The URL can be used to link to this page

Home My WebLink About2014-06-26 1:30PM SPECIAL CALLED SESSIONBRAZOS COUNTY BRYAN,TEXAS SPECIAL CALLED SESSION ,aC� a4 23 Fp 2� 23 BRAZOS COUNTY COMMISSIONERS COURT BRAZOS COUNTY COMMISSIONERS WILL MEET IN A WORKSHOP AS FOLLOWS: MEETING June 26, 2014 DATE: MEETING 1:30 PM TIME: MEETING Brazos County Administration Building, 200 S. Texas Ave., PLACE: Suite 332, Bryan, Texas Agenda 1. Call to order. 2. Approval of contract documents and statement of work from Provides to Provide an integrated system for the Video Visitation and Video Transport of Inmates for Brazos County. 3. Adjoum. The Brazos County Administration Building, 200 S. Texas Ave., Suite 332, Bryan, Texas is wheelchair accessible. Handicap parking spaces are available. Any request for sign interpretive services must be made two warking days before the meeting. To make enangements, please car (979) 361-4102. Vol. 203 Pg. W J f 7 N BRAZOSCOUNTY BRYAN,TEXAS MINUTES June 26, 2014 BRAZOS COUNTY COMMISSIONERS COURT SPECIAL CALLED SESSION Minutes Call To Order. Sianalure Paae.odf ?7 File Stamped Aaenda.pdf Sian in sheet.odf A Special meeting of the Commissioners' Court of Brazos County, Texas was held in the Brazos County Commissioners Courtroom in the Administration Building, 200 South Texas Avenue, in Bryan, Brazos County, Texas, beginning at 1:30 p.m. on Tuesday, June 26, 2014 with the following members of the Court present: Duane Peters, County Judge, Absent; Lloyd Wassermann, Commissioner of Precinct 1, Presiding; Sammy Catalena, Commissioner of Precinct 2; Kenny Mallard, Commissioner of Precinct 3, Late; Irma Cauley, Commissioner of Precinct 4; Karen McQueen, County Clerk, Absent. The attached sheets contain the names of the citizens and officials that were in attendance. Commissioner Wassermann called the meeting to order. 2. Approval of contract documents and statement of work from Providea, to provide an integrated system for the Video Visitation and Video Transport of Inmates for Brazos County. Vol. 203 Pg. I! -' Item 2.odf Eric Caldwell, Chief Information Officer, gave an overview of this project. Then he along with representatives from Providea answered questions from the Court. The contract documents and statement of work from Providea were approved as submitted. A copy is attached. Motion: Approve, Moved by Commissioner Sammy Catalena, Seconded by Commissioner Kenny Mallard. Passed. 0 -0. 3. Adjourn. Vol. 203 Pg. 3J' The foregoing minutes of the Commissioners Court Special Session held June 26, 2014, have been examined and are approved in open Court this the J f5 day of 2014, in Bryan, Brazos County, Texas. Duane Peters Lloy&Wassermann County Judge Commissioner, Precinct 1 Sammy Ca a Commissioner, Precinct 2 Irma Caufey 1—i Commissioner, Precinct 4 Attest: C� az County Clerk Vol. 203 Pg. 11-9Y Kenny Mallard Commissioner, Pr cinct 3 COMMISSIONERS COURT MEETING Date and Time -fnh Saa /e S / e—cyc2 1-4W GOWAJ Vol. 203 Pg. Organization/ Department &x"M - ag Ji5 =T Page of Table of Contents Video Visitation and Electronic Transport of Inmates -Project Proposal Packet Table of Contents: This document will briefly describe the various components of the Project Proposal Packet, presented by SPS. The projected Project cost is estimated at $558,856.03 Below Is a breakdown of the proposal: I. SOW — Corresponds with the SPS Statement of Work document. II. Attachment A — Corresponds with SPS's proposed Cisco infrastructure, endpoints, services, and software, for bridging, routing, and firewall traversals that will enable video teleconferencing throughout the county as well as outside visitors. The total cost for Cisco Infrastructure is ................................................ ............................... $154,483.78 The total cost for Cisco Endpoints is ....................................................... ............................... $120,366.00 (The above costs include installation Costs and 3 -years of Endpoint and Software support) III. Attachment B — Corresponds with Renovo's Inmate Visitation System. This will provide the scheduling and monitoring software and services to facilitate inmate visitations internal and external to the county. In addition, the proposal covers a quote retrofit 79 existing visitation booths in the Brazos County Detention Center as well as the hardware enclosures for four new mobile video visitation units. The total cost for Renovo's Software is ................................................. ............................... $97,130.58 The Total cost for Renovo Licensing is ................................................... ............................... $ 6,417.62 The Total cost for Renovo Hardware is .................................................. ............................... $87,686.38 The Total cost for Renovo Handsets is ................................................... ............................... $ 3,239.00 The Total cost for Renovo Handset Adapter Cables is ......................... ............................... $ 3,713.00 The Total cost for Renovo Installation is ................................................. ............................... $ 23,724.85 The Total cost for Renovo support is ...................................................... ............................... $ 23,669.82 IV. Attachment C — Corresponds to SPS's proposal for (3) Cisco servers to house the Renovo Application (Application Server), storage (Gatekeeper Server with Storage), and web services (Public DMZ Server.) The total cost for all three servers is ...................................................... ............................... $ 20,291.00 V. In addition to the costs outlined in Attachments A, B, and C, there are other costs associated with cabling, installation, and retro- fitting the detention Center. These cost estimates have been listed out in Attachment D. This spreadsheet Thetotal cost for Cameras is ....................................................................... ............................... $ 3,634.00 The total cost for Switches is ....................................................................... ............................... $ 6,500.00 The Total estimated cost for Cabling is ...................................................... ............................... $ 8,000.00 Table of Contents Page 1 of 2 Vol. 203 Pg. � V/ VI. Attachment E — Corresponds with the Payment Milestones. This Agreement ties payments directly to project accomplishments, guarantees at least $150,000.00 to be paid after October V, 2014, and provides Retainage of $52,680.50 in the form of a "Final Sign -off." VII. Attachment F - Corresponds with the Renovo Service Level Agreement VIII. Attachment G — Corresponds with the Renovo VisPay Agreement which details Brazos County's arrangement with Renovo to share revenues generated by the use of Renovo's Inmate Visitation System, IX. Attachment H — Corresponds with revenue sharing examples from similarly sized detention centers which are using Renovo's Video Visitation System. Table of Contents Vol. 203 Page 2 of 2 S PS/Accelerate, Integrate. Collaborate. Statement of Work ( "SOW ") STATEMENT OF WORK ("SOW'r) Cisco Infrastructure CUCM, TMS, VCS -C and E and TPS And Renovo Scheduling Software and Endpoints General Terms_& t onl 11:11 This SOW is covered by Texas DIR -TSO -2542 SVSOM Covered,, Infrastructure Equipment included in this installation ➢ Cisco CUCM with VCS (Video Communication Server) Control ➢ Cisco VCE (Video Communication Server) Expressway for firewall traversal ➢ Cisco TMS (Telepresence Management Suite) with 35 System Licenses ➢ Cisco TPS (Telepresence Server (MCU)) ➢ Cisco V90 and EX60 endpoints 9 Renovo Infrastructure with Renovo endpoints General Overview ° customer has purchased a Cisco infrastructure and will utilize Cisco's CUCM with VCS -C for Call Control, registration services, Cisco's VCS Expressway (with Dual Interface) for firewall traversal and external registration services, the Cisco Telepresence Management Suite for endpoint management, monitoring and alerting, as well as Telepresence Server for Video Bridging. There will be a number of desktop endpoints (EX90 and EX60) as well as an implementation of Renovo infrastructure (Connected Justice) along with endpoints to support the Jail facilities. With the implementation of all the above the customer will have capabilities including: Complete point to point calling from any endpoint to any other endpoint including the MCU. Multipoint capability both within the Connected Justice Enterprise as well as outside. External connection to Public domain locations (Judges, Lawyers, B -B) both outbound and inbound. Scheduling capabilities for internal as well as visitation appearances. �x .id Description of Respo nsibi lities ,tgt;, 1. Project Management 1.1. SPS Responsibilities 1.1.1.. ASPS Project. Manager will be assigned and responsible for working the project to completion. 1.11.. SPS Project Manager Is single point of SPS contact for duration of project. 1.1.3.. SPS Project manager coordinates and manages all internal SPS resources necessary for the project. 1.1.4.. SPS Project Manager will coordinate an initial Project meeting with Customer and the SPS Project team assigned to this project to review the CISCO- INFRASTRUCTURE implementation process. SPS's Project Manager will make reasonable modifications to 6YOPi9 Vol. 203 Pe. � 93 Page 1 of 14 J /A olelle ate. SP STATEMENT OF WORK ("SOWr) Cisco Infrastructure CUCM, TMS, VCS -C and E and TPS And Renovo Scheduling Software and Endpoints SPS's CISCO- INFRASTRUCTURE standard Project Implementation Plan based on the Customer's planned use of the CISCO- INFRASTRUCTURE solution to be mutually agreed upon by Customer and SPS. 1.1,5.. SPS Project Manager will coordinate for Customer to provide and complete all pre - implementation information deemed necessary for the project. 1.1.6.. SPS Project Manager will provide periodic status reports and or scheduled status meetings as necessary with the Customer's Primary Contact. 1.1.7.Deliver a package of Project documentation electronically to the Customer's Primary Contact following the completion of the project. 1.2. Customer Responsibilities 1.2.1.Customer to provide a Primary Contact that will interface with SPS Project Manager through the project until completion. 1.2.2.Customer Primary Contact will communicate and provide all Customer network information and details in a timely manner as deemed necessary by SPS Project Manager required for the planning, implementation, and completion of the project. 1.2.3.Customer Primary Contact will attend all scheduled meetings and is able to provide signatory authority verifying accuracy of surveys, questionnaires, network diagrams and all required information supplied to SPS for project planning and implementation. 1.2.4.. Participate in the initial Project meeting, which includes a detailed review of SPS's standard Project Implementation Plan. * 'Customer sign -off on the Project Implementation Plan is required prior to the initiation of any further Project work by SPS.'" 1.2.5.Provide named resources that are knowledgeable about Customer's network and video infrastructure and provide contact information and access to these individuals at agreed upon times. 1.2.6.Provide access to video endpoints, data, and other information deemed necessary by SPS for completion of this Project. 1.2.7.Complete any Customer -based tasks identified in the agreed upon Project Implementation Plan within timelines specified. 2. Site Readiness 2.1. SPS Responsibilities 2.1.1.SPS Project Manager to confirm with Customer that site readiness parameters set forth in the Project Implementation Plan have been met prior to Implementation. 2.2. Customer Responsibilities 2.2.1.Provide appropriate rack space for physical installation of the CISCO- INFRASTRUCTURE. 2.2.2.Provide appropriate power and cooling for the equipment. 2.2.3.Provide access to implementation site(s) at agreed upon times. SOW Page 2 of 14 Vol. 203 Pg. afeS`' T1, 1/ integrate rat 1�J Collaborate. Accelerate. STATEMENT OF WORK ( "SOW ") Cisco Infrastructure CUCM, TMS, VCS -C and E and TPS And Renovo Scheduling Software and Endpoints 3. Network Readiness 3.1. SPS Responsibilities 3.1.1.SPS will supply as part of Project Implementation Plan a sample network diagram of how the Cisco Infrastructure and Renovo Infrastructure will be deployed in the network. 3.1.2.SPS will document within the Project Implementation Plan the requirements for network information and readiness for the specific project. 3.1.3.SPS will supply Customer with Survey consisting of questions to be answered by Customer concerning the network and implementation parameters of the CISCO- INFRASTRUCTURE. j 3.2. Customer Responsibilities 32.1.Customer will supply network diagram and information about the Customer's network deemed necessary by SPS. 3.2.2.Customer will ensure that the network adheres to SPS's requirements for successful implementation of the equipment. 3.2.3,Customer will complete SPS Survey and provide answers to questions in timely manner to facilitate Project timelines and schedules. 3.2.4.Provide appropriate IP network connectivity and services suitable for the Customer's planned usage of the CISCO-INFRASTRUCTURE \. " *For Customer's that may need assistance with qualifying their IP network for video applications, SPS can provide network assessments not covered in the scope of this project for an additional fee. "" 3.2.5.Provide Network services to the internal network. (VPN access) 4. Installation Services 4.1. SPS Responsibilities 4,1.1.At time install of CISCO- INFRASTRUCTURE hardware (physically rack the CISCO- INFRASTRUCTURE and run appropriate network cables) and product initialization. 4.1.2.Confrgure the network IP address and services. 4.1.3.Verify software version and install any applicable and entitled updates. 4.1.4.Facilitate on -line product registration and product license registration. 4.1.5.Configure CISCO- INFRASTRUCTURE user login accounts structure. 4.2 Customer Responsibilities 4.2.1.Provide named resources that are knowledgeable about Customer's network and video infrastructure and provide contact information and access to these individuals at agreed upon time of installation. Saw Vol. 203 Pe. 5� Page 3 of 14 PS/ il ai e. GOltaborate. � AcceCele erate. STATEMENT OF WORK ( "SOW ") Cisco Infrastructure CUCM, TMS, VCS -C and E and TPS And Renovo Scheduling Software and Endpoints 4.2.2.Provide access to video endpoints, data network, and other information /resources deemed necessary by SPS for completion of this Project during the installation. S. TMS "TelePresence Management Suite" 5.1. CUSTOMER will provide a Windows 2008 instance that will be installed on the provided server. Customer will provide administrative access to the SPS Installation technician so that s/he may install and configure the TMS application in accordance with Cisco and SPS best practices. When installed and configured, this appliance will provide management and monitoring of endpoints (Polycom and Tandberg only), scheduling of systems through TMS scheduler, distribution of phonebooks. 5.2. SPS will: 5.2.1 Install and configure the TMS server application in accordance with Cisco and SPS best practices 5.2.1.1. SPS will install the Cisco TMS Application as well as SOL Express 2008 on the server. Post installation, the customer should plan on configuring a backup agent for all SOL components to ensure maximum reliability. 5.2.1.2. Register all endpoints to TMS (endpoints must be powered and connected to the network in order to complete this task), 5.2.1.3. Configure a single Company wide phonebook to be managed centrally from the Cisco TMS server 5.2.1.4. Enable appropriate licensing entitlements as per the Cisco licensing database 5.2.1.5. Create 1 Provisioning Template that may be used for endpoint standardization 5.3. Cisco TelePresence VCS Control 5.3.1.SP5 Conferencing will install the VCS control. VCS Control will be installed and configured to function as the primary H323 Gatekeeper as well as the SIP registrar for all systems located behind the firewall. VCS Control will be configured with a traversal session link (H323 and SIP) to the VCS- Expressway; which will sit in the CUSTOMER DMZ or in the public internet 5.3.2.SPS's installer will configure the appropriate dial -plan which includes: search rules, transforms, and zones. SPS will also develop an intuitive and scalable dial plan (SIP and H323) for use by the CUSTOMER 5.3.3.1n order for ensure a reliable implementation of VCS control, all endpoints must have a clear path with no ACLS or firewalls blocking standard SIP and H323 TCP and UDP ports. It is the customer's responsibility to ensure network readiness. This includes, but is not limited to, both the network path to the VCS Control as well as the media. SPS Conferencing, as an additional service, can provide a Media - Readiness assessment. This assessment will measure the performance of the internal network to identify problems within the organization that may cause performance issues with the Video Conferencing environment. 5.3.4.Customer will also need to provide DNS host records for internal communication between VCS and TMS. These records should be created prior to SPS's arrival for installation. sow Page 4 of 14 Vol. 203 Pg. 2 X� SpS/,,C,Ontegrate, liaborate. 116 ccelerate. STATEMENT OF WORK ( "SOW") 5.3.4.1. SPS will install and configure the VCS Control Appliance in accordance with Cisco and SPS best practices 5.3.4.2. SPS will register all endpoints to the Cisco TelePresence VCS Control (endpoints must be powered and connected to the network in order to complete this task). Endpoints not powered or connected at the time of installation will not be included). 5.3.4.3. SPS will configure a single universal wide dial -plan that must be approved prior to installation. This dial plan will include All Zone Definitions ➢ All Search Rules (how to find all endpoints in the dial plan) All Transforms as required SIP URI Analysis i H323 Analysis ➢ E164Analysis 5.3.4.4 SPS will Register VCS Control with TelePresence Management Suite for Provisioning synchronization 5.3.4.5 SPS will Register VCS Control with TelePresence Management Suite for system management 5.3.4.6 SPS will Configure and test the traversal link: to VCS Expressway 5.3.4.7 SPS will perform basic call pattern testing 5.3.5 Customer will be responsible for 5.3.5.1.Providing appropriate power, rack and cooling (redundant power and cooling is highly recommended) 5.3.5.2.Actively participating In the dial -plan development 5.3.5.3.Ensuring a clear network path with no firewall /ACLs blocking traffic to Internal endpoints and TMS. _ 5.3.5.4. Ensuring appropriate firewall rules that will allow traffic to flow appropriately through the traversal link to VCS Expressway. 5.4. Cisco TelePresence VCS Expressway 5.4.1.SPS Conferencing will install the VCS Expressway and tie it into the VCS - Control 5.4.2.SPS's installer will configure VCS Control for network as well as configure the appropriate dial -plan which includes: search rules, transforms, and zones. SPS's Installer will configure a traversal link between the VCS Control and the VCS Expressway and verify functionality. To support this functioning, CUSTOMER must enable the appropriate TCP and UDP ports outbound to the VCS Expressway: D TCP: 6001, 7001, 2776 -2777 ➢ UDP: 6001, 7001, 2776 -2777 5.4.3.Please note that all communication between VCS Control and Expressway is initiated on the control, not the expressway. 5.4.4.In order to support calls off -net as well as remote MOVI registration, the VCS Expressway must have the correct bi- directional ports opened to the public internet.The VCS Expressway is a hardened network device that is designed to reside outside a firewall OR in an DMZ. For complete interoperability with disparate systems SPS recommends opening to and from the public internet ports 1024 and above. At a minimum, the following ports are required: D TCP; 1720, 5061, 15000 -19999 ➢ UDP: 1719, 5060, 50000 -51999 sow Page 5 of 14 Vol. 203 Pg. -� <7 S Tl r7 / Integrate. Accelerate, STATEMENT OF WORK ("SOW'r) Cisco Infrastructure CUCM, TMS, VCS -C and E and TPS And Renovo Scheduling Software and Endpoints 5.4.S.Customer will provide the appropriate DNS records in the Public DNS space prior to SPS's arrival so that this system can support inbound H.323 and SIP connectivity 5.4.6.SPS will install and configure the VCS Expressway Appliance in accordance with Cisco and SPS best practices. 5.4.7.SPS will apply the Company wide dial -plan as It relates to the VCS Control. This dial plan will include All Zone Definitions ➢ All Search Rules (how to find all endpoints in the dial plan) ➢ All Transforms as required 5.4.8. SPS will Perform basic call pattern testing 5.4.9. SPS will configure and test the traversal link to VCS. Control 5.4.10. SPS will register VCS Expressway with TelePresence Management Suite for system Management 5.4.11. Customer is responsible for Providing appropriate power, rack and cooling (redundant power and cooling is highly recommended) 5.4.12. Customer is responsible for providing all DNS entries (both internal and external) as required for MOVI implementation and VCS Control Management from TMS. 5.4.13. Customer is responsible for ensuring a clear network path with no firewall /ACLs blocking traffic to external endpoihts. 5.4.14. Customer is responsible for actively participating in the dial -plan development 5.4.15. Customer is responsible for ensuring appropriate firewall rules that will allow traffic to Row appropriately through the traversal link to VCS Expressway S.S. Cisco TIPS 5.5.1.SP5 Conferencing will install the Cisco TIPS MCU. The Cisco TIPS Bridge will be installed and configured to function multi -point calls for both traditional room systems as well as Renovo users. SPS recommend registration to the VCS Control via both SIP and H323. 55.2.Customer will provide the appropriate DNS records in the Public DNS space prior to SPS's arrival so that this system can support inbound H.323 and'SIP connectivity 5.5.3.SPS will: , 5.5:11. Physical Rack installation, connect the appliance to customer provided power SPS Conferencing will configure this MCU according to best practices for conference settings, codec selection, streaming options, and security settings. 5.5.3.2. Update the code to the latest entitlement. 5,5.3.3. Configure IP network services based on customer provided Information 5,53.4. Configure 2 administrator accounts 5.5.3.5. Configure up to 6permanent conferences 5.5.3.6. Configure connectivity to the TelePresence Management Suite. 5.5.3.7. Register the bridge to the H323 gatekeeper SOW Page 6 o 14 Vol. 203 Pg.� - S/Accelerate. integrate. Collaborate. S-P STATEMENT OF WORK ( "SOW ") Cisco Infrastructure CUCM, TMS, VCS -C and E and TPS And Renovo Scheduling Software and Endpoints 5.5.3.8. Register the bridge to the SIP gatekeeper 5.5.4.Custamer is responsible for: 5.5.4.1. Providing appropriate power, rack and cooling (redundant power and cooling is highly recommended) 5.5.4.2. Provide a list of permanent conferences including 5.5.4.3. Conference 10 5.5.4.4. Conference Name 5.5.45. Passcode (optional] 5.5.4.6. Ensuring a clear network path with no firewall /ACLs blocking traffic to endpoints. 5.6. Customer Responsibilities 5.6.1.Provide named resources that are knowledgeable about Customer's network and video infrastructure and provide contact information and access to these individuals at agreed upon time of installation. 5.6.2.Provide access to video endpoints, data network, and other information /resources deemed necessary by SPS for completion of this Project during the installation. 6. Knowledge Transfer 6.1. SPS Responsibilities 6.1.1.SPS will provide basic knowledge transfer for the local system manager. 6.1.2.The knowledge transfer is provided by the on -site installation technician on the last day of the installation. 6.1.3.The knowledge transfer is designed for the Customer contact who is the administrator of the equipment. 6.2. Customer Responsibilities 6.2.1.Customer Contact designated to receive the knowledge transfer will be made available on the last day of the installation to take part in the knowledge transfer. 7. Training 7.1. SPS Responsibilities 7.11 An in depth instructor led training for the Cisco - Infrastructure is available from SPS a additional cost. If this level of training is purchased, the scope of the training will be detailed within the Project Implementation Plan. Please see knowledge transfer section for included training. 8. Acceptance Testing 8.1. SPS Responsibilities 8.1.1.SPS will provide testing to ensure proper operation of the CISCO- INFRASTRUCTURE as part of the implementation. sow Page 7 of 14 Vol. 2 03 Pg. Integrate. J Collaborate. Accelerate. STATEMENT OF WORK ( "SOW') Cisco Infrastructure CUCM, TMS, VCS -C and E and TPS And Renovo Scheduling Software and Endpoints 8.1,2.Testing to include: 8.1.3. Cisco VCS Control: 8.1.3.1. Can all endpoints register via H323 8.1.3.2. Can all endpoints register via SIP 8.1.3.3. Does the VCS Control provide interworking services 8.1.3.4. Can a call be made from a locally registered endpoint through the VCS traversal link 8.1.3.5. Does address resolution function as expected 8.1.4. Cisco Tale Presence Management Suite 8.1.4.1. Are all network connected endpoints appearing in the System Navigator 8.1.4.2. Can a point -to -point call be scheduled, does it launch, does ITterminate 8.1.4.3. Can a Multi -point call be scheduled, does it launch, does it terminate as appropriate time 8.1.4.4. Does the correct bridge get selected or does TMS utilize the internal MCU on a codec 8.1.4.5. Confirm that address books configured in TMS are pushed to -local endpoint 8.1.4.6. Review all errors and warning for all endpoints (in TMS), correcting errors as appropriate 8.1.4.7. Confirm Provisioning Templates (pushed as required) 8.1.5. Cisco TPS 8.1.5.1. Does the TPS register the primary H323 ID to the control 8.1.5.2. Does the TPS register permanent conferences to the control 8.1.5.3. Inbound dialing via auto attendant functions as expected 8.1,5.4. Inbound dialing via conference ID functions as expected 8.1.5.5. Out dialing functions as expected 8.1.5.6. Scheduled conference calls launch and terminate as expected 8.1.5.7. Video quality for multipoint calls functions as expected B.I.S. The SPS Field Engineer will verify the successful operation of the system based on the test criteria detailed within 8.1.2 Upon successful completion of the test criteria, SPS's Lead Installer will submit SPS's Installation Acceptance Form ( "Installation Acceptance Form ") to the Customer for sign -off. The Implementation will be deemed "completed" by Customer upon the earlier of: D Signature by Customer of the Installation Acceptance Form or 8.1.6.2. Seven (7) days from the submission of the Installation Acceptance Form to Customer if SPS has received no written objections to the submission of the Installation Acceptance Form. In the event that Customer does not accept the Implementation due to a material non- conformance, SOW Vol. 203 Pg. ;25'' Page a of 14 SPS/ArCeleraxe, Integrate. Collaborate. STATEMENT OF WORK ( "SOW") Cisco Infrastructure CUCM, TMS, VCS -C and E and TPS And Renovo Scheduling Software and Endpoints (i) Customer and SPS shall agree on the objections and document such (ii) objections in the "Notes" portion of the Installation Acceptance Form (the "Objections ") and (iii) Customer shall sign off on the Installation Acceptance Form but for the resolution of the Objections. Once SPS has remedied the Objections, SPS will resubmit the Installation Acceptance Form for sign- off by the Customer through the process stated above. In the event that SPS is required to address any issues covered by the Implementation Completion Form after sign -off by Customer, additional fees may apply at SPS's then current Time and Materials rates. The Installation Acceptance Form is the sole method for certifying the proper function and operation of the equipment at the conclusion of the Implementation. 8.2. Customer Responsibilities 8.2.1.Customer to provide all resources necessary for testing as outlined within SPS Responsibilities in 7.1.2. 8.2.2.Provide sign -off for the Installation Acceptance Form or adhere to remedies described within section 7.1.3. sow Vol. 203 Pg. � � Page 9 of 14 Integrate. Co I la borate. Accelerate STATEMENT OF WORK ( "SOW") Cisco Infrastructure CUCM, TMS, VCS -C and E and TIPS And Renovo Scheduling Software and Endpoints 9. Renovo Software Installation Renovo Software will provide the software modules and hardware per the quotes provided. This includes providing the Renovo VisManager visitation management software designed to incorporate all aspects of the visitation process including registration and scheduling of visits as well as enforcing visitation policies, quotas, etc. The software will automate the video visitation station connections and disconnections based on the scheduled visits. The software allows for the live monitoring and recording of personal visits and encryption for professional visits to block those visits from monitoring or recording. The system also allows for "internet" video visitation and provides a payment module (see Renovo VisPay Agreement) for charging for the internet visits as well as additional onsite video visits. In addition to the software that Renovo has proposed, we have also proposed hardware components for the County to retrofit the 79 existing video visitation station enclosures. These components include the Renovo VisStation HD CODECs as well as new handsets and handset cables which are compatible with the CODECs. Renovo is NOT providing the necessary webcams (Renovo currently utilizes and recommends the use of the Logitech HD Webcam C525) or video visitation monitors, these items are to be provided by Brazos County. All labor to retrofit the existing enclosures and install the new components into the County's existing video visitation enclosures will be provided by Brazos County. The webcams, monitors, and labor have been left to the County to provide as a cost savings measure since initial conversations of this project. In addition, 4 new video visitation enclosures complete with all components have been proposed. Again, the County will be responsible for mounting the new stations as well as providing network and power to the stations. Renovo will provide software implementation and configuration for the Renovo VisManager software solution. We will also provide onsite training for the VisManager solution. One year of 24x7x365 VisManager software support has also been proposed with additional years available for renewal on an annual basis. See Renovo Service Level Agreement for further details on software support. Project Preparation: An internal meeting within Renovo takes place. This meeting consists of Sales, Project Management and Operations. Once this is completed Renovo schedules a partner kick of call to review the SOW, Project requirements, PO and timelines. After the Partner call all hardware required for the project are ordered. Renovo and partner will then schedule a Customer Kick off Call with the facility. During this call point of contacts at the facility are gathered and requirements and timelines are discussed. Once all kick off calls are complete Renovo schedules an IT /Network call with the facility. During this time Renovo sets the expectation of the network required and Jail Management requirements for the interface, Once the IT call is completed all Network SON) Page 10 of 14 n i ' Vol. 203 Pg. SPS/Accelerate. STATEMENT OF WORK ( "SOW") Cisco Infrastructure CUCM, TMS, VCS -C and E and TPS And Renovo Scheduling Software and Endpoints documents such as JMS Documents and Network Diagrams are sent out to the facility. Renovo then works with facility on the application side of the software. Renovo sends out the Visitation Questionnaire which outlines all visitation schedules, quotas and policies. This document is then reviewed and completed during a demo of the system presented by Renovo. This demo covers best practices, visitor sign up and also a high overview of the officer application. Renovo Pre - onsite Tasks: Renovo coordinates with partner to get servers purchased and set up. Renovo needs remote connection to server to install and test software. Once servers and stations are onsite, Renovo tests all software functionality, depending on what was purchased. During server set up and testing, Renovo work's with both the JMS provider and facility to set up the Jail management interface. File options include Flat File, XML and Database view. Renovo also customizes and configures the application interface to match the visitation Questionnaire according to the facilities visitation schedule. Lastly, once hardware install and all testing are completed, Renovo schedules training and the technical go live support with the facility. As best practice, Renovo schedules training and go live in the same week so that Renovo can be onsite for hands on go live support. Marketing information, inmate posters and visitor handouts are provided by Renovo software in a .PDF file to be printed and distributed by the facility. Renovo onsite:_ During the onsite Renovo's technical engineers conduct a full system test and a full system stress test to evaluate the performance of the system. Also, Renovo Customer Account Managers conduct Scheduling and Administration training prior to go live. Scheduling training consists of training on everyday tasks completed by the scheduling staff and managers. While Administration training covers the entire application interface and functions. Renovo remains onsite for go -live support and hands on training while system is live and continues to support the system remotely once onsite is completed. Renovo's Commissioning Responsibilities Implementation and configuration (based on facilities policies and Renovo Visitation Questionnaire) of all software and necessary servers based on modules purchased a. Server set up Including: Application Server - Install Windows Updates - Install Java - Install Apache - Install Java Security Files - Install Software /Patches Version - Install Database and Configure - Install Card Reader - Install Dialogic /Auto Dialer sow Page 71 of 14 Vol. 203 Pg. fJ SPS/ Irn egrate. Collaborate. Accelerate. STATEMENT OF WORK ( "SOW") Cisco Infrastructure CUCM, TMS, VCS -C and E and TPS And Renovo Scheduling Software and Endpoints - Setup Time Blocks - Setup Quotas - Setup Stations - Setup Station Groups - Setup Housing Units - Setup Storage /Recording IPs Recording Storage /Gatekeeper Server - Install CentOS 6.x - Setup Storage - Install Renovo Software Public Visitor Web and FMS Server Install CentOS 6.x Install Renovo Software Autodialer to be hosted by Renovo and provided as a service while customer is current on Renovo's annual software support and upgrades. 2. Test to make sure every station can be properly connected with other stations 3. Test Recording and storage 4. Test Monitoring 5. Test the JMS /OMS interface between the JMS and Renovo. 6. Test email and phone cancellation notifications 7. Test Public Scheduling 8. Test Officer Scheduling 9. Provide the training that was purchased The following is a list of known items that are not included in the commissioning of a system. However, there may be other items based on the implementation that should also be omitted and it should not be assumed that Renovo will be responsible for these additional items. 1. Hardware implementation 2. New station installation 3. Existing station retrofit services 4. Station testing (Renovo does not provide the physical check of audio and video at each endpoint. As outlined above, we do ensure proper connections are taking place between stations but the county will need to provide resources in order to physically test the audio and video at each station once the county finishes the hardware retrofit / installation to ensure proper setup) 5. Wiring (Power or Network) 6. Network implementation, testing or troubleshooting 7. Coordination of phone lines or email servers for the cancellation notifications SOW Page 12 of 14 Vol. 203 Pg. e:L—E/— SP integrate_ Js Collaborate. ^/ Accelerate. STATEMENT OF WORK ( "SOW") Cisco Infrastructure CUCM, TMS, VCS -C and E and TPS And Renovo Scheduling Software and Endpoints 8. JMS /OMS costs incurred by the facility if the JMS /OMS manufacturer charges to provide the necessary information for the data dump to create the interface of the JMS /OMS to the Renovo system. 9. Renovo does not provide backups for data. Training Training will consist of one full day of administration and Scheduling on the Renovo Suite of Products being implemented. Deliverable's • SPS Project Manager will deliver a package of Project documentation electronically to the Customer's Primary Contact following the completion of the project. Notes: Services required beyond what is Identified in this document will be provided as an addendum SOW Page 13 of 14 Vol. 203 Pg.,Z S SP S/Accelerate- STATEMENT integrate. Collaborate. OF WORK ( "SOW") Cisco Infrastructure CUCM, TMS, VCS -C and E and TIPS And Renovo Scheduling Software and Endpoints Acceptance of this Statement of Work: I authorize SPS Conferencing to proceed with the work outlined in this Statement of Work for this project. I understand that there may be other detailed engineering documents not outlined in this Statement of Work that SIPS Conferencing may present to me as the job progresses that will need authorization before work may proceed. Authorized Signature: Please Print Name: laar.Q Y�5 Date' k SOW Vol. 203 Pe. 4,�Z Page 14 of 14 I Attachment A an SPS CemeanY Collebwation Made Easy . . ........... . Proposal Summary infrastructure Endpoint Please see other tabs for additional detail. Attachment A Vol. 203 Pg. azj--;� $154,483.78 $120,366.00 Total $274,849.78 Page I of 7 ASPS Formerly Collaborate. Accelerate. Formerly Providea- Conferencing Brazos County ADDRESS Cisco Infrastructure CITY, STATE ZIP DATE 619!2014 CONTACT Eric Caldwell) QUOTE 0 CSF41691 -782 PHONE - 4707131056l115218B2 DIV Part Number Description Una Price Total 1 CTI- TMS -SW -K9 Cisco TelePresence Management Suite - Includes 10 Systems $1,411.00 $1,41 1 LIC- TMS -25 . Cisco TMS - Additional 25 Direct Managed Systems $2,093.00 $2,09 1 LIC - TMS -WXOT -Cisco TMS WebEx Integration $0.00 5 1 LIC - TMS- 10-INCL - Cisco TMS - Included 10 System License $0.00 $ 1 LIC -TMS- APL - 880100 - TMS Appliance Lic Key Base Software Image. Used During $0.D0 $ 1 LIC TMS- SW-PAK - TMS PAK for Configuration Use $0.00 $ 1 SW- TMS- 14.X -Kg - TMS Base Software Image Version 14.X $0.00 $ 1 CP.DX850 -K9= Cisco Desktop Collaboration Experience OX660 $656.00 $65 2 VMW- VS6ST -3A= VMware vSphere 5 Standard (1 CPU), Syr, Support Required $809.00 $1,61 2 UCS -VMW -TERMS - Acceptance of Terms. Standalone VMW License for UCS 50.00 $ 1 R- VTS-K9 Cisco VM Telepresence Server $0.00 $ 1 L- AES- VTS-K9 - AES and HTTPS option for VTS SO.00 $ 1 L.VTS- TPSINTOP - Order L -VTS- UPG -PAK for e- Dettvery Virtual TS lntemp Lic $0.00 - $ 1 L- VTS- EASE -PAK - PAK PID for Config Use Only $0.00 $ 1 L- VTS -K9 - Cisco VM TelePresence Server Release Key $0.00 $ 1 SW.VTS- V3.X -K9 - Software Image for Virtual TelePresence Server $0.00 $ 6 L-VTS.19L .Order L- VTS- UPG -PAK for e- Delivery Virtual TS Screen $4,640.00 $27,94 1 R- CSE6K -K9 Cisco Business Edition 6000 - Electronic SW Delivery -Top Level $0.00, $ 1 EXPWY- VE -E -K$ - Cisco Expressway -E Server, Virtual Edition $0.00 $ 1 SW- EXP- 8.X -K9 - Software Image for Expressway with Encryption. Version X6 $0.00 $ 10 LIC - EXP -RMS - Expressway Rich Media Session $290.00 $2,90 10 UCSS- U- EXPRMS -3.1 - UCSS for Expressway Rich Media Session - 3 years t user $81.00 $81 1 BEBK- UXLSTART - BE%Starter Pack- Single Fulfillment Enforcement $0.00 $ 1 IPAD- UWL -RTU - Jabber for IPad Right to Use Certificate $0.00 $ 1 JA64PH -RTU - Jabber for iPhone Right to Use $0.00 $ 1 JABS - DSK -UWL -RTU - Jabber for Desktop Right to Use Certificate $0.00 $ 1 LIC. EXP -AN - Enable Advanced Networking Option $0.00 $ 1 LIC -EXP -E - Enable Expressway -E Feature Set $0.00 _ $ 1 LIC -EXP -E -PAK - Expressway Series, Expressway -E PAK $0.00 $ 2 LIC- EXP -GW - Enable GW Feature (H323 -SIP) $0.00 $ 2 LICSJ(P- SERIES - Enable Expressway Series Feature Set $0.D0 $� 1 LIC - EXP -TURN - Enable TURN Relay Option $O.DO $ 2 LICSW- EXP -Kg - License Key Software Encrypted $0.00 $ 1 PC -10X- STANDARD -K9 -Prime Collaboration Standard t0.x $0.00 $ 25 UCM- IOX- UWLSTO - BE8K UCM tax COWL BE Users - Single Fulfillment $0.00 $ 25 UCSS- UOKUWLBE -3.1 . BEBK UCSS for CUWL -BE User - 3 Years - i User $27.00 $67 1 BEBK- SW -10.X - Cisco Business Edition 6000 - Software Version IDX $0.00 $� 1 BEBK- START -UWL25 - BE 6000 - User License Starter Bundle with 2S UWL $387.00 $38' 25 JAB - VOICE -IPH -UWL - Jabber Voice for Phone CUWL Only $0.00 $i 25 JA89- DSK -UWL - Jabber for Desktop 9.x for COWL Only $OA0 $I 25 JABS -iPAD -UWL - Cisco Jabber for !Pad $0.00 $i 1 EXPWY- VE -C -K9 - Cisco Expressway -C Server, Virtual Edition $0.00 $I 2 UCXN- IOX- SCPORTS - BEBK- Unity Connection lox - VM Speech Connect Ports Attachment A Page 2 of 7 Vol. 203 Pg. v2 S PS Integrate. Collaborate. Accelerate. Formerly Providealm Conferencing Brazos County ADDRESS CITY, STATE ZIP CONTACT PHONE Pan Number 25 WBX- IMl -NH -UWL 1 WEBER- UWL -BE -PAK 1 BE6K -PAK 2 BE6KST- BOL -K9- 2 CIT- SD- I6G -C220 2 CAB-N5K6A -NA 2 CIT - PSU -BLKP 2CT1- VCSC -BE6K -PAK 2. LIC- VCS -10+ 2 LIC- VCS - BASE -K9 2 LIC- VCS -GW 2 LIC - VCSE -5+ R2XX- RAID10 8 UC- A03- D500GC3 4 UC- CPU -E5-2609 '8 UC- MR- IXOS2RY -A 2 UC- PSU -650W 2 VMW- VS5- HYP -K9 2 VMW- VS5 -SNS 2 UC- RAID -9271 2 BE6K- SW -9X10X 1 UCSC- C220-M3S 2 CAB- 9K12A-NA 2 UCSC - PSU -650W 1 UCS- RAID9271CV -81 2 UCS - CPU- E52680B 6 UCS- MR- 1X082RY -A 6 UCS- H00300O12FIC5 Edo Caldwelll - =ow - uniry uannecuon we - vm uvvL ekenomu ucense - Included WebEx Messenger Users ( 1 Year Tenn) -. WebEx PAK - CU WL BE - Cisco Business Edition 6000- PAK - Single Fulfillment Cisco BE6000 Medium Density Server, Export Restricted SW -15GB SD Card Module Mr C220 servers - Power Cord, 2001240V 6A North America - Power Supply Blanking Panel /Filler - Con6g Only E- Delivery VCS Control PAK PID - Video Comm Server 10 Add Non - traversal Network Calls - License Key- VCS Encrypted Software Image - Enable GW Feature (H323 -SIP) - Video Communication Server - 5 Traversal Cells - Enable RAID 10 Setting - 500GS 6Gb SATA 7.2K RPM SFF HM PIUgIDnve Sled - 2.4 GHz ES- 260918OW 4C110MB Cache/DDR3 1066MHz -8GB DDR3.1600-MHz RDIMWPC3- 12800 /Dual Rank/1.35v - 65OW Power Supply Unit For UCSC C220 Rack Server -Cisco UC Vid. Hypervisor 5.x-(2-socket) - Cisco UC Vid. Hypervisor 5.x- SnS - MegaRA1D 9271 -81+ Battery Backup for C240 and C220 - Cisco Business Edition 6000 - Software App Version 9.X UCS C220 M3 SFF w/o CPU, mem, HDD, PCIe, PSU, vd rail k8 Power Cord, 125VAC 13A NEMA 5-15 Plug, North America - 85OW power supply for C -series rack servers - MegaRA1D 9271CV with 8 internal SAS/SATA pons with Supercap - 2.80 GHz ES-2680 v2/115W 10C25MB Cache/DDR3 - 8GB DDR3. 1800 -MHz RDIMM/PC3- 12800/dual rank/1.35v - 30OGB 6Gb SAS 15K RPM SFF HOD/hot plug /drive sled mounted 2 N20 -88LKD - UCS 2.5 inch HDD blanking panel 2 UCSC- HS- C220M3 - Heat Sink for UCS C220 M3 Rack Server 1 UCSC- PCIF -01 F - Full height PCIe filler for C -Series 1 UCSC -RAILt - Rail Kit for C220, C22. C24 rack servers 1 VMW- VCli-3TD3A• VMware vCenler S Server Standard, 3 yr support required 1 .UCS -VMW -TERMS - Acceptance of Terms, Standalone VMW License for UCS Servers 100 TRN- CLG -004 1 Prepaid Training Credits:Redeem W /Cisco Looming Partners. Attachment A Vol. 203 Piz. 9-57 Cisco Infrastructure DATE 6/912014 QUOTE # CSE41691 -782 470713105&11521882 Unit Price $0.00 $0.00 $0.00 $3,635.00 $0.00 $0.00 $0.00 50.00 $0.00 $0.00 $0.00 $0.00 $0.90 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $1,106.00 $0.00 $244.00 $652.00 $1,926.00 5174.00 $470.00 $0.00 $0.00 $0.00 $0.09 54,059.00 $0.00 $100.00 $1,1 Page 3 of 7 I SSPS/ Integrate. Collaborate. Accelerate.. Formerly Providea— Conferencing Brazos County ADDRESS CITY, STATE ZIP CONTACT PHONE Part Number 1 SC- SEPRESK&OW( 2 SC- RANDS0XX 1 ZINST- R -VMVCS -CTRL 1 ZINST- CUSTOM 1 ZINST -R -VTS Eric Caldwell1 Basic Configuration and Implementation - Telepresence Management Suit (TMS) server license - Including Scheduler and 10 systems Included in price shown: • Loading of software to customer - supplied server meeting manufacturer specifications for hardware and software. • Update code to latest entitlement • Install Provisioning Extension option • Configure IP Network Services based on customer - provided information • Configure 2 Administrator Accounts • Create 2 phonebooks • Configure connectivity to up to 6 endpoint or video infrastructure Components for manapement,monitodnp and snhadulinp. where Basle Configuration and Implementation - VCS Expressway Induced In price sham: • Requires that equipment already be installed, powered, and connected to customer provided network in a fashion that allows for remote access • Update code to latest entitlement • Configure IP Network Services based on customer - provided information • Configure 2 Administrator Accounts • Configure connectivity and testing of inbound and outbound VCS Control and Expressway trunk for firewe l traversal. • Configuration and testing of extemal gatekeeper functionality • Details in Cisco VCS -E Statement of Work Physical On -Site Installation - Reek -mount Telepresence Infrastructure Equipment Included in price shown: • Physical Rack installation and hook up to customer provided power • Connection to customer provided network ZCare Implementation of a Virtual VCS Control CUCM installation on C -Series Server, VmSphere Install. CUCM provisioned for Video registration as well as VCS - Control SIP Trunk. Also Included (1) Dx650 provisioning • Connection to customer provided network Ware Implementation of a Vltual TelePresence Server and the associated UCS Server SC- PSRUCTITMSSW -XX3R Three Year Real Time® Remote Support - Cisco TelePresence Management Suite - Includes 10 Systems. Comprehensive coverage includes base Manufacturer coverage plus 207 technical assistance, SC- PSRNLICTMS25 -XX3R Three Year Real Time® Remote Support - Cisco TMS - Additional 25 Direct Managed Systems. Comprehensive coverage includes base Manufacturer coverage plus 247 technical assistance, diagnostics with troubleshooting, enhanced response and resolution service levels, along with fulfillment support for replacement parts (next business day). Attachment A Vol. 203 Pg. '12_Z19 Cisco Infrastructure DATE 6/912014 QUOTE 0 CSE41691 -782 470713105&1152fa82 Unit Rice Total $4,170.00 $4, $1,500.00 $3,000 $3,359.78 $3,359. $6,500.00 $6,500. 58,515.00 $8,515. ffIffiff $29,714. $1.99500 $1,995. S4.060.00 $4,060. Page 4 of 7 1, SPS/Integrate. Collaborate- Accelerate Formerly Providea— Conferencing Brazos County ADDRESS CITY, STATE ZIP CONTACT PHONE Eric Caldwell - Cisco I DATE QUOTE0 4' Qty PM Number Description Unit Price 1 SC-PSR SE- 10 -XX3R Three Year Real Time® Remote Support - Video Communication Server $3,470 - 10 Traversal Calls. Comprehensive coverage includes base Manufacturer coverage plus 24x7 technical assistance, diagnostics with 1 CONSNT- CPDX65K9 SMARTNET aXSXNBD Cisco Desktop Collab. Term: 36.00 Months $255 2 CON- ISVI- VS5STD3A ISV 24X7 VMware v6phere Standard, List Price is ANNUAL Term: $1,185 36.00 Months 1 CON - ECMU- RVTSK9 EBB SW SUPP +UPGR Cisco VM Telepresence Server, Term: 36.00 $0 Months 6 CON - ECMU- LVT81SL.. ESS SW SUPP +UPGR Order L- VTS- UPG -PAK, Term: 36.00 Months $5,400 1 CON- ESW- RCBEBKK ESSENTIAL SW Cisco Business Edit. Tenn: 36.00 Months $0 1 CON- ESW- EXPWYVEE ESSENTIAL SW Cisco Expressway -E Server, Virtual Edi6. Term: 36.00 $0 Months 10- CON- ESW- LICEXPRM ESSENTIAL SW Expressway Rich Media Session, Term: 36.00 Months S1S0 25 CON- ESW- UCMUWLST ESSENTIAL SW BEW UCM tOX CUWL BE. Term: 36.00 Months $83 1 CON- ESW- EXPWYVEC ESSENTIAL SW Cisco Expressway-C S. Term: 38.00 Months' $0 2 CON- SNT- SESKSTBD SMARTNET 8XSXNBD Cisco Business Edition 8000 UCS Sry 9.0. $717 Term: 36.00 Months 1 CON- SNTP -C220l SMARTNET 24X7X4 UCS C220 M3 SFF w/a. Term: 36,00 Months $1,188 1 CON- ISV1- VC5STD3A iSV 24X7 VMware vCenterServer Standard, List Price is ANNUAL. $4,581 - Term: 36.00 Months - Applicable freight and taxes not included in this auote By signing this document you hereby accept the Provides Conferencing Purchase Terms 8 Conditions as stated at: http://www.provideallc.com/terms-and-conditions Attachment A Vol. 203 Pg. �l Total Hardware Total Installation Total Service GRAND TOTAL Signature 1621882 $1, $1, 51. $69,681.00 $29,714.78 5 of 4 �� Integrate. Collaborate. Accel;eratE Formerly Providea— Conferencini Brazos County ADDRESS CITY, STATE ZIP CONTACT Eric Ca!dwelll PHONE r Cisco Endpoints CSE41691 -782 DATE 619!2014 QUOTES CS641691 -782 4707131056/11521882 Qty PM Number Description Unit Prim Total 10 CT34EX90 -K9 EX90 - NPP, Touch Ul $4,977.00 $49,770.00 10 PWR- CORD -US -A - Pwr Cord US 1.8m Black YP -12 To YC-12 $0.00 $0.00 10 LIC- EX90 -MS - EX90 MS Option $1,276.00 $12,760.00 10 CTS - CTRL -DV8 -Touch Control for EX Series with cradle and handset $0.00 $0.00 10 LIC -ECXX -NPP - EX NPP option $0.00 $0.00 1D LIC.EX90 - EX90 Product License Key $0.00 $0.00 10 LIC- S52000- TCXXK9 - License Key Software Encrypted $0.00 $0.00 10 SW- 552000- TC7 -K9 - SW Image for CIEkProflIe(MX(1st gen) series $0.00 $0.00 4 CTS -EXIII EX60 - NPP, Touch Ul $3,469.00 $13.876.W 4 PWR-CORD -US -A - Pwr Cord US 1.8m Black YP -12 To YC -12 $0.00. $0.00 4 CTS - CTRL -DVS - Touch Control for EX Series with cradle and handset $0.00 $0.00 4 LIC•ECXX -NPP - EX NPP option $0.00 $0.00 4 LIC -EX60 - EX60 Product License Key $0.00 $0.00 4 LIC-S52000- TCXXK9 - License Key Software Encrypted $0.00 $0.00 4 SW- S52000- TC7 -K9 -SW Image for C /EX/Proflle/MX(lst gen) series $0.00 $0.00 1 - $76,406.00 10 SC- CTS- EX90 -0IXX Provides Standard On -Site Installation - EX90 base system $1,02&00 $10.250.00 including NPP Option. If this Is the sole installation line Item for the system, order processing requires customer signature on the "Endpoint Installation SOW" 4 SC- CTS- EX60 -OIXX Provides Standard On -Site Installation - EX60. If this is the sole $1,02500 1 $4,100.00 installation line Item for the system , order processing requires customer signature on the "Endpoint Installation SOW" $14,350.00 10 SC- PSRNCTS -EX90- Three Year Real Time® Remote Support - EX90 - NPP, Touch $2,315.00 i $23,150.00 XX3R Ul. Comprehensive coverage Includes base Manufacturer coverage plus 240 technical assistance, diagnostics with troubleshooting, enhanced response and resolution service 4 SC- PSRNCTS -EX60- Three Year Real Time® Remote Support - EX60 - NPP, .To.uch $1,616.00 $6,460.00 r XX3R Ul. Comprehensive coverage includes base Manufacturer i coverage plus 24x7 technical assistance, diagnostics with troubleshooting, enhanced response and resolution service levels, along with fulfillment support for replacement parts (next business day). ' $29,610.00 Total Hardware $76.406.00 ` Attachment A Page 6 of 7 Vol. 203 Pg. . AoWicable treight and taxes not included in INS quote By signing this document you hereby accept the Providea Con(erencing Purchase Terms & Conditions as stated at: hftp,/Aqww,provideallc.com/terms-and-conditions Attachment A Vol. 203 Pg. Total Installation $14,350.00 Total Service $29,610.00 GRAND TOTAL $120,566.00 1 MINOR Page 7 o17 Attachment -1-3-1 Attachment B Vol. 203 Pg. Total Hardware $198,186.58 en aPS aOTi1111x/ - $23,724.85 Total Service $23,669.82 COtiabotation MadIP Easy ' $215,581.25 Brazos Count ADDRESS 205 East 27th St CITY, STATE ZIP Bryan TX 77803 DATE 311=014 CONTACT Eric Caldwell QUOTE 0 CSE41512.739 PHONE (979) 361 -4409 Qty Pan Number Description Unit Price Total ISOFTWARE�t' "�' 1 RS- SW- 5.6.1000 �SW-BASE PACKAGE- VlsManager- Quick Connect & Reports $4,062.50 $4,062.50 63 RSSW -5.6- -1018 SW- LICENSE- VisStation CODEC License- Enterprise $734.95 $61,000.85 24 RS-SW-5.6-1004 SW- LICENSE -Face to Face $184.56 $4,431.84 1 RS- SW -5.6 -1019 SW- MODULE - SCHEDULING- Officer $4.801.14 $4,801.14 1 RSSW - 5.6.1023 SW- MODULESCHEDULING-Viseor $4,801.14 $4,801.14 1 RS- SW -5.6 -1021 SW- MODULESCHEOULING- Professional $4.062.50 $4,062.50 1. RS- SW -5.8 -1022 SW- MODULE- SCHEDULING - Public & Professional - Spanish & CrEole $2,769.89 $2,769.89 1 RS- SW- 5.6 - -1015 SW- LICENSE -VlsMonitor with Interrupt (Per Officer Station) $588.02 $568.02 4 RS- SW -5.6 -1033 SW- MODULE- VlaRecord- up to 8 simultaneous Audio & Video per license $1,421.88 $5,667.52 1 RS- SW -5.6 -1034 SW- MODULE- MsWemam $2,585.23 $2,585.23 1 RS- SW -5.6 -1031 SW- MODULE- Vlallotificatian -Auto Dialer English and Spanish $2,359.95 $2,359.45 1 RS- SW -5.8 -1032 SW- MODULE- VlsPay (NIC with Renovo Revenue Share Agreement) $0.00 $0.00 1 AS- SW -5.6 -1029 SW- MODULE- VlsAnywhere- Visitor (NIC Wlth Renovo Revenue Share $0.00 $0.00 Agreement) 1 RS- SW -5.8 -1028 SW- MODULE- YsAnywhere- Professional (NIC with Renovo Revenue $0.00 $0.00 Share Agreement) "1 RS- SW -5.8 -1030 SW- MODULE- VisMail (NIC with Renavo Revenue Share Agreement) $0.00 $0.00 1 RS-SW-5.6-1005 SW- License- Flash Ucense $8,417.62 $8,417.62 63 RS- HW5.6- -2001 HW- CODEC- VisS[ation HD $958.81 $79,561.23 4 RS- HW -5.6- -1000- HW- ENCLOSURE - G5 W Station standard $1,759.95 $7,039.80 GTL 1 RS- HW- 5.6 -50D0 HW- ACCESSORY -ID Card Reader- w/Soflware License $1,065.35 $1,065.35 79 RS- HW -5.8 -0004 HW Handset $41.00 $3,239.00 79 RS-HW-5.6-6006 HW Handset to VisSlation adapter Cade $47.00 $3,713.00 - $198,168.58 1 RS- SV- 5.6.1000 SWMPLEMENTATION $19,724.85 $19,724.85 1 RSSV -5.8 -1005 SV- TRAINING - Scheduling & Administration (1 day) $1,500.00 $1,500.00 1 RSSV -5.6- 1007 SV- TRAVEL by Air- including 2 days on site $2,500.00 $2,500.00 523,724.85 1 RS- SU -5.6 -1002 SU- SUPPORT & UPGRADES-Level 2 -7x24x365 •1 year $23,669,82 $23,669.82 Attachment B Vol. 203 Pg. Total Hardware $198,186.58 Total Installation $23,724.85 Total Service $23,669.82 GRAND TOTAL $215,581.25 Page 1 of 2 nn SPu Cemnany Collahoralicn made Easy Brazos County ADDRESS CITY, STATE ZIP CONTACT PHONE 205 East 27th St Bryan TX 77803 Eric Caldwell (979) 361 -4409 DATE 3113/2014 QUOTE 0 CSE41512.739 Qty Part Number Description Unit Price Total I Applicable height and taxes not included in this quote By signing this document you hereby accept the Provides Con(erencing Purchase Terms 8 Conditions as stated at: http,//www.provideallc.com/tenns-and-conditions Attachment B Vol. 203 Pg. -2 � Signature Page 2 012 nn SP. Cwnnanw collaboration Made Easy Brazos County ADDRESS CITY, STATE ZIP CONTACT PHONE Part Number 205 East 27th St Bryan Texas 77803 Ian Soares Cisco Servers DATE 3/2112014 QUOTE A CSE41719 -326 4708191861113245102 Unit Price Total 1 VC34C220 -11133 UCS C220 M3 SFF wlo CPU, mom, HOD, PCIa, PSU, w/ rail kit $1,178100 $1,178.( 2 UCS- HDD30OG12FI05 - 3000B 6Gb SAS 15K RPM SFF HDD)hat plug /drive sled $501.00 $1,002.0 mounted 2 CAB- 9K12A -NA - Power Cord, 125VAC 13A NEMA 5-15 Plug, Norm America $0.00 - "$6.c 2 UCSC- PSU -450W -45OW power supply for C- series rack servers $231.00 SM2.0 1 UCS- RAID9271CV -81 - MegaRAID 9271CV with 8 internal SAS /SATA ports with $695.00 Ill Supercap 6 _N20-BBLKD - UCS 2.5 inch HDD Wanking panel - $0.00 SOX 1 UCSC- HS•C220M3 - Heat Sink for VCS C220 M3 Rack Server 50.00 $0.0 1 UCSC- PCIF -01H - Half height PCIe filler for UCS $0.00 $0.0 1 UCSC -RAIL1 - Rail Kit for C220, C22, C24 rack servers $0.00 $0.0 1 UCS - CPU- E52609B • 2.50 GHz E5 -2509 VV80W 4C /1 OMB Coche/DDR3 1333MHz $371.00 $371.0 1_ UCS- MR- 1X041RY -A -408 DDR3.16W-MH2 RDIMWPC3- 12800lsingle rank/1,35v $115.00 z $115.0 1 UCSCC;20-M3S UCS 0220 M3 SFF w10 CPU, mom, HDD, PCIe, PSU, wl rail kit $1,178.00 $1,178.0 1 UCS- CPU- E526D98 - 2,50 GHz E6 -2609 v2/8OW 4C /10MB Cache/DDR3 1333MHZ $371.00 - $371.0 "1'UCS.MR- 1XO41RY -A -408 DDR3-1600 -MHz RDIMM/PC3- 12800 /airgle rank11.35v .$145.00 $115.0 2 UCS- HDD300G12F105 - 30008 6Gb SAS 15K RPM SFF HDD /hat plug /drive sled $501.00 < $1,002.0 _mourned . 2 CAB- 9K12A -NA . - Power Cord, 125VAC 13A NEMA 5.15 Plug, North America $,0.00 $0.0 2 UCSC - PSU -45OW - 45OW power supply for C- serles rack servers $231.00 $462.0 1 UCS- RAID9271CV -81 • MegaRAID 9271CV with 8 Internal SASISATA pons with $895.00 $695.0 Supercep - 6 N20 -BBLKD - UCS 2.5 inch HDD Wanking panel $0.00 $0.01 1 UCSC- HS- C220M3 - Heat Sink for UCS C220 M3 Rack Server $0.00 $0.01 1 UCSC- PCIF -01H - Half height PCle filler for UCS $0.00 $0.01 1 UCSC -RAILI • Rail Kit for C220, C22, C24 rack servers $0.00 $0 of 1 UCSC -0220 -M38 UCS C220 M3 SFF w/o CPU, mom, HDD, PCIe, PSU, w/ rail kit $1,178.00 $1,178.01 2 UCS- CPU- E5263OB - 2.60 GHz E5 -2630 v2180W SC/15MB Cache/DDR3 160OMHz $910.00 S1,820.01 2 UCS- MR- 1X162RZ -A - 16G8 DDR3- 1866 -MHz RDIMMIPC344900/dual rank/x4 11.5v $306.00 $812.01 3 UCS- HD09000l2F1D6 - 900GB SGb SAS 10K RPM SFF HDD/hot plug /drive sled $563.00 $1,659.01 mounted 2 CAB- 9K12XNA - Power Cad, 125VAC 13A NEMA 5 -15 Plug, North America $0.00 $0.01 2 UCSC - PSU -450W - 450W power supply for C -series rack servers $231.00 $482.01 1 UCS•RAID9271CV -81 • MegaRAID 9271CV with 8 internal SAS/SATA pons with $695.00 $695.0( Supercap 5 N20•88LKD - UCS 2.5 inch HDD blanking panel SO.00 $0.0( 2 UCSC- HSC220M3 - Has( Sink for UCS C220 M3 Rack Server 50.00 - $0.0( 1 UCSC•PCIF -01F - Full height PCIe filler for C -Series Woo $0.0( 1 UCSC -RAIL1 - Rail Kit for C220, C22, C24 rack servers $0.00 $0.0( 3 SV- RANDS -OIXX Physical On -Site Installation - UCS C220 M3 SFF w/o CPU, mem, HDD, $1,600.00 PCIe, PSU, w/ rail kit Attachment C Page 1 of 3 Vol. 203 Pg. 02 CC M spo Company Coliabora riwl PAade Easy Brazos County ADDRESS 205 East 27th St CITY, STATE 21P Bryan Texas 77803 CONTACT Ian Scares PHONE Part Number Cisco Servers DATE 3121(2014 QUOTE 0 CSE41719 -326 4708191861113245102 Unit Price Total 1 CON- SNT- C220M3SF SMARTNET BX5XNBD UCS C220 M3 SFF w/o. Term: 12.00 Months $263.00 $25 1 CON- SNT- C220M3SF SMARTNET BXSXNBD UCS C220 M3 SFF wlo. Term: 12.00 Months - $263.00 $25 1 C0N- SNT- C220M3SF SMARTNET 8X5XNBD UCS C220 M3 SFF vro. Term: 12.00 Months 5263.00 SN Total Hardware $14,102.00 Total Installation $5,400.00 Total Service $789.00 GRAND TOTAL $20,291.00 f Aopllcable frelaht and taxes not included in this auole By signing this document you hereby accept the Providea Conferencing Purchase Terms 3 Condltlons as stated at: l� http://www.provideal[c.comtterms-and-conditions Customer Signature Da e l Attachment C Page 2 of 3 Vol. 203 Pg. a- ah sps c..a Y Collaboration Made Fasy DESCRIPTION SCOPE OF WORK — Infrastructure Products — Please note that additional, equipment - specific information will be addressed by the Project Management process Normal Lead Time at least 20 business days - Additional charges will apply for expedited lead times. Cancellations- Canceled on -site appointments with few than 48 hrs, notice will incur cancellationlrescheduling charges. Normal Business Hours are 8!00AM - 5:OOPM local time - Installations are performed during normal business hours. If access is not going to be available during normal business hours, a custom quote for after -hours work will be required. This service Includes one installation visit - additional charges will apply for return trips necessitated by customer non - performance or lack of scheduled room availability. See below for details. On -site time will vary with type and quantity of equipment. Infrastructure Products Installation includes the following: Installation of hardware -based Infrastructure products a., Physical installation of equipment to customer - supplied rack apace (19") b. Connection to appropriately located network and power c. Configuration of system to address customer environment - Database configuration is customer's responsibility, unless specifically included in hardware- specific SOW. d. Overview Training on management and use of equipment Installation of software -based Infrastructure products a. Loading of software to customer - supplied clean server meeting manufacturer specifications for hardware and software. b. Connection to appropriately located network and power c Configuration of system to address customer environment - Database configuration is customer's responsibility untess specifically Included in hardware - specific SOW. d. Overview Training on management and use of equipment Testing of equipment utilizing representative systems and functionality appropriate to specific product Customer Responsibilities: - Please share this document with your IS professfonafts) prior to Implementation Electrical work - Necessary power outlets must be available whhln 5 ft. of any powered equipment being installed. Provides recommends power protected by a UPS. Rack Space - available rack space with adequate ventilation and cooling is the responsibility of the customer Network Connectivity - An operational network connection must be provided to the location where the equipment wilt be installed. All network information (IP address, Gateway, Subnet Mask, etc.) must be provided prior to scheduled installation date. a. Specific configuration of switch ports and /or routers may be required for videoconferences to succeed on the customer network. Customer is responsible for Interacting with Provides's Project Managers to identify the proper configuration prior to implementation b. Speck configuration of firewalls is often required for the success of videoconferences to external locations. Customer is responsible for interacting with Provides's Project Managers to identify the proper configuration prior to implementation. c. Provides makes no claim to the network stability or quality. Providea will work with the customer to make sure that the equipment is optimized for the best possible quality. We will not however adjust any core network infrastructure to make that happen. Database confg uration - database entry for the product or for product- required external databases (SOL, etc.) required to Implement the solution unless specifically included in hardware- specific SOW. Room Availability - Facilities must be scheduled to provide uninterrupted access for equipment installation. Delays and /or return tips clue to lack of accessibility will be billable at Provides's Time and Materials rates. Pricing Sales lax, duty, VAT, freight, and any other taxes are NOT INCLUDED in the quoted pricing. Additional Terms and conditions may apply based on a Cully executed contract. Subject to credit approval. Pricing is valid for 00 days. Terms Payment Terms are as described at httg):/fww.provideallc.com/torms-anci-conditions Restocking fee will apply to all returned hardware Customer Signature and Date Attachment C Page 3 of 3 Vol. 2 03 Pg. _ _ T, I FTI FT71 a Attachment D Vol. 203 Pe. Attachment —D] Page I of I Attachment E SPS/ Integrate. Collaborate. Accelerate. Formerly Providea— Conferencing Brazos County Connected Justice Schedule of Payments Down payment upon receipt of Purchase Order: (50% of the total hardware cost) Payment due October 10: Balance Due: Milestone MI :.................... Cisco Equipment Received Milestone#2: .......................................................................................................... Installation, Configuration and testing of Cisco Infrastructure and Endpoints $180,000.00 $150,000.00 $210,722.00 $ 52,680.50 $ 52,680.50 Milestone#3: ................................................................................... ............................... $ 52,680.50 Installation, Configuration, testing of Renovo Software, Endpoints Milestone#4: ................................................................................... ............................... $ 52,680.50 Final Systems Testing, Cisco / Renovo Systems working together, Training, Final Signoff signature: Printed Name: Title: COL'Lnkt'� J.kdc Date: (P (7U 114 Attachment E Vol. 203 Pg. Page 1 of 1 Attachment F ENOVO SOFTWARE Developing Solutions and New Possibilities Service Level Agreement (SLA) VisManager Version 1.4 03/08/2012 This document describes service level offerings provided by Renovo Software to its customers. Attachmem F Vol. 203 Pg. "/ Page 1 Document Revision History w z r M-16 eaaatre „ Y Au ; thor jj Revlsion�ra�, l- -� "'Ill' _ �,Desctlptton , 1 u't•�si'�� 3. 1/24/2011 Jim Olson 1.0 Initial Draft 2/8/2011 Jim Olson 1.1 Changes specific to VisManager SLA 21912011 Jim Olson 1.2 Incorporate Product Manager Changes 2/15/2011 Jim Olson 1.3 Incorporate Project Manager Changes 10/21/2011 Jim Olson 1 -4 Incorporate Warranty, Support Upgrades 03/06/2012 Jim Olson 1.5 Add Customer Escalation Page 2 Altachment F Vol. 203 Pg. Table of Contents 1 Scope .................................................................................................................. ..............................4 2 Renovo Software Service Offerings .................................................................... ..............................5 2.1 Overview of Products Offered ........................................................................... ..............................5 2.2 Renovo Software Warranty Description ............................................................ ..............................5 2.3 Renovo Software Support Agreement Description ............................................ ..............................6 2.4 Renovo Software Upgrades Agreement Description ......................................... ..............................6 2.4.1 Renovo Software Agreement Exclusions ........................................................... ..............................7 2.5 Renavo Software Billable Support Services ....................................................... ..............................8 3 Renovo Software Hardware Service Offerings ................................................... ..............................9 3.1 Renovo Hardware Service— included Elements ................................................ ..............................9 3.2 RenovoHardwareService — ExcludedElements ................................................ ..............................9 4 Support Contact Information and Response Times .......................................... .............................11 5 Service Hours for Problem Resolution .............................................................. .............................12 6 Response Times for Confirmed Software Defects ............................................ .............................13 I7 Escalation Actions ............................................................................................ .............................14 Page 3 Attachment F Vol. 203 Pa. x(73 This document is used to describe service level offerings by Renovo Software to Its partners and end -user customers. It is primarily used to describe what is encompassed within Renovo software and selected hardware maintenance product offerings. 1.1 Audience & Purpose This document is intended for Renovo personnel, partners and customers seeking clarification of product service offerings. 1.2 Assumptions Contains descriptions of Renovo service agreement products in place at time document revision was written. All items described are listed as Products in Renovo offerings. Page 4 Attachrrc�t F Vol. 203 Pg. , JA/ (. 2 Renovo Software Service Offerings 2.1 Overview of Products Offered Three levels of Service Offerings are offered by Renovo. Detailed descriptions of each product are provided in following sections 2.2, 2.3, and 2.4. Products offered are: Software Warranty Software Warranty is intended to ensure that Renovo's Software performs as designed for the customer for the life of the product. Software patches or fixes are provided if needed, to ensure functionality of the software until the software reaches End of Life and is no longer supported. Software Support Levels 1 & 2 Software Support agreements are intended to provide fast and efficient assistance to users and administrators of Renovo software products on a real -time basis as problems, issues, or questions arise. Renovo support personnel work directly with users and their Renovo systems, to ensure day -to -day and long -term performance of the products and systems. Renovo requires Software Support for new software customers for the first year of system usage. Renovo believes that it is especially important for customers to receive software support during initial system usage, to ensure smooth operation and to help the customer to understand and implement best practices. Available support hours for Level 1 Software Support customers are from 8:00 AM to 5:00 PM, Monday through Friday, excluding holidays, US Central time. Available support hours for Level 2 Software Support customers are 24 x 7 (24 hours a day, 7 days a week). Software Upgrades Software Upgrade agreements ensure that the customer is provided with latest releases of Renovo software products, including enhancements and updates related to usability, new non - billable features, and compatibility with new devices, operating systems, and networks as they change overtime. 2.2 Renovo Software Warranty Description Software Warranty is provided for all Renovo software -based products, for the supported Life Cycle of the product. Software Warranty provides patches or fixes for Defects identified as Severity 1 or Severity 2(see Defect Severity chart in section 6 below). Software Warranty is in place even If the customer does not purchase Software Support or Software Upgrade agreements. Software Warranty customers may contact Renovo Support (see section 4, Support Contact Information and Response Times, below) for identification /determination of software defects. Renovo support will work with customer to ensure that any Level 1 or Level 2 defect issue is resolved. Coverage hours for Software Warranty support are from 8:00 AM to 5:00 PM, Monday through Friday, excluding holidays, US Central time. Software Warranty customers do not have access to Renovo Support for non - Warranty support issues, or to Renovo Software Upgrades, except on a billable, per- Incident basis (see 2.5, Billable Support Services, below). Page 5 Attachment F Vol. 203 Pg. 2.3 Renovo Software Support Agreement Description Renovo Software Support may be purchased separately, or bundled with Renovo Software Upgrades (2.4, below). Renovo Software Support includes the elements of Renovo Software Warranty, but provides many additional services as follows: 1. Installation or reinstallation of Renovo software components or elements (in case of server failure, server redeployment or replacement). 2. Installation of Renovo software patches when recommended by Renovo, or to fix customer reported issues (including Level 3 defects not covered by Software Warranty). 3. Renovo software configuration or reconfiguration questions or issues. 4. Renovo software usage questions or issues. S. Renovo software configuration assistance (for example, configuration changes within Renovo VisManager software to change visitation hours, add housing units, etc) 6. Questions and support related to Renovo software Interface, import, or export of data elements to or from other software or database platforms (forexampie, Inmate or visitor information imports from an inmate management system). 7. Access to Renovo Web Portal for issue /question entry, status updates, solution lookups or support documentation, and software feature suggestions. i - 2.4 Renovo Software Upgrades Agreement Description Renovo Software Upgrades may be purchased separately, or bundled with Renovo Software Support (2.3 Above). Renovo Software Upgrades includes availability for the customer of continued software upgrades and releases for their purchased Renovo software products, as they are made available and released by Renovo Software. Features Include: o Software Release availability — expected to be 1 major software release per year, and /or additional software sub - releases as made available and recommended by Renovo. c Renovo will assist customer by: Assisting in planning for release Installation /upgrade Providing training on new available features /interface updates or changes • "Remotely installing the new software release, sub - release, or patch files *Requirement: Remote connection to customer servers for Renovo is required for Renovo to install the software release, upgrade, or files on the customer's Renovo server(s). On -site travel for software Installation is not included as apart of the Software Upgrades Agreement. Page 6 Attachmert F Vol. 203 Pg. �_' 1'7L 2.4.1 Renovo Software Support Exclusions All Renovo Software Maintenance Agreements (2.1, 2.2, 2.3, and 2.4 Above) EXCLUDE the following: 1. Onsite travel for installation, upgrade, repair, patch, or any other activity related to the Support Agreement, except at the sole discretion of Renovo Software. Onsite travel is outside the scope of the Service Agreement. a. Software upgrades, installations, configurations, patches, etc detailed in section 2.1 through 2.4 above assume that remote Installation is available, through network connection, from Renovo Software's support facilities to the customers network and servers. b. Onsite travel may be arranged on a billable, per- incident basis if agreed to by both the customer and Renovo Software (2.6, Billable Support Services, below). 2. Support or repair of hardware, including: a. Video or audio stations, devices, or other hardware client devices. b. Coders, MCUs, IP cameras, or any other video and audio data transmission hardware or software devices. c. Computer hardware including servers, workstations, monitors, PCs, notebooks, etc. d. Network hardware Including routers, switches, firewalls, etc. 3. Support or repair of non - Renovo Software products including: a. Software products not manufactured by Renovo Software. b. Software codecs not manufactured by Renovo Software. c. Operating Systems of client PCs, notebooks, workstations, servers, or any other devices that customers use to connect to Renovo software applications. d. Operating Systems of servers, except to assist in troubleshooting whether a reported problem is a Renavo Software issue, or an Operating System or other program issue. In these cases, Renovo will make a reasonable effort to help determine the source of the reported Issue if that issue may be caused by Renovo Software. e. Applications provided by other vendors or companies used for data transfer to or from Renovo Software. In case of reported failure of such non- Renovo application functlon, Renovo will make a reasonable effort to help determine the source of the reported Issue if that issue may be caused by Renovo Software. Page 7 Attachment F Vol. 203 Pg. 22% 2.5 Renovo Software Billable Support Services SUPPORT REQUESTS Support requests outside the scope or hours of coverage of the customer's agreement, may be handled on a billable basis at the following rates: During Renovo support center normal business hours of 8:00 AM to 5:00 PM, Monday through Friday, excluding holidays: $125.00 per hour, with a 2 -hour minimum charge per support event Outside of Renovo support center normal business hours of 8:00 AM to 5:00 PM, Monday through Friday, excluding holidays: $225.00 per hour, with a 2 -hour minimum charge per support event customer must authorize payment of 2-hour minimum support charge before support is conducted, using either a VISA/Mastercard transaction or by supplying a Purchase Order for the Incident. SOFTWARE UPGRADES, ONSITE TRAVEL REQUESTS Requests from non- Software Upgrade Agreement customers for software upgrades, will be directed to the Renovo Sales Team. The Sales Team will provide a price quote for the requested software upgrade. Software upgrades are sequential and cumulative, from major release to majorrelease. For example, upgrade from release 5.0 to release 7.0 may require purchase of both 6.0 and 7.0 software releases. Requests from customers for onsite travel by Renovo personnel, or for other services out of scope of their software support agreement, will be directed to the Renovo Sales Team for quotation. The Renovo Sales Team may furnish quotes for products and /or services within the scope of work of Renovo support or project personnel. Page 8 Attachment F Vol. 203 Pg.' 3 Renovo Hardware Service Offerings 3.1 Renovo Hardware Service -- Included Elements For hardware items that Renovo Software sells which include a Renovo Software warranty as specified in the customer purchase agreement, Renovo Hardware Support Agreements INCLUDE support for hardware issues. 3.1.1 If a hardware device carries a manufacturer's warranty provided by the manufacturer Itself and not by Renovo software, then hardware warranty troubleshooting and warranty labor, parts, etc will be covered by the manufacturer of the device (for example, a Dell server with a 3 -year on -site next business day parts and labor warranty will use applicable Dell warranty services based on the item's Service Tag# and Dell warranty policies). 3.1.2 If a hardware device is warranted by Renovo Software, then during the hardware warranty period offered by Renovo to the customer Renovo Software will provide the following services: • Assist in identifying hardware problems or defects for such hardware devices. • Upgrade of device software or firmware as required, and as applicable. • Provide RMA (Return Material Authorization) infornnation for customer to send the unitto an authorized Renovo RMA repair center for repair or replacement. Customer pays for shipping of defective Item to Renovo RMA repair center. • Provide repair or replacement of RMA devices sent to the RMA repair center within a reasonable period of time. Typical turnaround of RMA repair /replacement devices will be less than 2 weeks from time of receipt at the RMA repair center. Renovo Software will pay for UPS, FeclEx or equivalent ground service return of RMA repair /replacement devices to the customer. 3.2 Renovo Hardware Service - Excluded Elements Renovo Hardware Maintenance Agreements EXCLUDE the following: 1. Onslte travel for installation, upgrade, repair, patch, or any other activity related to the Support Agreement, except at the sole discretion of Renovo Software. Onsite travel is outside the scope of the Service Agreement. a. Software upgrades, installations, configurations, patches, etc detailed In section 2.1.2.1 above assume that remote installation is available, through network connection, from Renovo Software's support facilities to the customer's network and servers. b. Onsite travel may be arranged on a billable, per- incident basis agreed to by the customer and Renovo Software 2. Support or repair of any and all hardware that is not covered specifically by a Renovo warranty, including but not limited to: a. Stations or other hardware video client devices. b. Codecs and other video and audio data transmission hardware or software devices. c. MCUs, video routers, or other video hosting/distribution equipment. d. Computer hardware including servers, workstations, PCs, notebooks, etc. Page 9 Attachment F Vol. 203 Pe. �i� e. Network hardware including routers, switches, modems, etc. 3. Support or repair of non - Renovo Software products including: a. Software products not manufactured by Renovo Software b. Software coders not manufactured by Renovo Software c. Operating Systems of client PCs, notebooks, workstations, servers, or any other devices that customers use to connect to Renovo Software hardware devices. d. Operating Systems of servers, except to assist in troubleshooting whether a reported problem is a Renavo Software issue, or an Operating System or other program Issue. In these cases, Renovo will make a reasonable effort to help determine the source of the reported issue if that issue may be caused by covered hardware. e. Applications provided by other vendors or companies used for any additional hardware, network, or software control of devices related to covered Renovo hardware. In these cases, Renovo will make a reasonable effort to help determine the source of the reported issue if that issue may be caused by covered hardware. Page 10 Attachment F Vol. 203 Pg. '� io 4 Support Contact Information and Response Mmes 4.1 Telephone Support Call Center numbers: Within the United States: 1- 888- 300 -3862 International: US 1- 952- 931 -0790 Australia toll -fee: 800. 269543 Support is available 24 x 7, 365 days per year, for Renovo 24 x 7 support contract customers. During Renovo's normal business hours of 8 AM to 5 PM Central US Time, Incoming calls are routed directly to Renovo support staff. Call queue times during normal business hours typically are between 1 and 5 minutes until live pickup of incoming calls. Wait timescan be longer during periods of heavy call activity. Outside Renovo's normal business hours, incoming calls are routed to Renovo's after -hours response center, which contacts on -call support staff to provide support. in most cases, support personnel can be directly contacted by the response center and customer is connected to a support representative. If an emergency message is sent through the response center to support personnel, then support personnel response times will be 60 minutes or less, with a target response time of 15 minutes or less from time of receipt of customer message. 4.2 Email Support Support may also be contacted via email at su000rt(arenovosoftware.com. During normal business hours, support personnel will reply to email support requests in priority order based on the nature and /or severity of the requested support or issue. High priority Issues are responded to with a target response of 15 minutes or less from receipt of email. Lower priority issues will be responded to during the same business day. Email requests received outside normal business hours will be responded to next business day. 4.3 Web Support Customers may be given access to Renovo's. Web Portal support system, which allows customers to: • Enter support requests directly into Renovo's call tracking system, Immediately receiving a Case Number that can be used to track the request in Renovo's support system. • Receive update notifications when Renovo enters information or changes the status of the support Case (up to and including case closure). • , View current and past cases for the customer's account. • View current and past solutions for the customer's account. • Search for relevant solutions based on key word and fuzzy word searches in Renovo's solutions database -• Customers may designate users as either Administrative users, or non - Administrative users. • Administrative users may view all cases entered by that customer in Renovos online CRM system. • Non- administrative users may view all cases entered by that user For more information on the Renovo Web Support portal, please call or email Renovo support (see above) for setup and access. Page 11 Attachment F Vol. 203 Pg. C� / 5 Service Hours for Problem Resolution • Telephone support is available 24 x 7 x 365. Non - billable telephone support is available within the hours of coverage specified in the customers support contract. Support provided outside the coverage hours specified in the customer's support contract may be billed at Renovo Software's current hourly or per - incident rates. • Email support is available during normal business hours (8 AM to 5 PM US Central Standard Time, Monday through Friday) with response times as described above (4.2). Outside those hours, emails will be responded to at least once each day. High priority email requests will be responded to daily. High priority incidents should be submitted via telephone call to Renovo support line for quickest response. • Web support is available during normal business hours (8 AM to 5 PM US Central Standard Time, Monday through Friday) with response times as described above (4.3). Outside those hours, web requests will be responded to at least once each day. High priority incidents should be submitted via telephone call to Renovo support line for quickest response. lower priority incidents will be responded to next business day. Page 12 Attachment F Vol. 203 Pg. )__ 6 Response Times for Confirmed Software Defects Defect Levels: • Severity 1 Defects are Critical in nature, and cause great disruption or total system failure. No workaround is available (Example — System crash). • Severity 2 Defects are Major in nature, but a workaround is generally available. Major portions of a network may be affected. Some portions of the software may be unusable (Example - a specific major feature that can be accomplished with additional steps or actions). • Severity 3 Defects are Minor in nature, and do not cause system failure of any kind. Workarounds are available. For example, a Severity 3 Defect would bean instance where there are two different ways to access a report but one of the two ways does not work. The work around is to access via the second option of access while Renovo determines the cause of the defect. Notifications: • For a Severity 3 Defect, the customer will be sent a notification within 1 business day with a Case number. • For a Severity 1 or 2 defect, the customer is notified within 15 minutes with a tracking number, The customer will be updated daily until the repair is installed. Defect Severity: Response time after Call Time frame for Delivery of Fix: is Entered: 3 2 business days Defect will be corrected in the next build to be (Minor) mutually agreed by customer and Supplier 2 15 minutes Patch release— Delivery is ASAP but dependent (Major) upon the amount of regression testing required. Renovo Software will use its best commercially available practices to fix the problem in the shortest possible time frame. 1 15 minutes Patch release— Delivery is ASAP but dependent (Critical) upon the amount of regression testing required. Renovo Software will use Its best commercially available practices to fix the problem in the shortest possible time frame. Level 1 defects take priority over level 2 or 3 defects and require full time development support until the defect is resolved. Page 13 Atlachmenl F Vol. 203 Pg. `�3 7 Escalation Actions ,l,�y.. #xi13 `kF;+, ""-; ry^ arw s .•K �DefiniUOn k�`Tyj,y, {J,re,. a 'tnjA. x ,.,"LY'S',11�. #at'r` �I target ,IESCtilation *'�F :i.i'r,�Y e`kii'M fi " ,'. Process �'{`c <}Prorty .�b2t:Cr.+P1. a u i�M l�AY rt;N At f'�.., 1 xResponse to °,:F'di. ".'�1 ?_ ea�,u ii N.it'Jg:&t aYf ",r.M1.:: Urgent Overall system is not usable. Major, Immediate (call Already at highest response and network -wide issue. TOP Priority center telephone resolution priority. After 2 hours if Examples: Renovo Application Server group) not resolved, then automatically or major Renovo service is down; escalated to Operations Manager. Video conferences/sessions cannot be Escalations meeting for specific started or run; Conference control is Incident is set up with Support, not available; Users cannot log in to Development and Senior the system; Critical process is not Management represented. Meeting Continues until problem is resolved. running at all. High Important part of overall system Is not Immediate (call After 4 hours if not resolved, then usable. ESCALATED Priority Examples: center telephone automatically escalated to Single web server out of multiple group) Operations Manager. Escalations servers is down; Group of users cannot meeting for specific incident is set access the network; Smaller portion of up with Support, Development, and video network has loss of conference Senior Management represented. control; Single network function is Meeting continues until problem is noticeably degraded; System -wide but resolved, or a workaround Is medium priority function or service is achieved that allows lowering of completely unavailable for users. Priority. Normal System is usable, but Individual user, Within 2 hours Escalates to HIGH priority if problem site, or usage Issues are reported. not resolved or no workaround Lesser function(s) are unavailable to provided within 1 week. users. This is the DEFAULT Priority for most calls. Examples: Individual user issues (cannot log in, cannot see an end point, user privilege issues); Individual end point issues; individual conference issues; low priority reports not available; user or usage questions; configuration issues; Low Low priority, not time sensitive, minor Within 24 hours Escalation notifications sent functions affected or workaround in automatically in CRM system if place for Priority 3 issue. problem not resolved or no workaround provided within one calendar month. Page 14 Altechm nt F Vol. 203 Pg. e5 �� 1 RENOVO VisPay Agreement Attachment G This VisPay Agreement (hereinafter, the "Agreement ") is effective this day of , 2014, by and betwee�enovo Software, Inc. located at 5666 Lincoln Uriv�e, Su�'te 206, dire MN 55436 (hereinafter "RENOVO') and YG ?rY� LOL chA located atoll)S� a—,� ,?�PC.�inTK (hereinafter "Customer") (collectively, the "Parties "). The P rties agree that this Agreement shall govern the mutual rights and obligations of the parties with respect to RENOVO's VisPay Module I. PREFACE. RENOVO has developed and owns the VisPay module for the corrections industry ( 'VisPay'). VisPay provides a method for payment of visitation fees and inmate messaging fees. Customer desires that RENOVO install, and maintain VisPay for Customer. RENOVO and Customer desire that VisPay be the sole and exclusive method for payment of revenue generation associated with inmate visits (including face - to-face visits, on- premises video visits, and Internet video visits) and/or inmate messaging ('VisMail') at Customer's facilities (the "Facilities'). The services for which VisPay shall be provided are as designated on Exhibit A hereto. In consideration for agreeing to allow VisPay to be the exclusive payment method for all revenue generating visits and /or inmate messaging for use by inmates at the Facilities, RENOVO agrees to pay Customer the fees set forth in Section III below. VisPav INSTALLATION AND OPERATION. A. Within a reasonable period of time after execution of this Agreement. RENOVO shall install VisPay so that it is operable at Customer's Facilities. B. CUSTOMER shall be solely responsible for all charges related to providing internet access and the necessary bandwidth from the Facilities to the World Wide Web and RENOVO shall not be liable for any damages incurred by Customer as a result of Customer's failure to provide adequate internet access and the necessary bandwidth from the Facilities to the World Wide Web. III. COMPENSATION A. In consideration for granting RENOVO the exclusive right to derive revenue from all revenue generating visits and/or revenue generating inmate messaging (VisMail) at the Facilities, RENOVO will pay Customer Fifty (50 %) percent of the "gross payments collected" through VisPay for revenue generating visits and revenue generating inmate messaging at the Facilities. 'Gross Payments Collected," as used herein, means RENOVO's total revenue from all billed visits Rev. Final 010512 less a 5% transaction fee. Notwithstanding anything to the contrary herein, taxes, fees and other charges collected on behalf of Local, State, Federal or other governmental agencies are not considered to be revenue for the purpose of this definition. Payments to Customer shall be due monthly for the preceding month within forty-five (45) days following the collection of records from the preceding month. All payments to Customer shall be final and binding upon Customer unless written objection thereto is received by RENOVO within sixty (60) days of RENOVO's mailing of the payment to Customer. B. Exhibit A to this Agreement sets forth the VisPay services to be provided by RENOVO. C. In the event of a change, repeal, enactment or amendment of any statute or regulation by any governmental authority that increases RENOVO's costs to perform under this Agreement or reduces RENOVO's allowable rates that may be charged to VisPay users, RENOVO shall be entitled to adjust the rates and terms of payment as set forth in Article III (A) above, to recover the increase in operating costs or to compensate for losses in revenues due to decreases in the rates chargeable to VisPay users, said adjustment to take effect no earlier than fifteen (15) days after receipt by Customer of written notice of said adjustment. Any rate increase for reasons other than those stated herein shall be subject to Customer's written approval. IV. TERM. This Agreement is effective as of the date set forth above, and shall remain in force and effect for Three (3) years from the date of installation of RENOVO's VisPay (the "Initial Term ") unless the Agreement is earlier terminated in accordance with the termination provisions herein. Unless one party delivers to the other a written notice of non - renewal at least ninety (90) days prior to the expiration of the current term, this Agreement shall renew automatically upon the same terms and conditions as set forth herein (the "Renewal Term'). V. TERMINATION A. In the event a party believes the other is in material breach of this Agreement, that party shall give the breaching party written notice Attachment G Vol. 203 Pg.' Paget 01`4 specifying the nature of the breach and an intention to terminate the Agreement if the breach is not cured in accordance with this provision. This written notice shall include, but is not limited to, a statement of the fads relating to the breach and the action required to cure the breach. The breaching party shall have thirty (30) business days from the receipt of such notice to cure the breach unless the breach is incapable of being cured within the thirty (30) business day period, in which case the Agreement may not be terminated if efforts to cure the breach are initiated within the thirty (30) business day period and diligently pursued to completion. Notwithstanding anything to the contrary herein, if the breach is not cured within ninety (90) days after the receipt of written notice of the breach, the non - breaching party may terminate the Agreement effective immediately upon notice of termination to the breaching party, and may pursue any available legal or equitable remedies for the breach. B. For the purposes of this Article IV, the tern "cause" shall not include nonperformance due to Force Majeure Conditions, or any other causes beyond the non - performing parry's control. Force Majeure Conditions include but are not limited to the following: Acts of God, acts of civil or military authority, government regulations, embargoes, epidemics, war, terrorist acts, riots, insurrections, fires, explosions, earthquakes, nuclear accidents, floods, strikes, power blackouts, volcanic action, other major environmental disturbances, unusually severe weather conditions, acts or omissions of third parties, including suppliers and common carriers (collectively referred to as "Force Majeure Conditions /. VI. LIABILITY A. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, RENOVO SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING DIRECTLY OR INDIRECTLY FROM THE USE OF OR INABILITY TO USE RENOVO'S VISPAY, VISANYWHERE OR VISMAIL. RENOVO SHALL NOT BE RESPONSIBLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS OR REVENUE, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. B. Customer agrees to indemnify and hold RENOVO, its officers, directors, employees, agents, and subcontractors harmless from any and all claims, losses or liability of any nature whatsoever, including claims interposed by way of defense or counterclaim (and including attorney's fees) arising out of or related to (1) any negligent or intentional acts or omissions by Customer, its officials, agents or employees; (2) any claims arising out of any mis -use Rev. Final 010532 of VisPay, VisAnywhere or VisMail software: and (3) any breach of this Agreement by Customer. VII. MISCELLANEOUS A. Authority. Each party to this Agreement warrants and represents that it has the unrestricted right and requisite authority to execute, deliver and perform under this Agreement and to authorize the installation and operation of the VisPay and related equipment in the Facilities. Each party further warrants and represents that the execution of this Agreement has been duly authorized and that the signatory below has the legal authority to enter a binding contract on behalf of the party, and that all actions, resolutions and/or express authorizations required to be obtained prior to entering this Agreement have been taken, passed and /or obtained. B. Governing Law. The terms of this Agreement shall be interpreted, construed and enforced pursuant to the laws of the State of Texas, and the Parties irrevocably consent to the jurisdiction of the federal and state courts presiding in Texas. C. Successors. This Agreement shall be binding upon and inure to the benefit of the Parties hereto and their respective heirs, executors, administrators, legal representatives, successors, and assigns when permitted by this Agreement. D. Severability. In case any one or more of the provisions contained in this Agreement shall for any reason be held tp be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provisions thereof and this Agreement shall be construed as if such invalid, illegal, or unenforceable provision had never been contained herein. E. Entire Agreement. This Agreement, including EXHIBIT A contains the entire agreement by and between the Parties and replaces any prior or existing agreements, oral or written, between the Parties concerning the subject matter herein. F. Modifications. This Agreement cannot be varied, modified or amended orally and can only be varied, modified or amended by a written instrument signed by a representative of each party who has legal authority to enter such Agreement. G. Assignments. RENOVO reserves the right to assign its rights and obligations under this Agreement without the prior consent of Customer. Any sale or transfer of the business, property or operations of the Facilities shall include an assumption by the buyer of all the terms and conditions of this Agreement. Customer may assign this Agreement Attachment G Vol. 203 Pg. 02SY Page 2 of 4 only with the written consent of RENOVO, which consent shall not be unreasonably withheld. H. No Waiver. No waiver by either party of any event of default under this Agreement shall operate as a waiver of any subsequent default. I. Dispute Resolution. Any claim or controversy arising out of or relating to the Agreement shall, upon a party's written request, initially be submitted to a senior manager from each party, who will meet in person and confer in good faith to resolve the dispute within fifteen (15) business days following such notice. In the event the Parties cannot resolve the dispute, the Parties may pursue any available legal or equitable remedy consistent with this Agreement. J. Notices. All notices required to be in writing herein shall be delivered by each party to the other party by certified mail at the addresses for each party set forth below. Either party may change the designated address and /or recipient upon written notice to the other party in accordance with this provision. If to RENOVO: Renovo Software Inc. Attn: Controller 5666 Lincoln Drive, Suite 0208 Edina, MN 55436 Xo S- bAjA.rt By: " ---f)'' -°— Name: 17uahC rvtff Title: CoLtnk Lkeu - X00 S elfcs T Xn � tX Witness: n By: Name: RcY, Final 010512 is CUSTOMER NAME Attn: CUSTOMER ADDRESS CUSTOMER ADDRESS K. No Joint Venture. Neither this Agreement nor the disclosure or receipt of Proprietary Information constitutes or implies any promise or intention to enter into a partnership, agency, employment, or joint venture relationship, or to make any investment in any entity, to purchase any products or services by any entity, or to offer any additional information, products, or services to any entity. The relationship hereby established between the Parties is that of independent contractors. L. Interpretation. Section headings in this Agreement are for reference only and shall not be construed as modifying any provisions herein. M. Counterparts. This Agreement may be executed in any number of counterparts, each of which shall be an original, and all of which shall together constitute one agreement. N. Customer must, and hereby agrees to stay current on annual upgrades and support contracts in order for VisPay to be properly supported and functional. IN WITNESS WHEREOF, the Parties have executed this Agreement the date first above written. Cott" tk T a! • 3 RENOVO SOFTWARE, INC. C,k.33a m Name: Title: Witness: By: Name: Anachment G Vol. 203 Pg. -i212 Page 3 of 4 EXHIBIT A Customer shall initial the services for which VisPay shall be provided as the sole and exclusive method of payment: Rev. Fin IOM12 1. Visitor and Inmate Visitations: Face to Face, On- Premises Video Visits or Internet Video Visits 2. Inmate Messaging (VisMail) Attachment G Vol. 203 Pa. aus Page 4 of 4 I LT r C 7 V C d Y ai Q A x W c N l0 V d C d Q) c C Attachment H E a Wa W �O N N M N n ti O N N Vf .D N O ul n M O01 O OMi N ti W O O a Z N N N O -L of %O .Ni N N N H p a N u1 O M rl a s 01 N M q W M M O N O i4 u - n ai vi v N d u pp O C O O N N Oi O� W vi Ol tp dN A N M N 0a1 .Ni m � � a m to M a < m e m ui Np yf V1 S •o! SOS lnO N ono ONt n •-� b W M n O N N C) vi T N O V�1 N M N W ON1 N 9> T N O W N T O y Nme T a N T N N Oat N w W a M q O O O A H N N N N Ot N N ry O N .N q D Gn nOn O~ N n M Oi V �C 01 o q p Li y c c c N N N N N O a O p>>« > > >> d v d d ry 11 Y C K 2 K _ q O �n N iV d d CC d F r d N r O 9 d F N 6 O# N Y O F d DO M C Y C Z C d O q ii q R C c m m m W y q > q Q Q Attachment M Page 1 of 2 Vol. 203 Pg. 02 �y Atta&ment H Vol. 203 Pg.11-f� Page 2 of 2 C O N 1 O N aR C E °o�oov°ni °.°D u -inmo O� � Q ti Q N m N T N VI Q IG b N O 00 M � � N v0 0 N V O N N N V 1 N ^ 0 m '1 m O m O m �/1 Q m O m 800 a mmmNOo m n n ON m O Vkd1 N A U1 N N N H ti N o 0 o°oa�S0m °rn�', vN N 0 N as v C A n eD N Ip rl Q N N N ci NO l0 N N N N �Oj _ V II ti ` N N N Vf Vf E cf, m Q 0 eo N N 3 EQ p nm p n .. �n ... lory N N Q m n c o a. N n Q g N A N N N N C u '^ A .r C O O O a o W N E. pp 0 00 O° am0 two ON m C_ d n T o m VI m t0 N O 10 1� CC x 0 0 �Oy W E C o c c w A A w O 'T Y W Cf VIN VI iJ fw0` q y p > E 3 q a v v m N N __ , &I » y m m g >> m q Ol N N N N 10 a a a d C Y1 L QI c N > '> '> > E Q W p EE v a 3 ¢ s z z v ^' A N '„ o, a o. 0C1 ' .'' .q. w " 1p ~ E ,n 0 cc 0 0 q 3 0 C .� E S N c J 'in a .� ~ Ii c� m u g 9 W> O p a m S C .q N ~ C w C d m C a' c° E o e m r c w a m? C W tb W pdp p 3: N Q 00- N Y y C o ti Q Q W e �mgpy WC d rou?iwv°'i O Atta&ment H Vol. 203 Pg.11-f� Page 2 of 2