-
tlonal HP BasicUne systems, Government must
purchase the HP TeamUne or HP ResponseUne
software support service for the system with the
fastest processor speed and largest number of
users.
HP reserves the right to make the final
Judgement as the whether Government adequately
meets the prerequisites for the services outlined
herein
D. Government's Responsibilities
1) Hardware Configuration and Revi-
sion Levels
Government must maintain all of the as-
soclated system hardware and firmware at the
latest HP- specified configuration and revision
code level.
2) Diagnostic/Maiatenance Software
(select systems)
Govemment must allow HP to keep sys-
tem and network diagnostic and maintenance pro-
grams resident on Government's system or site for
the excustve purpose of performing diagnostics
and maintenance. Prior to submitting a software
problem report to HP. Govemment may be re-
quired to assist HP In running these HP- supplied
programs. Government acknowledges Govem-
ment has no ownership Interest In this software and
that HP may remove these programs upon termi-
nation of support
65
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TERMS AND CONDITIONS
132-31,132-32
S) Remote Support
For remote access to a supported sys•.
tem. diagnostics will be performed only upon
receipt of Government's authorization. Govern,
merit is responsible for Implementing any ten}
pomry procedures requested by HP during
remote assistance.
4) Operating Procedures
Government must follow routine oper-
ating procedures as specified In the HP operat-
ing manual for the products.
5) Telecommunications Charges
Government Is responsible for all tele-
communications charges associated with HP
SupportUne electronic support use.
6) Temporary Procedures
Government Is responsible for Imple-
menting temporary procedures or workarounds
while permanent solutions are being sought
E. Software License and Copyrights
1) Updates
a. HP grants Government a License to
Use the updates for software updates provided
by HP under an HP support contract;
b. HP grants Govemment an addl-
tlonal License to Copy and Use one (1) copy of
the updates for each software product license
for which Government has purchased an HP
support service: and,
c. Government agrees thatthe License
to Use and License to Copy the updates are
governed by the terms set forth In this schedule
Contract.
2) HP Ownership of Updates
Government acknowledges that a
does not own and has no right to, title to, or
interest In the updates except as set forth in this
schedule contract.
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TERMS AND CONDITIONS
132-31,132-32
3) Copyright and Trademark Notices
Government agrees to reproduce and
conspicuously affix copyright and trademark no-
tices from the original software on each copy of an
update that Government makes or obtains from an
electronic data source. such as HP SupportUne
support-
HP APOLLOUNE RESPONSE CEN-
TER SUPPORT SERVICE
1. Services Included
A. Remedial Telephone Assistance
HP will provide telephone assistance to the
designated Government contact and alternate.
The HP Response Center will assist the Govern-
ment by Identifying problems and supplying
workarounds whenever possible. The hours of
coverage for standard telephone assistance, un-
less otherwise specified. are 8:30 am to 8:00 pm
eastern time. Monday through Friday. excluding
HP holidays.
B. Right To Execute Software Updates
This service provides the right to use software
updates for all supported software products.
C. Software Support Materials
Updates to HP software products, consisting of
remedial patches and maintenance releases, will
be provided to customers as they become aval-
able. One copy of media and associated docu-
mentation for such update* will be supplied.
Functional enhancements may be subject to an
extra charge at HP's dlscretiorL
D. Software Problem Reporting
The Government may submit an HP service
request N a problem arises- ih a supported soft-
ware product HP will adaxWodge receipt of the
service request and Inform the Government of its
disposf lorL HP retains the right to determine the
final disposition of all reported problems. If the
problem reported is of a critical nature. HP may
provide a workaround or object code modification
(patch). N avaiable.
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E. Remote Support (Selected Systems)
HP may provide remote dW4n support from
the HP Response Center If the Government has
set up an approved HP modem connection.
F. HP SupportUne Electronic Support
HP ApolloUne Response Center Support
service includes call submittal and database
access. The Government may access HP's
electronic support databases and submit calls
for up to six (6) hours of total connect time per
month for all supported software under support
agreements with HP. Calls submitted via eleo-
tronic call submittal will be returned either by
telephone or electronically per the Govern -
merit's choice. This access Is available from
8:00 am to 9:00 pm eastern time, seven (7) days
a week
G. Three Months Additional Coverage
When twelve (12) months of HP ApolloUne
Response Center Support service Is ordered
with system purchase. HP provides three (3)
additional months of support free of charge.
This three (3) month period begins upon Instal-
lation of the supported software, or on the thirty-
first (31 st) day after delivery, whichever comes
fast. if the Government terminates the order for
paid coverage for any reason during this fifteen
(15) month period. the Government shall reim-
burse HP for each month of free service re-
ceived.
2 Optional Services
The following optional services can be pro-
vided by HP (subject to local resource avallabl-
Ity) for an additional charge.
A. Additional HP Response Center Caller
This optional service allows one additional
authortzed contact to cal the HP Response
Center.
I ' t
•
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t
I-
C
1
0
• I
4 ,
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1
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k'
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B. Additional Software Media and Documen-
tatlon
Additional copies of media and documentation
updates may be purchased through an additional
media subscription or an additional documenta-
tion subscription.
3. Umitations of Service
A. Hardware and Network Support
Any maintenance services invoMng hardware
or network- related problemswifl be subjectto HP's
standard service rates unless the products are
covered by an appropriate contractual hardware
or network support service.
B. Supported Software Versions
HP provides contractual support only for the
current and Immediately preceding versions of
software, and only when used with hardware that
Is Included In HP- specified configuratiom
C. Exclusions
HP ApolloUne Response Center Support sere
Ice does not include assistance that Involves pro-
gram development, coding, isolation of coding
problems, consulting, Implementation assistance
or hardware malfunctions.
D. Data Recovery
Data recovery services are not Included as part
of HP ApolloUne software support, regardless of
the cause of data loss. The Government's request -
Ing HP to perform data recovery will be charged at
HP's standard service rates.
E. Access to HP Response Center
Use of the HP Response Center Is limited to the
designated contact for the supported software
and. If purchased, additional HP Response Center
callers. In the Absence of any of these contacts,
HP Response Center access Is available to their
designated aftemate.
F. Source Code Support
For source code software covered under HP
ApolloUne Response Center Support service, as-
sistance is limited to problems that can be dupli-
67
t
t
TERMS AND CONDi ONS
132-31,132-32
sated on the current version of the ob)act code
of the particular software. Any other assistance
required by the Government will be charged at
HP's standard service rates.
G. Nonquall ied Devices
Services are provided for qualified devices.
Products not supplied or qualified by HP and
products for which the Government does not
allow HP to incorporate engineering Improve-
ments will be considered nonqualified devices.
The Government Is responsible for removing
nonqualified devices to allow HP to service the
qualified devices. If performance of service Is
made difficult or impaired because of a non -
qualified device, HP will charge the Government
for the Increased efforts at HP's standard serv-
ice rates.
H. Software Update Installation
Installation of the software updates Is the
Government's responsibility or is available from
HP at standard service rates.
L Single -site Support
Each HP ApolloUne Response Center Sup-
port contract only supports a group of nodes
meeting a single -she requirement A site Is de-
fined as a group of nodes /servers located within
a one -half (1 /2) mile radius, and interconnected
on a single network
4. Prerequisites
A. For included Services
1) HP ApolloUne Response Center
Support service Is available to any customer
currently covered under an HP ApolloUne sys-
tem service agreement
2) HP ApolloUne Response Center
Support service must be ordered for all nodes
located at a single site that use the covered
software products.
3) HP ApolloUne Response Center
Support service may be purchased only for
software for which the Government has ac-
quired an appropriate software license.
r
f
4
TERMS AND CONDi ONS
132-31,132-32
lb . .
4) The HP ApolloLine Software Subscrip-
tion service quantity level specified for the operat-
Ing system must be equivalent to the number of
nodes supported at the contract she.
B. For Optional Services
The Government must purchase HP ApolloUne
Response Center Support service In order to qual-
Ify forthe optional services described In Paragraph
2
C. Contact Technical Capability
The designated Government service contact
and alternate shall attend HP training classes or
demonstrate, to the satisfaction of HP, a level of
technical capability sufficient to fuffli the Govern-
ment responsibilities (e.g., executing HP veritica-
tion tests under HP phone guidance).
5. Government Responsibilities
A. Revision Levels
The Government wilt maintain all associated
systems hardware and firmware at the latest re-
quired code revision level.
B. Diagnostic Software (Selected Systems)
The Government will allow HP to maintain' sys-
tem diagnostic programs resident on the Govern.
ment's system for the exclusive purpose of
performing diagnostics. The Government ac-
knowledges that the Government has no owner-
ship Interest In this software and that HP will
remove these diagnostic programs and any HP.
loaned modems upon terrnirhation d this agree-
ment
C. Access
The Government will provide HP with access to
and use of all Government Information and facl-
ties necessary by HP to provide HP ApolloUne
Response Center Support service.
D. Telecommunkations Charges
The Government Is responsible for all telecom-
munications charges associated with mIng HP
SupportLine electronic support,
4N
E. Operating Procedures
The Government will follow routine operat-
Ing procedures as specified In the appropriate
operating manual for the products.
F. Confidential information
The Government Is responsible for the sect -
rity of its proprietary and confidential Informa-
tion.
G. Data Reconstruction
The Government Is responsible for maintain -
Ing a procedure extemal to the products for
reconstruction of lost or altered data
H. Government Representative
The Government shalt designate a service
contact and aftemate to be primary htiterfaoe
with HP in connection with the services per-
formed under this exhibit. This contact or the
alternate must be qualified and authorized to
communicate all necessary Information and
must be present at the Government's site at all
times when services are being performed by
HP.
6. Software License and Copyrights
A- HP grants the Govemmert the right to use
updates and derivatives of software provided by
HP on any one computer /node according to
the same software license terms applicable to
the Government's license of the software cov-
ered by this service.
B. The Government ackrwr ledges that It
does not own and has no rigid, title or interest
In the updates or derivatives except as set forth
In the applicable software license terms.
C. The Government agrees to reproduce
and conspicuously affix HP's copyright and
trademark notices to each copy d an update or
derivative made by the Governmea
r
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TERMS AND CONDITIONS
132 - 31.132 -32
• �-�
7. Additional Terms for Software
( Products Installed on Non -HP
Systems
A. Additional SerNces Included
As part of remedial telephone assistance. HP
will workwkh the Govenunenttoverifythat non-HP
systems using covered software are functional;
that Is, they successidly execute the applicable
verification tests provided by HP.
0. Additional Optional Services
Installation/Verificatior% Testing. The Govern-
ment may elect to have HP personnel perfonn
Installation. configuration, verificatiom and testing
of products.
C. Additional Prerequisites
1) Model numbers and serial numbers of
all nor-HP Apollo systems on which the covered
products are installed must be supplied to HP.
2) Prerequisite set out M Section 4A1)
above does not apply.
D. Additional Umltations of Service
1) Supported software Installed on non-
HP systems must comply with the compatibility
limitations as described In the applicable product
literature.
2) If a problem In the Govemment's envl-
ronment Is determined to be caused by a non-HP
product (e.g.. operating system, communications
layer, application), the Govemment assumes re-
sponsibillty for any changes, modifications. or
degradation In performance. Any time spent by
HP personnel working on such a problem will be
charged at HP's published labor rates.
3) HP Is not responsible for maintaining
forward compatibility between the supported soft-
ware and the non-HP environment.
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APPENDDCA
FOREIGN PRODUCED PRODUCTS
CANADA
FEDERAL REPUBLIC
OF GERMANY
C23 20A
C2712A
32305A
C2713A
32306A
C2714A
32307A
C2715A
32308A
C2716A
32309A
C2718A
C2720A
32311A
32339A
C2725A
35303A
35350A
UNITED KINGDO�A
. 92699A
A1017A
A1020H
372046
C2455A
A2216A
C2753A
C2297T
C2754A
C2464R
C2477R
JAPAN -
FRANCE
88195A
98248AN
2335A
98264AN
2340A -
98264BN
2346A
987534
23466
2346C
98754A
98785A
23460
887878
2346E
98787C
24450A
98789A
32057A
C1701A
36941A
4022M
40221A
PUERTO RICO
40261A
402996
A2217A
40290A
A2218A
D2355A
J2092A
A2511A
J2093A
J2094A
SINGAPORE
J2102A
---
A1099A
a
m c
r
�1
r
R
r
r �
E I
ORDERING LOCATIONS OUTSIDE THE US APPENDIX B
REPUBLIC OF KOREA FEDERAL REPUBLIC OF GERMANY
Samsung Hewlett- Packard Umlted
Hewlett- Packard GmbH
Dongbang Bldg. 36-1 Yeo Eul Do
Vertriebszentrale Deutcrland
Youngdeungpo -Ku
•
Seoul, South Korea
Hewlett- Packard Strasse
a
D-6380 Bad Homburg -7
Telephone (11)82 2 784-4666
West Germany
ORDERING LOCATIONS OUTSIDE THE US APPENDIX B
REPUBLIC OF KOREA FEDERAL REPUBLIC OF GERMANY
Samsung Hewlett- Packard Umlted
Hewlett- Packard GmbH
Dongbang Bldg. 36-1 Yeo Eul Do
Vertriebszentrale Deutcrland
Youngdeungpo -Ku
AbL Behoerdenvendeb
Seoul, South Korea
Hewlett- Packard Strasse
D-6380 Bad Homburg -7
Telephone (11)82 2 784-4666
West Germany
Mailing: Yeoeul Do
Telephone: 06172 /400.0
PO Box 595
Seoul. Korea
Making: Postfach 1641
D-MW Bad Homburg V.D.H.
West Germany
71
0 . .
APPENDDC C HP SALES AND SERVICE OFFICES f
ALABAMA
BIRMINGHAM
2100 RIVEFiCHASE CTR
SUITE 118, BLDG. 100
Birmingham, AL 35244
(205)9880547
HUNTSVILLE
620 DISCOVERY DR
HUNTSVILLE. AL 35806
(106)971 -2WO
ALASKA
ANCHORAGE
3510 SPENARD RD.
SUITE 100
ANCHORAGE, AK 9950,1
(206)643-4000
ARIZONA
PHOEND(
8060 POINTE PKWY W.
PHOENIX AZ 85044
(602)7%3.8000
TUCSON
3400 E BRITANNIA DR
BLDG. C, STE 124
TUCSON. AZ 85706
PM)S73 -7400
ARKANSAS
BENTOMALLE
615 N. WALTON BLVD.
SUITE B
BENTONVILLE. AR 72712
(501)271.2362
LITTLE ROCK
10816 EXECUTIVE CENTER OR
SUITE 116
LITTLE ROCK AR 72211
(501)225.7178
CALIFORNIA
CALABASA S
26701 WEST AGOIRA RD
CALABASAS, CA 01302
(518)8803400
CARSON
1210 E 223 STREET
SURE 306
CARSOK CA 90745
(310)8348312
FOSTER CITY
353 LAKESIDE DRIVE
SUITE B CITY. 94404
FRESNO,
1007 NO GATEWAY BLVD
FRESNO. CA M=*
PM)2524
FULLERTON
1421 S. MANHATTAN AVE
FULLERTON.CA 92531
(714)999.6700
WNE
WW MUIRLANDS AVE
IRVINE, CA 92718
(714 )4723000
LOS ANGELES
5651 W. MANCHESTER BLVD
LOS ANGELES. CA 90045
(310)337.8000
MONTEREY
TRIDENT E)TCUTTVE CENTER
2600 GARDEN ROAD
SURE 110
MONTEREY. CA 93940
(408WS-4155
MOUNTAIN VIEW
351 E EVELYN AVE. BLDG 330
MT VIEW. CA 94041
(415)OW2000
NORTH HOLLYWOOD
5181 LANDERSHIM BLVD.
N. HOLLYWOOD. CA 916013794
(81$',5W -2900
ONTARIO SERVICE CENTER
3400 INLAND EMPIRE BLVD. .
ONTARIO, CA 91764
(714)94&8462
PLEASANTON
5725 W. LAS POSITAS BLVD
PLEASANTON. CA 945M
(510)460.0282
SACRAMENTO
4244 S MARKET CT
SURE A
SACRAMENTO. CA 95634
(916)929.7222
SAN DIEGO
9606 AERO DR
SAN DIEGO. CA 92123
(619)279.3200
SAW FRANCISCO
50 FREMONT ST
SURE 200
SAN FRANCISCO. CA 94105
(415)W24M
SANTA BARBARA
130 CREMONA
GOLETA. CA 93117
(606)6854100
SANTA CLARA
351 EVELYN AVE
MOUNTAIN VIEW. CA 94041
N1
.. 72
SANTA ROSA
61 B MENDOCINO AVE
SUITE A
SANTA ROSH, CA 95404
(41s)9a2 -WW
COLORADO
BOULDER
3005 CENTER GREEN DR
SUITE 205
BOULDER. CO 80301
(=)9383065
COLORADO SPRINGS SERVICE CTR
8245 N. UNION
COLORADO SPRINGS. CO $MIS
(719)590.7788
ENGLEWOOD (ROCICYMOUNTA"
24 INVERNESS PL E.
ENGLEWOOD. 0080112
(303)649.5000
FORT COLLINS
BOARDWALK BUSINESS CENTER
748 WHALERS WAY
BLDG E. SUITE 100
FORT COLLINS. 00 80523
PM)223.1689
CONNECTICUT
GLASTONBURY
115 GLASTONBURY BLVD
GLASTONBURY. CT 06033
(203)633 -0100
FLORIDA
FORT LAUDERDALE
5900 N. ANDREWS AVE
SUITE 100
FT LAUDERDALE. FL33300
WW SOUTHPOINTE PKWY
SURE 301
JACKSONVILLE, FL 32216
iglu m
WATERFORD BLDG. 9TH FLOOR
5200 BLUE LAGOON
MWA FL 33126
2S5 E. DR, SURE B
&&EUX URNS. 8.32904
(407)7290704
ORLANDO
61n LAKE E LENOR DR
ORLANDO. FL 32800
PENSAOOIA
1
I
MI^
1
Hp SALES AND SERVICE OFFICES APPENDD( C
4700 BAYOU' BLVD
1775 EAST 17TH ST
305 N. HURSTBOURNE PKWY
BUILDING 6
SUITE A
LOUISVILLE KY 402225141
PENSACOLA, FL 3256!
IDAHO FALLS. ID 63404
(502)426-0100
(904)47684=
MW)5294051
LOUISIANA
SARASOTA
ASOT
IWNOIS
BATON ROUGE SERVICE CTR
201 FIELD ENO ROAD
BLOOMINGTON
4334 S. SHERWOOD BLVD
SUITE
2205 EAST EMPIRE
SURE 165
SARASOTA, F1 34240
SARASOTA. F
BLOOMINGTON, IL 61704
BATON ROUGE, LA70618
(309)662.9411
(504)4674100
TALLAHASSEE
CHICAGO
NEW ORLEANS (ST. ROSE)
1300 EXECUTIVE CENTER Oft
100 N. RIVERSIDE PL47A
160 JAMES DR EAST
KOGERAMA BUILDING
SUITE 1525
ST. ROSE, LA 70067
SURE 101
CHICAGO, ILL 60606
(504)467 -4100
TALLAHASSEE. FL 32301
(312)474-4000
(914)877-7876
SHREVEPORT SERVICE CTR
NAPERVILL E
900 PIERREMONT
TAMPA
TAM A
1200 EAST DIEHL ROAD
SURE 100
SSW W. AVE
NAPERVILLE. L 60566
SHREVEPORT. LA71106
i SURE
033634
(M)50548W
(316)665-9739
TAMPA,
(813)8843282
ROLLING MEADOWS
MARYLAND
5201 TOLLVIEW DRIVE
BALTIMORE
GEORGIA
ROWNG MEADOWS, E 60004
3701 KOPPERS ST
ALBANY
(M)255 -9800
BALTIMORE. MO 21227
414.81 NORTH WESTOVER BLVD
(410)644 -5600
ALBANY. GA 31701
INDIANA
j4N)436-n94
FORT WAYNE
WASHINGTON D.C.
ATLANTA
111 E LUDWIG RD
FORT WAYNE. IN 46825
ROCKVIL.E
2101 Gaither Rd.
1995 NORTH PARK PLACE
ATLANTA. GA 30339
(219)4824283
ROCIMLLE MD 20650
(0255 -1500
INDIANAPOLIS (CART I
(301)256-2000
11911 N. MERIDIAN ST.
WASHINGTON DC OFFICE
NORCROSS
3607 PARKWAY LN
CARMEL, IN 46032
(317)8444100
90017TH STREET NW
SUITE 300
SUITE 1100
NORCROSS. GA 30092
WASHINGTON, DC 20007
(404)448-1694
IOWA
(202)785 -7929
CEDAR RAPIDS
SAVANNAH
4= RIVER CENTER CT NE
MASSACHUSETTS
1000 BUSINESS CENTER DR
CEDAR RAPIDS, IA 52402
BURLINGTON
SUITE 40
(319)393-0606
29 BURUNGTON MALL RD
SAVANNAH. GA 31403
BURLINGTON, MAOIS034514
(912)2324416
DAVENPORT
(617)270.7000
4440 BRADY ST
I WARNER ROBINS
151 HOUSTON LAKE BLVD
SUITE 103
DAVENPORT. IA 52808
MICHIGAN
SUITE 100
CENTERVLLE, GA 31098
(319)38&1145
NOVI
39550 ORCHARD HILL PLACE OR
(pT2)p5}Sp63
WEST DES MOINES
NOVA, MI 48050
4445 CORPORATE DR-
(313)349 -0200
f1AWA�
SURE 100
DES MOINES. IA 50266
FLINT
HAWAII
(515)224-1435
(5-15)224.1435
BRIDGE oft
PACIFIC TOWER
BUILDING
1001 BISHOP ST
KANSAS
FLINT. MI 48504
SUITE 2400
(313)7336556
HONOLULU. H 96813
WICHITA
(80,8)525.um
3450 N. ROCK RO
GRAND RAPIDS
SUITE 300
3033 ORCHARD VISTA DIM BE
t IDAHO
WICHITA. KS 67ZM04M
SUITE ioa
BOISE
(316)6364pW
GRAND RAPIDS. Ip 49506
11309 CH INDM BLVD
(616)957 -1970
BOISE. ID 83714
E a06)323.2700
KENTU (
MINNESOTA
ST PAUL
r KW40 FALLS SERVICE
LOUISVILLE
73
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. APPENDIX C HP SALES AND SERVICE OFFICES
MINNESOTA
ST PAUL
2025 W LARPENTEUR AV
ST. PAUL, MN 55113
(612)644 -1100
MISSISSIPPI
JACKSON SERVICE CTR
SW WOODLAND PARKWAY
SUITE 101
RIDGELAND, MI 39157
(60,)957-0730
MISSOURI
KANSAS CITY
6601 WINCHESTER AV
KANSAS CITY. MO 64131
(816)737-0071
ST Louts
I SM MARYVILLE CENTRE DR.
ST LOUIS, MO 63131
(314)542.1500
MONTANA
BILLINGS
710 GRAND AVE
SUITE 8
BILLINGS. MT 59101
i(406)250 -5615
' NEBRASKA
OMAHA
2533 N. 117TH AVE
OMAHA, NE 68164
(402)493.0300
NEVADA
LAS VEGAS
4570 S. EASTERN
SURE 22 & 23
LAS VEGAS, NV 89119
(702)7223900
RENO
1000 BIBLE WAY
SUITE 47
RENO. NV 89502
V02132241299
NEW JERSEY
PARAMUS
W 120 CENTURY RD
PARAMUS. NJ 07653 -
(201)529-5000 . .
PENNSAUKEN SATELLITE
520 COPPER CTR WEST
PENNSAUKEN. W 08100
(215)488 -1026
PISCATAWAY
20 NEW ENGLAND AV W.
PISCATAWAY. W 08854
(008)5624100
74
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RALEIGH (CARY)
NEW MEXICO
305 GREGSON DR
ALBUQUERQUE
CA�'. 7. 27511
(919)4674600
5130 MASTHEAD NE
ALBUQUERQUE, NM 87100
OHIO
(505)623 -6100
CINCINNATI
LOS ALAMOS
4501 ERSKINE DR
1362 TRINITY DR
CINCINNATI. ON 45242
SUITE C
(513)891-0870
LOS ALAMOS, NM 87544
(5M)552 -67W
CLEVELAND (STRONCSVILLE)
15885 SPRAGUE RD
NEW YORK
STRONGSIILLE, OH 44136
ALBANY
(216)243-7300
5 COMPUTER DR S.
COLUMBUS
ALBANY. NY 12205
540 OFFICENTER PL
(518)458'1550
COLUMBUS. OH 4323043Y1
BUFFALO (AMHERST)
(614)4784200
130 JOHN MUIR DR
DAYTON
AMHERST. NY 14228.1179
7867 WASHINGTON VLLAGE DR
(716)689,3003
DAYTON. OH 45459
HUNTINGTON
(513)433.2223
7 OLD SOD FARM ROAD
TOLEDO
MELVILLE, NY 11747
M FLOOR 1 MARITIME PLAZA
(516)7530555
720 WATER ST
MANAHATTAN
TOLEDO. OH 43604
(419 42.2200
1 PENN PLAZA -59H RA
34TH ST & 8TH AV
NEW YORK, NY 10119
OKLAHOMA
(212)971-0800
LAWTON SERVICE CTR
2210 W. GORE
ROCHESTER (FAIRPORT)
SUITE 5
290 WOODCLIFF DR
LAWTON, OK 73501
FAIRPORT. NY 14450
(405)248 -7308
(716)2644000
OFQJ1Fi0MA CITY
SYRACUSE
3525 N.W. 56TH
6010 CAMPUSwOOD DR
SUITE C100
LIVERPOOL, NY 13057
OKLAHOMA CITY. OK 73112
(315)463 -Z7Z7
(405)946 -0499
WAPPINGER FALLS
TULSA
EXECUTIVE SQUARE BLDG
6655 S. LEWIS
66 MIDDLEBUSH ROAD
SUITE 105
WAPPINGER FALLS, NY 12590
TULSA. OK 74136
(914)298.2125
(918)4814700
NORTH CAROLINA
OREGON
CHARLOTTE
EUGENE
040, ARROWPOINT BLVD
1600 VALLEY RIVER DR
CHARLOTTE, NC 28217
SUITE 160
(704)5274780
EUGENE. OR 07401
-
(6031484085
GREENSBORO
7029 ALBERT PICK RD
PORTLAND
SUITE 100
15115 SW SEOUOIAPKWY
GREENSBORO, NC 27409
PORTLAND, OR 07224
(919)66,s-1800
GREENVIL LE (NORTiJ SERVICE CTR
101 W 14TH ST
BUILDING 2. SUITE 10
GREENVILLE NC 27835
(919)758.2383
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HP SALES AND SERVICE OFFICES
PENNSYLVANIA
ALL ENTOWN (BETHL EHM
2178 INDUSTRIAL OR
SUITES 918/919
BETHLEHEM. PA 18017
(215)8652888
HARRISBURG
50 DORCHESTER RD RT 22
HARRISBURG, PA 171124080
(717)541-0100
PITTSBURGH
111 ZETA DR
PITTSBURGH. PA 15738
(412)782-0400
VALLEY FORGE
2750 MONROE BLVD
VALLEY FORGE. PA 19482
(215)6669000
SOUTH CAROLINA
COLUMBIA
250 BERRYHLLL RD
SUITE 111
COLUMBIA. SC 29212
(80;1)750.9800
GREENVILLE
545 PLEASAN'TBURG DR. #100
GREENVILLE SC 29607
003)232-S002
j TENNESSEE
BRISTOL SERVICE CM
1816 VOLUNTEER PKWY
SUITE P
BRISTOL. TN 37020
(615)9651323
KNOXVILLE
1 ENERGY CNTR SUITE 200
725 PELLUSSIPPI PKWY
KNOXVULE, TN 37932
1615)966 -4747
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MEMPHIS
889 a0GEU1KE BLVD
SUITE 100
MIEMPHBS. TN 38119
(901)7634747
BASH MLLE
44 VANTAGE WAY
SUITE ta0
NASHVILLE. TN 37724
«(15)255 -1271
TEXAS
ABILENE SERVICE CTR
3301 N. THIRD
SUITE G
ABLLENE. TX 79603
015)673.7843
l
AMARILLO SERVICE CTR
3613 S. GEORGIA
SURE 104
AMARILLO. TX 79100
(806),452,2049
AUSTIN
9050 CAPITAL OF
TEXAS HWY NORTH
SUITE 290
AUSTIN TX 78759
(512)3463855
BEAUMONT SERVICE CTR
3560 DELAWARE
SUITE 104
BEAUMONT.TX 77708
(409)83S0144
COLLEGE STATION SERVICE CTR
301 ARGUELLO
SUITE 102
COLLEGE STATION, TX 77810
(409)268.2780
CORPUS CHRISTI
4646 CORONA OR
SUITE 120
CORPUS CHR=L TX 78411
(512)851,2971
DALLAS (RICHARDSON)
930 E CAMPBELL RD
RICHAROSON. TX 75081
(214)231 -0101
DALLAS (LOVE FIELD) SERVICE CTR
7920EUdBROOK
SUITE 120
DALLAS, TX 75247
(214)6304330
EL PASO
5700 CROMO DRIVE
EL PASO, TX 79912
(91S)8334400
FORT WORTH (HURST) SERVICE CTR
1SW NORWOOD DR
SUITE 303
HURST. TX 76054
(817)282-0936
HOUSTON WEST
2000 WEST LOOP SOUTH
Houston, TX 77027
(713) 439.5000
LUIS COL INAS
3301 ROYAL LN
IRVING. TX 75063
(214)869.1.177
MCNL.EN
801 NOLANAAVE
SUITE 205
MCAIL.EN, TX 78504
(512)636.4030
1
APPENDIX C
SAN ANTONIO
14100 SAN PEDRO. SUITE 100
SAN ANTONIO. TX 78232
(512}4949338
TYLER SERVICE CTR
5620 OLD BULLARD ROAD
SUITE 112
TYLEFL TX 75703
(214)581 -746
UTAH
SALT LAKE CITY
3530 WEST 2100 SOUTH
SALT L XE CITY. UT 84119
(801)974 -1700
VIRGINIA
CHARLOTTESVILLE SERVICE CTR
3042 BERKMAR DR
SUITE D
VA22901
(804)747 7750
FALLS CHURCH
3141 FAJRV1EW PARK DRIVE
SUITES 300
FALLS CHURCH{, VA 22042
(703)204,2100
NORFOLK (CHESAPEAKE)
840 GREENBRIAR CIRCLE
SUITE 101
CHESAPEAKE, VA 23320
(804}4247105
RICHMOND (GLEN ALLEM
4401 WATERFRONT DRIVE
SUITE 150
GLEN ALLEN. VA 23060
(804)747 7750
ROANOKE
2800 ELECTRIC ROAD
SUITE 100
ROANOKE, VA 24018
(804)747 T750
WASHINGTON
15815 SE 37TH ST
BELLEVUE, WA 98008
pm)643.4000
SPOKANE
N 1121 ARGONNE RD
SUITE 121
SPOKANE. WA 99212
(509)922 -7600
TR1 CITIES
1845 TERMINAL DRIVE
SUITE 150
RICH0.AND. WA 99352
(509)9464561
yS
J • • T
I
WEST VIRGINIA
CHARLESTON
501 56TH ST
CHARLESTON, WV 25304
(304)0250422
WISCONSIN
GREEN BAY
1400 LOMBARDI AVE
SUITE 105
GREEN BAY. WI 54304
(4141404.5530
MILWAUKEE
275 N. CORPORATE OR
BROOKFIELD. WI 53005
(414)7024&00
PUERTO RICO
METRO OFFICE. VICTORY PLAZA
SURE 100
CAL LE 1. LOTS 2
CAPARRA HE)GHTS. PR 00020.1706
(E00)703.7800
r
i
HP SALES AND SERVICE OFFICES
LOCATIONS FOR ORDERING
OUTSIDE THE UNITED STATES ,
HP INTERNATIONAL (HO) {
3495 DEER CREEK RD.
PALO ALTO, CA 04304. USA
(415)&57.6027
Mailing:
P.O. BOX 10495
PALO ALTO. CA 04303. USA
HEWLETT-PACKARD GMBH
VERTRIEBSENTRALE
DEUTSCHLAND
ABT BEOERDENVERiRIEB
HEWLE T- PACKARD STRASSE
D.&W BAD HOMBURG-7
WEST GERMANY
06172/400-0
Matting:
POSTFACH 1541
D-63W BAD HOMBURG V DJL
WEST GERMANY
) I
,
76 :.
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APPENDIX D
Table 1. MP's Response Time for Extended Travel
1
•Establ at time of order and subject to resource availability
Table 2 Per Call Services
Response Time
Time & Material Service
Distance from
Priority
Workstations/
Zone
HP Primary SRO
Plus
Priority
Next Day
4.5
101 -200 miles
8 hours
8 hours
1 additional coverage day
6
201 X00 mites
•
12 hours
2 additional coverage days
Other
Beyond 300 miles
•
•
•
•Establ at time of order and subject to resource availability
Table 2 Per Call Services
•Limited to next -day response for per4ncident services.
#Also applies to HP ApolloUne.
77
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HP SuccessUne Service Rate#
Time & Material Service
Workstations/
Workstations/
Systems Office Produ
Syge Office Products
Response time
3 days 3 days
3 days 3 days
Rates: regular
$150/hour $100/hour
5210/hour 5150 /hour
overtime
5192 /hour $128/hour
5270 /hour 5195 /hour
Minimum hours
1 hour 1 hour
2 hours 1 hour
Ellgiblky
Equipment under an HP
All customers
SuccessUne service contract
Coverage hours
Same as HP SuccessUne contract 8:LrrL - 5:00 p.m.; M-F
Travel charges
Zone travel charges apply
Zone travel charges apply
Options avaliabie
-After -hours coverage ($900)
yes yes
yes yes
- Improved response ($350)•
yes yes
yes yes
•Limited to next -day response for per4ncident services.
#Also applies to HP ApolloUne.
77
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APPENDIX D
• t
Table & Custom Coverage Pricing
Table 4. We Response Time for Per-Call improved Response
Custom Coverage Pricing
Additional coverage day(s)
6 days
+10%
Response Time
7 days
+12%
Additional coverage hours
16 hours
_ +io96
Within 6 coverage hours
24 hour:
+13%
Improved response
2-hour
Beyond 300 miles
Established at time of order
response
+15%
Table 4. We Response Time for Per-Call improved Response
7is
V1,
i
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Distance from
Zone
HP Primary SRO
Response Time
1.2.3
0-100 Mies
Within 4 coverage hours
4.5
101.200 mass
Within 6 coverage hours
6
201-M miles
Within 12 coverage hours
Other
Beyond 300 miles
Established at time of order
7is
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Table S. Travel Zone Charges for S.I.N. 132 -11
0
Table 6. Travel Zone Charges for S.I.N. 132 -32
APPENDIX D
To compensate for the distance an HP SE must travel to a customer site, travel charges are applied to
products which require SE travel In their deliverables. This includes HP TeamUne, HP Start-up Respon-
seUne, Additional Support Management/Technical Reviews, HP TeamUne Application Options. and Up-
date Installation contracts as well as time and materials consulting charges.
The contract upllh Is applied as a percentage of the contract (HP TeamUne, Stag -up ResponseUne, addi-
tional Review, HP TeamUne Application Option, Update Installation) price, and the Time and Material
(T&M) travel charges are added to the T&M consulting charges.
HP TeamUne
Zone 1
Zone 2
Zone 3
Zone 4
Beyond
Travel Zone
0.25 ml
26-50 ml
51 -100 mi
101 -150 ml
150 ml
Travel Charge
$140.00
$240.00
$320.00
5505.00
Quote
Multiple
$105.00
$140.00
$240.00
$320.00
Quote
Machines
I
other
300 miles quote
quote
Table 6. Travel Zone Charges for S.I.N. 132 -32
APPENDIX D
To compensate for the distance an HP SE must travel to a customer site, travel charges are applied to
products which require SE travel In their deliverables. This includes HP TeamUne, HP Start-up Respon-
seUne, Additional Support Management/Technical Reviews, HP TeamUne Application Options. and Up-
date Installation contracts as well as time and materials consulting charges.
The contract upllh Is applied as a percentage of the contract (HP TeamUne, Stag -up ResponseUne, addi-
tional Review, HP TeamUne Application Option, Update Installation) price, and the Time and Material
(T&M) travel charges are added to the T&M consulting charges.
HP TeamUne
a.
i
I
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1
I
f
7nne
1
Dietance from SRO UgIHt
T&M Travel Charge
$140
0.25 miles 0%
2
26-50 miles 0%
$240
3
51.100 miles 0%
$320
4
101 -150 mugs 25%
$505
't
5
151 -200 miles 25%
quote
6
201 -300 miles 50%
quote
I
other
300 miles quote
quote
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APPENDIX D
Table 7. Time and Material Service Charges
Calling
Time
Response
Time
Coverage
Hours
Hour
Service
Starts
Hours
Service
Is Delivered
Labor
Charges"
8a.m. -5pm
Monday - Friday
3 wofkkq dap*
Standard Hours
8a.m. until 5pm
Monday - Friday
Sim. until 5pm
Monday - may
Standard Rate
5Pm. until Sam.
Ovo t nw Rata
Unsciuduled
AIPW44om
5Pm. until Sam.
Monday - Friday;
5pm. Friday oral!
8a.M Monday.
5pm. until Sa.m.
Monday - Friday;
5pm Friday until
Sam Monday.
Overtime Rata
and AtW Hours
Fee
WW holidays
and holidays
PmSdwdulsd
After ours
5pm until Sam
Monday - Friday.
5Pm until Sam,
Monday - Friday.
Overtime Rats
and AtW Hoorn
spin Frrday UnIA
Spin Friday.
Fie
Sam Monday;
Sam Monday;
and holidays
and holidays
• Unless Naxt -Day Rsaponse k purchasad
.. Plus Wxt-0ay Rsaponae fee. it ptxdtaaed
so
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APPENDDCD
X- Included with eenfoe
• HP Teamlke upgrade requtna HP Pasponselke or HP retworit Finponsslke asnAa as a pnnqulsles
at
r
Table S. Service Features
coven" lavefa
Service Features
HP UamLke•
HP Ampon"Une
HP BaemLJne
HP support consultant
X
Support msnagemertt or techn" reviews
X
Applications reviews
X
Software release planning
X
Telephone assistanoe
X
X
Remote support
x
x
Critical onew asslstanoe
x
x
Software problem reporting
X
X
X
HP Supportune database access
X
X
x
HP SupportUne all submtttal .
X
x
Software license for updates
X
X
x
Software update Installation
Opdortal
Optional
Coverage of additional systartu
OpdwAd
OptiaW
Pafcles
X
X
Sottwan, firmware, and manual update material
Support update matKWs foist be ptacftased for at least one
Supported
System
X- Included with eenfoe
• HP Teamlke upgrade requtna HP Pasponselke or HP retworit Finponsslke asnAa as a pnnqulsles
at
r
It
APPENDIX E SERVICE RESPONSIBLE OFFICES
HEWLETT - PACKARD
ARIZONA
Fullerton
DESIGNATED SERVICE
Hewlett- Packard Company
RESPONSIBLE OFFICES (SRO)
�
hoenix
1421 S. Manhattan
Hewlett- Packard Company
Y
Fullerton, California 92631
BY OFFICE TYPE - SPECIAL ITEM
8080 Point Parkway West
•
132-11.132-32. & 132 -15 (at
Phoenbc Arizona 85044
Hdwe:P Appl:P
Government location)
Phone:602 /2734000
APPENDIX E SERVICE RESPONSIBLE OFFICES
HEWLETT - PACKARD
ARIZONA
Fullerton
DESIGNATED SERVICE
Hewlett- Packard Company
RESPONSIBLE OFFICES (SRO)
�
hoenix
1421 S. Manhattan
Hewlett- Packard Company
Y
Fullerton, California 92631
BY OFFICE TYPE - SPECIAL ITEM
8080 Point Parkway West
Phone:714/999-6700
132-11.132-32. & 132 -15 (at
Phoenbc Arizona 85044
Hdwe:P Appl:P
Government location)
Phone:602 /2734000
Hdwe - Hardware maintenance
Hdwe :P
Irvine
service available.
Tucson
Hewlett - Packard Company
Appl - Software support available.
Hewlett- Packard Company
9800 Mutrlands Avenue
Irvine, California 92718
P - Primary Office.
S - Secondary Office.
3400 E Britannia Drive
Phone:714/4723000
L - Limited. The entire HP product
Building C. Suite 124
Tucson, Arizona 85706
Hdwe:PL
line Is not presently supported
P Y Pporare t
this office. Contact your nearest of-
Phone:602 /573 -7400
Los Angeles North
fice for rormadon.
Hdwe:P
Hewlett- Packard Company
s - Provides routine support during
5161 Lankershlm Blvd. N.
the Standard coverage hours.
Hollywood, California 91601
b - Provides routine support during
ARKANSAS
Phone:818 /509 -2300
the Basic coverage hours.
Little Rock
Hdwe:P
Z - Zones. The response times and
f iced travel charges may vary due
Hewlett- Packard Company
an
LAS Angeles - Manchester
to local travel conditions.
10816 Executive Center Drive
Hewlett-Packard any
Conway Building, Suite 116
5651 W. Manchester Blvd.
Little Rock, Arkansas 72211
Los Angeles, California 90045
ALABAMA
Phone:501 /225 -7178
Hdwe :L
Phone213 /337.8000
Hdwe:P
Birmingham
Hewlett- Packard Company
Monterey
2100 Riverchase Center
CALIFORNIA
Hewlett- Packard Company
Suite 118, Bldg 100
Calabasas
Trident Executive Center
Birmingham, Alabama 35244
Hewlett- Packard Company
2600 Garden Rd, Suite 110
Phone:205 /988 -0547
West Agoura Road
Monterey, California 93940
Calabasas, ala
Cbasas, California 91302
Phone:408/375 -4155
Huntsville
Phone:818 /8803400
Hdwe :P
MountainVtew
Hewlett- Packard Company
Hewlett- Packard Company
620 Discovery Drive • :
Foster City
351 East Evelyn Avenue
Huntsville. Alabama 35806
Hewlett-Packard Company
Mountain View, California 94041
Phorie:205/971,2000
353 Lakeside Drive
Phone:415 /694 -2000
Hdwe:P
Foster City, Calffomla 94404
Hdwe:P :P
Appl
Phone:415 /378 -8400
Ontario
ALASKA
Fresno
Hewlett- Packard Company
Anchorage
Hewlett- Packard n
Company
3400 Inland Empire Blvd.
Ontario. California 91764
Hewlett- Packard Company
1907 North Gateway Blvd.
3510 Spenard Rd.
Fresno, California 93727
Suite 100
Phone:209 /252-0'i2
Anchorage. Alaska 99503
Hdwe:S Appl:SL
Phone:206 /643 -4000
Hdwe:SLZ
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SERVICE RESPONSIBLE OFFICES
APPENDIX E
Pleasanton
COLORADO
FLORIDA
Hewlett -Packard Company
5725 W. Las Positas
Boulder
Fort Lauderdale
Pleasanton, California 94566
Howlett- Packard Company
Hewlett- Packard Company
Phone:415 /460 -0282
3000 Center Green Dr.
5900 N. Andrews Avenue
Hdwe :P App[ :P
Suite 205
Suite 100 & 600
Boulder, Colorado 60301
Fort Lauderdale, Florida 33309
Sacramento
Phone:303 /938 -3065
Phone:305 /938 -9800
Hewlett- Packard Company
Hdwe:P
4244 South Market Court
Colorado Springs
Suite A
Hewlett- Packard Company
Jacksonville
Sacramento, California 95834
8245 N. Union
Hewlett- Packard Company
Phone:916 /929 -7222
Colorado Springs, CO 80918 -M
6800 Southpoint Parkway
Hdwe:P Appl :P
Phone:719 /590 -7768
Suite 301
Hdwe:P
Jacksonville, Florida 32216
San Diego
Phone:904/296-0252
Hewlett- Packard Company
Denver
Hdwe:P
9606 Aero Drive
Hewlett- Packard Company
San Diego, California 92123
24 Inverness Place, East
Melboume
Phone:619/279 -0200
Englewood, Colorado 80112
Howlott- Packard Company
Hdwe:P
Phone:303 /649 -5000
255 East Drive
Hdwe:P Appl:P
Suite B
San Francisco
Melbourne, Florida 32901
Hewlett- Packard Company
Fort Collins
Phone:407/729 -0704
50 Fremont Street
Hewlett- Packard Company
Hdwe:S
Suite 200
748 Whalers Way
San Francisco, California 94105
Building E, Suite 100
Ortando
Phone:415 /882-0800
Fort Collins, Colorado 80525
Hewlett- Packard Company
Hdwe :P App[ :P
Phone:303 /649 -5000
6177 Lake Ellenor Drive
Hdwe:P
Orlando, Florida 32809
Santa Bars
Phone:407 /659 -2900
Hewlett- Packard Company
Hdwe:P
130 Cremona
CONNECTICUT
Goleta, California 93117
Pensacola
Phone:605 /685.6100
Darien
Hewlett- Packard Company
Hdwe:P
Hewlett- Packard Company
4700 Bayou Blvd.
3 Parkland Drive
Bldg. 5
Santa Clara
Darien, Connecticut 06820
Pensacola, Florida 32503
Hewlett- Packard Company
Phone:203 /656.0040
Phone:904 /476.8422
351 Evelyn Ave.
Hdwe:P
Hdwe:P
ML Yrew. California 94041
Glastonbury
Sarasota
Phone:415 /694 -2000
Hdv�e:P Appt:P
Hewlett- Packard Company
Y
Hewlett- Packard Company
115 Glastonbury Blvd.
201 Field End Road
Santa Rosa
P.O. Box 6514
Suite 81
Hewlett- Packard Company
Glastonbury, CT 06033-6514
Sarasota. Florida 34240
818 Mendocino Avenue
Phone:203 /633 -8100
Phone:813/377 -3562
Santa Rosa. California 95404
Hdwe:P
Hdwe:S
Phone:707/578-0888
t
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• APPENDIX E SERVICE RESPONSIBLE OFFICES
Tallahassee
Hewlett- Packard Company
1300 Executive Circe Drive
Kogerama Building, Suite 101
Tallahassee, Florida 32301
Phone:904 /877 -7878
Hdwe:S
Tampa
Hewlett- Packard Company
5550 Idlewild Ave.. Suite 150
Tampa. Florida 33634
Phone:813/884-3282
Hdwe:P
GEORGIA
Albany
Hewlett- Packard Company
414-61 N. Westover BIvd-
Albany, Georgia 31701
Phone:404 /436 -7694
Hdwe:S
Atlanta
Hewlett- Packard Company
1995 N. Paris Place
Atlanta, Georgia 30339
Phone:404 /955 -1500
Hdwe:P Appl:PL
Norcross
Hewlett- Packard Company
3607 Parkway Lane
Suite 300
Norcross, Georgia 30092
Phone:404/448 -1894
Hdwe:P
Savannah
Hewlett- Packard Company
1000 Business Center Drive
Suite 40
Savannah, Georgia 31403
Phone:912/232-4416
Hdwe:S
Warner Robins
Hewlett- Packard Company
151 Houston Lake Blvd.
Suite 100
Warner Robins, GA 31098
Phone:912 /953 -5063
Hdwe:S
HAWAII
Honolulu
Hewlett- Packard Company
1001 Bishop Street
Suite 2400
Honolulu, Hawan 96813
Phone:808 /526 -1555
Hdwe:PLZ AppI:SLZ
IDAHO
Boise
Hewlett- Packard Company
11309 Chinden Boulevard
Boise, Idaho 83714
Phone:208/323 -2700 '
Hdwe:P
Idaho Falls
He%iott- Packard Company'
1775 E. 17th Street
Suite A
Idaho Falls, Idaho 83404
Phone:208 /529 -4051 -
Hdwe:SLZ
ILUNOIS
Bloomington
Hewlett- Packard Company
2205 East Empire Street .
Bloomington, Illinois 61704 -1607
Phone:309 /662 -9411
Hdwe:P Appl:P
Chicago Downtown
Hewlett- Packard Company
100 N. Riverside Plaza
Suite 1525
Chicago. ininois 60606
Phone:312/474-4000
Hdwe:P Appl :P
UAG 64
j 4h
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Chicago South
Hewlett- Packard Company
1200 East Diehl Road
Naperville, iilinols 60566
Phone:708 /505 -8800
Hdwe:P Appl:P
Chicago North
Hewlett- Packard Company
5201 TolMew Drive
Rolling Meadows, Illinois 60008
Phone:708 /255 -9800
Hdwe:P Appl :P
INDIANA
Fort Wayne
Hewlett- Packard Company
111 East Ludwig Road
Fort Wayne, Indiana 46825
Phone:219 /482 -4283
Hdwe:P Appl:S
Indianapolis
Hewlett- Packard Company
11911 North Meridian Street
Cannel, Indiana 46032
Phone:317/844-4100
Hdwe:P Appl:P
IOWA
Cedar Rapids
Hewlett- Packard Company
4050 River Center Court.N.E
Cedar Rapids, Iowa 52402
Phone:319 /393 -0606
Hdwe:P
Des Moines
Hewlett- Packard Company '
4445 Corporate Drive
Suite 100
West Des Moines. Iowa b0265
Phone:515/224 -1435
Hdwe:S
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KANSAS
Wichita
Hewlett- Packard Company
3450 North Rock Road
Suite 300
Wichita. Kansas 67278-0408
Phone:316/636-4040
Hdwe:S
KENTUCKY
Louisville
Hewlett- Packard Company
305 N. Hurstboume Lane
Suite 100
Louisville, Kentucky 40222
Phone:502/426-0100
Hdwe:P Appl:P
LOUISIANA
Baton Rouge
Hewlett- Packard Company
4334 S. Sherwood Forest Blvd.
Suite 1B5
Baton Rouge, Louisiana 70816
Phone:504 /467 -4100
Hdwe:S
New Orleans
Hewlett- Packard Company
160 James Drive East •
SL Rose, Louisiana 70087
Phone:504 /467 -4100
Hdwe:P Appl:P
Shreveport
Hewlett- Packard Company.
900 Pierremont
Suite 100
Shreveport, Louisiana 71106
Phone:318 /865.9739
Hdwe:L
a
It
MARYLAND
Baltimore
Hewlett -Packard Company
3701 Koppers Street
Baltimore, Maryland 21227
Phone:301 /6445800
Hdwe:P Appl :P
Rockville/Washington D.C.
Hewlett- Packard Company
2101 Gaither Road
Rockville, Maryland 20850
Phone:301 /258 -2000
Hdwe:P Appl:P
MASSACHUSETTS
Burlington
Hewlett-P8ckEud Company
29 Burlington Mail Road
Burlington, MA 01803-4514
Phone:617 /270 -7000
Hdwe:P
North Attleboro
Hewlett- Packard Company
One Mercury Way
North Attleboro,
Massachusetts 02761
Phone:508 /699.0695
Hdwe:S.Z
MICHIGAN
Detroit
Hewlett- Packard Company
395W Orchard Hill Place Dr.
Novi, Michigan 48376-0024
Phone:313/349 -9200
Hdwe:P Appl :P
Grand Rapids
Hewlett- Packard Company
3033 Orchard Vista Drive S.E
Suite 100
Grand Rapids, Michigan 49546
Phone:616 /957 -1970
Hdwe:P Appl:P
APPENDIX E
MINNESOTA
Minneapolis/SL Paul
Hewlett- Packard Company
2025 W. Larpenteur Avenue
SL Paul, Minnesota 55113
Phone:612/644 -1100
Hdwe:P Appl :P
MISSISSIPPI
Jackson
Hewlett- Packard Company
800 Woodlands Parkway
Sufte 101
Ridgeland, Mississippi 39157
Phone:601 /957 -0730
Hdwe:S
MISSOURI
Kansas City
Hewlett- Packard Company
6601 Winchester Drive
Kansas City, Missouri 64133 -SM
Phone:816/737-0071
Hdwe:P
Saint Louis
Hewiett- Packard Comparry
1530 Maryville Centre Drive
St Louis, Missouri 63131
Phone:314/542 -1500
Hdwe:P Appl:P
MONTANA
Billings
Hewlett - Packard Company
710 Grand Avenue
Suite 12
Billings, Montana 59101
Contact the Spokane Office at:
509/922 -7000
Hdwe:SLZ
as
VOL /-PAGE tae
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APPENDIX E SERVICE RESPONSIBLE OFFICES I�
NEBRASKA
Omaha
Hewlett- Packard Company
2533 N-117th Ave.
Omaha, Nebraska 68164
Phone:402/4934=
Hdwe:S
Z' I zvl_i�
Las Vegas
Hewlett- Packard Company
4570 S. Eastern
Suite 22 8 23
Las Vegas, Nevada 89119
Phone:702/27343000
Hdwe:S
Reno
Hewlett-Packard Company
1000 Bible way
Suite 21
j Reno, Nevada 89502
Phone:702/322 -4299
NEW JERSEY
Paramus
Hewlett- Packard Company
W120 Century Road
Paramus, New Jersey 07653
Phone201 /599 -5000
Hdwe:P Appl:P
Pennsauken
Hewlett- Packard Company
520 Copper Center West
Pennsauken, New Jersey 08109
Phone:609 /488 -1026
Piscataway
Hewlett- Packard Company
20 New England Avenue West
Piscataway, New Jersey 08854
Phone208 /562 -0100
Hdwe:P Appl:P
NEW MEXICO
Albuquerque
Hewlett- Packard Company
5130 Masthead N.E.
Albuquerque, New Me)dco 87109
Phone:505 /823-0100
Hdwe:P
Los Alamos
Hewlett- Packard Company
1362 Trinity Drive
Suite C
Los Alamos, New Mexico 87544
Phone:505 /662-0700
NEW YORK
Albany
Hewlett- Packard Company
5 Computer Drive South
Albany, New York 12205
Phone:518 /458 -1550
Hdwe:S Appl:P
Buffalo
Hewlett- Packard Company
130 John Muir Drive
Amherst, New York 14228
Phone:716/6893003
Hdwe:S Appl:S
Long Island -
Hewlett- Packard Company
3 Crossways Park West • -
Woodbury, New York 11797
Phone:516 /682 -7800
Hdwe:P Appl:P
Manhattan
Hewlett- Packard Company
1 Pennsylvania Plaza
34th Street & 8th Avenue
New York, New York 10119
Phone212 /587 -0710
Hdwe:P Appl:P
Manhattan (North)
Hewlett- Packard Company
717 Fifth Avenue -
14th Floor .
New York. New York 10038
Phone212 /8883010
Manhattan (Wall Street)
Hewlett- Packard Company
150 Broadway
Suite 807
New York, New York 10038
Phone212 /587 -0710
Rochester
Hewlett- Packard Company
Woodcliff III Office Park
290 Woodcliff Drive
Fairport, New York 14450
Phone:716/264 -4000
Hdwe:P Appl:P
Syracuse
Hewlett- Packard Company
5010 Campuswood Drive
Suite 204
Pioneer Business Park
E. Syracuse: New-York 13057
Phone:315 /463 -2727
Hdwe:P Appl:S
Wappinger Falls
Hewlett- Pacicard Company
66 Middlebush Road
Wappinger Fails, New York 12590
Phone:914/298 -9125
NORTH CAROLINA
Charlotte
Hewlett-Packard Company
9401 Arrowpoint Blvd.
Charlotte, North Carolina 28210
Phone:704 /527 -8780
Hdwe:S
Greensboro
Hewlett- Packard Company
7029 Albert Pick Road
Suite 100
Greensboro, North Carolina 27409
Phone:919 /665.1800
Hdwe:P
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' SERVICE RESPONSIBLE OFFICES APPENDIX E
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Greenville
Hewlett- Packard Company
101 W. 14th Street
Building 2. Suite 10
Greenville, North Carolina 27835
Phone:9191758 -2383
Hdwe:S
Raleigh
Hewlett- Packard Company
305 Gregson Drive
Cary, North Carolina 27511
Phone:919 /467.6600
Hdwe:P Appl:P
OHIO
Cincinnati
Hewlett- Packard Company
4501 Erskine Road
Cincinnati, Ohio 45242
Phone:513 /691 -9870
Hdwe:P Appl:P
Cleveland
Hewlett- Packard Company
15885 Sprague Road
Strongsville, Ohio 44136
Phone:216 /243 -7300
Hdwe:P Appl:P
Columbus
Hewlett- Packard Company
540 Officenter PI.
Westerville, Ohio 43230
Phone:614/478-0200
Hdwe:P Appl:P
Dayton
Hewlett- Packard Company
7887 Washington Village Drive
Suite 100
Dayton. Ohio 45459
Phone:513 /433 -2223
Hdwe:P Appl:P
Toledo
Hewlett - Packard Company
One Maritime Plaza
720 Water Street. Suite 500
Toledo, Ohio 43604
Phone:419/242 -2200
Hdwe:P Appl:S
Lawton
Hewlett- Packard Company
2210 West Grove
Suke %
Lawton, Oldahoma 73WS
Phone:405 /248 -7308
Hdwe:S
Oklahoma City
Hewlett- Packard Company
3525 N.W. 56th Avenue
Suite C -100
Oklahoma City, Oklahoma 73112
Phone:405 /946.9499
Hdwe:P Appl:P
Tulsa
Hewlett- Packard Company
6655 South Lewis
Suite 105
Tulsa, Oklahoma 74136
Phone:918 /481.6700
Hdwe:P AppI:P
OREGON
Eugene
Hewlett - Packard Company
1600 Valley River Drive
Suite 160
Eugene, Oregon 87401
Phone=/484 - 4085
Hdwe:S
Portland
Hewlett- Packard Company
15115 S.W. Sequoia Pkwy
Suite 100 -
Wilsonville, Oregon 97224
Phone:503 /598 -0000
Hdwe:P Appl:P
PENNSYLVANIA
Avondale
Hewlett - Packard Company
Route 41 & Starr Road
Avondale, Pennsylvania 19311
Phone:215 /268 -2281
Harrisburg
Hewlett- Packard Company
50 Dorchester Road
P.O. Box 6080
Harrisburg, PA 17112 -2799
Phone:717 /657 -5900
Hdwe:Ps Appi:S
Philadelphia
Hewlett- Packard Company
Valley Forge Corporate Center
2750 Monroe Boulevard
Valley Forge, Pennsylvania 19482
Phone215/666 -9000
Hdwe:P Appl:P
Pittsburgh
Hewlett- Packard Company
111 Zeta Drive
Pittsburgh, Pennsylvania 15238
Phone:412/782-0400
Hdwe:P Appl:P
PUERTO RICO
San Juan
Hewlett - Packard Puerto Rico
Metro Office. Victory Plaza
Suite 100
Calle 1. Lot 3 2
Cappara Heights, PR 00920
Phone:809/783 -7800
Hdwe:Pz
SOUTH CAROLINA
Columbia
Hewlett - Packard Comparry
250 Benryhli1 Rd.
Suite 111
Columbia, South Carolina 29212
Phone:8031750 -9800
Hdwe:P
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. APPENDIX E SERVICE RESPONSIBLE OFFICES
Greenville
Hewlett- Packard Company
545 N. Pleasantburg Drive
Sufte 100
GreemAle, South Cardin 29607
Phone:803/232.8002
Hdwe:S
TENNESSEE
Bristol
Hewlett - Packard Comparry
1816 Volunteer Parkway
Suite P
Bristol, Tennessee 37620
Phone:615 /968 -1323
Hdwe:S
Knoxville
Hewlett- Packard Company
One Energy Center, Suite 2D0
Pellissippi Parkway
Krxw"le, Tennessee 37932
Phone:6 a 5/966 -4747
Hdwe:P
Memphis
Hewlett- Packard Company
889 Rkigelake Blvd
Sufte 100
Memphis, Tennessee 38119
Phone.901/763-4747
Hdwe:P
Nashville
Hewlett -Packard Company
44 Vantage Way
Suite 160
Nashville, Tennessee 37228
Phone:615/25$ -1271
Hdwe:S
TEXAS
Abilene
Hewlett -Packard Company
3303 N. Third
Suite G
Abilene. Texas 79603
Phone:915 /673.7843
Hdwe:L
Amarillo
Hewlett- Packard Company
3613 S. Georgia
Sufte 104
Amarillo, Texas 79109
Phone:806/352 -2049
Hdwe:L
Austin
Hewlett- Packard Company
9050 Capital of Texas Hwy N.
Suite 290
Austin, Texas 78759
Phone:512/346, 3855 '
Hdwe:P Appl:P
Beaumont
Hewlett- Packard Company
3560 Delaware
Sufte 104
Beaumont, Texas 77706
Phone:409/635-0144
Hdwe:S
College Station
Hewlett- Packard Company
301 Arguello
Sufte 102
College Station, Texas 77840
Phone:409 /268.2780
Hdwe:L
Corpus Christi
Hewlett- Packard Company
4646 Corona Ddve
Suite 120
Corpus Christi, Texas 78411
Phone:512/851-2971
Hdwe:S
Dallas
Hewlett - Packard Company
930 East Campbell Road
Richardson, Texas 75081
Phone214/2316101
Hdwe:P Appl:P
Dallas (Love Field)
Hewlett-Packard Company
7920 Elmbrook
Suite 120
Dallas, Texas 75247
Phone214/630 -6 33o
Hdwe:P
El Paso
Hewlett- Packard Company
5700 Cromo Dr.
El Paso, Texas 79912
Phone:915/833-4400
Hdwe:Ps
Fort Worth
Hewlett- Parard Company
1550 Norwood Drive
Suite 303
Hurst, Texas 76054
Phone:817 /282.9936
Hdwe:P
Houston West
Hewlett- Packard Company
2000 W. Loop South
Houston, Texas 77027
Phone:713 /439 -5000
Hdwe:P Appl:P
Las Colinas
Hewlett- Packard Company
P.O. Box 152030
Irving, Texas 75019
Phone214/8693377
Appl:P
McAllen
Hewlett-Packard Company
801 Nolan Ave.
Suite 205
McAllen, Texas 78503
Phone:512 /630.'i030
Hdwe:S
San Antonio
Hewlett-Packard Company
14100 San Padra
Suite 100
San Antonio. Texas 78232
Phone:512/494 -9=
Hdwe:P Appl:P
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Tyler
Hewlett- Packard Company
5620 Oki Bullard Road
Suite 112
Tyler, Texas 75703
Phone:214/581.6746
Hdwe1
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Sett Lake City
Hewlett- Packard Company
3530 West 2100 South
Salt Lake City, Utah 84119
Phone:801 /974 -1700
Hdwe:P
VIRGINIA
Charlottesville
Hewlett- Packard Company
3042 Berkmar Drive
Suite D
Charlottesville, Virginia 22901
Phone:703/774 3444
Hdwe:S
Norfork
Hewlett- Packard Company
840 Greenbriar Circle
Suite 101
Chesapeake, Virginia 23320
Phone:804 /424 -7105
Hdwe:P
Richmond
Hewlett- Packard Company
4401 Waterfront Drive
Suite 150
Glen Allen, Virginia 23060
Phone:8041747 -7750
Hdwe:P Appl:P
Roanoke
Hewlett- Packard Company
2800 Electric Road
Suite 100
Roanoke, Virginia 24018
Phone:703/7443444
Hdwe:S
WASHINGTON
Seattle
Hewlett- Packard Company
15815 S.E.37th Street
Bellevue, Washington 98006
Phone:M /643 -4000
Hdwe:P Appl :P
Spokane
Hewlett- Packard Company
N 122 Argonne Road
Suite 121
Spokane, Washington 99212 -2656
Phone:509 /922 -7000
Hdwe:P
WEST VIRGINIA
Charleston
Hewlett- Packard Company
501 56th Street
Charleston, West Virginia 25304
Phone:304/925-0492
Hdwe:P
WISCONSIN
Milwaukee
Hewlett- Packard Company
275 North Corporate Drive
Brookfield. Wisconsin 53005
Phone:414/792-8800
Hdwe:P Appl:P
HEWLETT- PACKARD SERVICE
CENTERS
Special item 132 -15 (Return to HP)
CALIFORNIA _
Fullerton
Hewlett- Packard Company
1421 S. Manhattan
Fuillerton, CA 92631
Phone: 714/999-0700
Mountain View
Hewlett- Packard Company
351 East Evelyn Avenue
Mountain View. CA 94041
Phone: 415/694 -2000
COLORADO
Denver -
Hewlett-Packard Company
24 Inverness Place E.
Englewood, CO 80112
Phone: 303/649 -5000
GEORGIA
Atlanta
Hewlett- Packard Company
1995 N. Park Place
Atlanta, GA 30339
Phone: 404 /955 -1500
ILLINOIS
Chicago North
Hewlett- Packard Company
5201 Toliview Drive
Rolling Meadows, ILL 60008
Phone: 708 /255 -9800
NEW JERSEY
Paramus
Hewlett-Packard Company
W. 120 Century Road
Paramus, NJ 07653
Phone: 201/599-5000
PUERTO RICO
San Juan
Hewwett- Packard Company
Metro Office. Victory Pim
Suite 100
Calle 1, Lot 3 2
Caparra Heights, PR 00920
Phone: 809/793 -7800
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APPENDIX F STRUCTURED SOLUTIONS
GSA customers purchasing a Structured Solutions System (SSP) within the parameters of the program wW
pay a lower price than H the same components are bought separately. The SSP system 'Menu" shows a
minimum and maximum configuration of products. The structured solutlon requires the customer to make
some choices from a mandatory list of products and. H desired. to Include certain optional products. Sub -
stitution of products Is not allowed. The SSP discount will not be applied to quantities ordered that are In
excess of the maximum allowed under the SSP. The SSP discount does not apply to any component
product purchased after the system has shipped even ff the product was offered as an option In the SSP
configuration.
The following inenu(s) shows the mandatory and optional choices that must be made for this structured
solutiom As noted above. other products may be ordered but will not receive the SSP discount. The
standard GSA discount appikable to 4,n SSP component product " be applied In addition to the SSP DW-
count.
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M 9- 4098236993 P.02
Global Cost Summary
January 19,1993
Pddag Quote #
IMain System Hardware & Peripherals $131,921.38 87CO -2566
i
Operating System & Non•network S ftware
0
10,200.30
is 7CO -2566
Quest Print Spooler
2,500.00
Available
from Quest
°fig
71,541.52
87CO -2282
Networking Software
7,174.76
87CO -2282
TI Selectable DSU /CSU's
3,588.00
SD70-0165
Codex Stat Mux
6,792.00
SD70 -0165
' Network Cabling Costs
79,500.00
SD70-0165
I Network Installation Costs
42,400.00
SD70 -0165
Additional Network Cabling & Installation
21,785.79
CB7250335
Training Costs
3,345.00
87CO -2566
Technical Support Casts
4,880.00
87CO -2566
Optional Programmer Terminals (6)
27,337-20
97CO -2566
Grand Total •
S412,965.95
Three year Integrated Maintenance
S25,675.00/Year
(Incl. DSU /CSVs Codex Stat Mux)
V O L__ L. --PAG E
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10 02/23/93 16:31 22409 776 6239
BRUCHEZ & GOSS +y BRAZOS COUNTY
BRUCHEZ, GOSS, THORNTON, MERONOFF, MICHEL & HAWTHORNE, P. G
3131 Briamrest ))rive, Suite 200
Bryan, Texas 77802
Telephone No. (409) 776 -2244
CONFIDENTIAL AND PRIVILEGED
The information contained In this facsimile is privileged and confidential information
intended for the sole use of the addressee. If the reader of this facsimile is not the intended
recipient, or the employee or agent responsible for delivering it to the intended recipient,
you are hereby notified that any dissemination, distribution or copying of this communica-
tion Is strictly prohibited.
If you have received this FAX in error, please immediately notify the person listed below,
and return the original message to the sender at the address listed above.
Date: February 23
To: MariJane Deen
Company Name: Brazos County, Texas
From: Patricia E. Meronoff
Comments /Special Instructions: Please find attached the revised Second
Amendment to Local Government Purchase
.Agreement #A3J81. Please review paragraph
5 and call me.
Telecopy Number Sending To: (409) 823 -6993
Return Telecopy Number: (409) 776 -6239
ri
Total Number of Pages: 3 (including this cover sheet)
File No.: 92.3076PEM:dp
` Should you have any problems receiving the Telecopy, please call the sending party
at (409) 776-2244.
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BRUCHEZ, GOSS, THORNTON, MERONOFF, MICHEL & HAWTHORNE, P. G
3131 Briamrest ))rive, Suite 200
Bryan, Texas 77802
Telephone No. (409) 776 -2244
CONFIDENTIAL AND PRIVILEGED
The information contained In this facsimile is privileged and confidential information
intended for the sole use of the addressee. If the reader of this facsimile is not the intended
recipient, or the employee or agent responsible for delivering it to the intended recipient,
you are hereby notified that any dissemination, distribution or copying of this communica-
tion Is strictly prohibited.
If you have received this FAX in error, please immediately notify the person listed below,
and return the original message to the sender at the address listed above.
Date: February 23
To: MariJane Deen
Company Name: Brazos County, Texas
From: Patricia E. Meronoff
Comments /Special Instructions: Please find attached the revised Second
Amendment to Local Government Purchase
.Agreement #A3J81. Please review paragraph
5 and call me.
Telecopy Number Sending To: (409) 823 -6993
Return Telecopy Number: (409) 776 -6239
ri
Total Number of Pages: 3 (including this cover sheet)
File No.: 92.3076PEM:dp
` Should you have any problems receiving the Telecopy, please call the sending party
at (409) 776-2244.
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02/23/93 16:32 0409 776 6239
t
BRUCQEZ 6 GOSS 4.� BRAZOS COUNTY
SECOND AMENDMENT TO
LOCAL GOVERNMENT PURCHASE AGREEMENT #A3J81
In addition to the terms and conditions set forth in the Local Government Purchase
Agreement #A3J81 between BRAZOS COUNTY, TEXAS (hereinafter "CUSTOMEW) and
HMWLETT PACKARD COMPANY (hereinafter H.P.), dated effective date March 31, IM
and the Amendment thereto dated June 1, 1992, the following terms and conditions are
agreed to by the parties and specifically amend the above - referenced Agreement:
1. H.P. agrees that it will provide, in addition to those support services described
in the GSA /ADP Schedule, to the extent they are not inconsistent herewith, all of the
System Support Options described on Exhibit SS attached hereto and made a part hereof
for all purposes. The cost of such Support Services Options have been included in the price
quotes by H.P. to CUSTOMER more particularly described in Paragraph 3 below.
2. H.P., in its Response to the CUSTOMER's RFP dated September 11, 1992,
agreed to design, implement, instal and test a fiber optics system to connect the
CUSTOMER's network. In fulfillment thereof H.P. agrees to the terms and conditions set
forth on the Exhibits labelled "Exhibit 19A ", H.P. CableSite Services and H.P. Network
StartUp, all of which are attached hereto and made a part hereof for all purposes.
3. CUSTOMER has agreed to purchase and H.P. has agreed to sell at the prices
designated, those products set forth in H.P. Quote numbers, 87CO- 2566F, 87CO -2282F and
SD70 -0165 which are incorporated herein by reference.
4. H.P. states and represents that the hardware, software, cable and its
installation and the integrated training and Support Services described in this Agreement
and H.P.'s GSA /Authorized ADP Schedule meet the needs and requirements set forth by
the CUSTOMER in its RFP dated August 12,1992 and H.P: s Response to such RFP dated
September 11, 1992 which terms of both documents are incorporated herein by reference.
19002
5. H.P. represents that all of the products to be purchased by CUSTOMER
pursuant hereto, except for the RMKT 1600/6250 bpi auto load 1/2 inch tape drive
described in the H.P. Quote No. 87CO- 2566F, shall be newly manufactured products. Some
newly manufactured products purchased hereunder may contain selected remanufactured
parts equivalent to new in performance. Replacement parts are or will be new or equivalent
to new.
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02/23/93 16:32 12409 776 6239
i
BRUCHEZ & COSS + ++ BRAZOS COUNTY 14003
,R
6. Anything in this Agreement or the GSA /Authorized ADP Schedule which
limits or expands the rights, remedies and obligations of the CUSTOMER which are
contrary to the laws of the State of Texas are hereby deleted.
7. This Agreement shall be governed by and construed in accordance with the
laws of the State of Texas and is performable in Brazos County, Texas.
BRAZOS COUNTY, TEXAS
By:
Printed Name:
Title:
HEWLETT PACKARD COMPANY
By:
Printed Name:
Title:
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PROPOSED AMENDMENT TO
"THE BRAZOS COUNTY TRAFFIC REGULATION"
SUBJECT: Issuance of "Special Permits" for over - weight. over -
width, over- height, and over - length to Contractors who
have been awarded bid(s) for Brazos County Road
Project(s).
ADDITIONS TO CHAPTER 4 (PERMITS):
W The Brazos County Engineer's Office shall notify the
Brazos County Permit Office as to Contractor Project
Number. County Road(s) to be involved and the estimated
time for completion of the project
(c) The Contractor shall furnish the Brazos county Permit
Office with cur ent vehicle registration receipts and
other vehicle information required for issuance of
"SPECIAL PERMITS^
(1) It shall be the responsibi 1 i ty of the Contractor
to furnish the Brazos County Permit Office an
updated vehicle list if a "Special Permitted
vehicle" is removed from the projected and a re-
placement vehicle is used
(2) The Contractor shall furnish the Brazos County
Permit Office evidence of a current bond as required
in Chapter 4 Section 1(c) of the Brazos County
Traffic Regulations
1-TWARM0.37M. �• �- u. - • '.l•l�l. • u - •
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W The Brazos County Engineer's Office shall notify the
Brazos County Permit Office as to Contractor Project
Number. County Road(s) to be involved and the estimated
time for completion of the project
(c) The Contractor shall furnish the Brazos county Permit
Office with cur ent vehicle registration receipts and
other vehicle information required for issuance of
"SPECIAL PERMITS^
(1) It shall be the responsibi 1 i ty of the Contractor
to furnish the Brazos County Permit Office an
updated vehicle list if a "Special Permitted
vehicle" is removed from the projected and a re-
placement vehicle is used
(2) The Contractor shall furnish the Brazos County
Permit Office evidence of a current bond as required
in Chapter 4 Section 1(c) of the Brazos County
Traffic Regulations
1-TWARM0.37M. �• �- u. - • '.l•l�l. • u - •
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Proposed Amendments To The Brazos
(g) The "Spgcial Permit" does not authorize the crossing
of any bridge-when the axle weight of the vehicle ik
greater than the Rgsted limit for said bridge,
(h) The "sRgcial Permit" does not authorize the travellm
of load zoned roads (No thru traffic over 30,000 Rgmdsl
as a through road.
The commissioners Court of • s County may revoke
the permit uVQn being notified of any violation of the
Brazos County Traffic Regmlations.
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February 5, 1993
Brazos County Engineering Office
Mr. Holland Winder, County Engineer
2617 W. Hwy. 21
Bryan, TX 77803
tcl ta
RECEIVED FEB 0 91993
GTE Telephone Operations
Central Area
Engineering Department
P. 0. Box 3158
Bryan, TX 77805
Dear Mr. Winder:
Subject: AGRMNTS 24 BURIED CABLE BRYAN W.0.:9POOIDB
Enclosed are Form ED -135 and work location sketch showing the
location of our proposed cable line on Pate Road in Brazos County
at Bryan, Texas.
This work is to be completed on Work Order 9POOIDB which is
scheduled on or before February 8, 1993. If you have any
questions concerning this work, please contact Leon Sifuentez at
our office in Bryan, telephone 409/821 -4760 within 15 days so
that we may explain or modify our proposal, otherwise, it is
understood that this proposal is approved.
Sincerely,
A. B. Lewallen
Operations Supervisor
Division OSP Engineering
ABL:dkm
Attachment
`9�Go
2
A part of GTE Corporation
-BB)
GTE Southwest NOTICE OF COMMUNICATION
Incorporated LINE INSTALLATION
DATE February 5, 1993
TO THE COMMISSIONER'S COURT OF BRAZOS COUNTY
ATTENTION COUNTY JUDGE:
Formal notice is hereby given that GTE SOUTHWEST INCORPORATED will construct a communication line
within the right -of -way of a County Road in BRAZOS County,
TEXAS _ as follows:
Location of Bore: At intersection of Pate Road and Cold Nugget Road
Line 147 Pedestal 6; 3909 Pate Road
VERBAL APPROVAL BY PHONE CALL FEBRUARY 5, 1993 AT 8:45 A.M. FROM RAY CROW
The location and description of this line and associated appurtenances is more fully shown
by four (4) copes of drawings attached to this nonce. The i nc will be constructed and maintained
on the County Road right -of -way in accordance with governing laws.
Notwithstanding any other provision contained herein, it is expr, ,•;)y understood that tender of this notice
by the GTE Southwest Incorporated does not constitute a waiver, surrender, abandonment or impairment of any
property rights, franchise, easement, license, authority, permission, privilege or right now granted by law or may
be granted in the future and any provision or provisions so construed shall be null and void.
Construction of this line will begin on or after __ February 8 19 93
GTE SOUTHWEST INCORPORATED
By W.
A. B. Lewallen Operations Supv /Division OSP Engineering
Address P_ o- aox 31sa
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January 22, 1993
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RECEIVED ,IAN 2 6 T—
GTE Telephone Operations
Central Area
Engineering Department
P. 0. Box 3158
Bryan, Texas 77805
Reply To
Bryan, TX
Brazos County Engineering Office
Mr. Holland Winder, County Engineer
2617 W. Hwy 21
Bryan, Texas 77803
Dear Mr. Winder:
Subject: AGRMNTS 24 BURIED CABLE; 5413 3POOIGN
Enclosed are Form Ed -135 and work location sketch showing the
location of our proposed buried cable line on County roads in
Brazos County at. College Station, Texas.
This work is to be completed on Work Order 3POOIGN which is
scheduled for March 1993. If you have any questions con-
cerning this work, please contact Charlie Clanton our office
in Bryan, telephone 821 -4773 within 15 days so that we may
explain or modify our proposal, otherwise, it is understood
that this proposal is approved.
Sincerely,
Alan Colley
Senior Engineer - OSP
AC:cp
Attachment
t L11 ke7 V6
%1,el1Ot )
A part of GTE Corporation
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GENERAL TELEPHONE NOTICE OF COMMUNICATION
COMPANY LINE INSTALLATION
January 22, 1993
TO THE COMMISSIONER'S COURT OF BRAZOS COUNTY
ATTENTION HOLLAND WINDER:
Formal notice is hereby given that GTE will construct a
communication line within the right -of -way of a County Road
in Brazos County, Texas as follows:
Beginning in the East ROW of Bird Pond Road at
the intersection of Bird Pond Road and Tonnaway
Lake Road, we propose to place a buried cable
along, parallel to and five feet inside ROW a
distance of 150' in a Northerly direction.
The location and description of th'_s line and associated
appurtenances is more fully shown by four copies of drawings
attached to this notice. The line will be constructed and
maintained on the County Road right -of -way in accordance with
governing laws.
Notwithstanding any other provision contained herein, it is
expressly understood that tender of this notice by GTE does
not constitute a waiver, surrender, abandonment or impairment
of any property rights, franchise, easement, license, authority,
permission, privilege or right now granted by law or may be
granted in the future and any provision or provisions so con-
strued shall be null and void.
Construction of this line will begin on or after March 1993.
GENERAL TELEPHONE COMPANY
Alan Colley
Senior Engineer - OSP
P. 0. Box 3158
Bryan, Texas 77805
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GENERAL TELEPHONE NOTICE OF COMMUNICATION
COMPANY LINE INSTALLATION
January 22, 1993
TO THE COMMISSIONER'S COURT OF BRAZOS COUNTY
ATTENTION HOLLAND WINDER:
Formal notice is hereby given that GTE will construct a
communication line within the right -of -way of a County Road
in Brazos County, Texas as follows:
Beginning in the East ROW of Bird Pond Road at
the intersection of Bird Pond Road and Tonnaway
Lake Road, we propose to place a buried cable
along, parallel to and five feet inside ROW a
distance of 150' in a Northerly direction.
The location and description of th'_s line and associated
appurtenances is more fully shown by four copies of drawings
attached to this notice. The line will be constructed and
maintained on the County Road right -of -way in accordance with
governing laws.
Notwithstanding any other provision contained herein, it is
expressly understood that tender of this notice by GTE does
not constitute a waiver, surrender, abandonment or impairment
of any property rights, franchise, easement, license, authority,
permission, privilege or right now granted by law or may be
granted in the future and any provision or provisions so con-
strued shall be null and void.
Construction of this line will begin on or after March 1993.
GENERAL TELEPHONE COMPANY
Alan Colley
Senior Engineer - OSP
P. 0. Box 3158
Bryan, Texas 77805
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